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The Peninsula Manila

Travelers' Choice award winner
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Corner of Ayala and Makati Avenues, Metro Manila, Makati, Luzon 1226, Philippines
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1 room 1 guest
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1,330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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Chichester, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have just returned from the far east, manila being our first stop for my son's wedding. My husband and I checked in the early hours of the morning 02-30 and we were greeted with excellent service. Nothing was too much trouble. The wedding reception was held there and every thing was perfect. The food was some of the best... More 

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Washington
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Located in great location in Makati. Attentive, gracious, customer-focused service from the time of check-in to check-out. Best service on the level of Disney if you ever stayed in their grand resorts. The concierge (Carlo, Tim, Louise) took care of our transpo and travel needs and gave us great recommendations (we went to Palawan). We checked back in and they... More 

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Santa Barbara, California
Level Contributor
307 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Gorgeous grand hotel in Makati Manila. I usually stay at the Marriott near the airport but I wanted to be closer to the shopping and dining in Makati. World class customer service. Beautiful room with amazing bathroom. Great - highly recommended. Love the live music in the lobby. Nice dining. I was offered an upgrade to an executive room for... More 

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Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Marc L Thank you for choosing The Peninsula for your recent stay in Manila. Thank you very much as well for your kind and motivating feedback. We were delighted to learn that you had a wonderful experience. We were also very happy to learn that our services and facilities met your expectations. My colleagues and I look forward to... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed there for two weeks. First hotel that checked me in with me sitting comfortably in my room. They will check in every now and then to see if I need help in any way. There are two sessions of house keeping. One in the morning to tidy your room and one in the evening to set your bed... More 

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Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear 825catherinen Thank you for choosing The Peninsula for your stay in Manila, and for sharing with us your lovely review about our property. We are very happy to learn that you had a wonderful experience, that you enjoyed the hotel facilities, room amenities, dining experiences, and most importantly, the warm service and hospitality of our staff members. We look... More 

Queenstown, New Zealand
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was by far the best service I have ever experienced. They greet you everyday by name, replenish your room every time you leave including filling the complimentary fruit. The pool and gym area have more than what you need for a great workout and the salon downstairs is very cheap for blow dry including massage. (about $25 AUS). The... More 

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Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Janine_copelin Thank you for visiting The Peninsula Manila and for sharing your thoughtful comments. Thank you for making special mention of the service quality of our staff members. Our staff works hard to provide our guests with exemplary service and memorable experiences, and we are very appreciative when guests like yourself take notice of these details. My colleagues and... More 

Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for a week with family for a mix of business and pleasure. The Manila Pen has the same charm from years past. We had two adjoining rooms and never felt cramped. We walked to the Greenbelt both day and night. Our breakfasts downstairs were above average. Other onsite dining options were not the best and need some updating. Gym... More 

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Washington DC, District of Columbia
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We were upgraded to a luxury king room with a garden view. The bed was great and the pillows were amazing. Robes, house slippers, and nice amenities were provided, such as a dental kit, shower cap, Q-tips and cotton squares. The bathroom had a large bathtub and a separate shower with fantastic water pressure. The staff exhibited excellent customer service... More 

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Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Lauren O Thank you for your recent stay with us and for your lovely review of our property. We truly appreciate feedback such as yours as it motivates us all to continue to delight our guests and provide consistent quality service and excellence in hospitality. We are honoured that you would choose to stay with us again, and it... More 

Oxfordshire, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Peninsula on either end of a trip round the Philippines. The hotel is one of the better ones I've stayed in round the world. Rooms are comfortable, every amenity you could ask for is on hand. Highlights for me were musical. There are musicians playing upstairs in the Lobby-Lounge area all day long. They play a... More 

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Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Jaz R Thank you very much for your recent stay at The Peninsula Manila, and for your thoughtful review on Trip Advisor. It is our goal to always delight our guests with even the most minute details, hence we are glad to know that you appreciated all the Peninsula touches in your room as well as in The Lobby.... More 

Bangkok, Thailand
Level Contributor
159 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 1 week ago

i arrived at the hotel during the christmas concert, resulting in me having to do check in at the driveway drop off before being cordoned through security check into the lobby filled with people. the next day was no better, because this hotel's lobby is a de facto giant restaurant. don't expect any calm or chillaxing mood here. the lobby... More 

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Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear banjapat Thank you for choosing The Peninsula Manila and for sharing your review via Trip Advisor. As a valued guest, we appreciate your comments and constructive feedback, as they help us in our goal of continually improving our guest services. In this regard, we are very sorry to read that you did not full enjoy your experience during your... More 

TX
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Everyone else has written on all the topics, but I've got to write about the buffet breakfast. Having visited for a week, a friend that was staying a month on a work assignment, I had plenty of mornings to blow my diet on the buffet breakfast. If I recall, each morning has a different theme where different cuisines of the... More 

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear SoloTx Thank you for taking time to share your review in detail following your recent stay at The Peninsula Manila. Of the many five-star luxury hotels to choose from in the city, we thank you for choosing our property! We were delighted to learn that you enjoyed your stay with us, and that you felt safe and secure within... More 

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