Excellent hotel...some quick highlights... + Everyone is very focused on pleasing the customer + Great restaurant choices in the hotel + Although the rooms will soon need a refresh, still very nice and comfortable + Great location + Spa is wonderful, 24/7 service

This is my 2nd stay at the Shangri La Makati and I can safely say that any issues I had during my previous visit have since been rectified. Service was impeccable and the food was excellent. The hotel is well situated in Makati with Glorietta and Greenbelt both a short stroll from the hotel. On this occasion I stayed in... More

From the time you enter the property, you know you are in a different class. Top notch high security, vehicle inspections, 6 dogs working all entrances, heavily armed guards. Once inside, you are unaware of such things because you are surrounded by beauty and, warm, exceedingly friendly staff at ALL levels. We were pleased with not just a, “Hello” from... More

I stayed at the Makati Shangri-La for five days on a business trip. I had a room on the concierge level of the hotel. The checkin process in the middle of the night was seamless. I was even able to get laundry done at 2 a.m. The staff's level of attentiveness and dedication to customer service was quite impressive. The... More

Makati is a great area, it's upmarket shangrila and the suite is huge. The sitting area outside the bedroom has enough area to host a small board meeting with 10 people. The rooms service and amenities are expensive to say the least but service is good.

very nice hotel offering lots of entertainment possibilities. over 6 different restaurants with a huge diversity of options plus nice spa and health club. services are very good, very nice and service minded people that go out of their way to do their best. a slight minus is the room hardware, which looks and is worn off.

Thoroughly enjoyed my 3 night stay here. The rooms are spaciuos with all amenities. The food is awesome. The staff very polite and helpful. Near to shopping and restaurants. Near airport when traffic is not a problem.

this is the best hotel in manila and has a great location. its quite an old hotel, but they have kept it very well maintained . it has the best health club in manila and also the best swimming pool. i think they are building a new one in the fort soon, so i will be excited to stay there... More

Stayed three nights in a superior king room in this upscale Makati property. Room was comfortable and hygenic, though unremarkable by the standard of most 5-star Asian hotels. Room offers ample work space and good wifi. Very convenient for business and shopping.