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All 69 Makati hotels

Makati Shangri-La Manila

5.0 of 5 Hotel   |   Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Ranked #3 of 69 Hotels in Makati
A recent review
5 of 5 stars reviewed 1 week ago
kiwi400 San Francisco, CA
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1,494 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Makati Shangri-La Manila
See the most recent reviews
San Francisco, CA
Top Contributor
94 reviews 94 reviews
71 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

The last time I was here the internet was awful. This time - no problemo!!!! The signal is strong....as was the rest of the stay- as usual they are just caring enough not to be in your face and the team is so well trained. The buffet is one of the best in the world. The lounge is great- when... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear kiwi400, Glad to know that there wasn't any problem with the WiFi connection. Thank you for pointing that out on your last feedback as we were able to work on improving this. We always look forward to having you back in the hotel on your next business trips. Sincerely, Alain Borgers Area Manager / GM More 

Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't say enough great things about this hotel. The service staff were all very helpful. Our room was on a higher floor and the views were spectacular when it wasn't overcast outside. What was the one thing that stood out to me was the breakfast buffet. I have traveled a lot and have never seen one so extensive. From... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear BethMiller, Breakfast buffet at Circles is certainly one of our best-selling, and I'm glad you got to enjoy this thoroughly during your stay. I hope you were also able to try the spreads for lunch and dinner, as well as the other restaurants. Thank you, and I hope to have you back in the hotel again. Sincerely, Alain Borgers... More 

Istanbul
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Shangri-La staff and service was perfect, I was very impressed and enjoyed during my 5 days staying in the hotel, very well trained staff specially food and beverage and front office, thanks to all once again

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear galipm2015, Thank you for your feedback. I'm glad you had an excellent stay, and everything went smoothly. I look forward to when we can welcome you again in the hotel on your next trip to Manila. Sincerely, Alain Borgers Area Manager / GM More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

The moment I arrived at the airport I felt pampered. The hotel attendant in his crisp red uniform welcomed me and brought me to my car driver, who then whisked me to the hotel. When I got off the car, an elegant woman in fantastic Filipino-inspired attire welcomed me by name to usher me to the check-in counter. She stayed... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Cristina C A, Thank you for taking the time to share the highlights of your stay in the hotel; it is very inspiring to hear how everything was taken care of by the staff - from the moment you arrived and all throughout your stay. I'll be sure to pass on your kind words to the rest of my... More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very warm welcome and easy check in and straight to the room with the help of the check in assistant. Great room with view and comfortable layout in the room. The public areas are all well serviced and beautifully appointed. The only down side is a constant buzzing noise that reoccurs every five minutes or so that comes through to... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear 193Terry, Thank you for your feedback, and it's great to know that the hotel left a good impression on you. I will also take into account your comment on the noise, and will discuss this with my team to see where the problem lies. I appreciate you bringing this to our attention so we can rectify it immediately. I... More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there last week. Great location in Makati. This is a typical shangri la…luxurious, fancy, a bit expensive. The problem is that is very old and it starts to show…old fixtures, dirty carpets, etc. Not very much in line with a real Shangri La anywhere else. Service was attentive but faulty (room service bringing salt shakers with no salt!!, had... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Andres P, Thank you for your review, and for sharing your observations during your stay with us. I have taken note of your comments, especially when you felt that service was not up to par with Shangri-La standards. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continue to strive... More 

Senior Contributor
30 reviews 30 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels service-wise. The rooms are excellent, services are fast, and staff is experienced. Has a great location, and the rooms have a nice view. Food is great, and there's a great variety in the hotel restaurants. Conference halls are impressive

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Thank you for the very nice feedback. It seemed like you had a great stay for business, and I'm glad that you found everything to be impressive. I hope to have you in the hotel again in the future. Sincerely, Alain Borgers Area Manager / GM More 

Singapore
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of Makati Shangri-La could not be better - right in the central of business activity in Makati and surrounded by several malls. First timers to Manila may well note that there are other business districts in Manila, namely Ortigas and Fort Bonifacio. Because it is located in the prime areas of Makati, security is evident everywhere, Police officers... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear HXZ_HZX, Thank you very much for your review, I appreciate that you took the time to highlight your observations on the hotel. It's great to know that your stay with us did not disappoint, and that you had a great time in the city overall. We are excited for the fact that guest rooms will be undergoing renovations soon... More 

Delhi, India
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location in very much the city center gives the hotel a distinctive advantage, all the major malls and shopping centers are less than a walk away. Rooms are good-neat and clean and well laid out. Rooms on the upper floor give a good view of the downtown area. Breakfast spread is lavish, though I had never eaten during lunch or... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear VivDelhi, I'm glad to know that you had the chance to explore the nearby malls and entertainment areas around the hotel. Getting a room in the upper floors surely is a good idea, what with the sweeping view of the Makati City skyline. I'm glad you liked Sage Bespoke Grill's tagline. I hope you get to try the restaurants... More 

Sydney, Australia
Top Contributor
61 reviews 61 reviews
61 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Makati Shangri-La. There was nothing I could fault. I was fortunate enough to be upgraded to a suite, which was incredibly spacious with a fantastic bathroom; the hotel service was peerless; Wifi was free and reliable (as it should always be!); and the breakfast buffet was incredible. I would have no hesitation in recommending this... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear 007Sydney, Thank you for your words. It is a delight to hear that you enjoyed every bit of your stay with us. I hope to have the chance to meet you in the hotel on your next trip to Manila. Sincerely, Alain Borgers Area Manager / GM More 

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Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila
Hotel Style:
#2 Spa Hotel in Makati
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Luxury Hotel in Makati
#4 Family Hotel in Makati

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