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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
Call Hotel:
Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
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Ranked #3 of 74 Hotels in Makati
A recent review
5 of 5 stars reviewed today
1place1dream Singapore, Singapore
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1,673 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
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Singapore, Singapore
Level Contributor
200 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 stars Reviewed today NEW

good room size, great location with shops and restaurants nearby. The room is well designed, comfortable bed, well organized table and sofa sitting. I was happy with the high floor and most important of all was the well designed lighting. I dislike dim room. This room has dual reading and side lights next to each side of King size bed... More 

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Monterrey, Mexico
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It's a great hotel with a better location. It is located just in front of the glorieta mall and about two blocks of a nicer mall called Greenbelt. Down side at my stay was that the gym/jacuzzi/sauna were closed for maintenance. Beside that great king size beds, big tv and good barroom. Really recommended

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Zareloth Thank you for your comments. It’s great to hear that you enjoyed your stay with us and had a wonderful time shopping and dining in the heart of Makati because of the hotel’s central location. I assure you that you will be delighted by our new health club facilities next time you visit Makati Shangri-La. I hope to... More 

Hong Kong
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The most charming element of this hotel is definitely its people. Consistent quality service provided by staff in the reception, lobby lounge, concierge, business room, etc. I requested for a pickup service from the airport and transportation to Intramuros. All were done in an efficient manner, and the drivers were professional and friendly. The hotel is also within walking distance... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear leeyikki Thank you for sharing with us your Shangri-La experience. Great to know that you enjoyed your stay and how the team was extremely helpful and attentive to your needs. I will definitely share your comments with them. This is an affirmation and encouragement for us to continue giving our best service to our most discerning guests like you.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at a few hotels around the green belt. However, the best service still came from the Shangri-la Makati. The staff are warm and friendly. The breakfast has a good spread. I particularly like Inagiku, the Japanese restaurant.

Review collected in partnership with shangri-la.com

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Globetrave, Thank you for sharing with us your Shangri-La experience. Great to know that you enjoyed our restaurants, especially Inagiku and how the team was extremely helpful and attentive to your needs. I will definitely share your comments with them. This is an affirmation and encouragement for us to continue giving our best service to our most discerning guests... More 

Makati, Philippines
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My fiance and I stayed for two weeks in the hotel. The lobby is very nice and lots of food to choose from in the buffet. We only tried once the swimming pool. I could rate it as ok. I've seen other pools like the one in Astoria Palawan and I could wish that shangrila could upgrade their pool. Well,... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear SarahY7405VH Thank you for your detailed comments. Good to know that you were delighted during your stay with us and that my team was attentive and helpful to your needs. I will definitely share your feedback with them. It's great to hear that you had a wonderful time shopping and dining in the heart of Makati because of the... More 

Sydney, Australia
Level Contributor
95 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed a week here on business. The service from the hotel staff is prompt. The Japanese restaurant, and the Chinese one too, serve just great food! Yes the price is rather expensive to be honest. So it is better to go in a group of six or thereabout. The meeting rooms are spacious but very pricey. You need to negotiate... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Yuzimomo Thank you for your excellent feedback. Great to know that you were delighted by the food and service of Inagiku and Shang Palace restaurants. I will definitely share your kind words with my team. It’s great to learn that you had a wonderful time shopping in the heart of Makati because of the hotel’s central location. I look... More 

Vancouver, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

You expect a pampered experience at a Shangri-La property, and in the heart of urban Manila, this property serves up a slice of tropical paradise! The pool is on the 4th floor, and even though it is undergoing some remodeling, it is an oasis of delight and relaxation. The staff at the pool and bar are attentive to your needs,... More 

Review collected in partnership with shangri-la.com

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear petet1953 Thank you very much for your review. I appreciate that you took the time to highlight your observations on the hotel. It's great to know that your stay with us did not disappoint you, and that you had a great time in the city overall. This is an affirmation and encouragement for us and the team, to continue... More 

KL
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location, just opposite the major malls in Makati, e.g. Glorietta, Landmark and GreenBelt. A little bit jaded for Shangri-La standards, but still it's quite good. Service during breakfast is average. As for the meals, please read my other review under Dining at Makati Shangri-La

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear peed KL Thank you for your good review. I have taken note of your comment and concern about the service and the food. We will look at how we can improve this so we can continue delighting discerning guests like you. I look forward to welcoming you in the hotel on your next trip to the Philippines. Sincerely, Alain... More 

Bangkok
1 review
1 of 5 stars Reviewed 5 days ago NEW

Cheating of minibar usage and call response from customer service cannot trust. I cannot trust any staff of this hotel. I can confirm that I didnot take it as I was complaint since 23/07/2015 and put some note in there. When found it I call you and you told that it will be deduct, don't worry, sorry for for mistake.... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear tanaponge, Thank you for sharing your experience and I regret to hear about the unfortunate incident. Our Front Office staff has deducted the charges that you mentioned from your credit card. I hope there will be other opportunities for us to be of service to you again. I look forward to welcoming you on your next business trip to... More 

Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have booked 2 nights stayed during my business trip. Excellent service from airport transfer to arrival at hotel. Staffs were very friendly and helpful. Room is spacious and the bed is very comfortable. It's a great hotel and I would highly recommend this hotel to anyone who come to Makati city.

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Kathleen L Thank you for sharing with us your Shangri-La experience. Great to know that you enjoyed our room and my team was extremely attentive and helpful to your needs. I will definitely share your comments with them. This is an affirmation and encouragement for us to continue giving our best service to our most discerning guests like you.... More 

Hotel Review Summarization

What travelers say

  • Breakfast buffet(14)
  • Very good(10)
  • Best hotel(5)
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