We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
Call Hotel:
Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
Special Offer
Suite Endings
Book on
TripAdvisor
Trusted partner. We work with Asia Travel to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Makati Shangri-La Manila
View Map
Add Photo Write a Review

1,709 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,194
    386
    75
    32
    22
See reviews for
223
233
154
936
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1709)
  • Mar-May only
    (451)
  • Jun-Aug only
    (474)
  • Sep-Nov only
    (357)
  • Dec-Feb only
    (427)
All months
France
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

The Shangri-La never disappoints. Luxury and elegance is a must. Our overnight stay was due to a brilliant, short and sweet trip to the district. Rooms are clean and sheets are plush. Service is A+. Not for the budget-conscious though, but well-worth the money. The piano lounge is just fabulous! Great ambiance and cosy and comfy. However, we found that... More 

Was this review helpful? Yes
Philippines
Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed yesterday NEW

In terms of hotel room, I think Makati Shangrila is definitely one of the Best. I like the neatness and the homey feels of their room. Most of the staff limits their smiles but nonetheless it was still an awesome experience :)

Was this review helpful? Yes
Cumberland, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

The experience starts with smiling, polite and welcoming staff. Service opportunities are everywhere; at the elevators, the pool and well prepared security staff. When within the hotel environment, I always felt safe and well looked after. As a business traveler in many foreign environments, staying at hotels can sometimes be like staying in a fantastic world class compound, trapped and... More 

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here as part of a work conference earlier this year. Situated in the heart of the Makati area with several shopping centres nearby. Very nice marbled lobby and comfortable spacious hotel rooms. We ate in some of the hotel restaurants as part of the conference and everything was absolutely delicious! The staff are lovely also, a smile on their... More 

Was this review helpful? Yes
Copenhagen, Denmark
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel is located very conveniently, the trip from airport was about 15 mins. The hotel is located in the centre of activity. Rooms are very nice and comfortable. I found the staff very polite and friendly. Overall a very good experience.

Was this review helpful? Yes
Cebu City, Philippines
1 review
5 of 5 stars Reviewed 4 days ago NEW

Makati Shangri-La is still the place to stay in Metro Manila. The serene welcome ambience was a far cry from other business hotels. It was a wonderful overnight stay I would not hesitate to recommend this hotel to my family and friends. More power

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear 211conradov Thank you for sharing with us your Shangri-La experience and for recommending us to your family and friends. I look forward to welcoming you on your next business trip to Makati Shangri-La. Sincerely, Alain Borgers Area Manager/General Manager  More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Excellent service and warm feeling in this hotel! Have been staying regularly for business! Great staff and really excellent customer service culture! You must visit the Bar with live music and great events! Rooms need though some renovation!

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Michael T Thank you for your sharing with us your Shangri-La experience and for staying with us regularly for business. Good to know that you enjoy our restaurants and bar and that our staff are attentive to your needs. I have noted your comment about our rooms and we are certainly having a lot of this done in the... More 

Level Contributor
143 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This has been my 15th stay or more in this classy ,cozy hotel and although I have been accustomed to the design of the rooms and the lobby , enough to not get excited anymore. But one thing is for sure. I will always choose Makati Shangri La. The rooms are spacious and well lighted unlike so many alleged 5... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear feetdraggerdoctor Thank you for your excellent review. Glad to know that we consistently delight you every time you stay with us and that our staff are always attentive and helpful to your needs. I will definitely share your kind words with my team. This is an affirmation and encouragement for us to continue giving our best service to our... More 

Bangkok
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great Location, Good food, Warm services. Just more expensive if your budget is limited. But then what you get from this place is one of the best in town. The facilities for business meeting are also perfect.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear DanLee123 Thank you for your short but sweet feedback. This is an affirmation and inspiration for us to continue giving the best service to our most discerning guests like you. I look forward to welcoming you on your next business trip in the Philippines. Sincerely, Alain Borgers Area Manager/General Manager More 

Cozumel
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful experience it was for us to stay in the Shangri-La Hotel in Makati. The service all around was superb, The room was very comfortable, with plenty of room and beautiful decor. We stayed at the Horizon suite with our daughter and enjoyed the amenities as well as the detail for the service.

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear NDdiver Thank you for your heart-warming comment. This is an affirmation and inspiration for us to continue giving our best service to our most discerning guests like you. I will definitely share your kind words to my team. Let me know when you have plans of doing your business again at Makati Shangri-La. Sincerely, Alain Borgers Area Manager/General Manager  More 

Hotel Review Summarization

What travelers say

  • Breakfast buffet(14)
  • Very good(10)
  • Best hotel(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,499 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (909)
Viewed
Hotel & grounds (165)
Viewed
Dining (47)
Viewed
Pool/beach area (30)
Viewed
Room/suite (229)
Viewed
View from room (61)
Viewed
Bathroom (66)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (7)
Viewed
0:50
Videos (2)
Viewed
Other (301)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (566)
Viewed
Amenities (23)
Viewed
Executive Room (97)
Viewed
Horizon Deluxe Room (62)
Viewed
Pool (33)
Viewed
Restaurants and Bars (130)
Viewed
Specialty Suite - Boracay (187)
Viewed
The Hotel (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (6)
Viewed
Room/suite (5)
Viewed
Dining (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Makati
0.2 mi away
Fairmont Makati
Fairmont Makati
#3 of 74 in Makati
4.5 of 5 stars 939 reviews
0.1 mi away
The Peninsula Manila
The Peninsula Manila
#5 of 74 in Makati
4.5 of 5 stars 1,335 reviews
0.3 mi away
New World Makati Hotel
Show Prices
Show Prices
Show Prices
0.2 mi away
Raffles Makati
Raffles Makati
#1 of 74 in Makati
5.0 of 5 stars 237 reviews
0.2 mi away
Holiday Inn & Suites Makati
3.0 mi away
Sofitel Philippine Plaza Manila
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay