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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
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Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
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Ranked #3 of 71 Hotels in Makati
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5 of 5 stars reviewed today
Peace733 San Francisco, California
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1,525 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

My experience was the best ever. I stayed at the Shangrila Makati the first half of my visit and Shangrila Edsa, the second half. Nothing can beat Shangrila Makati. Great location, room is superb and the our daily breakfast is wonderful. Our server, Dennis is "AWESOME". He made us feel at home. It does not matter if we were on... More 

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India
1 review
5 of 5 stars Reviewed yesterday NEW

thank you for your help being at stay. excellent support & services and everything is grate. thank you so much for your help and taking care of the during the stay. it was too good thank you soon much guys again.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear vijaybhaskarn, Thank you for sharing your experience during your stay at the hotel. I am glad to know that you enjoyed and I hope to see you again in the near future. Sincerely, Alain Borgers Area Manager / GM More 

Atlanta, Georgia
Top Contributor
58 reviews 58 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed 1 night at the Shangri-La and were impressed with their attention to detail. The location is perfect and offers the ability to walk around the immediate area with.many restaurants and a huge shopping mall. Breakfast - great, expansive, high quality. Check-in and out was seamless..they made us feel really special

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Harry S, Thank you for your feedback. I appreciate that you shared how we made you feel special as that is what we aim to do every day at the hotel. I will definitely share your kind words to the team and I look forward to having you back soon. Sincerely, Alain Borgers Area Manager / GM More 

Paris
Top Contributor
387 reviews 387 reviews
78 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is in line with the excellent Shangri-la high quality hotel. Location - Very convenient for business meetings in Makati, and for shopping. Not too far from the airport as well. Security - No problem at all on that side. Rooms - Very spacious with great beds. Service - Excellent. Breakfast - Like often at the Shangri-la hotel, the... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Sipivu, I would like to thank you for your very kind review. I am delighted to hear that you had an excellent stay and I will definitely share your comments to the team. We certainly look forward to having you again whether business (or leisure) takes you back to this city next time. Sincerely, Alain Borgers Area Manager /... More 

London
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent two days at the Shangri La. Upon arrival negotiated for an upgrade to a suite at minimal cost so as to include the use of the Horizon Club Lounge, which was well worth it. Finger food and chef's specials were superb, not to mention the unlimited alcohol...and other beverages of course.... Staff are super polite and accommodating; which you... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear ChristinaandMark, Thank you very much for sharing your experience with us, I am glad to know that you enjoyed the Horizon Club amenities and felt that our team was accommodating. I am sorry to hear that your request was not accommodated and I apologize for an uncomfortable stay. We have addressed this issue right away and I am delighted... More 

Porbandar, India
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Well name says it all, High standards by itself...Hotel at the best location a guest could ask for, Very friendly staff and devoted to serving guest at the hotel, In room dining is awesome, especially Butter Chicken and Nan, it was just awesome to find home cooked taste here, Room were large and mini bar was just too good to... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Sunnygogel, Thank you very much for your kind review, I truly appreciate you sharing your comments about our team, your in-room dining experience and the live performances at Sage Bar. I am glad to know that you truly enjoyed your stay at the hotel. I will make sure to share your review to the team and I look forward... More 

Pretoria, South Africa
Contributor
13 reviews 13 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We are Shangri-La fans. We've stayed in many of these hotels from Abu Dhabi to Shanghai. The Makati hotel takes last place out of the whole lot. Look, it's not dreadful. Shangri-La doesn't do dreadful. However, having stayed on the Horizon Club level we obviously paid a premium and my conclusion is that the experience isn't worth the price. The... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Marius71, Thank you for sharing the points that caught your attention regarding your recent stay. I am sorry to hear that you did not enjoy your stay with us, especially when you felt that the hotel was not up to par with Shangri-La standards. I appreciate your comments as this keeps us working harder to improve and continue to... More 

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

First time I've been greeted at the door and taken straight to my personal room for check in. Awesome service - felt very welcome. Unfortunately the rooms are a bit old - watch out for the closet door which slams itself shut. I found out the hard way to make sure your feet aren't in the way - yeow! The... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear OZKat, I am delighted to hear that you felt very welcome during your arrival. I appreciate that you took the time to highlight your observations and I regret to hear about the inconvenience you experienced, especially the noise and disruption during your conference. These are all well noted and we will ensure that this will not happen again. I... More 

Mindanao, Philippines
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

From a Shangrila chain, i expected the hotel to have, well, Shangrila Standards. Our stay was overall a pleasant one but i have just a few concers: Upon checking in, there was a queue that is not well defined. Some guests were confused and and others were irritated because there really was no specific place/sign for the line. Some would... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Mia H, Thank you for taking the time to share your experience with us. I noted the improvements that we will work on immediately, especially the long and disorganized line during check-in, the missing pair of slippers and the long wait to get another pair. I am glad to know that you enjoyed your breakfast at Circles Event Café... More 

Muntinlupa City, Rizal, Philippines
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

In the two stays we've "lived" here the past year, three days was the longest and most fun! I stayed indoors and enjoyed the room and the hotel's amenities, unlike previously when we went around the malls. Breakfast at Circles Cafe will pretty much keep you full until late afternoon, and if you are a light eater the welcome fruits... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Lai M, I am delighted to here about your wonderful stay. Its great to here that you decided to enjoy your stay with us indoors and I will definitely share your kind words to the team. I appreciate your comments and I hope that I can welcome you back soon! Sincerely, Alain Borgers Area Manager / GM More 

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