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All 65 Makati hotels

Makati Shangri-La Manila

5.0 of 5 Hotel   |   Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Ranked #3 of 65 Hotels in Makati
A recent review
5 of 5 stars reviewed 2 days ago
marksocal San Francisco, California
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1,291 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Francisco, California
Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is well reviewed, and deserves all of the excellent reviews. The service is exemplary, with so many wonderful people all working very hard to make sure every guest has a wonderful stay. From the moment I walked in the front door, I was impressed with how gracious all of the staff is. I booked a room on the... More

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Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Though service quality is good.. I find the hotel as too expensive considering that breakfast is not part of their package.. Very inconvenience that each morning you have to a lot an additional hour just to find a place to have your breakfast or you have to pay at least 1500 pesos each morning for the hotel's breakfast. Hotel's Room... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Mike T, I’m sorry to hear that you found your stay disappointing. We do have room packages that include breakfast and even roundtrip airport transfers at a reasonably competitive rate, as we would like to make sure that all guests find absolute value for their money. The breakfast buffet at Circles Event Cafe offers a variety of cuisines, even... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

i recently stayed at this hotel and took the hotel car on arrival. To my amazement i had wifi in the car all the way to the hotel and then on arrival the wifi handed off to the hotel. I was met at the door of the hotel by a check-in perosn who escorted me straight to the room and... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Offshoredc, I’m glad you were satisfied with the service from the moment of arrival. We ensure that our guests are most comfortable from the moment they arrive until they are safely tucked in their rooms, and I’m happy to know that your stay was topnotch throughout. I look forward to having you again in the hotel on your next... More

Bangalore, Karnataka, India
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Famous Shangri-La hotel chain the city center of Metro manila. It gives you easy access to all the malls in Metro Manila. Rooms are clean, neat and spacious. Staffs are polite and helpful. Morning breakfast variety in the restaurant (circles) is simple unbeatable. I haven't seen such a buffet in any other 5 star hotel all around the world. You... More

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Rajasekaran K, I’m glad to know that you thoroughly enjoyed your stay in the hotel while in Manila. The location of the hotel is definitely convenient, especially since leisure and shopping centers are only steps away. The breakfast at Circles Event Cafe is truly a classic favourite, and it’s good that you were able to try each section as... More

Makati, Philippines
Top Contributor
190 reviews 190 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I am very fond of the Shangrila hotels and have stayed at this particular property a number of times - its very central location, grand lobby, great restaurants and good service make it exceptional. It is disappointing though that the rooms and the facilities have become quite dated. Other than that, I would have given this hotel at least 4... More

Was this review helpful? Yes 5
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear djmontano, Thank you for your feedback, we truly appreciate your honesty as this helps us to constantly improve the hotel. Refurbishments are currently underway for the hotel, as renovations of the facilities are in the pipeline, which include function rooms, restaurants, gym, and of course, rooms. This is something that we are definitely excited about as we continue to... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was there with my family trip in January of 2014. We truly enjoyed these days at the hotel. The hotel is all wonderful! Starting from the staff always very kindly, the breakfast by extensive choice, the rooms, the amenities and the location of the place (nothing is missing). The decorations were fantastic because it was just passed Christmas period.... More

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear KLAMORE23, Thank you for the positive feedback. Great to know you had a wonderful time during your stay in the hotel. Last year's Christmas decor was truly a favorite, with the sleigh and reindeer in the middle that made for a perfect Christmas photo op. I'm happy to share that this year's Christmas decor will be truly festive as... More

Marikina, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The room is very spacious and clean. The air conditioner functions well. The furniture are comfortable. The towels, blankets and pillows are good smelling. The staff are all accommodating. The view from the hotel is very nice.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Emmy F, Glad to know you and your family enjoyed your stay with us. There really are a lot in store for the whole family, and it's great to know you were able to spend quality time with your loved ones. We hope to see you back in the hotel for another staycation. Sincerely, Alain Borgers Area Manager/General Manager More

Graham
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed in room 1807. The room was nice and very clean. The lowest setting on the air conditioning was 16 degrees Celsius (60.8 degrees Fahrenheit), but it never felt that cool. The shower/bath had strong water pressure. The breakfast at Circles was excellent. Staff were constantly cleaning - even the tiniest of details were not overlooked. I watched one... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear NCCarey, Breakfast at Circles is indeed one of the things that guests keep coming back to Makati Shangri-La for, and I’m happy that you enjoyed it during your stay as well. I hope to welcome you back in the hotel on your next travels to this city. Sincerely, Alain Borgers Area Manager/General Manager More

Seattle, Washington
Contributor
20 reviews 20 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Have loved the Shang Makati since I first came here back in 2003. Beautiful hotel that is an oasis in a busy, bustling city. Great locations next to shopping and plenty of restaurants. Beautiful lobby, wonderful welcoming staff, and great restaurants (Circles buffet is the best!). Given the price you pay to stay here and the competition that is close... More

Was this review helpful? Yes 8
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Angie W, Thank you for the time to write about your experience while staying with us, we appreciate your attention to detail as this helps us to constantly improve. We do have plans to refurbish the hotel rooms very soon, and we’re very excited for this as the hotel faces more “upgrades” – from function rooms to restaurant to... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love being greeted by the beagles! I know it's for security but the K9 guards are so friendly to the guests. Accommodations are great. Close to Greenbelt and mall. We were there right before Xmas so the decor was amazing.

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Krislynne M, Our beagles are truly a spectacle, and we're glad they bring so much joy to the guests as they are so friendly, even the kids love to play with them. We hope this first time visit of yours will not be the last, we hope to see you again in the hotel soon. Sincerely, Alain Borgers Area... More

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Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Makati Shangri-La Manila 5*
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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