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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
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Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
Best prices for: 1 room 1 guest
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Ranked #3 of 72 Hotels in Makati
A recent review
4 of 5 stars reviewed 2 days ago
non_sh Hong Kong, China
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1,600 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Contributor
19 reviews 19 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Makati Shangri-La is exactly what you would expect from a 5-Star hotel and Shangri-La brand. It has an excellent gym facility and a nice pool. All the restaurants in the hotel are great. Inagiku is probably the best Japanese restaurant in Manila. The buffet breakfast at Circles has a wide range of selection. The rooms are spacious and comfortable... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear non_sh It's great to hear that your expectations of the Shangri-La brand were met during your recent stay at Makati Shangri-La. Thank you for sharing your comments about the hotel rooms, excellent facilities and love for Inagiku and Circles. I look forward to welcoming you on your next visit to Makati Shangri-La. Sincerely, Alain Borgers Area Manager / General... More 

Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the ShangriLa Makati for 4 days during a business trip and I loved it. The room was spacious, clean and luxurious! I loved the king bed; it was super comfy. The bathroom was large with a bathtub and separate shower area! The large vanity top was great as well. My room was on the 13th floor and... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear SusieChen Thank you so much for sharing your excellent experience at Makati Shangri-La. I really appreciate your detailed comments and will definitely share your kind words with my team. It's great to hear that you had a wonderful time shopping and dining in the heart of Makati because of the hotel's central location. I look forward to welcoming you... More 

Glen Allen, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Shangri-La Makati for 15 nights while on a business trip. I couldn't have been more pleased. I arranged for the hotel's car service to pick me up from the airport (and take me back when it was time). It was a great choice. The car was clean, had bottles of water waiting and free WiFi. Since... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Beth F Thank you so much for sharing your excellent experience at Makati Shangri-La. I really appreciate your detailed comments and will definitely share your kind words with my team. I look forward to welcoming you again in your new home in the Philippines. Sincerely, Alain Borgers Area Manager / General Manager More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Mom and Dad really enjoyed our stay and we're looking forward to celebrating with you again Makati Shangri-la . Thank you for your wonderful staff that serenades my mom.. She really appreciate it so much.. Thank you and see you soon.

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear MaryAnn R Thank you for celebrating a momentous event in your life at Makati Shangri-La. I will definitely share with my team your kind words. I look forward to your celebrating your next family gathering at Makati Shangri-La. Sincerely, Alain Borgers Area Manager/General Manager  More 

Makati, Philippines
Top Contributor
57 reviews 57 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Ive been going back to this hotel for so many years now and it never failed to impress me. From the grand lobby, friendly staff, lovely restaurants and rooms - I always feel at home. This is one hotel situated at the heart of Makati CBD that is irreplaceable and will remain as my top place to stay either for... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear LeslieConti Thank you so much for sharing your excellent experience at Makati Shangri-La. This is an affirmation and encouragement for us to continue giving our best service to each and every guest. I will make sure that your kind words will reach my team. I look forward to welcoming you again on your next business trip to Makati Shangri-La.... More 

Manila, Philippines
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

This is truly a nice place to stay with. A perfect blend of good location, great accommodation and world-class hospitality. Looking forward to my next staycation here very soon. Congratulations and more power!

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear jmpadilla Thank you for your good comments. I truly appreciate your kind words and will definitely share them with my team. I look forward to welcoming you on your next visit to Makati Shangri-La. Sincerely, Alain Borgers Area Manager / General Manager More 

Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Good location, fabulous hotel. Walking distance to shopping malls. Good food, extensive choice for breakfast. Large bedroom with bath and large walkin shower. Very clean. Staff excellent Easy accessible pool.

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Makati 15 Thank you so much for sharing your excellent experience at Makati Shangri-La. This is an affirmation and encouragement for us to continue giving our best service to each and every guest. I will make sure that your kind words will reach my team. I look forward to welcoming you again in your new home in the Philippines.... More 

Hong Kong, China
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

My first time back to stay in makati shangri la after 20 years. The decoration is still ok where you don't feel that it's an old hotel, the food in the steak house and morning buffet breakfast is good, I would say its better than breakfast in peninsula in terms of choice and taste. The service at the reception and... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear LBBL_Linda, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and suggestions. I hope there will be other opportunities for us to be of service to you again. Sincerely, Alain Borgers Area Manager/General Manager More 

Perth, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great hotel, perfect location and everything is literally on your doorstep. This really the centre were you want to be. Easy access to get all around Manila. The Shopping Mall is across the road, which is massive. You can literally shop for days if you want to. Hundreds of yummy food places to go to.

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Clahryott, It's great to hear that you had a wonderful time shopping and dining in the heart of Makati! Thanks for sharing your excellent experience and I look forward to welcoming you on your next holiday in Manila. Sincerely, Alain Borgers Area Manager/General Manager More 

Doha, Qatar
Top Contributor
53 reviews 53 reviews
42 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Whenever I am in Manila I can not chose other than this hotel. This is my 10th time here for the last 6 or 7 years don't remember. The staff of this hotel are amazing from the security guard outside the hotel, janitors, door keepers ( those lovely smile girls ). the beautiful ladies that welcoming the guests at the... More 

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Hexa67 Thank you so much for sharing your excellent experience at Makati Shangri-La. This is an affirmation and encouragement for us to continue giving our best service to each and every guest. I will make sure that your kind words will reach my team, especially Ms Thata Santos; Ms Kiah; Ms Anna and Ms Yas. I look forward to... More 

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