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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
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Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
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Ranked #4 of 74 Hotels in Makati
A recent review
5 of 5 stars reviewed yesterday
CMASumit Dubai, United Arab Emirates
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1,636 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This was my first visit to Manila . We'd book a van from the airport which allowed the hotel to do the check-in, on arrival, in our rooms - everything went smoothly. The hotel is conveniently located next to a shopping center, cinemas and restaurants are not too far either.

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France
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This was my second visit to Manila and both times stayed at this hotel. We'd book a van from the airport which allowed the hotel to do the check-in, on arrival, in our rooms - everything went smoothly. The hotel is conveniently located next to a shopping center, cinemas and restaurants are not too far either. We got to book... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Bilalra Thank you for sharing with us your Shangri-La experience. This is an affirmation and encouragement for us to continue giving our best service to our most discerning guests like you. Great to know that you enjoyed your stay and was able to see places outside the city. Your kind words will definitely reach my Concierge team. I hope... More 

charlotte, nc
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for 18 days for business. ( May 18- June 7) This was the furthest and longest I had been from home so was a little anxious. My husband called the hotel and spoke with Grace who assured us everything would be fine and my room would be nice. I was not disappointed. (she even called me the... More 

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Canberra, Australia
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Located within the trendy area of Makati surrounded by high end shops/shopping centers. Very quick check in, no matter how busy the hotel was, never had more then 1 person infront of me. Huge foyer with grand staircase, large downstairs lounge area, never short of service, if they see you carrying your own bags they'll be there within seconds to... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear SimonR745 Thank you very much for your review, I appreciate that you took the time to highlight your observations on the hotel. It's great to know that you enjoyed your stay with us. Our new Health Club will definitely welcome you on your next visit. I look forward to welcoming you again on your next staycation at Makati Shangri-La.... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Makati Shangri-La several times over the past few years and the level of service has always been consistent. I always want to stay on a high-floor and they seem to remember this preference without the need for a reminder. However, the room is showing its age - the couch seems over-used and some of the... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear jssales Thank you for sharing with us your Shangri-La experience. This is an affirmation and encouragement for us to continue giving our best service to each and every guest. I have taken note of your comments about the room and furniture. Guest feedback provides us the opportunity to see our blind spots, and strive to improve and excel in... More 

Manila, Philippines
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Dear Shangri-la Makati, I did eat at your Lobby Lounge recently for your Halo-Halo and Mint Cooler Mocktail. It was good, I like the Pinoy Mixed Fruits on my Halo-Halo and the greens at my Mocktail. The service was appropriate, they were homey. thank you for the good food and service plus the nice classic music played at the piano.... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear thegoodpierre Thank you for your good comment. Great to know that you enjoyed your stay with us and that you had the chance to try our restaurants and bar. I will definitely share your kind words with my team. I look forward to welcoming you on your next trip to Makati Shangri-La, Manila. Sincerely, Alain Borgers Area Manager/General Manager More 

New York City, New York
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My second home! Slow or no wifi? Come to the Lobby and forget about Starbucks! High speed internet/wifi Excellent service Plus live entertainment You may request for an extension cord to charge your devices. No password needed. Bring your iPad or laptop and set your business meetings here. Clean and well maintained restrooms.

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear farrochka Thank you for your excellent feedback. Your detailed review inspires us to continue giving our best service to our discerning guests like you. I will make sure that your kind words will reach my team. I look forward to welcoming you again on your next staycation at Makati Shangri-La. Sincerely, Alain Borgers Area Manager/General Manager More 

Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I had a business-related stay in Makati Shangrila. Years ago, me and family are occasionally visiting Makati Shangrila to unwind. To my surprise, they have leveled up their choices in food and hotel staff have been more attentive and friendly. Deluxe room is good if you'll only stay overnight. If you want to fully-experience the place, it's best to avail... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Rikx Thank you for your excellent and detailed feedback. It’s good to know that you enjoyed your stay with us, especially how the team was extremely helpful and attentive to your needs. I will definitely share your comments with them. I look forward to welcoming you on your next stay at Makati Shangri-La. Sincerely, Alain Borgers Area Manager/General Manager More 

Top Contributor
90 reviews 90 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As the hotel was full and I needed an early check- in, I was seduced by the suite upgrade which worked well. Then I added another room for the weekend at a discount rate which was very reasonable. The suite was almost double the size of the regular room with an anteroom to receive visitors. The view of the Ayala... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Deogracias M Thank you for your good review and sharing your observations during your stay with us. I have taken note of your comments, especially about the TV in the main bedroom. I truly appreciate you bringing this to my attention, as this gives us the opportunity to improve and excel in delighting the most discerning guests like you.... More 

london, england
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times and it's always a great experience. Staff are very attentive throughout the hotel, food is great, management always give their attention to guests and address any issue raised, no matter how minor.

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear spiv005 Thank you for your excellent comment. I will definitely share your kind words with my team. I look forward to welcoming you on your next business trip to Makati Shangri-La, Manila. Sincerely, Alain Borgers Area Manager / General Manager More 

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