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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
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Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
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Ranked #3 of 72 Hotels in Makati
A recent review
4 of 5 stars reviewed yesterday
Lenglu Balanga City, Philippines
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1,565 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Balanga City, Philippines
Top Contributor
52 reviews 52 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room and pool are worn, it seems that no renovation was made since I was there 9years ago. The service is still impeccable. The best hotel buffet breakfast for me. There was salmon sashimi and teriyaki, with lots of healthy options too. I especially love the lobby performances. Though the service at the lobby when you order food is... More 

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Jeddah, Saudi Arabia
Contributor
14 reviews 14 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is my 3rd stay in this hotel. It is one of my favourites hotel. the first two visits, it had a different taste. They used to welcome you by the door, escort you to the reception then you will find an Elevator lady. All that has gone, the Lobby live music and orchestra is still there (thank God) I... More 

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Omaha, Nebraska
Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Shang in Makati City is one of my favorite places to stay in Makati City. It is always so inviting and all the employees take pride in their service. The rooms have great cooling control as opposed to other hotels I have stayed at in the Philippines, And there is a great buffet for both breakfast and dinner. I... More 

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Phoenix, Arizona, USA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After staying at The Shang Boracay we decided we had to continue the experience in Manila! Service was amazing! We splurged and booked a room on their Horizon Club Floor! Our rate included round trip airport transfers, daily breakfast and a one hour massage. It was well worth every peso! We were met at the airport where they took our... More 

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Oxford, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It is 5 years since I was last at the Shangri-La, so I was surprised to get a personalised welcome back to the hotel. The service at this hotel is always exceptional and it is good to see after so many years that this has not changed. Now that I am required to travel again the Manila, I will always... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Karl M, Thank you very much for your review. It’s great to know that you appreciated our personalized service during your stay with us. I will be glad to share with my team your kind comments. I look forward to welcome you back to your home in Makati! Sincerely, Alain Borgers Area Manager/General Manager More 

Quezon City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Excellent Hotel in Manila. Very near the shopping center in Makati . The staff are polite and courteous . The amenities are excellent and entertainment is world class. Good for a family vacation with all the facilities , fitness club , spa , swiming pool , tennis .

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Hercar2015, Thank you very much for your review. I appreciate that you took the time to highlight your observations. I will be glad to share with my team your kind comments. I look forward to welcome you again at Makati Shangri-La! Sincerely, Alain Borgers Area Manager/General Manager More 

Boston, Massachusetts
Top Contributor
253 reviews 253 reviews
96 hotel reviews
285 helpful votes 285 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Makati Shang on business for 8 days. It has been about a year since my last stay as I wanted to try some of the newer hotels in the area. I have to admit that while some of the new properties have newer and larger rooms I found myself really missing the personal touches and... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear hdblue, Thank you very much for your review. I appreciate that you took the time to highlight your observations and it’s great to know that our personalized services made you stay with us again. I will be glad to share with the team your comments especially to Sherwin who took care of you. I look forward to welcoming you... More 

Karikari Peninsula, New Zealand
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Breakfast was exactly what you expect from a Shangri-La, excellent service with great range of food on offer. We had the good fortune to eat at the restaurant one night and this I would highly recommend. Great service from all staff, nicely appointed rooms, very handy location. Will definitely stay on my next trip.

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear AdrianMcCormick, Thank you very much for your review. I am glad to know that our breakfast buffet met your expectation. I will definitely share your good comments to my team. I look forward to welcoming you back to your home in Makati! Sincerely, Alain Borgers Area Manager / General Manager More 

Oxford, United Kingdom
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The people make this hotel a divine experience, so friendly and professional. I stayed here for business for 2 weeks on UK time, I was undisturbed in the morning and the room was serviced after I left at 3pm. Fresh fruit daily and the attention detail from the housekeeper Leonie was perfect. The only downside is a somewhat strange sounding... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Jam1eMoore, Thank you very much for taking time to giving specific observations. It’s great to know that our personalized services made your business trip with us a memorable experience. I will be glad to share with my team your comments especially to Leonie and Raymundo. I look forward to welcoming you back to your home in Makati! Sincerely, Alain... More 

Brampton, Canada
Top Contributor
523 reviews 523 reviews
145 hotel reviews
341 helpful votes 341 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel is showing it's age but it still has one of the best location in the makati business district. The lobby lounge is a relaxing place to watch performances and it is a favorite spot gor businessmen to meet

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear betty I, Thank you for sharing your experience. I am glad to know that you enjoyed your stay and that you find our Lobby Lounge a relaxing place to meet your friends and business partners. I look forward to welcoming you back to your home in Makati! Sincerely, Alain Borgers Area Manager / General Manager   More 

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