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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
Call Hotel:
Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
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1,896 Reviews from our TripAdvisor Community

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Geneva, Illinois, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We used to stay in here most of the times. We even had our nuptial photos in here. Staffs are very nice, well trained and polite. There buffet its amazing... U can be in everywhere in the world with there buffet foods. The gym which i am always there every morning because i have jetlag. Its pretty big and clean.

Helpful?
Thank IrisMcil
San Antonio, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel offers most anything you could possibly want with a central location to shops, Starbucks, mall, etc. Whereas the entrance is stunning with a phenomenal lobby and sitting area just beyond the winding staircases, the grounds, gym, pool, spa, and restaurants are also excellent. My only criticism is that the rooms are ready for a much-needed updating. Carpet and... More 

Helpful?
Thank david w
Miami, Florida
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have never stayed in a bad Shangri-La; but some are better than others. This one is excellent. The open space of the public areas and the lobby in particular to the efficiency and charming friendliness of every single member of staff makes it an exceptionally pleasant stay. The rooms are spacious, clean and well maintained with well appointed and... More 

Helpful?
Thank Dicheeky
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Dicheeky Thank you for continuously choosing Shangri-La hotels as your home away from home. It is a pleasure to know that you had an excellent experience at the Makati Shangri-La, Manila. I will definitely share your kind review with my team. I look forward to welcoming you back in your next business trip to Manila. Sincerely, More 

Amman, Jordan
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Arrived on 16th Jan 2016, limousine car from the Hotel was waiting, polite driver, arriving and welcomed, check in in my room, big room, have small office for doing your business, excellent bed and blankets, big bath room with all necessary items, coffee and tea, safe box, nice view, big screen T.V and more, the warm hospitality. The breakfast is... More 

Helpful?
1 Thank Motaz1956
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Motaz1956, Thank you for your excellent review and for sharing the details of your pleasant experience in Makati Shangri-La during your visit to the Philippines for the ATF. We hope your future travels will bring you back to the grand dame in Makati, and allow us to delight you once again. Inshalla. More 

Singapore, Singapore
Level Contributor
116 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice and comfortable stay, with a great experience, Hotel is very nice, and the food is amazing. The service staff is very attentive, and you really get treated well, just as you'd expect in an hotel of this standard. Definitely a great place to stay when in Makati.

Review collected in partnership with shangri-la.com

Helpful?
Thank SingaSwiss
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear SingaSwiss, What a pleasure to hear that you had an excellent stay in Makati Shangri-La. We hope you will visit again and give us an opportunity to take care of you like a heartwarming family away from home. All the best. More 

Metro Manila, Philippines
1 review
4 of 5 stars Reviewed 1 week ago

Makati Shangri-la Manila has great location, top-of-the-line services. Guestrooms are beautifully designed with a flair, very spacious and bright. Bathroom is big with all the amenities provided. My family and I had a most memorable stay. Will surely choose Makati Shangri-la in the future.

Review collected in partnership with shangri-la.com

Helpful?
Thank 681rosie
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear 681rosie, Thank you for sharing your memorable experience at Makati Shangri-La, Manila. It is great to know that you and your family had a wonderful time with us and that our great location; customer service, guestrooms and amenities suited you very well. I look forward to welcoming you and your family back in your next trip to Manila. Sincerely, More 

Gurgaon, India
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there for a month. Very convenient for business trip. Good continental breakfast with great Indian options too. You have 24 hours room service which you need when you are working late hours. Healthy food options with fresh fruits and couple of indian items in room menu.

Helpful?
Thank SumanLata84
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear SumanLata84 Thank you for sharing your positive experience at Makati Shangri-La, Manila. I am so delighted to know that our good continental breakfast with Indian options; our in-room dining and healthy options in the menu made your business trip more convenient our functional facilities suited you well. It is a pleasure to have you and I look forward to... More 

Minneapolis, MN
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here over the past week, and the hotel was great. Lobby is beautiful, with wonderful coffee service and place to stretch out and get some work done. Nice breakfast buffet (although extremely chaotic/crowded). Staff all extremely friendly. Excellent transport service to/from airport. The fitness center is beautiful - among one of the nicest I have seen in a hotel.... More 

Helpful?
Thank MNWorldTraveler
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear MNWorldTraveler, Thank you for sharing your experience of receiving fantastic service at Makati Shangri-La and for your honest feedback on the condition of the rooms. We appreciate all the positive and constructive reviews of our most discerning guests. We hope your future travels will bring you back to this part of the world. Best regards, More 

Blackburn, Australia
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled here with my lovely wife (Inday) for 1 night and loved it very much. The swimming pool is a place you can spend all day in. Fantastic. dive in. go for it....The front office staff at check in can not look you in the eye, but otherwise its ok.

Helpful?
Thank Noel S
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Noel S It’s great to know that you enjoyed your stay and had a fantastic dip at the pool. I apologize for the inconvenience you experienced when you checked in and will definitely remind our staff on that matter. It’s a pleasure to have you and I look forward to welcoming you and your wife back in your next... More 

Great Billing, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here several times during the past 8 years and have never been disappointed. The hotel is superb in every aspect and I have never been treated so well by staff members. It simply excels in every area. The rooms are extremely comfortable and spacious, very well equipped, comfortable(and very large!) beds, excellent climate control and a superb shower/bathroom.... More 

Helpful?
Thank Darryl L
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Darryl L Thank you for always choosing to stay at Makati Shangri-La, Manila for the last eight years. I am glad that you had a good stay with us and that you regard our hotel’s good ambience, service and value. I will definitely take note of the points you raised in your recent stay with us and I appreciate... More 

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