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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
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Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
Best prices for: 1 room 1 guest
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Ranked #3 of 72 Hotels in Makati
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5 of 5 stars reviewed yesterday
WAStateNative Denver, Colorado
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1,545 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had a great stay in a non-Horizon Club room but with Horizon Club benefits. Club staff was out of this world, taking care of every need and allowing us to camp out in club for 6 hours (we were on late night United flight to Guam). Food and drinks were plentiful, continuously out, and delicious. Highly recommend over other luxury... More 

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Breda, The Netherlands
Top Contributor
135 reviews 135 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent hotel! It feels and smells luxurious. Service is impeccable, room is big and nice, more importantly the bed is the best, slept like a baby. Not perfect, example power next to the bed is missing. The breakfast is the best I ever saw, almost too much to choose from, sushi, fresh fruit and juices, Indian and allow continental food... More 

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Ho Chi Minh City, Vietnam
Top Contributor
103 reviews 103 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Hotels is just across the road from the Greenbelt so very centrally located with bars, restaurants, and malls right on your doorstep. The Hotel lobby looks very grand and majestic, rooms are pretty good and big but look a bit dated. Staff are very friendly and attentive and helpful and made some great restaurant choices when we wanted to... More 

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Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

Our family had high expectations of this hotel as it was our first stay. When we entered, the lobby was a sight for sore eyes as the grand entrance opened up to a spacious, beautifully designed reception area. We got two rooms which were both smaller than the usual hotel room sizes we stay in. The bathrooms need some renovation.... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

When i reached the hotel i wad simply amazed by the built up. The lobby is amazing and rooms very nice. I upgraded to a better room by paying 60$ extra but it was well worth the money. Breakfast included indian dishes as well and they have some very good indian dishes on ala carte menu as well. It is... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Rajat S, Thank you for your kind review. I am glad to know that you enjoyed the room and the breakfast included. The team will be delighted to hear about your experience and I look forward to welcoming you back on your next business or leisure trip to Manila. Sincerely, Alain Borgers Area Manager / GM More 

Top Contributor
199 reviews 199 reviews
45 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Makati ShangriLa is the flagship property of the ShangriLa group in the Philippines and is one of the top business hotels in the city. Elegant with excellent service, the hotel is well located in the heart of the business district. Highly recommended for those on business and others who can afford this classic hotel.

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Makati Joe, Thank you for sharing your experience with us. I am glad to know that you had an enjoyable stay and that we were able to give you excellent service. Your comments are very much appreciated and I look forward to welcoming you back again soon. Sincerely, Alain Borgers Area Manager / GM More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We spent christmas eve in this hotel last December 24, 2014. Thanks to the receptionist who allowed us to check in early (10AM) however the quality of the room that was given didnt meet my standards. Every furniture in the room are inferior. The sliding door in the bathroom can't be closed; the sliding doors are not aligned together. We... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Marco C, Thank you for sharing your observations. I have taken note of your comments, specifically the inconvenience you had regarding the sliding door, when you felt that the room was not up to par with Shangri-La standards and the plates during breakfast. We appreciate you bringing this to our attention as this pushes us to work harder to... More 

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location close to Glorietta and Greenbelt malls, Landmark and Ansons shopping and restaurants close by. The staff are friendly enough and if your package includes airport transfers, it is worth the dollars you pay to stay at this hotel. Buffet breakfast has something for everyone and you won't need to have lunch if you... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear May T, Thank you for your feedback. I am happy to know that you enjoyed your stay with us, especially, when you mentioned our friendly staff and the breakfast buffet. I look forward to welcoming you back soon! Sincerely, Alain Borgers Area Manager / GM More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Love this hotel!!! The best breakfast buffet in the world! Stayed for 5 days.... Close to shopping district and it's a great place to stay on business trips....planning to brings my family again here and also when I go for my research trips....

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear DrandmrsR, Thank you for your kind comments. I am happy to know that you enjoyed the breakfast buffet and your stay with us. I am excited to welcome you and your family back soon! Sincerely, Alain Borgers Area Manager / GM More 

Contributor
18 reviews 18 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Great service. Big clean rooms. Breakfast buffet was the best ive ever had lots of choice and taste great. Big clean pool. Great location. Grand lobby. Relaxing place to go to in a very big chaotic busy city.

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Grachell C, Thank you for sharing your experience with us. I am delighted to know that you and your family enjoyed your vacations with us and I hope that I will be able to welcome you all again soon! Sincerely, Alain Borgers Area Manager / GM More 

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