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All 67 Makati hotels

Makati Shangri-La Manila

5.0 of 5 Hotel   |   Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
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Ranked #3 of 67 Hotels in Makati
A recent review
4 of 5 stars reviewed 2 days ago
ZeBanaco Lisbon, Portugal
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1,416 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
Top Contributor
81 reviews 81 reviews
61 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It is difficult to judge such a property, by only staying one night. But anyway, it is a shangri la, it smells like a Shangri la and all services are high standard. Restaurants at the hotel are fantastic and this a place well located in town.

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Caloocan, Quezon City, Philippines
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Shangri-la Makati is a nice place if you have plan to gather for business meetings.The atmosphere of the hotel is really a great venue in the sense that the hotel staff show respect to the guest but with some security guard may they be careful the way they talk with the guest as a sign that they act professional the... More 

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San Francisco, California
Top Contributor
130 reviews 130 reviews
53 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

2nd trip to Manila and found my stay at this Makati "palace" and awesome stay. Here for 2 weeks for business. The hotel has all the needs for business and taking into consideration the need to relax and be comfortable as well. The hotel services, staff, accommodations were excellent and fitting for a 5 star hotel. The hotel is quite... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear globbiztravel, Thank you for your time to share your experience during your two-week stay with us. It was certainly long enough to explore the different spots around the hotel. The hotel’s security is truly one of our pride and we make sure that guests are truly safe and secure while staying with us. I hope to welcome you back... More 

Boracay, Philippines
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This review is just for the swimming pool of Makati Shangrila. I've been reviewing their rooms and various common areas in other occasions but this time I want to spend a few words about the worst common area of the hotel: the swimming pool. From the moment you open the door and you step outside, it's obvious that everything on... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear MarkBoracay, Thank you for your comments about the pool. One of the things we have lined up for the hotel is a full-scale renovation of the Health Club floors this 2015, including the pool area, among other planned refurbishments which will also include the guest rooms. In the meantime, I will look at the possibility of increasing maintenance in... More 

Makati, Philippines
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent location! Stores at your doorstep. You will need a day to go around the malls. Great service! Very helpful staff! Large comfortable rooms! Slept like a baby! Nice breakfast! Quite a variety in circles and filing! Cozy lobby, had a relaxing after dinner snack and drink while listening to the soft music from the band! Would recommend this hotel!... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Ejap, Thank you for the kind words, and I’m glad that you enjoyed your stay with your partner. I hope to have you again should you decide to have a relaxing city vacation in the future. Sincerely, Alain Borgers Area Manager / General Manager More 

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was pretty run down. When I had lunch in the lobby lounge, the table was sticky. The Japanese restaurant was under renovation, but was set up in the lobby lounge on the second floor. It was totally unacceptable. As usual, the food was bad.

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Cmhopatrick, Thank you for your constructive comments, and for raising points that I will certainly discuss with my team for improvement. We had to make do with a makeshift restaurant at the Mezzanine while the renovations were ongoing for three months to cater to Inagiku’s loyal patrons, but I’m happy to announce that the new Inagiku has been fully... More 

Singapore, Singapore
Top Contributor
94 reviews 94 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights with my husband during his business trip to Manila. Wonderful service from friendly staff right from airport pick-up through speedy check-in to our wonderful suite on 14th floor. Great desk/office facilities in the separate lounge area. Everything you would need was there - only concern the poor fitting of the plug for the water boiler -... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear OneSandyH, Thank you for the feedback, and it’s great to know that you were able to make good use of your time while your husband is on business. There are a handful of things that can be done around the hotel, and good that you were able to do most of them during your stay. I hope to have... More 

Dallas, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable, clean, welcoming, superb customer service. I spent 3 weeks in this hotel and would recommend it to anyone. During the trip, on the day of my birthday, I was surprised with a song, cake and dance brought to my door. There are adorable Beagels at the door used as bomb sniffing dogs. Not only did I feel safe, the... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Nikki T, First of all, belated happy birthday! It’s great to know that you felt right at home, especially being so far away on your birthday, but I’m glad that it was made even more special by the staff with the cake and their customized birthday performance. We look forward to having you again with us in the future.... More 

Egersund, Norway
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service and qualities of the staff. From arrival with taxi from the airport to the check in and guiding to the room. Every thong was easy and clear open communications with the staff. The only thing I miss was the temperature regulations it was not possible to increase the Temperature. Some times too cold in the night. But not... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Annbjorn E, Thank you for your excellent rating, and for pointing out the highlights of your stay. I hope to have you again in the hotel on your next trips to Manila. Sincerely, Alain Borgers Area Manager / General Manager More 

Tel Aviv, Israel
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

great location, excellent service personal always taking care for everything, room spacious and comfortable, hotel facilities in perfect conditions such, breakfast was excellent, highly recommended for business or pleasure

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Pablo G, Thank you for your feedback, and I’m glad that everything went smoothly during your stay. We always strive to improve our services, and it was a pleasure to serve you during the brief time that you stayed with us. I look forward to welcoming you back again soon. Sincerely, Alain Borgers Area Manager / General Manager More 

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Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila
Hotel Style:
#2 Spa Hotel in Makati
#2 Family Hotel in Makati
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Luxury Hotel in Makati

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