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Makati Shangri-La Manila

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Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
Best prices for: 1 room 1 guest
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Ranked #3 of 71 Hotels in Makati
A recent review
5 of 5 stars reviewed 3 days ago
ChristinaandMark London
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1,520 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Spent two days at the Shangri La. Upon arrival negotiated for an upgrade to a suite at minimal cost so as to include the use of the Horizon Club Lounge, which was well worth it. Finger food and chef's specials were superb, not to mention the unlimited alcohol...and other beverages of course.... Staff are super polite and accommodating; which you... More 

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Porbandar, India
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Well name says it all, High standards by itself...Hotel at the best location a guest could ask for, Very friendly staff and devoted to serving guest at the hotel, In room dining is awesome, especially Butter Chicken and Nan, it was just awesome to find home cooked taste here, Room were large and mini bar was just too good to... More 

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Pretoria, South Africa
Contributor
13 reviews 13 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We are Shangri-La fans. We've stayed in many of these hotels from Abu Dhabi to Shanghai. The Makati hotel takes last place out of the whole lot. Look, it's not dreadful. Shangri-La doesn't do dreadful. However, having stayed on the Horizon Club level we obviously paid a premium and my conclusion is that the experience isn't worth the price. The... More 

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Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First time I've been greeted at the door and taken straight to my personal room for check in. Awesome service - felt very welcome. Unfortunately the rooms are a bit old - watch out for the closet door which slams itself shut. I found out the hard way to make sure your feet aren't in the way - yeow! The... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear OZKat, I am delighted to hear that you felt very welcome during your arrival. I appreciate that you took the time to highlight your observations and I regret to hear about the inconvenience you experienced, especially the noise and disruption during your conference. These are all well noted and we will ensure that this will not happen again. I... More 

Mindanao, Philippines
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

From a Shangrila chain, i expected the hotel to have, well, Shangrila Standards. Our stay was overall a pleasant one but i have just a few concers: Upon checking in, there was a queue that is not well defined. Some guests were confused and and others were irritated because there really was no specific place/sign for the line. Some would... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Mia H, Thank you for taking the time to share your experience with us. I noted the improvements that we will work on immediately, especially the long and disorganized line during check-in, the missing pair of slippers and the long wait to get another pair. I am glad to know that you enjoyed your breakfast at Circles Event Café... More 

Muntinlupa City, Rizal, Philippines
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

In the two stays we've "lived" here the past year, three days was the longest and most fun! I stayed indoors and enjoyed the room and the hotel's amenities, unlike previously when we went around the malls. Breakfast at Circles Cafe will pretty much keep you full until late afternoon, and if you are a light eater the welcome fruits... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Lai M, I am delighted to here about your wonderful stay. Its great to here that you decided to enjoy your stay with us indoors and I will definitely share your kind words to the team. I appreciate your comments and I hope that I can welcome you back soon! Sincerely, Alain Borgers Area Manager / GM More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is situated in the heart of the Makati CBD and as such, everything is accessible. We loved the view of the skyline from our room and the service was superb. The buffet is truly delectable and you have wide array of cuisines to choose from may it be American, Chinese or local food. This hotel is highly recommended... More 

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Singapore
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Shangri-La in february for 5 days. The hotel is very well located in Makati within walking distance to all the shopping malls. Starting from the airport pickup to our arrival to the hotel we were well taken care of.The checkin process was great our room was ready as we arrived so we were taken to our... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear osamamustafa28, It was a pleasure reading about your stay as it seemed like you and your family had a great time in the hotel. I'm glad that all went well from the time of your arrival at the airport to your check-in process, and I'll be sure to share your kind words to Bella. I have noted your comments... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Shangri-La Manila is an oasis of luxury in the centre of a busy city. From the moment we stepped foot in the hotel we felt like royalty. The service and the staff were first class. Our room was on the 16th floor and while luxurious, was fairly standard in terms of size and amenities - exactly what you would... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Dina M, I enjoyed reading about your experience, and am glad to know that you had a great time. Breakfast truly is one of the bestsellers, and it's great that you got to try out the variety of dishes we offer. I'll have my team take a look at the air conditioning you mentioned. I look forward to having... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

This was my first trip to Manila but I certainly want to go again after staying at this hotel. At every turn I was wowed by the polite staff, opoulent surroundings and great facilities. I would throughly recommend a stay at this hotel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear tracywads, Thank you for choosing to stay at Makati Shangri-La on your first ever trip to Manila, and I'm happy to know that the hotel left a favorable impression on you. We certainly look forward to having you again should business (or leisure) take you back to this city next time. Sincerely, Alain Borgers Area Manager / GM More 

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