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Makati Shangri-La Manila

Travelers' Choice award winner
5.0 of 5
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Ayala Avenue Corner Makati Avenue, Makati, Luzon 1200, Philippines
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Makati Shangri-La Manila
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Ranked #3 of 72 Hotels in Makati
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5 of 5 stars reviewed yesterday
Makati15 Cardiff, United Kingdom
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1,594 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Good location, fabulous hotel. Walking distance to shopping malls. Good food, extensive choice for breakfast. Large bedroom with bath and large walkin shower. Very clean. Staff excellent Easy accessible pool.

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Hong Kong, China
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

My first time back to stay in makati shangri la after 20 years. The decoration is still ok where you don't feel that it's an old hotel, the food in the steak house and morning buffet breakfast is good, I would say its better than breakfast in peninsula in terms of choice and taste. The service at the reception and... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear LBBL_Linda, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and suggestions. I hope there will be other opportunities for us to be of service to you again. Sincerely, Alain Borgers Area Manager/General Manager More 

Perth, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel, perfect location and everything is literally on your doorstep. This really the centre were you want to be. Easy access to get all around Manila. The Shopping Mall is across the road, which is massive. You can literally shop for days if you want to. Hundreds of yummy food places to go to.

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Clahryott, It's great to hear that you had a wonderful time shopping and dining in the heart of Makati! Thanks for sharing your excellent experience and I look forward to welcoming you on your next holiday in Manila. Sincerely, Alain Borgers Area Manager/General Manager More 

Doha, Qatar
Top Contributor
53 reviews 53 reviews
42 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Whenever I am in Manila I can not chose other than this hotel. This is my 10th time here for the last 6 or 7 years don't remember. The staff of this hotel are amazing from the security guard outside the hotel, janitors, door keepers ( those lovely smile girls ). the beautiful ladies that welcoming the guests at the... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Hexa67 Thank you so much for sharing your excellent experience at Makati Shangri-La. This is an affirmation and encouragement for us to continue giving our best service to each and every guest. I will make sure that your kind words will reach my team, especially Ms Thata Santos; Ms Kiah; Ms Anna and Ms Yas. I look forward to... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my 3rd perfect stay at Shangri-La Makati and our experience every time we come back exceeds the last! If I remember right, my husband & I with our then two year old son first stayed here in 1993 & had a memorable experience. I came back by myself in 2005 when my husband booked me here as I... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear BBKJ 1014 Yours is one of the best reviews we ever received. Thank you so much for sharing your excellent experience at Makati Shangri-La. This is an affirmation and encouragement for us to continue giving our best service to each and every guest. I will make sure that your kind words will reach my team, especially Jennylyn Santillan; Mara... More 

Bowie, Maryland
Top Contributor
130 reviews 130 reviews
26 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Coming back to the Makati Shangri-La is always a welcome treat, since several of the staff recognize me by sight and name now. I can't imagine staying anywhere else in this chaotic city, a truly welcome oasis amid Manila's traffic and blistering heat. Oh, and did I mention that there was nice little box of chocolates waiting for me in... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Edison G, Thank you for your good comments and taking note of the personalized service that we always extend to our guests. I look forward to welcoming you again in your new home in the Philippines. Sincerely, Alain Borgers Area Manager / General Manager More 

London, United Kingdom
Top Contributor
135 reviews 135 reviews
66 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The good news starts with the location. The hotel is very well located in Makati if you have business in this area and this is important given how bad traffic can be in this city. The service is friendly and efficient as one would expect from a Shangri-La. There is a good Japanese restaurant. Prices are good value. On the... More 

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Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear PJW22 Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Sincerely, Alain Borgers Area Manager / General Manager More 

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

makati shangri-la was awesome hotel. my 2 night and 2 days stay there was excellent.good service,good food. you name it all shangri la is my favorite hotel so far. i will stay in makati shangri la again my next vacation to philippines.i recomended this luxury hotel to my friends.wifi excellent my room was awesome bathroom was clean.

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear NyTzA Thank you so much for sharing your excellent experience at Makati Shangri-La. This is an affirmation and encouragement for us and the team to continue giving our best service to each and every guest. I look forward to welcoming you again in your new home in the Philippines. Sincerely, Alain Borgers Area Manager / General Manager More 

Stavanger, Norway
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

The airport was very busy when we arrived in Manila. Therefore it was nice to find that Shangri-la had a lounge at the arrival hall, and we were picked up by a limo with wifi. The hotel is luxurious, with spacious rooms and good service. The breakfast was delicious and offered a good selection. The staff at the breakfast were... More 

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear 10H, Thank you for your good comments and taking note of the personalized service that we always extend to our guests. Good to know that you also appreciated the Chinese New Year festivities that we organized in the hotel. I look forward to welcoming you and your family on your visit to Makati Shangri-La, Manila. Sincerely, Alain Borgers Area... More 

Kiwi
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

A wonderful hotel with excellent staff where nothing is ever a problem for them. The facilities are awesome and the food in the restaurants are of high standard. Will desk talent stay again when in Manila.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Rausouth Thank you for your kind words. I look forward to welcoming you again on your next business trip. Sincerely, Alain Borgers Area Manager / General Manager More 

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