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InterContinental Manila

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1 Ayala Avenue | Ayala Center, Makati, Luzon 1226, Philippines
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1 room 1 guest
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InterContinental Manila
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867 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Uckfield, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is in the heart of Manila! Right out side is the big shopping malls. The room was very small tho and the double bed is really just bigger than a single due to this I had to get an extra room. The bathroom could do with an update and the price of the drinks is a lot more... More 

Was this review helpful? Yes
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at InterContinental Manila. We are pleased to learn that you liked our location and services. We have taken careful note of your comment towards our room and bathroom and will take it to the management for consideration. We always welcome opportunities... More 

Louisville, Kentucky
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located in Makati near a shopping mall. There are many food choices and the market across the street is open 24/7 if you are western time. There is good lighting and good security around the hotel. The cafe in the lobby has great food for breakfast with choices for breakfast and dinner depending on the time of... More 

Was this review helpful? Yes 1
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for being an InterContinental Ambassador and for taking the time to share your valuable feedback following your recent stay at InterContinental Manila. We are delighted to learn that you liked our location, security, room cleanliness, and dining offers. We hope to welcome you back should you travel to Manila again in the near future. Kind... More 

Level Contributor
142 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We attended RCI's Face to Face at Intercontinental Manila Grand Ballroom and we were satisfied with the service of the staff and the food served . The place is great for events and the facilities ( rest rooms , lounge) are strategically located. Great to be here!

Was this review helpful? Yes 2
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback on TripAdvisor. It is with delight to learn that you enjoyed your event in the InterContinental Ballroom. I am more than happy to share your review to the rest of the Meetings and Events Team. Kind regards, Christopher W Hotel Manager More 

Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The place is so conducive for learning, super neat and clean, the food is awesome. Staff are accommodating. Comfort room smells good and clean. Valet park is available and assigned staff are ready to help you. Lobby can accommodate more guest. I want to hold our Christmas party here.

Was this review helpful? Yes
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for taking the time to write us a review on TripAdvisor. We are pleased to learn that you had a wonderful event at InterContinental Manila. Should you have any inquiries on your upcoming Christmas party, please do not hesitate to contact our friendly Meetings and Events team via mnlha.events@ihg.com. We hope to have you back... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoyed staying in this hotel.used it as stop over for many times.although it's old building but it's very clean and modern inside.restaurant are very good and the facilities.if you love shopping it's the best place to stay as its walking distance to lots of shopping center and also to offices.

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Canberra, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Part of the international chain hotel, but the quality of the hotel is deteriorating. This hotel has kept it together through excellent quality of staff services. The staff was very responsive to requests and needs. From the pick up at the airport to delivery back there, I have nothing but praises for the staff; I had a wife issue in... More 

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Adelaide, Australia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was there for a business trip and the conference I was attending was being held at the hotel. I had a late night check in and nothing was a problem for them. The breakfast and lunch was amazing. Everything was clean and well maintained. The staff were happy to open the door and welcome me with a big smile.... More 

Was this review helpful? Yes
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback following your recent stat at InterContinental Manila. I am very delighted to share your wonderful review to the rest of our team. We are more than delighted to learn of your appreciation towards our products and services and we hope to have another opportunity to welcome you... More 

Level Contributor
60 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

✅ location is good ✅ hotel is dated ✅ rooms are also dated ✅ checkin is slow ✅ checkout is slower ✅ staff are nice ✅ rooms are basic ✅ room furniture is cheap ✅ wifi surprisingly is good ✅ hotel room rate is expensive for the hotel quality ✅ I would not stay here again

Was this review helpful? Yes
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for taking the time to share your candid feedback on TripAdvisor. We regret to learn that your stay in our hotel was not as pleasant as we would have hoped. Our goal is to provide a comfortable lodging experience for all our guests and we are sorry that we were not able to deliver that... More 

San Francisco, California
Level Contributor
134 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed numerous times in Makati, usually at Peninsula or Shangri-La and this time my stay at Intercontinental was terrible. The decor, the peeling paint on walls and bathrooms, the sheer size of the rooms, the old antiquated equipment including phones from the 60"s and the TV's that did not work. The wi-fi was non-existent and rarely operated at... More 

Was this review helpful? Yes
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for choosing to stay at InterContinental Manila and for taking the time to share your feedback on TripAdvisor. We deeply regret to learn that your stay at InterContinental Manila was not a satisfactory experience. Our team works diligently to ensure that we maintain the high quality of our products and your review will allow us... More 

San Diego, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is perfect...it's conveniently located right across the street from the Glorietta 5 mall. Once inside the mall, you can make your way into the Greenbelt complex. The taxi ride to the Manila airport took 30 minutes and that's with traffic. The hotel was nicely appointed and the service was great. Our room was clean and the quality was... More 

Was this review helpful? Yes
Christopher_Wichlan, Manager at InterContinental Manila, responded to this review

Dear valued guest, Thank you for choosing to stay at InterContinental Manila and for taking the time to share your feedback on TripAdvisor. We are pleased to learn that you were satisfied with you stay and that we were able to meet your expectations from the InterContinental brand. Please be assured that I have taken your valuable comment on our... More 

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