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All 67 Makati hotels

St Giles Hotel

3.0 of 5 Hotel   |   Makati Ave. corner Kalayaan Ave, Makati, Luzon, Philippines
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St Giles Hotel
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Ranked #24 of 67 Hotels in Makati
A recent review
4 of 5 stars reviewed 1 week ago
AngSiongHuat Kuala Lumpur, Malaysia
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259 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

When we made a reservation to the hotel there was no indication that we're going to get rooms on the smoking floor. When we arrived we were informed that they only have rooms on the smoking floor. We had to stay one night in stuffy smelly rooms after which they moved us to the nonsmoking floor only after we argued... More 

Was this review helpful? Yes
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, My apologies for the inconvenience. We do have both smoking and non smoking rooms. Usually guests advise us before check in of their preference when they make the booking. On the day of your stay, we are fully booked. I believe the associates informed you that the only available rooms are in the smoking floors. Guests can decline... More 

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

One thing that cause them a five star rating was that the kept me waiting well over 20mins as they were not able to verified my booking on the spot, but to be fair, I did an online booking from the airport probably 45min before. I specifically asked for a higher floor and was given lvl 30, which have a... More 

Was this review helpful? Yes
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Our apologies for the delay to find your booking. We appreciate your understanding since you also mentioned that you just booked upon arrival at the airport. We really appreciate guests who sympathize and see the big picture. Thank you for the compliments you have mentioned for our associates and our hotel facilities. By the way, there's an electric... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We were right at the Hotel Reception and we were made to wait for too long, just to connect to their wifi to book online to check-in that day. We find that unusual practice here in the Philippines as the country claim of being hospitable people.

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Thank you for this feedback. We have been looking for the incident that you mentioned during your stay last August 2014 and we found that the problem is trying to get the rate that you want from your previous booking through another online booking site. Please accept my apologies for the inconvenience. Thank you. Derrick Tan More 

Penang, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A big thank you to the General Manager Mr. Detrick Tan for making our stay at the St. Giles Hotel Makati a truly memorable stay. Excellent hospitality. Great staff with great service. Situated very strategically to restaurants and very near to most of the shopping areas. On our next visit to Manila we will most definitely stay at the St.... More 

Was this review helpful? Yes 2
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Synthia, It is our honour and pleasure to have you for a guest. Thank you for the wonderful compliments. The associates are very happy. We look forward to welcome you back again soon. Best regards, Derrick Tan More 

Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 16, 2014

1. Over priced for a room no bigger than an average bathroom in many hotels I have stayed in; 2. Internet (WiFi & Lan cable) unreliable (when it worked) - staff seemed they had heard it all before when I complained - didn't really make much effort to fix; 3. Pool & Gym always seemed to be being fixed; 4.... More 

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, My profound apologies for the inconvenience you have experienced during your stay. Please let me know when you plan to come back here in the city and we will make it up to you. My email address is gmmnl@StGiles-Hotels.com. Thank you. Regards, Derrick Tan More 

Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 1, 2014

Stayed for months under my company. Always been delighted with the warm greeting and smiles by the staff. Despite the room is slightly small but it is great enough for me. Cuisine on call that serves Malaysian food kills homesickness for me. Thanks for the hospitality. a short note to management. The green hair body green gel is rather scary.... More 

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Thank you for sharing your experience during your stay here at St Giles Makati - St Giles Classic Hotel. We are also delighted that you were satisfied with our associates' hospitality and the food. As for the gel found in your bathroom, my sincere apologies for this. We have already taken out those stocks. We hope to welcome... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 22, 2014

I would have to agree with most of the review that the excellent staffs made a huge difference to my stay there. The rooms and facilities are average with no standouts. However, the location is good, and you're never hungry, thirsty or bored. But the staff takes the cake. On my first visit there 2 years ago, I was ripped... More 

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Thank you for the this review especially the compliments you have given to our associates and our location. It is good to know that we have exceeded your expectations. We value our guests' trust and opinion. The team was elated when I shared your review with them. Please do let me know when you are back here at... More 

Hamilton, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 18, 2014

Location OK if single guy as near a lot of bars etc. Room was very small and I ordered a superior room, not clean and linen and towels needed to be put in rubbish and old and tacky. Buffet breakfast was cap, only catered for Asian clients, no western food. .I.e. bacon etc

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, I regret to know that you were not satisfied with the room, please try the Deluxe room on your next visit. We have already discarded old towels and replaced with new ones I hope that you will like it on your next visit. For breakfast, bacon is always available at the restaurant and you can have it cooked... More 

Philippines
Top Contributor
99 reviews 99 reviews
49 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 9, 2014

This Hotel stands tall in a busy commercial street. The street is so busy and crowded that all pavements are taken over by cars and vendors. Its difficult even to enter in to this Hotel as its entrance on both sides is almost closed by unauthorized parking. However, once you enter in side, you are well taken care by attentive... More 

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Thank you for this review about St Giles Makati. I am grateful that you didn't regret choosing our hotel. Yes there are many restaurants that are nearby that serves delicious Indian cuisine. Our associates are happy to know that you have been well pleased with the service. My apologies about the busy street though. However, should you decide... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2014

Nice staff , good location. Hotel rooms are little small compared to other similar hotels. Hotel location is very near to shopping malls, indian/arabic restaurants. Staffs in hotel specially staffs in reception are so nice and helpful to the guests.

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Thank you for your review during your stay here at St Giles Makati - St Giles Classic Hotel. I am grateful that you have commended our staff and location. As for the rooms, you may opt to book a Deluxe room for your next stay. We look forward to assist you again sometime soon. Please feel free to... More 

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Additional Information about St Giles Hotel

Address: Makati Ave. corner Kalayaan Ave, Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — St Giles Hotel 3*
Number of rooms: 512
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Also Known As:
St Giles Hotel Makati, Metro Manila

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