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All 69 Makati hotels

St Giles Hotel

3.0 of 5 Hotel   |   Makati Ave. corner Kalayaan Ave, Makati, Luzon, Philippines
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St Giles Hotel
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Ranked #26 of 69 Hotels in Makati
A recent review
3 of 5 stars reviewed 3 days ago
Vishna London, England, United Kingdom
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265 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, England, United Kingdom
Top Contributor
68 reviews 68 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

St Giles is a global hotel chain. The hotel in Manila is a typical modern, well maintained, clean hotel. The hotel is a high rise building, minutes’ walk from the red light district. The hotel is off a very busy main road, in the centre of a sociable part of Manila. The hotel lacks any special ambience and feels like... More 

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Sydney, Australia
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Accidently discovered this hotel as ever reliable Cebu Pacifc cancelled out flights to Busuanga. Surprisingly, the hotel is good, great location and the staff are very friendly and accomodating. I would recommend it. We tried to check the pool facility but there was a christmas party going on the pool area that is meant for the hotel guests ?! Conveniently... More 

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Melbourne, Victoria, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was recommended to me by others. I think the location was good, staff were very helpful and the room was good quality. However a couple other hotels have opened up and I would do my research. The quality was good for the price we paid, but the pool was pretty poor due to current renovations. (I can't complain... More 

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Stavanger, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It takes forever to get into my room so many floor to go through this is a pretty high hotel in makati. The room i got is ok though it takes time for me to fell asleep as i can hear the noise outside from people partying outside even if im on the higher floor of the hotel. The staff... More 

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Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 9, 2014

When we made a reservation to the hotel there was no indication that we're going to get rooms on the smoking floor. When we arrived we were informed that they only have rooms on the smoking floor. We had to stay one night in stuffy smelly rooms after which they moved us to the nonsmoking floor only after we argued... More 

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DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, My apologies for the inconvenience. We do have both smoking and non smoking rooms. Usually guests advise us before check in of their preference when they make the booking. On the day of your stay, we are fully booked. I believe the associates informed you that the only available rooms are in the smoking floors. Guests can decline... More 

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 9, 2014

One thing that cause them a five star rating was that the kept me waiting well over 20mins as they were not able to verified my booking on the spot, but to be fair, I did an online booking from the airport probably 45min before. I specifically asked for a higher floor and was given lvl 30, which have a... More 

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DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Our apologies for the delay to find your booking. We appreciate your understanding since you also mentioned that you just booked upon arrival at the airport. We really appreciate guests who sympathize and see the big picture. Thank you for the compliments you have mentioned for our associates and our hotel facilities. By the way, there's an electric... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2014

We were right at the Hotel Reception and we were made to wait for too long, just to connect to their wifi to book online to check-in that day. We find that unusual practice here in the Philippines as the country claim of being hospitable people.

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Thank you for this feedback. We have been looking for the incident that you mentioned during your stay last August 2014 and we found that the problem is trying to get the rate that you want from your previous booking through another online booking site. Please accept my apologies for the inconvenience. Thank you. Derrick Tan More 

Penang, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2014

A big thank you to the General Manager Mr. Detrick Tan for making our stay at the St. Giles Hotel Makati a truly memorable stay. Excellent hospitality. Great staff with great service. Situated very strategically to restaurants and very near to most of the shopping areas. On our next visit to Manila we will most definitely stay at the St.... More 

Was this review helpful? Yes 2
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Synthia, It is our honour and pleasure to have you for a guest. Thank you for the wonderful compliments. The associates are very happy. We look forward to welcome you back again soon. Best regards, Derrick Tan More 

Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 16, 2014

1. Over priced for a room no bigger than an average bathroom in many hotels I have stayed in; 2. Internet (WiFi & Lan cable) unreliable (when it worked) - staff seemed they had heard it all before when I complained - didn't really make much effort to fix; 3. Pool & Gym always seemed to be being fixed; 4.... More 

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, My profound apologies for the inconvenience you have experienced during your stay. Please let me know when you plan to come back here in the city and we will make it up to you. My email address is gmmnl@StGiles-Hotels.com. Thank you. Regards, Derrick Tan More 

Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 1, 2014

Stayed for months under my company. Always been delighted with the warm greeting and smiles by the staff. Despite the room is slightly small but it is great enough for me. Cuisine on call that serves Malaysian food kills homesickness for me. Thanks for the hospitality. a short note to management. The green hair body green gel is rather scary.... More 

Was this review helpful? Yes 1
DerrickTan, General Manager at St Giles Hotel, responded to this review

Dear Guest, Thank you for sharing your experience during your stay here at St Giles Makati - St Giles Classic Hotel. We are also delighted that you were satisfied with our associates' hospitality and the food. As for the gel found in your bathroom, my sincere apologies for this. We have already taken out those stocks. We hope to welcome... More 

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Additional Information about St Giles Hotel

Address: Makati Ave. corner Kalayaan Ave, Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — St Giles Hotel 3*
Number of rooms: 512
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Also Known As:
St Giles Hotel Makati, Metro Manila

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