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All 64 Makati hotels

Fersal Hotel - Neptune, Makati

3.0 of 5 Hotel   |   107 Neptune St, Bel-Air II, Makati, Luzon, Philippines
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Fersal Hotel - Neptune, Makati
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62%
Ranked #45 of 64 hotels in Makati
A recent review
4 of 5 stars reviewed 2 weeks ago
kadampa Baguio, Philippines
  • Overview
  • Reviews (24)
  • Photos (11)
  • Amenities
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  • Room tips (4)
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24 people have reviewed this hotel

Traveler rating
    0
    13
    4
    3
    4
See reviews for
3
8
5
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Baguio, Philippines
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I live in Baguio but work & pleasure brings me to Manila fairly often. Have been staying at Fersal on a regular basis since app. 2009. Front staff and cleaning ladies are great though the guys at the door could smile a bit more. lol. Rooms are clean bathrooms are roomy. stron air con and wi fi above average. Good... More

Was this review helpful? Yes
Berna C, General Manager at Fersal Hotel - Neptune, Makati, responded to this review

Thank you for the comments and patronage, we are always grateful to serve our guests especially our loyal ones such as yourself. We will work on our doormen though we apologize for that. In the meantime we hope to see you again at Neptune and other branches, our newest fersal hotel is now open along Makati Ave. More

2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 3, 2014

Stayed at hotel for about 14 nights left a locked suitcase in storage on return sum of money and three cards we had hidden carefully in a sock had been stolen no sign of lock bring tampered with do offender had plenty of time Management said they would investigate and advise outcome but we never heard a thing which is... More

Was this review helpful? Yes 3
Berna C, General Manager at Fersal Hotel - Neptune, Makati, responded to this review

Dear Sir, management received the report on the sum of money and cards from our branch and investigated the matter immediately. As explained by our Hotel OIC and witnessed by your good selves there were no signs of damage to the lock nor any part of the luggage which you left with us after a one week stay at Fersal.... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 26, 2014

We stayed here last 2012 and 2014 since find it very clean and comfortable. I highly recommend this place if you are looking for a very reasonable price to stay here in Makati. The hotel near on Makati Avenue where bars and night life happens. 1 ride to Ayala Avenue, Landmark, Greenbelt, Glorietta etc.

Was this review helpful? Yes 1
Berna C, General Manager at Fersal Hotel - Neptune, Makati, responded to this review

Thank you for the comments and patronage, we are always grateful to serve our guests especially our loyal ones such as yourself. We will work on our doormen though we apologize for that. In the meantime we hope to see you again at Neptune and other branches, our newest fersal hotel is now open along Makati Ave. More

Cagayan de Oro, Cagayan de Oro, Philippines
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 19, 2014

Stayed in Fersal twice last year, once in April and then in August, so this is a bit overdue but I'd like to say how happy I am that I found this place. While it's not really at the heart of the Central Business District, its location was not too bad at all - walking distance to Makati Avenue, which... More

Was this review helpful? Yes 3
Berna C, General Manager at Fersal Hotel - Neptune, Makati, responded to this review

Thank you for the great review mam. We hope to have you back soon. More

Manila, Philippines
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2014

My boyfriend and I treated ourselves to a cozy weekend hotel staycation to break free from the stress brought about by work and the fast-paced lifestyle. We had our mind set to stay at a different hotel, but we were not able to book early enough so we had to look around for one with room vacancies. The lady at... More

Was this review helpful? Yes 2
Manila
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 13, 2013

The location was very good for me and the room was clean and comfortable. The night life surrounding the hotel was a little seedy but it did not feel dangerous at all. Good choice for the price, decent

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
Mindanao, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 6, 2013

Terrible hotel staff. The hotel requires all guests to prepay for their entire stay. Be forewarned that if you want to check out early they WILL NOT refund your unused days. I was a guest at this hotel for over 2 weeks and wanted to check out 3 days early. They would not refund me... What else can I say?... More

Was this review helpful? Yes 4
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 1, 2013

I arrived in the evening of my first night in town, and the first of two nights at Fersal. The staff was good enough checking in, but didn't really seem to go out of their way to be friendly or accommodating. After about twenty minutes in the room, though, we started to realize that the air conditioner wasn't working. We... More

Was this review helpful? Yes 2
Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 24, 2013

We had a planning seminar in the office which needed us to report for work early in the morning. Living quite far from Makati, my 2 colleagues and I stayed at Fersal. The person at the front desk, Joyce, was very accommodating from the time that we called for reservations till the time we checked in. The room was small... More

Was this review helpful? Yes 2
Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 10, 2012

We booked a 3 night stay there last week and we had the worth experience there. We booked the deluxe room and the minute we arrive we got a smelly room with no window. when I took a shower I found out there was a total blockage in the shower and that the sink in the bathroom is filthy with... More

Was this review helpful? Yes 8
Gabrielle T, Public Relations Manager at Fersal Hotel - Neptune, Makati, responded to this review

Dear Lital D, The Fersal Hotel Group would like to thank you for your review. We are grateful for your feedback and regret that you were inconvenienced during your stay at our Neptune branch. We have investigated the matter and discovered that the water heater on your floor malfunctioned during the time of your stay. This is already being rectified.... More

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Additional Information about Fersal Hotel - Neptune, Makati

Address: 107 Neptune St, Bel-Air II, Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fersal Hotel - Neptune, Makati 3*
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Also Known As:
Fersal Hotel - Neptune, Makati Metro Manila

11 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
FERSAL HOTEL - NEPTUNE, MAKATI is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff, ensuring that you'll be in very competent hands during your stay. With a strategic location right in the heart of the business and commercial capital of the Philippines, our discount hotel in Makati City is the ideal jump-off point for your business or leisure trip. It is a stone's throw away from a manifold of premier shopping, dining, and entertainment establishments. With our combined features of inviting lodgings, impeccable service, and proximity to almost everything, FERSAL Hotel - Neptune, Makati is the easy choice for business or leisure travelers on a budget. ... more   less 
Number of rooms
47

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