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Fersal Hotel - Bel-Air

107 Neptune St, Bel-Air II, Makati, Luzon, Philippines (Formerly Fersal Hotel - Neptune, Makati)
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1 room 1 guest
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Fersal Hotel - Bel-Air
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28 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Newcastle upon Tyne, United Kingdom
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed December 17, 2014

Booked for 2 nights online, unfortunately full payment was taken upfront so couldn't leave after one. Poor experience started on check in when the receptionist was rude and unhelpful with my online reservation problems. Continued when I was told I couldn't have an iron and that someone would come to fix the safe in my room, they didn't, good thing... More 

Was this review helpful? Yes 1
Manila, Philippines
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed December 3, 2014

stayed here for a few nights with the family for an event that we needed to attend near makati in order to save us time from traffic since it was an early engagement. the room is fairly sized it was clean and comfortable.they had nice amenities within the room such as flat screen tv, toiletries, a mini-fridge. the hotel is... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 1, 2014

The location is great, simply a walk into makati ave and a-venue. The room has some signs of wear and tear though but as expected of a fersal, no issues with a good night's rest. Parking can be tight in this branch but it has a basement just in case. Looking forward to trying out the new makati ave branch.

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Baguio, Philippines
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 4, 2014

I live in Baguio but work & pleasure brings me to Manila fairly often. Have been staying at Fersal on a regular basis since app. 2009. Front staff and cleaning ladies are great though the guys at the door could smile a bit more. lol. Rooms are clean bathrooms are roomy. stron air con and wi fi above average. Good... More 

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Berna C, General Manager at Fersal Hotel - Bel-Air, responded to this review

Thank you for the comments and patronage, we are always grateful to serve our guests especially our loyal ones such as yourself. We will work on our doormen though we apologize for that. In the meantime we hope to see you again at Neptune and other branches, our newest fersal hotel is now open along Makati Ave. More 

New Zealand
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 3, 2014

Stayed at hotel for about 14 nights left a locked suitcase in storage on return sum of money and three cards we had hidden carefully in a sock had been stolen no sign of lock bring tampered with do offender had plenty of time Management said they would investigate and advise outcome but we never heard a thing which is... More 

Was this review helpful? Yes 5
Berna C, General Manager at Fersal Hotel - Bel-Air, responded to this review

Dear Sir, management received the report on the sum of money and cards from our branch and investigated the matter immediately. As explained by our Hotel OIC and witnessed by your good selves there were no signs of damage to the lock nor any part of the luggage which you left with us after a one week stay at Fersal.... More 

Travelers are raving about these Makati hotels

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 26, 2014

We stayed here last 2012 and 2014 since find it very clean and comfortable. I highly recommend this place if you are looking for a very reasonable price to stay here in Makati. The hotel near on Makati Avenue where bars and night life happens. 1 ride to Ayala Avenue, Landmark, Greenbelt, Glorietta etc.

Was this review helpful? Yes 1
Berna C, General Manager at Fersal Hotel - Bel-Air, responded to this review

Thank you for the comments and patronage, we are always grateful to serve our guests especially our loyal ones such as yourself. We will work on our doormen though we apologize for that. In the meantime we hope to see you again at Neptune and other branches, our newest fersal hotel is now open along Makati Ave. More 

Cagayan de Oro, Cagayan de Oro, Philippines
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 19, 2014

Stayed in Fersal twice last year, once in April and then in August, so this is a bit overdue but I'd like to say how happy I am that I found this place. While it's not really at the heart of the Central Business District, its location was not too bad at all - walking distance to Makati Avenue, which... More 

Was this review helpful? Yes 3
Berna C, General Manager at Fersal Hotel - Bel-Air, responded to this review

Thank you for the great review mam. We hope to have you back soon. More 

Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 16, 2014

My boyfriend and I treated ourselves to a cozy weekend hotel staycation to break free from the stress brought about by work and the fast-paced lifestyle. We had our mind set to stay at a different hotel, but we were not able to book early enough so we had to look around for one with room vacancies. The lady at... More 

Was this review helpful? Yes 2
Manila
2 reviews
3 of 5 stars Reviewed October 13, 2013

The location was very good for me and the room was clean and comfortable. The night life surrounding the hotel was a little seedy but it did not feel dangerous at all. Good choice for the price, decent

Review collected in partnership with Easytobook.com

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Mindanao, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed October 6, 2013

Terrible hotel staff. The hotel requires all guests to prepay for their entire stay. Be forewarned that if you want to check out early they WILL NOT refund your unused days. I was a guest at this hotel for over 2 weeks and wanted to check out 3 days early. They would not refund me... What else can I say?... More 

Was this review helpful? Yes 7
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