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Fersal Hotel - Bel-Air

107 Neptune St, Bel-Air II, Makati, Luzon, Philippines (Formerly Fersal Hotel - Neptune, Makati)
Hotel amenities
1 room 1 adult
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Fersal Hotel - Bel-Air
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37 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I know this is a strong statement in regards to me stating its the worst hotel in the world but honestly speaking it is. The customer service is so so so so bad that I was really ashamed and disgusted in myself that I chose this hotel. The front desk must be the worst I have encountered and I tried... More 

Helpful?
Thank Magictravell
Level Contributor
108 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

For the price this hotel is not worth it, the rooms are old and not functional , the air conditioner is very noisy, the staff are not very friendly and there are mosquitos in the room. I stayed in a hotel with less value just around the corner and it was much better than the Fersal hotel. I was very... More 

Helpful?
Thank Aust38

Travelers are raving about these Makati hotels

Makati, Philippines
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

There are lost of Fersal hotel in Makati and more ore less they are all the same. Rooms are nice and comfortable. Unfortunately to reach them you have to walk trough really small corridor that hardly gives room for you luggage. But that's not it.. You better chose to eat outside than in because the dining is not clean, average... More 

Helpful?
Thank Stefano P
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

room is big...wc not working 100%..wifi 69% first day no bread for breakfast...second day no chef...in time...breakfast made by waitress.. no value for the price paid.asked to keep luggage they don't know if they have space...asked why so different from others hotel, answer was:diffe rent management

Helpful?
1 Thank giurlanda
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel - Bel-Air, responded to this review

Dear Giurlanda, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Bel-Air. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will be taken up by our management in... More 

Bridgeport, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 1, 2015

my first time visiting the fersal.I found to be very comfortable and out the way of noisy area.I suggest if you stay is short consider staying here.Its not bad the for the price,the staff was really helfpull and curtious.

Helpful?
1 Thank Miguel A
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel - Bel-Air, responded to this review

Dear Miguel A, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Bel-Air. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We apologize for the inconvenience and still hoping you will give us... More 

United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 16, 2015

We stayed at Fersal Hotel in early November for 3 nights. My friend and I were attending a wedding in Manila and were seeking accommodation in Makati to be close to the rest of our friends. The location was great for us and it's within stone's throw of Century Mall (right across the road) which has a lot of options... More 

Helpful?
2 Thank Ricky W
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel - Bel-Air, responded to this review

Dear Ricky W, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Puerto Bel-Air. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. As for the inconvenience as to preferred rooms, we will check... More 

Luzon, Philippines
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 10, 2015 via mobile

Cheap stay in Makati and better than other cheap hotels. What I like is the location as it is in the middle of A-Venue and the new mall, the Century Mall. Staff are accomodating. If you're hungry you can deliver it at the hotel and they can also show you delivery menus and number of other restaurants near the area.... More 

Helpful?
2 Thank Wanderlust1022
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel - Bel-Air, responded to this review

Dear Wanderlust1022, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Bel-Air. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We are glad you enjoy the area and our proximity with other establishments.... More 

Iloilo City, Philippines
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 30, 2015

Small budget hotel that's very convenient within banks and restaurants. The plus is its just across the new Century Mall, a high end mall where there is not a lot of people. It's complete with good restaurants, Rustans supermarket, Watson, and True Value. Bread Talk and Starbucks are also present.

Helpful?
1 Thank jesstrips2015
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel - Bel-Air, responded to this review

Dear Jesstrips2015, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Bel-Air. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We are looking forward on your next stay. For further inquiries and reservations,... More 

Rochester, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 14, 2015

This is a lower priced hotel that is near the Makati nightlife. The rooms were clean and the staff was very friendly. This hotel is a little dated but if I wanted five star accommodations I would have went to a different hotel. I really do not have anything bad to say about my stay at the Fersal Hotel. The... More 

Helpful?
1 Thank Vance H
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel - Bel-Air, responded to this review

Dear Vance H, Greetings from Fersal Hotel Group! We are delighted that you had a nice stay in our hotel. We are doing a little renovation in our lobby and restaurant, so hoping that you would already see that on your next stay with us. God bless. Thanks. More 

Newcastle upon Tyne, United Kingdom
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed December 17, 2014

Booked for 2 nights online, unfortunately full payment was taken upfront so couldn't leave after one. Poor experience started on check in when the receptionist was rude and unhelpful with my online reservation problems. Continued when I was told I couldn't have an iron and that someone would come to fix the safe in my room, they didn't, good thing... More 

Helpful?
5 Thank Travellightnquick
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