We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Franchise One Hotel

7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
Hotel amenities
Franchise One Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #43 of 72 Hotels in Makati
A recent review
5 of 5 stars Reviewed March 17, 2012
Ginger I New Westminster, Canada
Add Photo Write a Review

39 Reviews from our TripAdvisor Community

Traveler rating
    8
    19
    7
    0
    5
See reviews for
5
9
15
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (39)
  • Mar-May only
    (11)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (16)
All months
There are newer reviews for Franchise One Hotel
See the most recent reviews
New Westminster, Canada
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 17, 2012

I stayed here twice, each time for one night. I chose this hotel because the reviews said it was quiet, clean and close to the airport. I found all this true. The attached cafe served very good food, the best that I experienced in my week in the Philippines. although a hot breakfast wasn't available for me at 5 am,... More 

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

First of all, thank you very much for your glowing review. A few items you mentioned are noteworthy— Yes, we do make a quiet sleep for guests a priority. Sleep quality is after all, the most important thing in a hotel room. Thank you for noticing the numerous facility provisions for this. Yes, our coffee shop does not begin serving... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 1, 2012

We arrived into Manila just after midnight. We wanted something close to the airport as we were flying out to Cebu that morning so we chose one of the cheapest airport hotels on Expedia. I even put our arrival details in the booking. Before leaving Australia, I emailed the hotel to reconfirm our booking and confirmed we needed a late... More 

Was this review helpful? Yes 4
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Greetings, In this instance I will must apologize for misplacing this reservation with Expedia. It was indeed through the negligence of our staff in encoding this particular reservation properly and while the person responsible for the mistake was already dismissed last month for numerous and various other grievances, it is still nevertheless still our ultimate culpability in the matter. I... More 

Travelers are raving about these Makati hotels

4 of 5 stars
Show Prices
4 of 5 stars
Show Prices
4 of 5 stars
Show Prices
Calgary, Canada
Top Contributor
126 reviews 126 reviews
66 hotel reviews
110 helpful votes 110 helpful votes
1 of 5 stars Reviewed February 18, 2012

If you leave a light on in the bathroom, the cockroaches will stay in hiding. Now these aren't the thumb-sized variety, but they do share the same family tree and there are lots of them. And if you're unfortunate enough to end up here (we chose it because of its proximity to the airport) do yourself a favour and eat... More 

Was this review helpful? Yes 1
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Well thats a first time complaint about that and we will definitely look into it. By the way, we are installing glass sliding doors on ALL existing room doors in order to block out noise coming from inconsiderate guests talking loudly in halls on the way to their rooms. The disturbance was complained about in another review and am letting... More 

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 9, 2012

The hotel is situated at very close to shopping malls. Food is everywhere which is nearby hotel. The only downfall of this hostel is that the room and bed is quite small. I felt a bit uncomfy during my sleep and the toilet might not be suitable to a big built. The restaurant serves good food, very nice and friendly... More 

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Reviewer- Thanks for recommending others to check in at our inn! May I ask What room did you stay in that you said was not too quiet? All our rooms have double glazed glass panes to block out city noise from outside. So did you still hear outside noise? Or was noise coming from hallways from people using the... More 

Bratislava
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 26, 2011

This hotel had everything what I do require from a good budget hotel. It was well mainained, newly built/refurbished with very efficient staff. We felt really safe there, rooms were really tidy, having comfortable beds, small LCD TV with DVD player (which is not an usual standard for this type of accomodation). I have really appreciated especially the tidiness of... More 

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thanks for the very objective review. I did some checking with our staff about your credit cards not being able to be read and we cannot seem to recall any incident like this. It only happens when the card is over limit and this was not the case in your review. Anyway, as far as taxis not knowing our address,... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 14, 2011

We stayed at the hotel for one night on 10 Dec 2011. It was a very last minute decision to leave San Pablo city a day earlier to see Makati city before we catch our plane next afternoon. We did not make prior reservation.The hotel was full booked when we reached there. The receptionist on duty was very helpful. She... More 

Was this review helpful? Yes 1
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Reviewer- This is the type of review that we love to have—you have given us a new suggestion which we most definitely will act upon. you suggested that we provide a map of the immediate vicinity of our locale which shows where money changers are, where banks are located, restaurants, malls and other possible places that may be of... More 

Quezon City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2011

When we reached the place, we were warmly greeted by the staff and we felt very much welcome because of the very personalized touch that they made for us through the little but well thought-out details like personalizing our place mats and greeting our celebrators through the LCD display. Franchise One is a very welcoming, simply elegant and comfortable place.... More 

Was this review helpful? Yes 1
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Wow what lavish praise! I can't thank you enough. What is there to say when this much praise is heaped high ? Except thank you thank you thank you from the bottom of our collective hearts. We do aim to please and it feels wonderful when it is given back. Thank you! More 

Makati, Philippines
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed November 26, 2011

I find that your insistence on the customer's review as being untrue is definitely not the way to answer a complaint. though you thanked the reviewer for the positive comments, you also indirectly called him a liar. if all management responses were this way, what are the reviewers left to say? trip advisor thrives on the freedom given to the... More 

Was this review helpful? Yes 4
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Since Trip Advisor indeed an open forum, it is only befitting that all opinions be two sided. As with any personal experience, one’s own impressions are never 100% factual what with the richness of human experience and the infinite number of ways people may see the so-called facts. Each opinion is valid and the public is served by airing both... More 

Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed November 22, 2011

Because of delayed flights, we only got to Franchise One hotel quite late. And could only spend a few hours there before we headed to the airport back again. The location is a bit hard to find and there were a few calls between our taxi driver and the reception before we finally got there. The area the hotel is... More 

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Your response is very objective and in every single way-- even your opinion that the owner may be paranoid! That's a first and thank you for your candid observation on this. Perhaps you too are right about this! Given the unfairness of reviews in the past, can we be blamed? So long as one does not expect 5-star amenities when... More 

USA
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 16, 2011

I have stayed here for two different trips in 2011 and here is my review of the hotel, the good and the bad........I will most likely stay here again as the good outweighs the bad. The good----Great price, great overall service, clean rooms, close to shopping center and many food establishments, safe location, you get a big discount if you... More 

Was this review helpful? Yes 1
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

First of all thank you for saying the you would stay with us again because the good outweighs the bad regarding our hotel. Thanks for your review. Let me address the Bad items you mentioned per item since the good should be and can be expected of us on a consistent basis. 1) You said that our Food orders are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Dining (6)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (7)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay