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All 62 Makati hotels

Franchise One Hotel

2.5 of 5 Hotel   |   7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
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Franchise One Hotel
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Ranked #39 of 62 hotels in Makati
A recent review
3 of 5 stars Reviewed August 8, 2013
Queendolly2013 The Hague, Zuid-Holland, Netherlands
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37 people have reviewed this hotel

Traveler rating
    8
    18
    5
    1
    5
See reviews for
3
9
14
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 18, 2014

Staff will just go into the room with out permission even if guest advised not to do housekeeping. Lost total of 10,000 pesos inside the room. (Php3k & Sgd200) Disappointed with the hotel sop. No action when customer complained about missing things

Was this review helpful? Yes 1
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

These three girls are professional scammers. They took two rooms, side by side, proceeded to have bogus wedding preparations in the rooms, with friends coming and going-- anyone could have taken the money as they claim. When asked why they did not use the in room safe they said they did not know how to and couldn’t be bothered trying.... More

The Hague, Zuid-Holland, Netherlands
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 8, 2013

My 4 year old son and I are staying in this hotel for the 2nd night now. We will be checking out tomorrow. Date today is August 8, 2013. The good stuff: 1) Very professional, sincerely helpful and courteous customer service personnel from reception to kitchen. 2) Very nice hot and cold shower. Takes just a few seconds for water... More

Was this review helpful? Yes 1
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Apologies for the late reply. Thank you for all your feedback and hope you will stay with us again. More

Bangkok, Thailand
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed March 12, 2013

I stayed in a Queen Bed room last week for 2 nights. Overall my stay was ok. However, even as their rates may seem good, the place may still seem over-priced to many travelers, as frankly though, most hotels in Manila are. The pros: * Well, no question, the shower. Plenty of hot water, excellent water pressure! Btw, this is... More

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thank you for the time you took to write about your experience with us. We learned a few things fro your comments and on some we need only give you the courtesy of a full explanation of the whys and wherefores of our policies. The pros: * Bed mattress was ok. Strange thing though, the cleaning staff do not make... More

Ocean Shores, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 29, 2013

this place is plush! rooms are big and sound proof, tv and dvd player,shower is incredible, super clean and at a reasonable cost and a great location and every floor has it's own filtered water station...hands down, would definitely stay here again!

Was this review helpful? Yes 4
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thank you very much indeed for,your gracious praise! You're the first one who finds our rooms 'spacious' but of course you're very welcome and entitled to own your personal opinion. Lest others expect too much after reading your enthusiastic comments-- each room is 19 square meters total which includes the ensuite toilet and shower. There is a 32 inch flat... More

Hawker, Australia
Top Contributor
104 reviews 104 reviews
44 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 7, 2013 via mobile

Firstly, every taxi driver we had found it extremely difficult to find our hotel. not sure of this is part of their game of whether it really is located somewhere obscure. The hotel was what you would expect for the price. Wifi is only available downstairs in the lobby. When we arrived there was an advertisement for half price accommodation... More

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thanks for your good review. These days many taxi cab drivers do not know any specific locations until,they've Actually been there themselves. To,date there are over 400 thousand taxis plying our metropolis with turn over rates of new hires triple that number -- so new drivers really don't know left from right. Major landmarks is all they know and our... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2012

Before my flight last 13 Nov 2012, I was cramming to find a hotel in Makati. As I lived there for years, I practically know which location is convenient and safe for travellers. I saw this Franchise One and got interested because the owner of St. Illian’s Inn at the same place is basically the owner of this Franchise One.... More

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Sir, Thank you indeed for your glowing praise! It's noteworthyto receive this account from you because you yourself said you're from Makati previously and know the area very well. That you give praises about our inn and mention in detail why you give the good comments is the best proof that we are on target in our product/service. You... More

Ortigas Center, Pasig
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 4, 2012

I just stayed at Franchise One in Makati and and found it to be a very comfortable, value hotel. The staff were friendly, the facilities clean and orderly and the location is excellent... just a short walk away from the Makati Central Business District. The hotel has a small restaurant in the lobby that serves value meals. I had some... More

Was this review helpful? Yes 4
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Sir, Thank you very much for your praises and comments about your experience at our inn! Yes it is very true that it is not enough for a hotel to put up a comfortable room and take payment for it. Guests "experience" the entire "feel" of a hotel and you have indeed captured and reported the very essence of... More

Tallinn, Estonia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 23, 2012

I liked this hotel because had a decent sized room with internet (via cable) for a decent price. We went there for 2 nights but ended up staying 4 nights. We had our own freezer(not a minibar, but a proper empty freezer you can use to keep your own drinks and foods). It was pretty much perfect for the money.... More

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Sir— Thank you for appreciating our efforts to assure a quiet sleep for you! Yes everything you mentioned is indeed true—we installed the added sliding glass door over the already stiff steel door of each room to make sure guests in hallways conversing and otherwise making a noise going to their rooms at night is minimized. Thank you for... More

New Westminster, Canada
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 17, 2012

I stayed here twice, each time for one night. I chose this hotel because the reviews said it was quiet, clean and close to the airport. I found all this true. The attached cafe served very good food, the best that I experienced in my week in the Philippines. although a hot breakfast wasn't available for me at 5 am,... More

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

First of all, thank you very much for your glowing review. A few items you mentioned are noteworthy— Yes, we do make a quiet sleep for guests a priority. Sleep quality is after all, the most important thing in a hotel room. Thank you for noticing the numerous facility provisions for this. Yes, our coffee shop does not begin serving... More

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Additional Information about Franchise One Hotel

Also Known As:
Franchise 1 Hotel
Franchise One Hotel Makati, Metro Manila
Address: 7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #39 of 62 hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Franchise One Hotel 2.5*
Official Description (provided by the hotel):
Enjoy reasonably priced accommodations for budget conscious travelers who don't want to bust their wallets for a decent hot shower, a clean comfy bed in a sound proofed air conditioned room without windows to completely shut out city noise! Free Internet in the lobby coffee shop but wired Internet in rooms with small charge.You will get what you,pay for and as long as your expectations match the price paid, you'll be satisfied with the accommodations. Thousands have stayed with us and if we get 10 complaints out of a thousand, this can't be too bad, can it? Give us a try and if you find the reviews incorrect, please let us know!!Cheers! ... more   less 
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