We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Franchise One Hotel

7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Franchise One Hotel
View Map
Add Photo Write a Review

39 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    8
    19
    7
    0
    5
See reviews for
5
9
15
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (39)
  • Mar-May only
    (11)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (16)
All months
Makati, Philippines
Level Contributor
122 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed August 5, 2014

Booked several times here, should we have family who will be visiting us here in Makati for just few days. If you are booking a room for more than 2 pax, then you can find their price is the most affordable compared to the hotels around the area, as the rest only allow maximum of 2 pax in the room... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 18, 2014

Staff will just go into the room with out permission even if guest advised not to do housekeeping. Lost total of 10,000 pesos inside the room. (Php3k & Sgd200) Disappointed with the hotel sop. No action when customer complained about missing things

Was this review helpful? Yes 10
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

These three girls are professional scammers. They took two rooms, side by side, proceeded to have bogus wedding preparations in the rooms, with friends coming and going-- anyone could have taken the money as they claim. When asked why they did not use the in room safe they said they did not know how to and couldn’t be bothered trying.... More 

Travelers are raving about these Makati hotels

The Hague, Zuid-Holland, Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 8, 2013

My 4 year old son and I are staying in this hotel for the 2nd night now. We will be checking out tomorrow. Date today is August 8, 2013. The good stuff: 1) Very professional, sincerely helpful and courteous customer service personnel from reception to kitchen. 2) Very nice hot and cold shower. Takes just a few seconds for water... More 

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Apologies for the late reply. Thank you for all your feedback and hope you will stay with us again. More 

Shanghai, China
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed March 12, 2013

I stayed in a Queen Bed room last week for 2 nights. Overall my stay was ok. However, even as their rates may seem good, the place may still seem over-priced to many travelers, as frankly though, most hotels in Manila are. The pros: * Well, no question, the shower. Plenty of hot water, excellent water pressure! Btw, this is... More 

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thank you for the time you took to write about your experience with us. We learned a few things fro your comments and on some we need only give you the courtesy of a full explanation of the whys and wherefores of our policies. The pros: * Bed mattress was ok. Strange thing though, the cleaning staff do not make... More 

Ocean Shores, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 29, 2013

this place is plush! rooms are big and sound proof, tv and dvd player,shower is incredible, super clean and at a reasonable cost and a great location and every floor has it's own filtered water station...hands down, would definitely stay here again!

Was this review helpful? Yes 4
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thank you very much indeed for,your gracious praise! You're the first one who finds our rooms 'spacious' but of course you're very welcome and entitled to own your personal opinion. Lest others expect too much after reading your enthusiastic comments-- each room is 19 square meters total which includes the ensuite toilet and shower. There is a 32 inch flat... More 

Penang, Malaysia
Level Contributor
167 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed January 7, 2013 via mobile

Firstly, every taxi driver we had found it extremely difficult to find our hotel. not sure of this is part of their game of whether it really is located somewhere obscure. The hotel was what you would expect for the price. Wifi is only available downstairs in the lobby. When we arrived there was an advertisement for half price accommodation... More 

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thanks for your good review. These days many taxi cab drivers do not know any specific locations until,they've Actually been there themselves. To,date there are over 400 thousand taxis plying our metropolis with turn over rates of new hires triple that number -- so new drivers really don't know left from right. Major landmarks is all they know and our... More 

Singapore, Singapore
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 2, 2012

Before my flight last 13 Nov 2012, I was cramming to find a hotel in Makati. As I lived there for years, I practically know which location is convenient and safe for travellers. I saw this Franchise One and got interested because the owner of St. Illian’s Inn at the same place is basically the owner of this Franchise One.... More 

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Sir, Thank you indeed for your glowing praise! It's noteworthyto receive this account from you because you yourself said you're from Makati previously and know the area very well. That you give praises about our inn and mention in detail why you give the good comments is the best proof that we are on target in our product/service. You... More 

Ortigas Center, Pasig
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 4, 2012

I just stayed at Franchise One in Makati and and found it to be a very comfortable, value hotel. The staff were friendly, the facilities clean and orderly and the location is excellent... just a short walk away from the Makati Central Business District. The hotel has a small restaurant in the lobby that serves value meals. I had some... More 

Was this review helpful? Yes 4
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Sir, Thank you very much for your praises and comments about your experience at our inn! Yes it is very true that it is not enough for a hotel to put up a comfortable room and take payment for it. Guests "experience" the entire "feel" of a hotel and you have indeed captured and reported the very essence of... More 

Tallinn, Estonia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 23, 2012

I liked this hotel because had a decent sized room with internet (via cable) for a decent price. We went there for 2 nights but ended up staying 4 nights. We had our own freezer(not a minibar, but a proper empty freezer you can use to keep your own drinks and foods). It was pretty much perfect for the money.... More 

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Sir— Thank you for appreciating our efforts to assure a quiet sleep for you! Yes everything you mentioned is indeed true—we installed the added sliding glass door over the already stiff steel door of each room to make sure guests in hallways conversing and otherwise making a noise going to their rooms at night is minimized. Thank you for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Dining (6)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (7)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Makati hotels
1.4 mi away
Isabelle Royale Hotel & Suites
1.0 mi away
24h Apartment Hotel
24h Apartment Hotel
#46 of 74 in Makati
3.0 of 5 stars 123 reviews
0.3 mi away
Makati International Inn
Makati International Inn
#67 of 74 in Makati
3.5 of 5 stars 31 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Artina Suites Hotel
Artina Suites Hotel
#16 of 74 in Makati
4.0 of 5 stars 190 reviews
1.2 mi away
Fersal Hotel - Bel-Air
Fersal Hotel - Bel-Air
#51 of 74 in Makati
3.0 of 5 stars 28 reviews
0.2 mi away
Eurotel Makati Hotel
Eurotel Makati Hotel
#59 of 74 in Makati
3.0 of 5 stars 127 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay