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Ascott Makati

4.5 of 5
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Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
Ascott Makati
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Ranked #15 of 72 Hotels in Makati
A recent review
4 of 5 stars Reviewed February 19, 2015
HOTELSNFOODRATER PARIS FR VANCOUVER CA MANILA PH
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432 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Ascott Makati
See the most recent reviews
PARIS FR VANCOUVER CA MANILA PH
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 19, 2015

This is the third time we stayed there. we love to stay there as it is convenient it is right on top of the sm makati mall. The front desk staffs like past years have not changed they are still a bit cold, just being professional, need to work on welcoming with a sincere smile, may be a new front... More 

Was this review helpful? Yes 2
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write such a detailed review of your stay with us here in Ascott Makati. We are pleased to know that you enjoyed the facilities and service, highlighting our team at the Café and Security. We would also like to thank you for your constructive observations as this only helps us to continually evaluate... More 

Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 18, 2015

Booked online and was pleasantly surprised to be upgraded FOC. The room that was given to me was exceptional. View was great. The service was fast. Towels, robe, slippers and toiletries were lovely. IT tech helped me figure out what was wrong with my emails when He was just supposed to check my wifi connection. Oh... And wifi was fast.... More 

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

We are glad that you had an enjoyable stay and we were able to exceed your expectations in both quality and standards. We’ll definitely share your compliments with our team members for their encouragement. Thank you for sharing your experience and we look forward to welcome you back on your future visits to Manila. Sincerely, The Management More 

New York City, New York
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 18, 2015

This is the hotel that we were exactly looking for since we knew we were staying for several days during 3 check-in and out periods. We were 2 couples that travelled together so we booked a 2BR/2BA suite. I have read many satisfied and a handful of dis or unsatisfied reviewers before writing this one. For us the experience was... More 

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

Dear Dr. Bondoc, Mabuhay and warm greetings from Ascott Makati. Thank you for taking the time to write such a detailed review about your recent stay and sharing it on Tripadvisor. “Home away from Home” this is something that our associates strive to impart to our Residents whenever they stay with us here in Ascott Makati. It was indeed a... More 

Philippines
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2015

Checked in on Feb 2, 2014 for 2 nights stay. This was a comeback from my first during then Oakwood. My first Oakwood stay was great as far as I remember which made me decide to stay with in mind of same accommodation I will get. Dissapointingly, service was poor. I had to f/u 3x for a phone-in request. The... More 

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write this review. We apologize that we were unable to make you feel more at home and comfortable. Please be assured that your constructive feedback has been shared with our respective Managers for review and the necessary corrective action. We hope that you would reconsider staying with us again, giving us another opportunity... More 

Pune
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

I was there for 3 month and my first time in Phil. Everyone was so friendly and nice. It includes breakfast and happy hour (free drinks and pupu of the day). The gym was good and I loved the room. Very spacious and neat. Everything was great. I can't wait to visit Phil again.

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write this review and for your excellent rating. It is great to have you stay with us and we appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Sincerely, The Management More 

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 10, 2015

Located above Glorietta 4, part of the HUGE shopping complex, it is a fantastic position. Easy walk to Landmark and Greenbelt. We were in an executive and a deluxe room. Both had plenty of space. Big disappointment was that I requested and paid for a three bedroom suite (as I was travelling with children), but was advised 24 hours before... More 

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

We are glad that you had an enjoyable stay and we are pleased to know that that you like the strategic location of our property given the proximity to shopping complex. Thank you as well for taking the time to commend our associates. We would also like to thank you for your constructive observations likewise wish to extend our apologies... More 

Senior Contributor
29 reviews 29 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 3, 2015

My friends and I love Ascott. We stayed here in two different occasions. We were able to book a suite a day before and the price was fairly good, we even got a free upgrade. This hotel is conveniently located right beside Glorietta and SM Makati and it's not a long walk going to Landmark, Greenbelt or anywhere in Makati,... More 

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for your excellent rating and for tagging Ascott Makati as your favorite place to stay. It is always good to hear that we offer great value and that you were generally delighted by the service provided by of our associates. We appreciate your valued patronage and we certainly look forward to welcoming you back soon. Sincerely, The Management More 

Vilnius, Lithuania
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 31, 2015

Property located on top of the shopping mall. Apartment consist of two separate bedroom, living room, kitchen with full equipment & utensils (even rice cooker), two bathrooms. There are washing & drying machine and washing powder provided! Very good choice for bigger family with kids. Breakfast provided buffet style.

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to share your wonderful review about your most recent stay here in Ascott Makati. We are happy to hear that we were able to create a memorable experience. We are also glad to know that you enjoyed the service and the amenities available in our Serviced Residence were beneficial for you. We will share... More 

Tel Aviv, Israel
Contributor
20 reviews 20 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 29, 2015

Located in the center of the shopping quarter of Manila, the Ayala center, the hotel offers all you need to stay for business, like I did. Service is excellent- all your wishes will be fulfilled right away, everybody is always smiling and greeting you, and it seems that there's no lack of personnel- there's always someone available, even at 5AM,... More 

Was this review helpful? Yes 2
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for sharing your feedback about your most recent stay in Ascott Makati. It is heartwarming to read about the wonderful compliments you shared about our amenities and service. We strive to create memorable stays for all of our guests and rest assure that you will experience the same should you decide to stay with us in the future.... More 

Top Contributor
68 reviews 68 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 22, 2015

It's a service apartment but enjoying the luxury of a hotel. Stayed in a 2 bedroom suite with complete amenities of a home. It's spacious and nice choice of furnitures. We enjoyed our stay so much and it's really a homey feeling. Staff are nice and warm. Will definitely go back again.

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for your excellent rating and taking the time to share it on tripadvisor. To make our residents feel that Ascott Makati is their Home away from Home is something that our associates work so diligently day in and out. We’ll definitely share your wonderful feedback to our associates. Thank you for your support and we look forward to... More 

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