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Ascott Makati

#15 of 74 Hotels in Makati
Certificate of Excellence
4.5 of 5
Hotel website
Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
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1 room 1 guest
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Ascott Makati
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473 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
143 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The residence is well placed in the middle of a business district yet proximate to a convenience store and coffee shops. The lobby is not your typical lobby in that guests can check in while sitting comfortably. The toiletries in the room are of high quality. Every room is equipped with a flat screen TV. As opposed to other residence... More 

Was this review helpful? Yes
AscottMakatiAM, Manager at Ascott Makati, responded to this review

Thank you for taking the time to share with us experience during your recent stay at the Ascott Makati. We are pleased to know that you find our property's location convenient and suitable for your needs as well as the overall apartment fixtures and amenities. We also take note of your positive comments to our associates. Rest assured that this... More 

Hong Kong, China
Level Contributor
136 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed 3 days on short visit. This is a serviced apartment rather than hotel and there are kitchens and laundries and separate lounges. The staff were wonderful and unfailingly helpful and polite not to mention smiling. Breakfast is fine without being fantastic. Most of the clients look like repeat business. Rooms are becoming dated but the function is fine. Air... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed there with my family for about a month, we took the penthouse unit, the stay was agreeable and the staff was very friendly and helpful. The malls just nearby are good for exploring but traffic in the area can be awful at times. Nothing to complain of really.

Was this review helpful? Yes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

First impressions really count and as a frequent traveler to Manila I know what to expect. I usually stay at the Peninsula and MO before knock down but a friend was having a birthday week in manila. We had 4 suites here. Firstly I booked a limo pickup from the airport. Regular car 1800 php.  It was an old nissan... More 

Was this review helpful? Yes 2
AscottMakatiAM, Manager at Ascott Makati, responded to this review

Thank you for taking the time to share your recent experience with us and once again we sincerely apologize for any inconvenience we may have caused during your stay. Nonetheless, thank you for allowing us to get in touch with you while you were still staying with us and for responding as well to the letter we have sent to... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Ascott is supposed to the highest standards amongst somerset and citadines. To my utter disappointment, they have no champagne glasses or any matches or lighter (for a birthday cake). Totally not acceptable for a 5 star hotel. This is will our first and last time to Ascott Makati. Note: the Ascott is much better in other countries, just not in... More 

Was this review helpful? Yes 1
AscottMakatiAM, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write this feedback and allowing us to get in touch with you during your most recent stay. We are once again sorry to hear about your disappointment owing to the aspects of service delivery following your requested items to be sent up to your apartment and likewise we wish to acknowledge your feedback... More 

San Diego, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In case you didn't know, Makati always has traffic. That said, we were looking for a hotel that was centrally located. Bingo! The Ascott is located atop the Glorietta 4 Mall. Our car? it stayed in the secured underground parking lot. Anyway, the room is beautiful and we had a great view of Makati. There's a full kitchen with black... More 

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write a review and sharing it here in Tripadvisor. We are glad to know that the apartment assigned to you during your stay and amenities available in our property were to your satisfaction. We are glad to have met your expectations in both service and quality standards. We certainly look forward to welcome... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I love this place! The location is spot on and the service is phenomenal! I will never get tired of this place! The rooms are clean and their pillows are super soft! Breakfast has a good selection and they take extra care for my husband's dietary restrictions which I super appreciated. Overall 5 stars for me!

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for sharing your stay experience and for tagging our property as a great place likewise for highlighting the awesome service accorded by our associates. Feedback such as this is truly encouraging. We shall definitely share this to our associates for their motivation and inspiration. We look forward to welcome you and your family back here in Ascott Makati.... More 

Oman
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for twice during our visit to Manila. Good accommodation, helpful staff, very good front office staff especially Aica she was very helpful to all requirements needed. Food in breakfast is very good with variety of choices. One note is to improve is the toilet spray or gun toilet washer to be install in all hotel toilets for convenient... More 

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for tagging our property as a great hotel and for giving us an excellent rating. Delighted to hear that you are impressed with the hospitality shown by our associates particularly Aica. Feedback such as this truly inspires us to do even better. Will definitely share your kind words to the team. We have also taken note of your... More 

Tampa Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in one of the suites for 14 days.Felt like we were home. Great view of Makati.Clean and very spacious. Filipinos always pleasant and courteous! Walking distance to pretty much everything in Makati. will definitely stay here again next time we come back home for visit.

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for choosing Ascott Makati as your Home here in Manila. For our Residents to feel at home is something that our associates strives for on a daily basis. We are delighted to hear that you are pleased with the natural warmth and hospitality shown by our associates. We look forward to welcome you back to your home here... More 

boston
Level Contributor
119 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here few days ago prior to return home to the US. Very convenient to shopping, restaurants and airport. Staff are friendly and helpful. Love the location. I had the free breakfast package and it was good. Entrance is a bit tight but concierge area was spacious. I was in room 2102 with the city view. It was ok. Rooms... More 

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write a review and sharing your stay experience with us. We are glad to know that the location of the property worked well for you and that our breakfast offerings were to your satisfaction. Thank you as well for commending our associates will pass on your kind words to our team members. We... More 

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