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All 66 Makati hotels

Ascott Makati

4.5 of 5 Apartment Hotel   |   Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
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Ascott Makati
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Ranked #18 of 66 Hotels in Makati
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369 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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hong kong
Contributor
12 reviews 12 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

There is no wired internet in the rooms, and the wifi router has to be reset several times a day. If you're trying to connect to your office VPN, this is a real pain. This might not be a bad hotel for a holiday, but it's not workable for a business trip.

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Sydney
Contributor
18 reviews 18 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at The Ascott in a two bedroom deluxe apartment. In general, we found the property to be fantastic - it is very well-situated right at the heart of the shopping distance (although Greenbelt is a short walk away), the staff were excellent and efficient and the decor of the apartment was very nice. For Kids: Children eat free... More

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AscottMakati, Manager at Ascott Makati, responded to this review

We are all happy to receive positive and constructive feedback but it is very rewarding for the team to be complimented on their efforts. Feedback such as these motivates us to further improve our service standards. Thank you for sharing your detailed experience and posting it on Tripadvisor. We certainly look forward to welcome you back to your home here... More

1 review
4 of 5 stars Reviewed 1 week ago

My family was happy with how they accommodated us and our guests from Canada. Their service was quick and right on time, the rooms were always clean and nicely furnished. The food was okay but it was the service we give a two thumbs up for.

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AscottMakati, Manager at Ascott Makati, responded to this review

It is truly heartwarming to receive such complimenting words about our hotel, from the cleanliness and nicely furnished apartments, the promptness of service but most of all the hospitality shown by our associates. Thank you for your support and taking the time to write this review. We hope that we will have the pleasure of welcoming you again in the... More

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

You cant beat the location... Shopping... Dining... Everything is right there. The rooms are nice and clean and, their room cleaning service is point. Overall, I had a wonderful experience during my month long stay.... Great hospitality! The only thing that could have been better is their food selection specially their breakfast menu.... Just not a lot to choose from...... More

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write and post this review at Tripadvisor. We appreciate the positive feedback and your kind words about our property. We’ll share your comments with the rest of the team who will be equally happy to hear about all these. Once again thank you for sharing your experience and we look forward to welcoming... More

Virginia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second time I have stayed at this hotel and both time the service has been exceptional. The location is right in the middle of Makati City and access to every mall is with feet of the front door of the hotel. The staff is gracious and the facility is well maintained. The apartments are large and clean... More

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities, service and that you find the location of our property ideal. We wish to acknowledge as well your constructive feedback with regards to our WIFI connection. We are delighted to share that we are in the... More

Jakarta
Top Contributor
54 reviews 54 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 1 week ago

Doesn't matter what everything else was like - WIFI is chargeable after the first device - which is like saying flushing the toilet is chargeable after first usage. WIFI is now as important as running water in the bathroom. So it's an AVOID for my company in future, as we all have multiple devices. Will review again if the hotel... More

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AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for your feedback and for taking the time to write this review. We read with much concern about the unpleasant experience and your dissatisfaction with regards to our WIFI connection in particular you have noted that WIFI is chargeable after the 1st device which is contrary to our current arrangement. Please note that the internet connection in our... More

Sydney, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for business and bought the family along. We have visited Manila many times and mostly stayed in Makati area. The Ascott is an old favorite because of its location and the standards. We found this time that the Ascott had changed a few things including removal of the childrens daycare center that was operated... More

Was this review helpful? Yes 1
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write this review. It’s always great to have you stay with us. We appreciate your review and compliments about our service, facilities and for describing our property as Makati Haven. We’ll definitely share your feedback and kind words to our associates, particularly to Jinky for her motivation and inspiration. Thank you for your... More

Hong Kong
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a 2-week stay for business in Sept 2014. The room was spacious, it was not modern but well maintained. Bed was comfortable and toiletries were branded "l'occitane". Staff was helpful and attentive. The pool and gym was well equipped and not crowded. Breakfast did not have many choices but food quality was great and had different offerings everyday. In... More

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for your compliments about our serviced residence and for taking the time write this review. We are happy to hear that you have enjoyed our facilities, amenities, breakfast offerings and that you find the location of our property perfect. We wish to apologize for the poor internet experience during your stay with us. We would have loved to... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel can be perfect. I would say excellent: perfect location, clean place & secure. However, of our not less than thrice of stay in this hotel, what disappoints me was carelessness of just careless staff. I almost missed my flight just because a parcel for me was being refused to receive though I have called the reception not only... More

Was this review helpful? Yes 2
AscottMakati, Manager at Ascott Makati, responded to this review

Dear Valued Guest, Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed it overall because of the excellent location and that our property is clean and secured. However, we would like to apologize for the inconvenience encountered and if there was an oversight on the end of our associate... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Held our annual strategic planning here. Everything was excellent ( customer service, food, facilities, venue, service crew, and the friendly guards) we have chosen the Russia Room at the 7th level for our 2 days session. Thanks to Ms Cathy for making our event a success.

Was this review helpful? Yes 2
AscottMakati, Manager at Ascott Makati, responded to this review

It is truly heartwarming to receive such complimenting words about our property.From the excellent customer service and hospitality shown by our associates, to the food and facilities that all earned 5 stars from you. Thank you for sharing your feedback and uploading it on TripAdvisor. We’ll definitely share your comments with the rest of the team who will be equally... More

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Additional Information about Ascott Makati

Address: Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ascott Makati 4.5*
Number of rooms: 306
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Also Known As:
Ascott Makati Hotel Makati
Ascott Makati Metro Manila
Hotel Style
#9 Spa Hotel in Makati #10 Luxury Hotel in Makati #12 Business Hotel in Makati

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