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Ascott Makati

#18 of 74 Hotels in Makati
Certificate of Excellence
Hotel website
Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
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20% off room rate
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Ascott Makati
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448 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gurgaon, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This is my 2nd time in this Hotel first time went well as it was only one day ... Now its been a terrible experience , i dont have words to express the bad service and the rude employees ... i dont advice as they really dont trust in their customers

Was this review helpful? Yes
Madrid, Spain
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I sometimes spend up to 6 months every year in hotels all over the world. I was a guest in this hotel for six weeks and rapidly made to feel at home. The staff were educated, polite and friendly without being servile. The breakfast team were excellent at brightening up the day - especially Sunshine and the other young ladies.... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

I stayed in Ascott Makati for almost 2 weeks and was the only accomodation during my trip around Philippines that made me feel most comfortable. APARTMENT We stayed in a 3 bedroom serviced apartment. All 3 bedrooms were spacious and every window of the room showed beautiful views of Makati. The beds were really comfortable and each bedroom has its... More 

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

We are delighted to hear that it was a great and comfortable stay for you overall and we appreciate that you take the time to write a detailed review about your recent stay with us here in Ascott Makati. Most importantly for highlighting the hospitality shown by our associates. We’ll definitely share your wonderful comments with our team members who... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

First I actually stayed last feb 26,2015 I just remember that I haven't did a review yet for this property like what I always do. I had a business trip in Philippines when I managed to meet my friends was well we hang out at Glorietta and I decided to just look for a good hotel nearby to catch up... More 

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AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write a review and sharing it on Tripadvisor. We are delighted to hear that we were able to impart that Home like atmosphere. To make our Residents feel that Ascott Makati is their home away from home is something that our associates strives for on a daily basis. It’s comforting to hear as... More 

Sydney
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Ascott 3 times this month. First time we stayed for 1 night (arrived in Manila and flying out again the following day). Second time 4 nights and third another 4 nights. Positives: - Right in the heart of Glorietta shopping district. It is literally outside the apartment complex. - Apartments are large, especially the suites. The living... More 

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AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for sharing and taking the time to write a review about our property. We are delighted to hear that the location of our property was excellent for you likewise we appreciate both your positive and also your constructive feedback. Rest assured that we shall put this in consideration as we update our products and services. Thank you for... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Convenient and clean. We had an EXCELLENT stay :) We had guests who came to visit us while we were there and we had no worries of getting last minute food and drinks for our guests as the apartment is located in Glorieatta Malls. The unit was huge and can accomodate our guests comfortably. The kids enjoyed the pool and... More 

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for choosing Ascott Makati as your accommodation during your holiday here in Manila. It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities. We are delighted to hear that you had an excellent stay overall, also highlighting that your kids enjoy the swimming pool and our buffet breakfast. Thank... More 

Taiwan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 25, 2015

I travel around Asia and always like to stay at apartment style hotel, like Ascott hotel group. This is my first time to stay in Ascott Makati. Great location, just in the mall. The room is huge for us 6 people. There is even an extra room for servant use. Gym and swimming pool is excellent, too.

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for sharing your stay experience and posting it on Tripadvisor. We are delighted to hear that your stay was excellent overall, highlighting the amenities, apartment layout and the strategic location of our property. We appreciate your support and we look forward to welcome you back. Sincerely, The Management More 

Philippines
1 review
5 of 5 stars Reviewed May 22, 2015

Great hotel. Very friendly and accomodating staff. We love coming here every year. Outstanding fitness facilities and tennis courts. Fantastic tennis lessons at reasonable prices. Only turn off is the fact that smoking is allowed at the pool and many hotel guests and hotel employees use the beautiful pool area as smoking place.

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for your valued patronage, loyalty to our brand and for taking the time to write a review about our property. We are glad to hear that our wellness facilities were outstanding for your needs. Likewise we wish to acknowledge your constructive feedback with regards to the designated smoking section by the pool area. We will evaluate and shall... More 

Hong Kong, China
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 15, 2015 via mobile

Great location. Near almost everything you need. Apartments are clean, have plenty of space and are well equipped. I've been here several times, from a simple studio to the top executive 3 bedroom apart. I'll return but this Ascott is getting old and needs improvements: it has no hotel standard service (reminder: Ascott is not an hotel but it is... More 

Was this review helpful? Yes
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for taking the time to write and share your review here in Tripadvisor. We are glad that you find our staff polite and possess that willing to assist attitude nonetheless we acknowledge your constructive feedback to better our service and rest assured that we shall continue to strive and work on improving and elevate the level of service... More 

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