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Holiday Inn Auburn - Finger Lakes Region

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75 North Street, Auburn, NY 13021
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Holiday Inn Auburn - Finger Lakes Region
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Holiday Inn Auburn - Finger Lakes Region
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298 reviews from our community

Traveler rating
    102
    87
    61
    31
    17
See reviews for
78
81
22
69
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Holiday Inn is one of the most beautiful I've ever stayed in. They actually has two wedding banquets for the one weekend I was there. I have s Service Dog and they were very accommodating with giving us a room on the first floor near the door to give us easy access to get in and out.

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New York City, New York
Top Contributor
59 reviews 59 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This inn is very well maintained. My room was clean and comfortable, all emenities provided, appliances work well, etc. Always a plus for me is a good on-site restaurant and this hotel has one of the best. Staff was friendly and helpful.

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

My girlfriend and I got a great deal on this hotel. We stayed here while touring the finger lakes and visiting Syracuse. The room was really big. I would definitely recommend the hotel for large groups and families. We found that the hotel itself was your average mid-level hotel, clean, great customer service. The pool was a bonus however there... More 

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Toronto, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was suppose to be going to Buffalo for the weekend, but due to unfortunate circumstances, I needed to be closer to Syracuse. I only had a few moments to pick a hotel, and the Finger Lakes sounded pretty enough. Since I only had a few moments to make my arrangements, I had made a mistake in my booking. The... More 

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Corpus Christi, Texas
Top Contributor
64 reviews 64 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 10, 2015

We have been to Auburn a few times and this Holiday Inn is the place to stay. Everyone we met on staff was very helpful and very courteous. The food at McMurphy's was delicious. Our room was very comfortable and very quiet. We did not experience any problems but I'm sure if we had, the staff would have quickly accommodated... More 

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Lisbon, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

What a great place upon booking they gave us a coupon for two free breakfast at there in house restaurant. Then somehow our keycards would not work so they then gave us two free drinks at the Irish pub that is also located in the hotel. The room was fantastic very comfortable beds and clean and the indoor heated pool... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed March 7, 2015 via mobile

Easy to go and convenient location. Room was fabulous with kitchen. Plenty of room to move around. Balcony overlooking courtyard . Breakfast was good and reasonably priced. Restaurant inside lobby was beautiful and staff were pleasant. Front desk staff pleasant and very helpful.

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Cardinal, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 4, 2015

We stayed here for 2 nights over NYE with a group of friends to attend the Syracuse basketball game. Breakfast was good. Restaurant was very short staffed, but staff friendly. BUT WE WILL NEVER EVER STAY HERE AGAIN!!!!!. Our credit card was charged over $80 more than our invoice. It took 3 days before we could talk to a manager... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear MHodge1971, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring this matter to our attention. Please accept our sincere apologies for falling short of your expectations with the services received. We take comments such as these very seriously and would like to follow up with you. I... More 

Painted Post, New York
Senior Contributor
22 reviews 22 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 10, 2015

I have stayed here about 3 times and each time has been a good experience. The breakfast buffet is the best I have had in a hotel. The pool is great for the kids. The exercise room is decent and there is an arcade room as well as other things to do for the kids. If you are wondering if... More 

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Newark, New York
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 12, 2015

The hotel staff was very accommodating and friendly. The room clean and comfortable. Have attended this event for the past 4 years, this year the worst! The buffet was cold,presentation not enticing, and the food itself sub standard. They need to get the olf (previous) kitchen crew(cooks back

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear BertB5283, Thank you for writing a review about your recent stay with us. We greatly appreciate your loyalty to our brand and Hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am glad you found our room accommodations and location commendable. However, we are very sorry you did not experience... More 

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