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All 9 Auburn hotels

Holiday Inn Auburn - Finger Lakes Region

3.0 of 5 Hotel   |   75 North Street, Auburn, NY 13021
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Holiday Inn Auburn - Finger Lakes Region
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Ranked #5 of 9 Hotels in Auburn
A recent review
3 of 5 stars reviewed 1 week ago
Shannon F Syracuse, New York
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271 reviews from our community

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    57
    29
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Syracuse, New York
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

This hotel does a lot of business! But it is not good. My husband and I stayed for one night because we were attending a wedding in the area. We arrived at 4pm (check in is at 3pm) and were told unapologetically that there were no rooms available yet. When we questioned the clerk where we should change (we had... More

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Burlington, Vermont
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

As a member of a group touring the Finger Lakes, I spent three nights here. The hotel and dining room staff were extremely courteous and accommodating. I had three breakfasts and one dinner which were very good. Although I did not have time to take advantage of it, the pool looked inviting. My bed and soft pillows allowed for a... More

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Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is decent if you are in a budget, we made reservation thru travelocity, paid on avg-125/night including breakfast for five people. Pool was very clean was indoor and water was warm. Rooms needs to be updated. Breakfast was very good, staff was friendly.

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear carmennleroy, Thank you for your recent stay with us and reviewing our property. I am very pleased that you found our staff highly commendable and that you enjoyed the food selection. It is always motivating on our end to receive commendable feedback from our valued guests like you. On the other hand, please accept our sincerest apologies for any... More

New Delhi
Top Contributor
158 reviews 158 reviews
65 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is on the main road. Lots of eating places close by including ,Subway Mc , Dunkin ad a couple of diners. there is even a Wall mart and walgreens both walking distance. The hotel rate does not include breakfast , though internet is free. The waffle was as tasteless as the mood of the Chef who made it.... More

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Mohitoswal, Thank you for your recent stay with us and reviewing our property. I am glad to hear that our location worked for your needs. On the other hand, please accept our sincerest apologies for any inconvenience the food selection may have caused you. We appreciate your feedback as this is our best resource for improving guest services. Thank... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife and I just returned from a wedding in the area and decided to stay here for the night. After reading the reviews I felt I had a firm grasp on what to expect. No real surprises. There was problems with some of our group getting in their rooms before the posted check in times although my wife and... More

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear ease5, Thank you for taking the time to share your feedback with us regarding your recent stay. It is unfortunate that this stay did not completely suit your standards due to the service received from our staff. Please be assured that your feedback will be addressed with them to consider for improvements needed. Despite the mishaps, we care happy... More

Burlington, Vermont, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed here on a tip from my father. He has stayed a few times driving from Pittsburgh to the Burlington area as a stay over with his dog. I bet he would have given this play 5 stars but I can only give it three, and that is stretching it. We called ahead to make reservations and were very... More

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear jjkb2013, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken... More

Kingston, Ontario, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived late so we didn't get full use of this hotel, but the pool area looked very nice. We had a king room and it was extremely clean. The front desk associate was very friendly despite the later time of night. In some ways, like the corridors, it was a bit outdated for a Holiday Inn but I found... More

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Milton, Canada
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am not here to write a scathing review but to tell you simply that our experience was not good and explain why. A girlfriend and I had spent the day in Skeneateles so we arrived late in the afternoon and were tired. We wanted to stay at a Hampton/HIlton chain but after obtaining a room quote there, chose instead... More

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sonny k, General Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us. We appreciate our guest’s feedback. It is one of the most important ways to keep us focused on consistent improvement on our services and products. We are saddened that your stay was not a 100% satisfactory. But we are glad to inform... More

Rockville, Maryland
1 review
1 of 5 stars Reviewed August 18, 2014 via mobile

My fiancé and I booked this hotel for a wedding we were attending in Auburn. Upon arriving, we we're put into a handicapped accessible room with a double bed - however I had specifically requested a standard room with queen bed. We were rushed to get to the wedding so we didn't bring it up to management until we returned... More

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sonny k, General Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Sarah, Thank you for taking the time to write a review. We are saddened that your experience with us was below your expectations. We have addressed your concerns to ensure the challenges you have experienced are resolved. We have not however been able to pinpoint how you had booked and/or request a room with a queen size bed as... More

Kentucky
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 18, 2014

The hotel was ok. It was an old holidome ... Needs a little updating. Carpets in common areas could use to be replaced. Bathrooms could use a little modern update but they were clean. Beds comfy and pillows nice. Towels were fluffy and appear to be new. AC units in rooms were old and didn't cool really well. The restaurant... More

Was this review helpful? Yes
sonny k, General Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us. We appreciate our guest’s feedback. It is one of the most important ways to keep us focused on consistent improvement on our services and products. We are saddened that your stay was not a 100% satisfactory. But we are glad to inform... More

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Additional Information about Holiday Inn Auburn - Finger Lakes Region

Address: 75 North Street, Auburn, NY 13021
Phone Number:
Location: United States > New York > Finger Lakes > Auburn
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Auburn - Finger Lakes Region 3*
Number of rooms: 165
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Also Known As:
Holiday Inn Auburn - Finger Lakes Region Hotel Auburn
Auburn Holiday Inn
Holiday Inn Auburn - Finger Lakes Region NY

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