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Holiday Inn Auburn - Finger Lakes Region

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75 North Street, Auburn, NY 13021
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Holiday Inn Auburn - Finger Lakes Region
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Holiday Inn Auburn - Finger Lakes Region
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309 Reviews from our TripAdvisor Community

Traveler rating
    105
    92
    61
    34
    17
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82
85
22
69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Tamaqua, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in this Holiday Inn when we were visiting the wineries on Seneca Lake. The hotel and staff were great. The rooms do need alittle tlc...the carpeting and the wallpaper could be upgraded. The Irish Pub was good and we did have fun there. Would stay there again.

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Toledo, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Really beautiful hotel. Friendly, helpful staff. Super comfortable beds and bedding. Our room air conditioner was just a heater practically. Breakfast was not worth the value, our wait was longer here than a regular sit down restaurant.

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2 reviews
2 of 5 stars Reviewed 2 weeks ago

The front desk staff are very professional & energetic! And, back in the day, this hotel would have been a great hotel with its open atrium swimming pool & recreational area. However, it is now older. The rooms have been partially updated & are decently clean. But, other things make it just OK. For example, the bathroom ceiling has mold... More 

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Ed B, Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Cheryl P: First & foremost, we would like to thank you for taking the time to review your recent stay. We are disappointed to read of the issues you had with the condition of the bathroom & the Duvets in the room. We are in the process of evaluating our Property Improvement Program, to address some of the areas... More 

Auburn, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Due to an emergency at our summer home at the lake, we were forced to find a place to stay over Memorial Day weekend. Janine, at the front desk, worked very diligently to get us the best price for our 3 day stay. Room was clean and very comfortable. Also, Mary and the manager, were so gracious and helpful. Thanks... More 

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West Harrison
2 reviews
2 of 5 stars Reviewed May 26, 2015

The toilet bowls throughout the hotel are extremely low, difficult to manage. When I asked to change rooms they told me that all the bowls were changed. - poor choice. Air conditioner so loud that we had to turn it off through the night to get some sleep.

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Maryann M, We would like to thank you for taking the time to review your recent stay. We are disappointed to read of the issues you had with the condition of the bathroom. We also would like to apologize for the noise challenges you experienced from the air conditioning unit. Kindly note that we take all of the reviews... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 21, 2015

Had a nice stay after some time in both a Ramada and a Sheraton and we felt quite happy to sleep in a clean bed like home. Gym was lacking a little but the pool area was spacious if you wanted to have a bite to eat and watch your children swim. Pub inside was quire nice and allowed our... More 

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Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 20, 2015 via mobile

Very nice place to stay. Located downtown around everything. Very friendly staff! Clean. Easy access in and out. Food is good. Located close to Owasco Lake for boating, swimming and fishing! There is also Emerson Park to enjoy the day or weekend at.

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Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 19, 2015 via mobile

Paid for a party room for 50 people. Not enough food and staff took your plate while you were still trying to eat. Said in advance that they could shut the music off so that I could play a slideshow. Got there and they said they couldn't. Food was gross!

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Amy545, We appreciate your time in writing your review. We regret that you found our hotel unremarkable due to your negative experiences. We would like to express our sincere apologies for all the difficulties you endured particularly if the services rendered during the event was below average. Rest assured that your comments were being shared to our team to... More 

Buffalo, NY
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 11, 2015

I made the reservations months in advance by phone for an event that my daughter would have there in May. There was so much trouble in doing so that I nearly gave up. If you are referred to Andy for group sales, just hang up as I found him to be useless. I finally was able to make a reservation... More 

Was this review helpful? Yes 1
Canyon Lake, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

Very impressed! Well be back! The room was spotless everyday, the staff were like family. The hotel was beautiful. We tried the Super 8 , but the place smelled, and there seemed to be a drug meeting in the lobby. They wanted to charge extra, beyond the price quoted online. We left and came to the Holiday Inn. Best decision... More 

Was this review helpful? Yes 1
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