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Holiday Inn Auburn - Finger Lakes Region

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75 North Street, Auburn, NY 13021
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Holiday Inn Auburn - Finger Lakes Region
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Holiday Inn Auburn - Finger Lakes Region
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313 Reviews from our TripAdvisor Community

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Traveler rating
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    95
    61
    35
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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  • All months
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Staten Island, New York
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Aside from the great Hotwire deal I got on this place, I have very few complaints about this place. Check in was quick and courteous and my particular room was clean, well appointed with all the essential amenities including a refrigerator and microwave. The shower was a bit dated, however the water pressure was great. One complaint I have, was... More 

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Newark, Delaware
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Well, hotel had a series of issues, all were addressed during the visit, which says worllds to the staff, but property is a bit dated. Internet was out - Fixed, complementary Coffee out - staff addressed, Room card key lock malfunctioned - maintenance fixed, etc.

Was this review helpful? Yes 1
Ed B, General Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

First & foremost, thank you for sharing your recent experience at our property during your recent stay. We are committed to providing our guests with the highest quality services & facilities, it is regrettable that you found both average; your comments will help us improve in order to offer our guests a great experience. Sincerely, Ed B. More 

Rochester, New York
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Elevators could use some work, but bar and restaurant better than an average Holiday inn. Staff is very friendly and go out of their way to make your stay comfortable. Seems to compare more closely to a Marriott than a Holiday Inn.

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Clifton Park, New York
Level Contributor
287 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 stars Reviewed 1 week ago

The "Thruway hotels" were expensive, so I tried a little wander off the beaten path. This place is reminiscent of the 60's Holidomes as it has the indoor pool with the surrounding rooms and balconies. Unfortunately, there was a local conference/fundraiser that was in full tilt when I arrived. No parking close to the venue. Easy and courteous check-in. I... More 

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Herndon, VA
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Like many Holiday Inn's the building is several decades old. Even though they make you initial their "no smoking' policy at check-in, and all the rooms have large "No Smoking" signs, the smoke from the 1970's-80's has infused into the walls, ceiling, etc. The place overall was fairly worn and in need of some significant updating. Finally, our room actually... More 

Was this review helpful? Yes 1
Ed B, General Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Thank you for taking the time to share your experience during your recent stay at our hotel. We are committed to providing our guests with the highest quality possible services and facilities; It is regrettable that you found areas of our property smoky in odor, and that your room was not cleaned on July 4th. as we had a large... More 

Tamaqua, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in this Holiday Inn when we were visiting the wineries on Seneca Lake. The hotel and staff were great. The rooms do need alittle tlc...the carpeting and the wallpaper could be upgraded. The Irish Pub was good and we did have fun there. Would stay there again.

Was this review helpful? Yes 1
Toledo, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Really beautiful hotel. Friendly, helpful staff. Super comfortable beds and bedding. Our room air conditioner was just a heater practically. Breakfast was not worth the value, our wait was longer here than a regular sit down restaurant.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 20, 2015

The front desk staff are very professional & energetic! And, back in the day, this hotel would have been a great hotel with its open atrium swimming pool & recreational area. However, it is now older. The rooms have been partially updated & are decently clean. But, other things make it just OK. For example, the bathroom ceiling has mold... More 

Was this review helpful? Yes 1
Ed B, Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Cheryl P: First & foremost, we would like to thank you for taking the time to review your recent stay. We are disappointed to read of the issues you had with the condition of the bathroom & the Duvets in the room. We are in the process of evaluating our Property Improvement Program, to address some of the areas... More 

Auburn, New York
1 review
5 of 5 stars Reviewed June 10, 2015

Due to an emergency at our summer home at the lake, we were forced to find a place to stay over Memorial Day weekend. Janine, at the front desk, worked very diligently to get us the best price for our 3 day stay. Room was clean and very comfortable. Also, Mary and the manager, were so gracious and helpful. Thanks... More 

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West Harrison
2 reviews
2 of 5 stars Reviewed May 26, 2015

The toilet bowls throughout the hotel are extremely low, difficult to manage. When I asked to change rooms they told me that all the bowls were changed. - poor choice. Air conditioner so loud that we had to turn it off through the night to get some sleep.

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Maryann M, We would like to thank you for taking the time to review your recent stay. We are disappointed to read of the issues you had with the condition of the bathroom. We also would like to apologize for the noise challenges you experienced from the air conditioning unit. Kindly note that we take all of the reviews... More 

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