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Holiday Inn Auburn - Finger Lakes Region

3.0 of 5 75 North Street, Auburn, NY 13021
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Holiday Inn Auburn - Finger Lakes Region
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Holiday Inn Auburn - Finger Lakes Region
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285 reviews from our community

Traveler rating
    98
    82
    60
    29
    16
See reviews for
74
80
22
66
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
  • All months
    (285)
  • Mar-May only
    (65)
  • Jun-Aug only
    (100)
  • Sep-Nov only
    (87)
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    (33)
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delhi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice, Clean and Friendly property for Stay As per my experience, Front Staff is very nice and cooperative. I would like to mention the name of Jeanine.. She is very kind and helpful all the time.. Thank you so much.. See you soon. Also the restaurant and Bar staff is very friendly and nice...

Was this review helpful? Yes
New Cumberland, Pennsylvania
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Most of the front the staff was very helpful and friendly. Motel was clean and nice with a nice pool. Even the salon was nice and the everything was within walking distance which made it worth the visit.

Was this review helpful? Yes
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First, let me say the front desk staff was awesome and did the best with what they had. I was one of the other guests in the same boat as jonorris (below). I booked my hotel in April. I arrived at 3:30pm for a wedding, and my room wasn't ready. In fact, they took so long to get my room... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear dlg200, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 7, 2014 via mobile

I work for the Marriott. Front desk staff eating while we tried to check in. Bar staff made my drinks wrong and kept insisting they did not. I am a bartender by the way. But my biggest complaint is being double charged and still haven't been reimbursed.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear marymegan129, Thank you for writing a review regarding your recent stay. It is regrettable you were not satisfied with the services you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely,... More 

Long Island, NY
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 31, 2014

This is an older hotel. Everything about it is a little dated and it doesn't give you the excited feel of staying in a hotel for an event (a wedding, in my case). With that said, our room was clean and comfortable. Clean, comfortable bed, towels and a hot shower. Just what you'd expect from a hotel without any extras... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Turkette, Thank you so much for your feedback. I am elated to learn that the comfortable accommodation and bathroom facility exceeded your expectation. However, I am sorry for the issues you may have experienced due to the room allocation and service you received. We assure you that this is not up to our standards and corrective action has been... More 

Brandon, Florida
Senior Contributor
33 reviews 33 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 28, 2014

We have been coming to Auburn on visits for the past 25 years and we always stay here. It has been a consistently good experience. The rooms are high quality. The location is central. Lots of parking. In-house eating places. We also like the atrium space around the indoor pool. In the winter take an inner room; it is warmer.... More 

Was this review helpful? Yes
Phoenix, Arizona, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 15, 2014

This was your average hotel room. The positives were the dorm sized refrigerator, tiny microwave and coffee maker provided. The pillows were very nice and there were 4 on each bed which is outstanding. The bed was comfortable. We also ate breakfast in the restaurant and dinner in the Irish pub and the food was very good. The negatives were... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Laurie I, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room amenities, pillow and our staff. However, we’re sorry we fell below your expectation regarding the bathroom condition. We will address this concern. I assure you that the feedback... More 

Syracuse, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

I recently stayed at the Holiday Inn in Auburn, NY for a wedding. The front desk staff were more than helpful, especially as I had 2 different confirmation numbers (I had booked an extra night). Patty and Donna were very patient and courteous. My king room was spacious and clean. The bed was very comfortable and the bathroom spotless. I... More 

Was this review helpful? Yes 1
Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 13, 2014

This is a perfect hotel for teams looking for clean, affordable and comfortable accommodations. The layout of the hotel is wonderful. Ask for a room overlooking the pool to be able to keep an eye on your kids and team from up above. The food from the restaurant is not very good so I would suggest going out to get... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear happy4family, Thank you for taking the time to express your thoughts and concerns. We are glad you enjoyed your stay with us. On the other hand, we're sorry you were not satisfied with the food selections our hotel restaurant has to offer. Your comments are being shared with the hotel management for improvements. Thank you for staying and we... More 

Buffalo, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed October 12, 2014 via mobile

Before I go off here....the front desk staff tried here but the management of this hotel is sub par. Arrived at hotel on Saturday at 330pm for a wedding. I booked and paid for my room months ago. No rooms available when I arrived. This was the situation all day apparently. There were wedding guest arriving and were getting ready... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear jonorris, Thank you for your review regarding your recent stay at Holiday Inn Auburn Finger Lakes Region, NY . It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

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Additional Information about Holiday Inn Auburn - Finger Lakes Region

Address: 75 North Street, Auburn, NY 13021
Phone Number:
Location: United States > New York > Finger Lakes > Auburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Auburn - Finger Lakes Region 3*
Number of rooms: 165
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Also Known As:
Holiday Inn Auburn - Finger Lakes Region Hotel Auburn
Auburn Holiday Inn
Holiday Inn Auburn - Finger Lakes Region NY

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