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Holiday Inn Auburn - Finger Lakes Region

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75 North Street, Auburn, NY 13021
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Holiday Inn Auburn - Finger Lakes Region
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319 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
    (319)
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    (80)
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msp
Level Contributor
154 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Once again we booked a chain thinking this would be our best bet. Not so. The problem is we stayed in a Fairchild Inn by Marriott a couple of days earlier and the contrast between the two facilities and rooms was rediculous. This is one of those old Holiday Inns that is built around a pool area. Our room faced... More 

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Saint Thomas, Canada
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I must say this is one of the best Holiday Inns we have stayed in! The staff are friendly and helpful. The amenities are something else from the heated pool, to the games room, the Spa part of the Inn and then the Pub where breakfast was served. Out room was very clean, neat, beds comfy along with pillows. The... More 

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Glenmont, New York
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a Wells College trip. It took a long time for us to check in because there was a huge check in line at the front desk. The room and the hotel were very dated. This hotel can use a big renovation. The only modern things in the room are the fridge, microwave, and lamps. The bedspreads... More 

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Ed B, General Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Guest: First & foremost, thank you for taking the time to share with us your experience during your recent stay at our property. Please accept our apologies for any inconvenience that you may have experienced, as our housekeeping department arrived late in the evening to clean your room, as on very busy days, we do try to prioritize the... More 

Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights on July 31 because I was in town for a wedding. My mother lives in this town and I would normally stay at her house but it was full of wedding guests so she booked me a room here,and I'm so glad she did. Checking in was a breeze and the desk clerks were... More 

Was this review helpful? Yes 1
West Hartford, Connecticut
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here one night while traveling home from Ithaca and Cayuga Lake. The hotel was easy to find, on a main road. Check in was easy, reception staff friendly and efficient. Our room with 2 double beds was clean and comfortable. Many rooms had balconies which overlooked the indoor pool in the middle of the hotel.... More 

Was this review helpful? Yes 1
Jackson, NJ
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Yes, this is an older property -- but it is in great condition, scrupulously clean, wonderful service and fine amenities. And the location is within walking distance of the main downtown drag. When our room wasn't yet ready when we checked in at 4pm, desk clerk Rachel apologized profusely and immediately offered us coupons for free drinks and full breakfast,... More 

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Staten Island, New York
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Aside from the great Hotwire deal I got on this place, I have very few complaints about this place. Check in was quick and courteous and my particular room was clean, well appointed with all the essential amenities including a refrigerator and microwave. The shower was a bit dated, however the water pressure was great. One complaint I have, was... More 

Was this review helpful? Yes 3
Newark, Delaware
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 24, 2015

Well, hotel had a series of issues, all were addressed during the visit, which says worllds to the staff, but property is a bit dated. Internet was out - Fixed, complementary Coffee out - staff addressed, Room card key lock malfunctioned - maintenance fixed, etc.

Was this review helpful? Yes 2
Ed B, General Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

First & foremost, thank you for sharing your recent experience at our property during your recent stay. We are committed to providing our guests with the highest quality services & facilities, it is regrettable that you found both average; your comments will help us improve in order to offer our guests a great experience. Sincerely, Ed B. More 

Rochester, New York
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 23, 2015

Elevators could use some work, but bar and restaurant better than an average Holiday inn. Staff is very friendly and go out of their way to make your stay comfortable. Seems to compare more closely to a Marriott than a Holiday Inn.

Was this review helpful? Yes 1
Clifton Park, New York
Level Contributor
289 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed July 17, 2015

The "Thruway hotels" were expensive, so I tried a little wander off the beaten path. This place is reminiscent of the 60's Holidomes as it has the indoor pool with the surrounding rooms and balconies. Unfortunately, there was a local conference/fundraiser that was in full tilt when I arrived. No parking close to the venue. Easy and courteous check-in. I... More 

Was this review helpful? Yes 1
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