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Holiday Inn Auburn - Finger Lakes Region

3.0 of 5 75 North Street, Auburn, NY 13021
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Holiday Inn Auburn - Finger Lakes Region
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Holiday Inn Auburn - Finger Lakes Region
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289 reviews from our community

Traveler rating
    98
    83
    61
    30
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newark, New York
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 1 week ago

The hotel staff was very accommodating and friendly. The room clean and comfortable. Have attended this event for the past 4 years, this year the worst! The buffet was cold,presentation not enticing, and the food itself sub standard. They need to get the olf (previous) kitchen crew(cooks back

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Germantown, Maryland
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Was forced to stay at this Holiday Inn property over the holiday break and was really disappointed in how old everything was in the hotel. The elevators are Extremely slow and run down and the room décor looks like is was installed in the late 70's. The bed was really uncomfortable and the air handler unit was a total nightmare.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear TravelinManTravelin, Thank you for taking the time to review our property. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input... More 

Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I recently booked a 5 night stay at this hotel from priceline using their express deals and paid in full in advance. my friend offered me to stay at his place after a day so I decided to check out early from the hotel, I asked the hotel staff if I can check out early, she checked me out and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear avinash t, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your... More 

Kingston, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 18, 2014 via mobile

We have stayed at this hotel a few times since our youngest son attends Wells college about twenty minutes away. It is clean and comfortable. They have a pub downstairs as well. Since our son still has a year and a half of college left, we will be staying here a few more times. Also the staff is very courteous.

Was this review helpful? Yes 1
delhi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2014

Nice, Clean and Friendly property for Stay As per my experience, Front Staff is very nice and cooperative. I would like to mention the name of Jeanine.. She is very kind and helpful all the time.. Thank you so much.. See you soon. Also the restaurant and Bar staff is very friendly and nice...

Was this review helpful? Yes 2
New Cumberland, Pennsylvania
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2014

Most of the front the staff was very helpful and friendly. Motel was clean and nice with a nice pool. Even the salon was nice and the everything was within walking distance which made it worth the visit.

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Richmond, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 18, 2014

First, let me say the front desk staff was awesome and did the best with what they had. I was one of the other guests in the same boat as jonorris (below). I booked my hotel in April. I arrived at 3:30pm for a wedding, and my room wasn't ready. In fact, they took so long to get my room... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear dlg200, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 7, 2014 via mobile

I work for the Marriott. Front desk staff eating while we tried to check in. Bar staff made my drinks wrong and kept insisting they did not. I am a bartender by the way. But my biggest complaint is being double charged and still haven't been reimbursed.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear marymegan129, Thank you for writing a review regarding your recent stay. It is regrettable you were not satisfied with the services you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely,... More 

Long Island, NY
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 31, 2014

This is an older hotel. Everything about it is a little dated and it doesn't give you the excited feel of staying in a hotel for an event (a wedding, in my case). With that said, our room was clean and comfortable. Clean, comfortable bed, towels and a hot shower. Just what you'd expect from a hotel without any extras... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes Region, responded to this review

Dear Turkette, Thank you so much for your feedback. I am elated to learn that the comfortable accommodation and bathroom facility exceeded your expectation. However, I am sorry for the issues you may have experienced due to the room allocation and service you received. We assure you that this is not up to our standards and corrective action has been... More 

Brandon, Florida
Senior Contributor
33 reviews 33 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 28, 2014

We have been coming to Auburn on visits for the past 25 years and we always stay here. It has been a consistently good experience. The rooms are high quality. The location is central. Lots of parking. In-house eating places. We also like the atrium space around the indoor pool. In the winter take an inner room; it is warmer.... More 

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Auburn - Finger Lakes Region

Address: 75 North Street, Auburn, NY 13021
Phone Number:
Location: United States > New York > Finger Lakes > Auburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Auburn - Finger Lakes Region 3*
Number of rooms: 165
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Also Known As:
Holiday Inn Auburn - Finger Lakes Region Hotel Auburn
Auburn Holiday Inn
Holiday Inn Auburn - Finger Lakes Region NY

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