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Hilton Garden Inn Auburn

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74 State Street, Auburn, NY 13021
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Hilton Garden Inn Auburn
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386 Reviews from our TripAdvisor Community

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Clayton, United States
5 of 5 stars Reviewed 2 days ago NEW

The staff was extremely friendly and helpful all around. We were in a rush in the morning but needed a good healthy breakfast as we were in town for my daughters sport event. The staff helped us mad made sure we were out the door on time.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debbie B
Chambersburg, Pa., United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

This was out first stay at a Hilton Garden Inn and we were not impressed The room was on the small side and the view consisted of a State Prison. A $9.95 charge for breakfast at this price point is out of line with the competition. Most hotels at this price point include a decent complimentary breakfast. I think there... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas P
Auburn, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was great. Clean. My room was very spacious. The bar was amazing too. Some great drinks offered. The best part was the staff. Front desk was so nice and accommodating. I'm a member and they acknowledged that and made me feel welcome. It's location is nice. It's busy but you can walk to shops and other restaurants. The... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kristina D
Buffalo, New York
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Hilton Garden Inn when we were in the area for a wedding. We weren't in our room for long because of the festivities but we appreciated courteous staff, clean room, very comfortable beds and the wall thermostat for the HVAC system which was a huge cut above the unit by the window that most hotels... More 

Helpful?
Thank DayTripper1630
Buffalo, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We recently stayed overnight at the Hilton Garden Inn for one night. The lobby is gorgeous, the desk people were very pleasant and accommodating . The room was just ok. Not what I am used to at a Hilton Garden Inn. Seemed small and not cleaned very well. It wasn't dirty, it just had a smell of old cigarettes and... More 

Helpful?
Thank Laura M
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review

Thank you so much for taking the time to review our hotel. We are so happy that you found our staff to be pleasant and accommodating. I must apologize for the condition of the room in which you stayed. Our cleanliness ranking is extremely high and I assure you that your experience is the exception, rather than the condition. I... More 

Utica, NY, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean rooms, a pool for the kids to play in. The staff is very helpful and the driving directions to the hotel are very clear. Beds are comfortable, a/c and heat thermometer in each room. Complementary USA Today and local paper.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Regina S
Philadelphia
Level Contributor
214 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It is very nice to have another choice of hotels in Auburn. The Garden is doing a very nice job with rooms and service. The breakfast was a bit disappointing. The quality is at the level of those hotels that include breakfast and the garden charges $9. Rooms are very comfortable and the a/c units work well with minimal noise.... More 

Helpful?
Thank nolantho
Niskayuna, New York, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 6, 2016

This brand new looking HGI was perfectly located for my needs, as I was in town to see a performance at the Auburn Public Theatre. Plenty of parking right near the entrance, and the pre-check in with room selection option, made it a breeze to be in my room within minutes. I was then able to walk a few blocks... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tim M
camillus, United States
1 review
5 of 5 stars Reviewed January 5, 2016

It was very nice. There was a hair in my breakfast omelet, but overall I enjoyed my stay. We had a very large wedding party and they accommodated us very well. The rooms were nice and the beds were very comfortable. They placed all of the guests in rooms within a small area making it easier for us to keep... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Emilie S
1 review
5 of 5 stars Reviewed January 3, 2016

This was our second sty at the Hilton Garden Inn in Auburn NY and we had a great time. The hotel was clean and up-to-date. Services and amenities were great and the staff went out of their way to make our stay fantastic. The adjoining restaurant, BeauVines is great - a favorite in the area. Highly recommend, especially is you... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank paulmS9536TW
Michelle Q, Manager at Hilton Garden Inn Auburn, responded to this review

Wow thank you for your amazing review! We are so pleased to hear you enjoyed your time with us both times. We will surly pass on your comments to are fantastic team, they work around the clock to insure every guest that walks through are doors leaves as happy as you! We hope to see you again soon! Michelle Quintana More 

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