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Casa Andina Private Collection Puno

#22 of 65 Hotels in Puno
Certificate of Excellence
Av. Sesqui Centenario 1970 | Sector Huaje, Puno 51, Peru
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Casa Andina Private Collection Puno
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Ranked #22 of 65 Hotels in Puno
Certificate of Excellence
A recent review
4 of 5 stars reviewed today
NABAVEY London, United Kingdom
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716 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
120 reviews 120 reviews
41 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed today NEW

Our third experience of the Casa Andina chain. One good, one middling now the delights of Puno. The hotel is situated outside the city which is no bad thing as the city is great to look at from afar not so interesting up close. Very different in style from Arequipa - yes a little worn around the edges but a... More 

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Charlottetown, Canada
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is right on Lake Titikaka - beautiful setting. We found it a little noisy - walls seem a bit thin plus people were walking around outside. I had to ask to have my sheets changed as there were several stains on them. This should not be the case for a hotel of this category No Air conditioning in... More 

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Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, Thank you for your review. We really appreciate the time you took to share your comments about your recent stay at our Casa Andina Private Collection Puno. First of all, I would like to apologize for the inconveniences presented with the noise; just as well, I apologize for the uncharacteristic mistake presented with our housekkeping procedures. I already... More 

Geneva
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night, the triple room was not great, by the side of the service room so we could hear staff going in and out. Quality was standard, but staff were really nice. Very small reception area and bar with a few tables & fire place. Breakfast was downstairs and again standard choice, nothing special. Ask for a room... More 

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Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, Thank you for taking the time to share your experience at our hotel with us. We truly appreciate the feedback we receive from our guests, it helps us improve on a daily basis. I regret the inconvenience presented with the room assignment as well as the bad impression you took regarding the noise. Please accept our sincere apologies... More 

Wellington, New Zealand
Top Contributor
153 reviews 153 reviews
54 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

We were staying in a hotel in Puno and visited the Casa Andina's restaurant for lunch on the recommendation of friends. We were very pleased that we did. The menu was wide and varied and the staff polite and helpful. The wine list contained some excellent wines and of course, the obligatory and well made pisco sour. Our table was... More 

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Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our Alma restaurant. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back... More 

Hertfordshire, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

On the positive side the restaurant is excellent, the staff are friendly and helpful and the position on the shores of the lake is very good. However I was left with the impression that penny pinching was a management philosophy. The rooms are tired and outdated although of a reasonable size. They desperately need a facelift. The heating is inadequate... More 

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Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, Thank you for taking the time to share your experience at our hotel with us. We truly appreciate the feedback we receive from our guests, it helps us improve on a daily basis. I really appreciate your nice comments about our Alma restaurant and our staff. On the other hand, I regret to know about the inconveniences presented... More 

Phoenix, Arizona
Top Contributor
69 reviews 69 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this property for two nights and thought it was very nice. There are different levels, as it's kind of on a hill. You walk into the lobby area and there's also a small bar area. They also have a little area next to the reception desk where you can buy water, coca candies and other little misc... More 

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Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, We truly appreciate the time you took to share your experience regarding your recent stay at our Casa Andina Private Collection Puno. I am pleased to know that you enjoyed the hotel’s view and also you were very satisfied with our facilities and service provided. We work very hard to ensure our guest’s satisfaction and we are very... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

we spent two nights here. The place is nice. The rooms are good, but not special. It has a good restaurant. It has lovely views over Puno- but is a bit out of town. The service was amazing and really set it apart. The staff at the front desk really helped us out - in particular with advise on how... More 

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Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, Thank you for taking the time to share your feedback regarding your experience at our Casa Andina Private Collection Puno. We appreciate learning about our guest’s experiences because it helps us note those matters which can still be improved about our service. We appreciate your nice comments about our staff and our location. We will share this with... More 

London, United Kingdom
Top Contributor
77 reviews 77 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was our 7th Hotel in a 2 week trip to Peru and was the worst hotel we stayed in. Apart from the food in the restaurant, which was superb, the rest of the stay was distinctly below expectations. The room was small and stuffy, no air con. The bathroom was terrible, the water barely dribbled out of the shower,... More 

Was this review helpful? Yes
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, We truly appreciate the time you took to share your review regarding your recent stay at Casa Andina. First of all, I am very sorry to know about the inconvenience presented with the room assignment as well the bad impression created. We will be taking your comments into account in order to improve our service and the points... More 

UK
Top Contributor
124 reviews 124 reviews
99 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent two nights here and thoroughly enjoyed it. Check in was quick and efficient and the staff were friendly. We were initially allocated a room right next to reception on the ground floor and asked to move - this was done rapidly and with good humour. The porter was particularly keen to help. Rooms are pretty small but very... More 

Was this review helpful? Yes
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We will be sharing your nice comments with our staff, it... More 

New York City, New York
Top Contributor
61 reviews 61 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed in two different hotels in Puno (and also did a homestay on Lake Titicaca). The hotel was amazing either way but for the price we paid, it was incredible. We made sure to get the lake view rooms. For the extra 10 dollars it was well worth it. Also the breakfast was great.

Was this review helpful? Yes 1
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. Once again thank you for your feedback. We sincerely hope to... More 

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