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Casona Plaza Hotel

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Jr. Arequipa No 655, Puno 051, Peru
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1 room 1 guest
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Casona Plaza Hotel
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262 Reviews from our TripAdvisor Community

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Traveler rating
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    104
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    21
    8
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Utah
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

This hotel is in a good location. It is relatively clean and has small heaters in each of the rooms.They have wifi routers on each floor but they Don't work in every room. It Feels safe, the lobby is bright, heaters and a fireplace. They have a restaurant for dinner and the served breakfast is better than some places so... More 

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wallington surrey
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 1 week ago

We had the misfortune to stay here as part of a tour. Our room was awful, dank, dirty, smelly and no light in the bathroom. After seeing it we went straight back down to reception to say how unhappy we were with the room and how we weren't prepared to stay in it. We were basically told tough luck the... More 

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The Hague, The Netherlands
Level Contributor
21 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed here two nights. It was ok but 4 stars hotel in our oppinion. Sheets of one bed were not clean, toilet of one of the two rooms we had was not flushing properly. We found hair from visitors before us in the bath. The stop of one bath was missing, so we had to ask for one before... More 

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Lyon, France
Level Contributor
227 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a 3 weeks trip in Bolivia, we had a sstop in Puno and stayed in this hotel. Well located in the city centre. Rooms are wide. There is an individual heating system in each room. Wifi free. and 2 avalaible computers in the lobby. Breakfast is excellent

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London, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Ok hotel in the centre of Puno, conveniently located close the the main square and pedestrianised zone, with lots of restaurants and bars close by. Clean room with a small oil-filled radiator and extra blankets (it can get cold in Puno overnight). A bit noisy from a local nightclub/bar close by - but no noisier than other hotels we stayed... More 

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Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel had an outstanding customer service, food, wifi, laundry, and bar! I was traveling for about 13 days to the south of Peru and on 8th day I landed in this beautiful hotel for Puno thanks to a tour service. I felt safe the whole time including the time there were riots on the street. Slept like a baby... More 

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Leicester
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 24, 2015

The hotel is clean, rooms are spacious, they provide a basic breakfast. That is where the positives end. I am never staying here again. Very tired atmosphere with little interest from staff to brighten up things. Nothing at breakfast gets refilled after 7:45 am (runs till 9 am). If you cam after 8 am, you'll have only scraps left over.... More 

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San Francisco
Level Contributor
69 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed July 21, 2015

Carsona Plaza, was unacceptable and not to habitable standards. It was definitely not to code, even for Peruvian standards. The dining area was filthy. The floor looked like it hadn't been mopped in years, as can be seen along the edges of the walls. The lady that cooked at the egg station in the morning, just threw egg shells into... More 

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Toronto
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 14, 2015

This is not a four star hotel. We have stayed in the triple room; it was comfortable and clean.The hotel is situated next to the plaza and everything is in a walking distance. The breakfast has good variety. The wi-fi in the room did not work well. The food was good but it took a long time to prepare/serve. We... More 

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Manchester, United Kingdom
Level Contributor
132 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
3 of 5 stars Reviewed July 14, 2015

We only stayed here for one night, which was enough. Nice appearance and the staff were always friendly. Wifi was not the strongest in the rooms, there were only certain places in the room it would work, but was hit and miss. Good location to the main street where the shops, restaurants, attractions etc are We were meeting our group... More 

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