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Qelqatani Hotel

#24 of 65 Hotels in Puno
Certificate of Excellence
Jiron Tarapaca 355, Puno, Peru
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1 room 1 guest
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329 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (329)
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    (58)
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Florida
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

hotel was clean ,provided for free oxygen to help symptom of altitude sickness. uses visa card for local currency only. central located ,narrow streets ,noisy at night,uses electric heater for winter nights choose upper room,free breakfast wifi in rooms OK

Was this review helpful? Yes
QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Dear Guest, thank you very much for your feedback. More 

Northampton, Pennsylvania
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Right now i am sitting in bed and have been up since 4 a.m. due to the noisy room i was placed in. When i checked in the wifi did not work on the floor i was on so they moved me next to the steps. Since a good nights rest is the most important aspect to a hotel stay... More 

Was this review helpful? Yes
QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Dear guest, we really sorry about your insatisfaction during your stay with us. Sometimes our WiFi have problems and we are trying to improve this service but in some cases it is not our fault and it is fault of our internet provider. About the noise on weekends we tell our authorities to help us because is not possible that... More 

Oregon
Level Contributor
210 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This must have been a nice hotel in days gone by. The lack of maintenance and upkeep is starting to show. The staff is neither discourteous nor helpful. With a remodel, energy efficient lights, and a new attitude for the staff this could be a nice place. We felt safe in the neighborhood, there are some nice restaurants nearby, however... More 

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QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

We regret that your stay was not as expected. We want always our guest have an excellent stay but it is not always possible for some reasons. Thanks for your feedback. We hope it helps us to improve in our business. More 

Thornhill, Canada
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 24, 2015

We stayed in Qelqatani for a couple of nights in Puno - though born and raised in Canada, both my husband and I found the hotel ridiculously cold! The hotel did provide us with an electric heater to plug in, but even after leaving it on all night, it didn´t get much better. The hotel is just not built for... More 

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QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

We can only apologize for the bad experience you had with us. In case like this we hope that you inform us during your stay to give you solutions, but now we can only apologize with you and see how to improve these errors that mention us. More 

Philadelphia, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2015

This was a great find. Only paid $24/night. Completely updated inside with modern bathroom (all marble and floor to ceiling tiles)great shower with excellent water pressure and instant hot water). This set up such a high standard that I was never satisfied in any other hotels while in Peru. Only downside was the TV was really old and small compared... More 

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QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Thanks for sharing your experience with us. Our room price is usually higher but you had access to a promotional campaign that usually do from time to time. Regarding our televisions now it is all 32-inch LED TV in all rooms. More 

Rockville, Maryland
Level Contributor
3 reviews
4 of 5 stars Reviewed July 9, 2015

This is a good, functional hotel located in the heart of Puno, and within easy walking distance of the city center. It is clean and the staff are friendly and helpful. My room was comfortable and reasonably spacious, with a full sized and very deep bathtub that was much appreciated after a day spent sight seeing. My room fronted on... More 

Was this review helpful? Yes
QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Thank you for sharing your experience with us. We try to solve the problems that occur in the hotel, but unfortunately there are external problems that our authorities can not resolve, however, if someone had trouble with noise you can tell us and we can give you earplugs for a better stay with us. More 

Auckland Region, New Zealand
Level Contributor
204 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed June 30, 2015

We stayed here 1N as most reviewers seem to do. Our room was ok,simple and clean but the bed was soft and dipped in the middle. We were on the street front so were disturbed with car horns all night. Not the hotel's fault of course! The breakfast buffet was fine and we were served a tasty omelette. The hotel... More 

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QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Thank you for staying with us and for your feedback. We are pleased that overall you had a good stay with us. If the mattress is not good as you mentioned we will change it. More 

Buenos Aires, Argentina
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 24, 2015

Our Puno tour guide selected and booked this hotel for us. It was fine, served it's purpose, but wasn't anything special. Very basic hotel. The breakfast was a traditional continental breakfast. The rooms were fairly clean, though there were some long hairs on the bathroom floor at arrival.

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QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Thank you to send your feedback. We will take care about your comments. We are a very clean hotel so if you see something but in any hotel it is better for us that you tell us about it to give you a solution like a room change or something to fix your observation. More 

Port Hope, Canada
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 16, 2015

We stayed here one night and left our luggage and returned a day later. Nora at the front desk was extremely helpful. Room was comfortable and breakfast good. We had to leave very early for our excursion and the breakfast guy came in early so we could have a cold breakfast before departing. Location was good and area safe.

Was this review helpful? Yes
QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Dear guest we really appreciate that you share your experience with us. We work every day to get good comments and we are happy to find them More 

Linz, Austria
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 10, 2015

Very good value for money, close to the main street, safe area. The rooms are a little bit updated but spacious, simple and clean.The heater in the room was on constantly due to the low temperatures. Internet was slow because our room was far away from the modem. Downstairs worked properly. The staff was helpful and friendly. The breakfast was... More 

Was this review helpful? Yes 1
QELQATANI, Director Comercial at Qelqatani Hotel, responded to this review

Thanks for take a time to write about your experience with us. We hope fix soon the theme of WiFi in some places of our hotel that signal is low. More 

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