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Hotel Hacienda Puno

Jr. Deustua 297 | 297 Deustua St, Puno 05151, Peru
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1 room 1 guest
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Hotel Hacienda Puno
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271 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nova Scotia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for three nights in early August. The hotel is undergoing renovations. We were in the room right next to the construction zone. At 3am, there were loud truck noises and lots of banging - sounded like supplies were being delivered. Work started up at 6am. Next day, we asked to be moved. The staff seemed very surprised... More 

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Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Capegirl, Gracias por su estadia y comentarios, lamentamos los inconvenientes que pueda haberles ocasionado las reformas en nuestros hoteles.... More 

New York City, New York
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Fairly comfortable room, though small. Toilets don't work very well, heat is not effective in warming the room. Well located, good breakfast. They are undergoing construction, though and I was extremely angry to hear pounding sounds of construction at 5 in the morning. How can a traveler enjoy anything about a hotel or city without adequate sleep? This was infuriating.... More 

Was this review helpful? Yes
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Anne, Gracias por tu estadía en nuestro hotel, efectivamente tuvimos dos días con algunos ruidos por las reformas que... More 

Travelers are raving about these Puno hotels

Lennox Head, Australia
1 review
5 of 5 stars Reviewed July 18, 2015

" Comfortable room, very friendly & very helpful staff, great breakfast and restaurant, and a great location - highly recommend Hotel Hacienda Puno! " .. Internet did keep dropping out and was slow most of the time but I think this happens in Peru generally - didn't really spoil my stay though!

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Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Dottie02, Muchas gracias por tus comentario así como su estadía. Como indicas nuestro hotel cuenta con una excelente ubicación... More 

Rio de Janeiro, RJ
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

The hotel is good for the price, very comfy with real hot water. The breakfast is quite good, and the room and bathroom were clean. It is very well located, has wi-fi and the reastaurant is good: lots of food for a reasonable price.

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Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Vgurgel, Gracias por sus comentarios y estadia, efectivamente contamos con una excelente ubicación en ciudad. Ademas le comento que... More 

Halifax, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2015

We booked this hotel last minute and we were very happy with our stay! The staff were very friendly and helpful! The hotel was dated, but still very clean. Our room was HUGE. Shower was amazing - lots of hot water and pressure! The restaurant was great as well! Lots of choices at breakfast. The hotel is in safe and... More 

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Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Ali, Gracias por tus comentarios, como indicas contamos con una ubicación preferencial en la ciudad, sumado a un gran... More 

Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 18, 2015

ok hotel for the price w 1 decent breakfast 2 decent hot water 3 decent room 4 decent location (2 min walk from the city centre)many sites/ restaurants. 5 decent heating (impt in winter in Puno) wouldn't mind staying here again.

Was this review helpful? Yes 1
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola DRLCS1, Gracias por tu estadía y comentarios, ademas de los puntos que menciona estamos en un proceso de reformas... More 

Darlington, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 6, 2015 via mobile

The hotel is well situated near the Main Square and the hot spot of Lima Street. It is pleasant enough for the cost, but is very noisy. Don't stay here if you are not a heavy sleeper or want to sleep undisturbed past 6am. Partly due to guests up and about for early tours, but most of the noise comes... More 

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Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola David, Si bien es cierto que la actividad del hotel y movimiento de los huéspedes comienza muy temprano, es... More 

London, England
Level Contributor
69 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed June 4, 2015

We stayed for two nights at this hotel. Our check in was efficient and quick. The room was clean, well-furnished and decorated. The rooms at the front of the hotel suffered from the street noise so it’s best to ask for the room at the back of the hotel. The hotel lift took ages so if you can try taking... More 

Was this review helpful? Yes 1
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Safari, Como indicas contamos con una excelente ubicacion en la ciudad de Puno. Te comento que referente a los... More 

Worcester, United Kingdom
Level Contributor
108 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
1 of 5 stars Reviewed May 29, 2015 via mobile

We should have stayed in the Hotel Hacienda Plaza de Armas but were moved here for our 2 nights in Puno. We were having 1 evening meal included but the manager gave us a 2nd night evening meal to compensate the move!! I think he thought he could butter us up to keep us quiet, he was wrong!! The room... More 

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Portstewart, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed April 20, 2015

This hotel and especially its bedrooms, is a dump. I could hardly believe it when I noticed in the Reception area the framed certificate from TripAdvisor giving it a rating of 4* when it hardly even reached 2* standard. The room I was given was dark, dingy, had failing electrics, dirty bathroom and worst of all had no outside window.... More 

Was this review helpful? Yes
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Estimado Scott, Antes que nada agradecer su visita, respecto a su comentario le indico que estamos en proceso de reforma... More 

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