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All 63 Puno hotels

Hotel Hacienda Puno

3.0 of 5 Hotel   |   Jr. Deustua 297 - Puno, Puno 05151, Peru
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64%
Ranked #34 of 63 hotels in Puno
A recent review
3 of 5 stars Reviewed January 31, 2014
Manzar B Brussels, Belgium
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148 people have reviewed this hotel

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    2
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22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Mexico City, Mexico
Top Contributor
148 reviews 148 reviews
90 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My room (206 I think) was VERY DIFFERENT FROM WHAT THEY SHOW ON PROFESSIONAL PICTURES! See my pics. No window to the outside. Stained old chairs. Cheep blankets (not the fluffy white ones as shown on booking.com, for example), cheep toiletries (again not as on booking.com pics) and large portion of my bathroom was filled with humidity, paint pealing off.... More

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Brussels, Belgium
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 31, 2014

Hotel in in a very crowded street and impossible for any taxi or car to stop in front. We had requested a double bed and a transfer from the train staion. The requested services were not provided and could not get an answer at the reception where the level of English is not quite adequat. Breakfasi served on the 6floor... More

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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 21, 2014

The hotel is very close to the plaza where there are many restaurants and souvenir stores. The location is good, however, the room, especially the washroom is not clean. The rooms facing the street are very noisy. The restaurant in the hotel is good and the breakfast provides a variety of food.

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Canmore
Top Contributor
85 reviews 85 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 27, 2013

Very nice little hotel in Puno - walking distance to the plaza, pedestrian restaurant area and Lake Titicaca. You can book your excursions to the floating islands at the front desk - the staff were really helpful with suggestions of things to see and do in the area. Decent breakfast to start the day with a great view out over... More

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paul_palacios, Director of Sales at Hotel Hacienda Puno, responded to this review
Google Translation

Estimado OneOfTheS Gracias por sus comentarios, estaremos esperando su reserva cuando vuelva a Puno! saludos atentos, More

Calgary
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 26, 2013

This hotel is on one of the little side streets going to the main Plaza. I found it not very clean, rather old & tired. The tub was falling apart. Some centre rooms have no windows, ours faces the road and it is very noisy. Bars, cars, loud music...difficult when you need to get up early. There is oxygen available... More

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Cheshire, England
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 30, 2013

We stayed here for one night after visiting Lake Titicaca. The staff were very friendly and helpful. The hotel is only two blocks from the centre of Puno and there are plenty of restaurants within five minutes walk. The hotel is on a busy street but we found the spacious rooms to be quiet at night. The well stocked breakfast... More

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paul_palacios, Director of Sales at Hotel Hacienda Puno, responded to this review

Dear Zeusco, Thank you for your comments! More

Oxford, UK
Top Contributor
59 reviews 59 reviews
46 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 16, 2013

This hotel is right on the main square and if you get a room at the front, you can open the doors & watch the world go by. Rooms were comfy, clean & tidy if not a little small. Breakfast selection was pretty poor. Most other hotels we stayed in Peru had loads of character, where as this one was... More

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American in Perú
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 18, 2013

We're a family of four, two small children (3, 5). We stayed in a "triple" room on the fourth floor that consisted of two twin beds and one queen. It was perfect. The rooms and linens were very clean. The bathroom was very nice and modern. Lots of hot water! We stayed in a room on the street side and... More

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paul_palacios, Manager at Hotel Hacienda Puno, responded to this review

Dear Guest Is a pleasure for us to know that you and your family joy of a good stay in our hotel, our rooms are spacious and comfortable we are glad you are pleased about our breakfast complete with various cereals, fruit etc. We hope you visit us again Zendy Manzaneda Cipriani Mktg Manager More

Melbourne, Australia
Top Contributor
91 reviews 91 reviews
46 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed June 17, 2013

Well located; just two blocks from the Plaza de Armes and the pedestrian mall. Breakfast was good. The room was clean but very small and without soundproofing between rooms; listening to everyone else’s showers and TV is not ideal. The wi fi only works in the reception area and not in the room. The foyer was lovely, but the rooms... More

Was this review helpful? Yes 1
paul_palacios, Manager at Hotel Hacienda Puno, responded to this review

Good Afternoon Dear Guest: We find it strange the comment about noise, is the first time we have. About internet problems already fixed thank you very much for trusting us Zendy Manzaneda Cipriani Marketing Manager More

Tucson
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 12, 2013

We stayed for one night only. We were not expecting a great experience but were disappointed anyway. The staff was essentially useless and uninformed. We handle our own baggage all the time and continually had to tell their personnel not to touch our bags in transit. The front desk knew very little. We wanted to change a $20.00 into soles... More

Was this review helpful? Yes 1
paul_palacios, Manager at Hotel Hacienda Puno, responded to this review

Good afternoon Dear guest I am sorry for the bad experience, comments on the breakfast did not seem fair it is very complete with cereals, breads, yogurts, juices and various types of fruit. on our staff told him that in reception work with fully trained bilingual staff Even so we apologize for the inconvenience. Zendy Manzaneda Cipriani Marketing Manager More

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Additional Information about Hotel Hacienda Puno

Also Known As:
La Hacienda Hotel Puno
Address: Jr. Deustua 297 - Puno, Puno 05151, Peru
Location: Peru > Puno Region > Puno
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #34 of 63 hotels in Puno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Puno 3*
Official Description (provided by the hotel):
Just a 3 minutes from The Titicac Lake is situated La Hacienda Puno in the heart of the Puno City. Relaxation and cosiness were the concepts that inspired the room design. ... more   less 
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