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All 64 Puno hotels

Hotel Hacienda Puno

3.0 of 5 Hotel   |   Jr. Deustua 297 | 297 Deustua St, Puno 05151, Peru
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Ranked #38 of 64 hotels in Puno
A recent review
4 of 5 stars reviewed 3 days ago
Agnieszka T Lodz, Poland
  • Reviews (171)
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171 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Lodz, Poland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have been here in January, it was cold and just after hail. The hotel is next to the main square, close to the cathedral and many shops and restaurants. We have got nice room, with extra blankets and the electric heater. Water in shower was very hot. Wi-Fi in room no problem. I liked the breakfast very much, good... More

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Lima, Peru
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Stayed here on the night of the 25th of July. I live and work in Peru, and have come to accept poor levels of service in hotels, and the service industry here in general. However, Jaqualine (I think that was her name), was possibly the most incompetent and rude individual I have had the displeasure of dealing with. We arrived... More

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Dubai, United Arab Emirates
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We arrived and the receptionst was so rude, she did not help us, she also made out that we have never stayed in a 3 star hotel even though we all work internationally, from Lima, Hong Kong, and Dubai There was no hot water, there was no wifi even though she claimed there was, when we asked to speak to... More

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Deinze, Oost-Vlaanderen, Belgium
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the hotel is located in the center if Puno near the 'shoppingstreet'. It's a 2-minute walk to a lot of restaurants and souvenirshops. the room was really noisy because of the busy street at the window. we asked to get an other, more silent room. this was no problem. the second room was way better for us.

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paul_palacios, Director Comercial at Hotel Hacienda Puno, responded to this review

Dear Margot Thank you for your good comments! Regards, More

Senior Contributor
46 reviews 46 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 4, 2014

We stayed for one night on May 29, 2014, when we wanted to visit Lake Titikaka. The hotel is very much in the center of the town. We walked two small blocks and got to this busy street that had all types or restaurants and gift shops. There are also banks and places to exchange money. The room we had... More

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HHPHOTELES, Gerente at Hotel Hacienda Puno, responded to this review

Dear Guest We appreciate the time you took to share your experience at our Hotel Hacienda Puno. I am glad that you had a good stay in our hotel We hope to visit again soon. Manuel palacios Product manager More

1 review
4 of 5 stars Reviewed May 16, 2014

If you are not familiar with travelling in South America and compare this hotel to North American hotels, then you will agree with other travelers who talked about noise and non-4-star linens. We found this spartan room (509 with 2 twins and a double bed) to be very clean and comfortable. Blankets did not match, windows have gaps in them... More

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paul_palacios, Director of Sales at Hotel Hacienda Puno, responded to this review

Thank you for your comments about the hotel and service, sorry for the street noise... In the following months we are going to change all windows to a full anti-noise system, we are designing a system like our hotel Hacienda Plaza de Armas in Puno. Regards, More

Aurora, Colorado
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 12, 2014

We had a great experience at Hotel Hacienda Puno. When we first arrived, we didn't have change to pay the taxi and the manager paid the taxi for us until we could get smaller bills. They went out of their way to help us feel comfortable. The breakfast was varied and traditional. Although it's true that the rooms with street... More

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paul_palacios, Director of Sales at Hotel Hacienda Puno, responded to this review

Dear Ajolmo, Thank you for your comments! We are working to improve all staff service includding restaurant. regards, More

boston, ma
Top Contributor
58 reviews 58 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 28, 2014

Puno was our last stop on the trip. When we arrived at the hotel, they gave us a dark windowless room with two beds. I told them it must be a mistake since i booked a triple room for 2 adults and 2 kids. Finally the receptionist gave me a triple. It was facing the busiest street where people and... More

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paul_palacios, Director Comercial at Hotel Hacienda Puno, responded to this review

Dear Newtonmom Thank you for your comments, all our rooms has windows, we have rooms with Street view and interior view... some times we are full house and some passengers prefer the rooms with street view. All our bathrooms have bathtubs and marble finished, all is completly clean, all time, beds and carpet are cleaned diary, we feel sad it... More

Mexico City, Mexico
Top Contributor
165 reviews 165 reviews
99 hotel reviews
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed March 19, 2014

My room (206 I think) was VERY DIFFERENT FROM WHAT THEY SHOW ON PROFESSIONAL PICTURES! See my pics. No window to the outside. Stained old chairs. Cheep blankets (not the fluffy white ones as shown on booking.com, for example), cheep toiletries (again not as on booking.com pics) and large portion of my bathroom was filled with humidity, paint pealing off.... More

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paul_palacios, Director Comercial at Hotel Hacienda Puno, responded to this review

Dear Mrs. "Ilivemexico" Thank you for your comments, about the humidity problem in the ceiling of the bathroom, we fixed! You tell us we use profesional photos for the hotel, course we did it! Now you too use profesional photos for other comments for other hotels in Puno.. only when you flatter them.. why? Also you have a tourism profesional... More

Brussels, Belgium
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 31, 2014

Hotel in in a very crowded street and impossible for any taxi or car to stop in front. We had requested a double bed and a transfer from the train staion. The requested services were not provided and could not get an answer at the reception where the level of English is not quite adequat. Breakfasi served on the 6floor... More

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Additional Information about Hotel Hacienda Puno

Address: Jr. Deustua 297 | 297 Deustua St, Puno 05151, Peru
Location: Peru > Puno Region > Puno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Puno 3*
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Also Known As:
La Hacienda Hotel Puno

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Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Hoteles Hacienda del Peru, peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Puno Hotel it is bigger with 58 rooms and It is one block to the main square. This hotel is the only one with a sky room with a spectacular view to the lake and the mystic mountains. In the morning you can see the sunrise born from the lake enjoying an early coffee with a delicious typical breakfast. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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