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Hotel Hacienda Puno

Jr. Deustua 297 | 297 Deustua St, Puno 05151, Peru
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216 reviews from our community

Traveler rating
    37
    91
    57
    24
    7
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34
88
16
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bratislava, Slovakia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We styed for 2 nights. + absolutelu helpfull staff. Without theyre overstandard approach, we would have had problems with bus transport to Cuzco. A woman from reception phoned to bus company to assure if our bus is really going the day after in the morning. 4.-5.3.2015 was a strike in Peru and there were some problems with busses. She found... More 

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Girdwood, Alaska, United States
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 6, 2015

Is it off season? We paid $35US for a standard double during the Candelaria celebration. Puno was packed. Just off the main Plaza our cimings and goings by taxi were blocked by parades for 2 days. We walked the last few blocks. Great breakfast in the panoramic 6th floor dining room included with vieea of Titicaca and the citycity. High... More 

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Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Estimado Louis, Agradecemos su hospedaje en nuestro hotel así como sus comentarios. Esperamos que haya podido disfrutar de la hermosa... More 

Melbourne, Australia
Top Contributor
65 reviews 65 reviews
48 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 28, 2014

Stayed here for 1 night on a quick visit to Puno and enjoyed our stay. The rooms were quite basic but well equipped for a cold night in Puno! The bed had lovely warm blankets and extra blankets in the cupboard also, which was fantastic as the weather was below zero degrees celcius overnight. The bathroom was a good size... More 

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Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Estimada Aussie, Gracias por sus comentarios, sin dudas que el clima en puno es un poco extremo es por esto... More 

St. Catharines, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 13, 2014

We spent 2 nights at this hotel while visiting Puno. Great location, very close to the square The room was clean but very run down, although the common areas were very nice. The shower was great with plenty of hot water and water pressure. Breakfast was alright but not very warm. If I were to stay in Puno again I... More 

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Toronto
Contributor
13 reviews 13 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 31, 2014

We stayed in this hotel for 2 nights this August. The hotel is well situated and only 2 minutes walk to the main square where there are restaurants/ shopping. The hotel is very out-dated and the rooms have seen better days. This is part of my travel package and if I were to do this again, I would upgrade to... More 

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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2014

very enjoyable hotel, good location near plaza de armas and calle lima , good room and a great bath (amazing hot shower - even better after a busy day tour). sometimes a bit noise from the street. also the breakfeast with veriety and diversity. i do recomend be here!

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HHPHOTELES, Gerente at Hotel Hacienda Puno, responded to this review

Dear guest Thank you very much for having found time to write your review on Trip Advisor. We appreciate your comments, I will share them with my team. We are delighted to know that you have enjoyed your stay with us. Thank you very much again. We hope to welcome you again in our facilities Kindest regards, Manuel Palacios Product... More 

Lodz, Poland
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 19, 2014

I have been here in January, it was cold and just after hail. The hotel is next to the main square, close to the cathedral and many shops and restaurants. We have got nice room, with extra blankets and the electric heater. Water in shower was very hot. Wi-Fi in room no problem. I liked the breakfast very much, good... More 

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Lima, Peru
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 29, 2014

Stayed here on the night of the 25th of July. I live and work in Peru, and have come to accept poor levels of service in hotels, and the service industry here in general. However, Jaqualine (I think that was her name), was possibly the most incompetent and rude individual I have had the displeasure of dealing with. We arrived... More 

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Dubai, United Arab Emirates
2 reviews
1 of 5 stars Reviewed July 27, 2014

We arrived and the receptionst was so rude, she did not help us, she also made out that we have never stayed in a 3 star hotel even though we all work internationally, from Lima, Hong Kong, and Dubai There was no hot water, there was no wifi even though she claimed there was, when we asked to speak to... More 

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Deinze, Oost-Vlaanderen, Belgium
Top Contributor
52 reviews 52 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 21, 2014

the hotel is located in the center if Puno near the 'shoppingstreet'. It's a 2-minute walk to a lot of restaurants and souvenirshops. the room was really noisy because of the busy street at the window. we asked to get an other, more silent room. this was no problem. the second room was way better for us.

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paul_palacios, Director Comercial at Hotel Hacienda Puno, responded to this review

Dear Margot Thank you for your good comments! Regards, More 

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