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Hotel Hacienda Puno

3.0 of 5 Jr. Deustua 297 | 297 Deustua St, Puno 05151, Peru
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Hotel Hacienda Puno
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Hotel Hacienda Puno
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189 reviews from our community

Traveler rating
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    78
    50
    23
    6
See reviews for
30
77
14
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Catharines, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent 2 nights at this hotel while visiting Puno. Great location, very close to the square The room was clean but very run down, although the common areas were very nice. The shower was great with plenty of hot water and water pressure. Breakfast was alright but not very warm. If I were to stay in Puno again I... More

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Toronto
Contributor
13 reviews 13 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 31, 2014

We stayed in this hotel for 2 nights this August. The hotel is well situated and only 2 minutes walk to the main square where there are restaurants/ shopping. The hotel is very out-dated and the rooms have seen better days. This is part of my travel package and if I were to do this again, I would upgrade to... More

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A TripAdvisor Member
4 of 5 stars Reviewed August 27, 2014

very enjoyable hotel, good location near plaza de armas and calle lima , good room and a great bath (amazing hot shower - even better after a busy day tour). sometimes a bit noise from the street. also the breakfeast with veriety and diversity. i do recomend be here!

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HHPHOTELES, Gerente at Hotel Hacienda Puno, responded to this review

Dear guest Thank you very much for having found time to write your review on Trip Advisor. We appreciate your comments, I will share them with my team. We are delighted to know that you have enjoyed your stay with us. Thank you very much again. We hope to welcome you again in our facilities Kindest regards, Manuel Palacios Product... More

Lodz, Poland
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 19, 2014

I have been here in January, it was cold and just after hail. The hotel is next to the main square, close to the cathedral and many shops and restaurants. We have got nice room, with extra blankets and the electric heater. Water in shower was very hot. Wi-Fi in room no problem. I liked the breakfast very much, good... More

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Lima, Peru
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

Stayed here on the night of the 25th of July. I live and work in Peru, and have come to accept poor levels of service in hotels, and the service industry here in general. However, Jaqualine (I think that was her name), was possibly the most incompetent and rude individual I have had the displeasure of dealing with. We arrived... More

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Dubai, United Arab Emirates
2 reviews
1 of 5 stars Reviewed July 27, 2014

We arrived and the receptionst was so rude, she did not help us, she also made out that we have never stayed in a 3 star hotel even though we all work internationally, from Lima, Hong Kong, and Dubai There was no hot water, there was no wifi even though she claimed there was, when we asked to speak to... More

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Deinze, Oost-Vlaanderen, Belgium
Top Contributor
52 reviews 52 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 21, 2014

the hotel is located in the center if Puno near the 'shoppingstreet'. It's a 2-minute walk to a lot of restaurants and souvenirshops. the room was really noisy because of the busy street at the window. we asked to get an other, more silent room. this was no problem. the second room was way better for us.

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paul_palacios, Director Comercial at Hotel Hacienda Puno, responded to this review

Dear Margot Thank you for your good comments! Regards, More

Senior Contributor
46 reviews 46 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 4, 2014

We stayed for one night on May 29, 2014, when we wanted to visit Lake Titikaka. The hotel is very much in the center of the town. We walked two small blocks and got to this busy street that had all types or restaurants and gift shops. There are also banks and places to exchange money. The room we had... More

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HHPHOTELES, Gerente at Hotel Hacienda Puno, responded to this review

Dear Guest We appreciate the time you took to share your experience at our Hotel Hacienda Puno. I am glad that you had a good stay in our hotel We hope to visit again soon. Manuel palacios Product manager More

1 review
4 of 5 stars Reviewed May 16, 2014

If you are not familiar with travelling in South America and compare this hotel to North American hotels, then you will agree with other travelers who talked about noise and non-4-star linens. We found this spartan room (509 with 2 twins and a double bed) to be very clean and comfortable. Blankets did not match, windows have gaps in them... More

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paul_palacios, Director of Sales at Hotel Hacienda Puno, responded to this review

Thank you for your comments about the hotel and service, sorry for the street noise... In the following months we are going to change all windows to a full anti-noise system, we are designing a system like our hotel Hacienda Plaza de Armas in Puno. Regards, More

Aurora, Colorado
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 12, 2014

We had a great experience at Hotel Hacienda Puno. When we first arrived, we didn't have change to pay the taxi and the manager paid the taxi for us until we could get smaller bills. They went out of their way to help us feel comfortable. The breakfast was varied and traditional. Although it's true that the rooms with street... More

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paul_palacios, Director of Sales at Hotel Hacienda Puno, responded to this review

Dear Ajolmo, Thank you for your comments! We are working to improve all staff service includding restaurant. regards, More

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Additional Information about Hotel Hacienda Puno

Address: Jr. Deustua 297 | 297 Deustua St, Puno 05151, Peru
Location: Peru > Puno Region > Puno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Puno 3*
Number of rooms: 58
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Also Known As:
La Hacienda Hotel Puno

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