We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sun Palace Hotel

Certificate of Excellence
Calle 7 de Enero 1368 | Street January 7, 1368, Chiclayo 14001, Peru (Formerly Hotel Embajador)
Offers & Announcements
25% off room rate
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Prices from our online travel partners are not available
We can't find prices for this hotel
Our online travel partners don't provide prices for this accommodation, but we can search other options in Chiclayo
Check In Check Out
Show Prices
Management photos
Sun Palace Hotel
View Map
Add Photo Write a Review

118 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    64
    43
    10
    1
    0
See reviews for
15
48
24
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (118)
  • Mar-May only
    (25)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (25)
All months
London, United Kingdom
Level Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed June 15, 2015

Stayed in this hotel for 2 nights. They offered free transfer from the bus station. For some reason I missed it, but they refunded what I paid to the taxi driver. Very attentive service, clean, central, breakfast included and good price. A convenient base to explore the surrounding archeological sites, as the exceptional Museo de las Tumbas Reales de Sipán.... More 

Was this review helpful? Yes
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed May 29, 2015

Quite a quirky setup - very brightly decorated rooms. However, the hotel is spotless. The showers are hot. The staff are friendly and exceptionally helpful. What more can one ask for! As mentioned by others, its location is good. Virtually in the centre of a bustling Chiclayo.

Was this review helpful? Yes
Boston, Massachusetts
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2015

Victor, Roeli, Jhon, and Yocelyn gave excellent advice on finding places in Chiclayo and getting to the archeological sites outside the city. Always smiling, nothing was too much to ask of them. Clean hostal. I didn't give this hostal a 5 rating bec. it is a bit far from the Plaza and the hostal is noisy. The layout of the... More 

Was this review helpful? Yes
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you so much for your comment. We're so happy to know that you had a great staying with us, all the personal send you greetings, please comeback soon. About the noise, we're trying to solve that problem soon. Have a good trip and comeback soon. More 

Brighton, United Kingdom
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 5, 2014

Such friendly staff who went out of their way to help us. The fluent English spoken was a nice break from my stuttering Spanish. Wifi was fast, showers were hot and powerful, rooms were clean, comfortable and secure. The breakfast was decent and came with fresh juice which was very nice. For the price, I would definitely recommend it. You... More 

Was this review helpful? Yes
SunPalaceHotel2, Gerente at Sun Palace Hotel, responded to this review

Hello Helen Thank you so much for your preference. We are glad to heard that you had a good time here, please come back to Chiclayo soon, we'll be waiting for you. More 

Oxfordshire, United Kingdom
Level Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 18, 2014

A 5 min. walk from the main square in Chiclayo, this hotel is very well located. They paid for the taxi that picked me up at the busstation at 4 am, and had a room ready for me. Where also very helpful in trying to arrange (in the end this was not possible) an organised tour to Tucumbe and Pomac.... More 

Was this review helpful? Yes
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment, we are glad to know that you enjoyed your staying here. We always give to our guest the best service and we offer the free pickup from the bus station or airport. We are planning a variety of tours, to give you the best options, please comeback soon. More 

Victoria, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 24, 2014

This is a solid little hotel, well-situated in Chiclayo. The rooms were basic and brightly-coloured, on the smaller-side but with a great hot shower. The included breakfast is minimal but better than nothing. What really stood out for us was the extremely friendly and helpful front desk staff – chatty and eager to answer any questions we had, even if... More 

Was this review helpful? Yes
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment, we are glad to know that our personal was so helpful and you enjoyed your staying here. We always try to help our guest in everything they need, because you are our priority. Little by little we are getting better in our services, sorry that the breakfast it was not good as expected, next time... More 

Melbourne, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 31, 2014

Hotel Embajador is conveniently located: 5 mins walk from the sprawling market that sells everything and 10 mins walk from the Plaza de Armas. It has to be said: the decor is a rather frightening throw back to '70s - all orange & lime green, but cheerful. The cafe is clean and the breakfasts are pleasant if basic. The staff... More 

Was this review helpful? Yes
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment, our colourful hotel and rooms keep our guest happy and that's the meaning of having so cheerful decoration. We are training our personal in service management and they are improving, thank you so much for your advice. Now we have a three star service and absolutely is getting better, the infrastructure and the service that... More 

London, UK
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 24, 2014 via mobile

I think the thing I liked most about this place was the staff. They were so friendly and helpful, albeit not always 5* service but then this isn't a 5* venue and their occasional quirkiness added to the experience! The room was more than adequate with lots of hot water. There was also a lovely little cafe downstairs that was... More 

Was this review helpful? Yes 1
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your preference and comment. We are glad to know that your staying here was so good and that our personal help you, we are in the center of many places to visit as the Museums about 15 and 40 minutes from our city. The promotion of the free pickup is to give you the best service and... More 

1 review
5 of 5 stars Reviewed August 9, 2014

My wife and I spent one night at the Ramada for $110 and our second night at the Hotel Embajador. The Ramada had crappy internet and warm not hot water while the Embajador had excellent fast internet and gobs of hot water. The staff went out of their way to cater to our every need. Thank you Jocelyn and Andres... More 

Was this review helpful? Yes
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you so much for visit us, please comeback soon. Our personal is so happy to know that you had a great staying here, we're still getting better in our service, so next time you travel to Chiclayo city will find lot of surprises. Blessings More 

Ixelles, Belgium
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed July 20, 2014

First of all the staff is very strange: they talk a lot to say about nothing. Second breakfast was super basic and the juice undrinkable Third the room didn't have a window on the outside, just to the lobby which was very noisy because of the staff Fourth, we paid 110 Sol through booking.com while they display a 100 Sol... More 

Was this review helpful? Yes
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment. We apologize for the inconvenients that you had during your staying here, our personal is getting training to give the best service. Booking.com explain very well that the 10% of the service is not include in the total price of your reservation, we regret that the personal didn't explained you that. Our mistakes help us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

64 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Family/play areas (1)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (2)
Viewed
Other (40)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Chiclayo hotels
0.5 mi away
Intiotel
Intiotel
#3 of 35 in Chiclayo
4.5 of 5 stars 120 reviews
0.7 mi away
Casa Andina Select Chiclayo
0.5 mi away
LP Hotel Chiclayo
LP Hotel Chiclayo
#1 of 35 in Chiclayo
4.5 of 5 stars 139 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Gran Hotel Vanetom
Gran Hotel Vanetom
#19 of 35 in Chiclayo
4.0 of 5 stars 9 reviews
0.6 mi away
WinMeier Hotel y Casino
WinMeier Hotel y Casino
#9 of 35 in Chiclayo
3.5 of 5 stars 95 reviews
0.3 mi away
Hotel Presidencial
Hotel Presidencial
#32 of 35 in Chiclayo
3.0 of 5 stars 10 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities