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Sun Palace Hotel

Certificate of Excellence
Calle 7 de Enero 1368, Chiclayo, Peru (Formerly Hotel Embajador)
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Sun Palace Hotel
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Sun Palace Hotel
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113 reviews from our community

Traveler rating
    62
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    9
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Victor, Roeli, Jhon, and Yocelyn gave excellent advice on finding places in Chiclayo and getting to the archeological sites outside the city. Always smiling, nothing was too much to ask of them. Clean hostal. I didn't give this hostal a 5 rating bec. it is a bit far from the Plaza and the hostal is noisy. The layout of the... More 

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SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you so much for your comment. We're so happy to know that you had a great staying with us, all the personal send you greetings, please comeback soon. About the noise, we're trying to solve that problem soon. Have a good trip and comeback soon. More 

Brighton, United Kingdom
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 5, 2014

Such friendly staff who went out of their way to help us. The fluent English spoken was a nice break from my stuttering Spanish. Wifi was fast, showers were hot and powerful, rooms were clean, comfortable and secure. The breakfast was decent and came with fresh juice which was very nice. For the price, I would definitely recommend it. You... More 

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SunPalaceHotel2, Gerente at Sun Palace Hotel, responded to this review

Hello Helen Thank you so much for your preference. We are glad to heard that you had a good time here, please come back to Chiclayo soon, we'll be waiting for you. More 

Oxfordshire, United Kingdom
Top Contributor
95 reviews 95 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 18, 2014

A 5 min. walk from the main square in Chiclayo, this hotel is very well located. They paid for the taxi that picked me up at the busstation at 4 am, and had a room ready for me. Where also very helpful in trying to arrange (in the end this was not possible) an organised tour to Tucumbe and Pomac.... More 

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SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment, we are glad to know that you enjoyed your staying here. We always give to our guest the best service and we offer the free pickup from the bus station or airport. We are planning a variety of tours, to give you the best options, please comeback soon. More 

Victoria, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 24, 2014

This is a solid little hotel, well-situated in Chiclayo. The rooms were basic and brightly-coloured, on the smaller-side but with a great hot shower. The included breakfast is minimal but better than nothing. What really stood out for us was the extremely friendly and helpful front desk staff – chatty and eager to answer any questions we had, even if... More 

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SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment, we are glad to know that our personal was so helpful and you enjoyed your staying here. We always try to help our guest in everything they need, because you are our priority. Little by little we are getting better in our services, sorry that the breakfast it was not good as expected, next time... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 31, 2014

Hotel Embajador is conveniently located: 5 mins walk from the sprawling market that sells everything and 10 mins walk from the Plaza de Armas. It has to be said: the decor is a rather frightening throw back to '70s - all orange & lime green, but cheerful. The cafe is clean and the breakfasts are pleasant if basic. The staff... More 

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SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment, our colourful hotel and rooms keep our guest happy and that's the meaning of having so cheerful decoration. We are training our personal in service management and they are improving, thank you so much for your advice. Now we have a three star service and absolutely is getting better, the infrastructure and the service that... More 

London, UK
Contributor
20 reviews 20 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 24, 2014 via mobile

I think the thing I liked most about this place was the staff. They were so friendly and helpful, albeit not always 5* service but then this isn't a 5* venue and their occasional quirkiness added to the experience! The room was more than adequate with lots of hot water. There was also a lovely little cafe downstairs that was... More 

Was this review helpful? Yes 1
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your preference and comment. We are glad to know that your staying here was so good and that our personal help you, we are in the center of many places to visit as the Museums about 15 and 40 minutes from our city. The promotion of the free pickup is to give you the best service and... More 

1 review
5 of 5 stars Reviewed August 9, 2014

My wife and I spent one night at the Ramada for $110 and our second night at the Hotel Embajador. The Ramada had crappy internet and warm not hot water while the Embajador had excellent fast internet and gobs of hot water. The staff went out of their way to cater to our every need. Thank you Jocelyn and Andres... More 

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SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you so much for visit us, please comeback soon. Our personal is so happy to know that you had a great staying here, we're still getting better in our service, so next time you travel to Chiclayo city will find lot of surprises. Blessings More 

Ixelles, Belgium
Top Contributor
82 reviews 82 reviews
31 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 20, 2014

First of all the staff is very strange: they talk a lot to say about nothing. Second breakfast was super basic and the juice undrinkable Third the room didn't have a window on the outside, just to the lobby which was very noisy because of the staff Fourth, we paid 110 Sol through booking.com while they display a 100 Sol... More 

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SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment. We apologize for the inconvenients that you had during your staying here, our personal is getting training to give the best service. Booking.com explain very well that the 10% of the service is not include in the total price of your reservation, we regret that the personal didn't explained you that. Our mistakes help us... More 

Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

We (family with 2 boys) stayed in a lot of nice hotels during our 3 week tour of the North coast of Peru. Of all the places, the folks of the Embajador provided by far the best service. From sending a taxi to the bus station to pick us up to helping us arrange tours, we had nothing but but... More 

Was this review helpful? Yes 1
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment. We are so glad to know that your staying here was so good and that your family enjoyed the tours that we arranged. Our personal is training to give the best service and to help in every need you have. One more time thanks so much for coming to our hotel, please comeback soon. Blessings More 

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 13, 2014

If you really are on a budget then this is a decent 2 star hotel. Noisy. breakfast is basic. They have a menu but lots of stuff are not available. This hotel might be better suited for people who are only staying overnight as they are passing through. To its credit - the hotel is extremely clean.

Was this review helpful? Yes
SUN PALACE HOTE... C, Gerente at Sun Palace Hotel, responded to this review

Thank you for your comment. We are improving our service to give you a better offer. Our restaurant now is working at his 100% and if you comeback you'll be amazed. We will be waiting for you. More 

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