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Sur Plaza Hotel

P. O. Box: 908, Sur 411, Oman
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Sur Plaza Hotel
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Sur Plaza Hotel
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202 reviews from our community

Traveler rating
    16
    103
    69
    11
    3
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30
95
6
14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (58)
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Muscat, Oman
1 review
4 of 5 stars Reviewed 6 days ago NEW

We were welcomed by friendly yet professional staff. Our rooms were neat and clean, and the staff resolved issues such as power bars we needed, immediately. The food was good, with great variety. We enjoyed taking advantage of the pool area, which was also neat and tidy. All staff members we dealt with spoke English well and all added to... More 

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Perth, Australia
Top Contributor
94 reviews 94 reviews
55 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is located on the outskirts of town with not much in the way of shops or restaurants around the hotel. Its a basic hotel, however I found the rooms clean. The safe did not work in the two rooms we had booked but the staff came to the room shortly after we reported it and changed them. Most... More 

Was this review helpful? Yes 1
OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel Many thanks for choosing to stay at Sur Plaza Hotel during your recent stay with us. We have noted your comments and will absorb as very positive and constructive comments in view of improving ourselves. We sincerely apologize in the event the room safe did not work at time of check-in although later... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were quite taken aback by the entrance foyer of this hotel. We experienced great service and an excellent buffet dinner. It was very quiet but unfortunately there was a slight smell of smoke in Room 322.

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OmanHotels, Manager at Sur Plaza Hotel, responded to this review

Dear Guest, We sincerely thank you for choosing to stay with us at Sur Plaza Hotel during your recent trip to Sur. We have noted your comments on www.tripadvisor.com and thank you for sharing your comments. We extremly Sorry for the inconvinece caused having a smoking room, and also same time I would like to suggest you to make a... More 

Muscat, Oman
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 30, 2015

We recently spent a couple of nights at the Sur Plaza Hotel on a break from our home in Muscat. This was primarily to check out the locations of various attractions on the way to and from Sur so we could work out trips our visitors could do - and also to do some sight-seeing ourselves. The hotel was ideal... More 

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OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel Please accept our sincere thanks for choosing to stay at Sur Plaza Hotel during your recent visit to Sur. we are indeed delighted to note of your positive experiences with us which you have taken the time to place on www.tripadvisor.com website. This is ineed much appreciated. Out of your experiences, we have... More 

Beaconsfield, United Kingdom
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 13, 2015

We stopped there to visit the turtle nature reserve which in fact is about 40 minutes drive. We arrived early afternoon. First thin I noticed an all pervading musty smell. Second I asked if they had a garden outdoor area and I was NO. So we spent all the afternoon and evening in this rather "Spartan" dark room when we... More 

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OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel We sincerely thank you for choosing to stay with us at Sur Plaza Hotel during your recent trip to Sur. We have noted your comments on www.tripadvisor.com and thank you for sharing your comments. Please accept our sincere apologies for not being able to provide you with accurate information concering outdoor relaxation area.... More 

Witham, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 8, 2015

The location is on the outskirts of Sur not ideal for the tourist .This hotel has little of interest within walking distance.This hotel is on four floors with a small pool and garden area.The rooms are small and basically furnished Hair dryer in the bathroom Staff were business like and helpful.

Was this review helpful? Yes 1
OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel Many thanks for choosing to stay at Sur Plaza Hotel during your recent visit to Sur. We have noted your comments placed on www.tripadvisor.com website and indeed thank your for the comments. We are centrally located in Sur suited to the business and leisure traveller. Within minutes of the hotel, one could visit... More 

italy
Top Contributor
152 reviews 152 reviews
67 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 6, 2015

The hotel structure is very pleasant (with the rooms overlooking the internal patio), the rooms are well-equipped and able to ensure a pleasant night rest, the bathroom is quite new and fine and the dinner and breakfast were very diversely assorted and gave us the chance to taste local food and international recipes, eating close to the nice swimming pool.... More 

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OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel Many thanks for choosing to stay at Sur Plaza Hotel during your recent visit to Sur. We have noted your comments placed on www.tripadvisor.com website and indeed delighted by the positive comments. We thank you for your special comments relating to food, service and exceptional value for money offered by us. No doubt... More 

Mumbai (Bombay), India
Contributor
19 reviews 19 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 4, 2015

While the exterior is nice but nothing special, I was pleasantly surprised by the charming interior...full height lobby under a colorful dome, the outdoor pool area is ideal for a drink or a meal in the evenings, rooms are spacious and elegant. Food options are fairly limited in Sur, so relatively good. And fairly easy access to Wadi Al Shab,... More 

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OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel We are indeed thankful for your visit to Sur Plaza Hotel and also for your comments placed on www.tripadvisor.com We have noted your comments and are indeed encouraged by them. We also would like to encourage you to visit our website, www.omanhotels.com for timely promotions and offers for your future visits. We thank... More 

Kuwait City, Kuwait
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 2, 2015

This place is actually pretty good to stay at. Rooms where clean and breakfast was very good. Their pub was nice but I would suggest nuts instead of olives and their own music instead of leaving the option of letting their guests plug in their ipod. The staff were nice but were a bit clueless when it came to local... More 

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OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel Many thanks for your receny visit to Sur Plaza Hotel and for your honest views of your experiences. We have noted your comments positively and have informed the relevent team and most importantly provided necessary training. Having local knowledge is extremely important and even more so providing accurate information to all our guests.... More 

Staad, Switzerland
Top Contributor
66 reviews 66 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 2, 2015

We only stayed here for one night and therefore cannot comment in-depth regarding the hotel or the tours they offer. We had a drink at the Captain’s bar before leaving on a turtle-viewing tour (organised privately). On our return at about 10.30 we were able to enjoy a late night meal and a drink. The service was good and friendly.

Was this review helpful? Yes
OmanHotels, General Manager at Sur Plaza Hotel, responded to this review

Dear guest, Greetings from Sur Plaza Hotel We are indeed thankful for your visit to Sur Plaza Hotel and also for your comments placed on www.tripadvisor.com We have noted your comments and are indeed encouraged by them. We also would like to encourage you to visit our website, www.omanhotels.com for timely promotions and offers for your future visits. We thank... More 

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