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Hilton Salalah

Certificate of Excellence
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Sultan Qaboos St, Po Box 699, Salalah 211, Oman
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Hilton Salalah
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Hilton Salalah
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555 reviews from our community

Traveler rating
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    73
    32
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Salalah
See the most recent reviews
Salalah, Oman
1 review
5 of 5 stars Reviewed October 7, 2013

A well positioned hotel, with good facilities and accommodation, and a very attentive staff who were friendly and very helpful. A huge white sand beach in front of the hotel is almost deserted. The hotel is ideally situated for sightseeing to both east and west of Salalah, both of which areas are dramatically different.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this review

Dear Nigel S, Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay and looking forwarded to welcoming you back to our resort . Till then, wish you and your good family all the best. Wish you very nice day! Kind regards Soumaya Ben... More 

Paris, France
Top Contributor
98 reviews 98 reviews
45 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed October 2, 2013

Old hotel (ceiling blocks missing in halls, floor tiles loose,...), poor housekeeping (dirty linen and dust all over the room's furniture), miserable service throughout (slow, inefficient and unpleasant), average food quality and selection, average-low bedding quality... This second visit after more than a year is a real disappointment. This hotel is clearly going down-hill and I will certainly not renew... More 

Was this review helpful? Yes 2
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this review

Dear JMG780, Thank you very much for choosing to stay at Hilton Salalah Resort, Sultanate of Oman and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. Please accept our sincere apologies as we consider it most unfortunate for not having been able... More 

Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 24, 2013

It was a short business trip in Salalah [Oct 18-20]. Our all activities are in the hotel. The room is big but the bed and pillow not good. Very small pillow!! Breakfast in the big restaurant was good but the lunch was not good, they need to improve the quality of food.

Was this review helpful? Yes 2
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this review

Dear nmbashir, I would like to start my reply with an appreciation note for your feedback and for pointing to the good things which you have experienced in our resort. Rest assured that the management has seriously taken your valuable comment into consideration for the immediate action. Look forward to welcoming you back to our little paradise' Hilton Salalah Resort... More 

London
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 24, 2013

We live in Salalah and have just moved back into out villa after spending 10 nights at the Hilton (our home was having some alterations done). We chose to stay at the Hilton because of it's quiet location and we love the service. The beach is gorgeous. Lovely and wide and great for a stroll as the sun is going... More 

Was this review helpful? Yes 2
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this review

Dear Minimoon, I would like to start my reply with an appreciation note for the constructive and detailed feedback and pointing to the good things which you have experienced in our resort.We are pleased to know that you enjoyed your time with us and that we were able to make your experience memorable.Your positive scores about the overall satisfaction have... More 

A TripAdvisor Member
5 of 5 stars Reviewed September 23, 2013

Good quality of service upto or more than the expectation level. I used to travel a lot on middle east and stay at hotel on middle east region. I find the services offered when comparing with other hotels in this region, it is excellent

Review collected in partnership with Hilton Hotels & Resorts

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SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this review

Dear Tripadvisor Member, Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn that you have enjoyed your stay with us. Your positive scores about the overall satisfaction have been noted and shared with the team members. Looking forwarded to welcoming you back to our resort till then, wish you... More 

Geneva, Switzerland
Top Contributor
106 reviews 106 reviews
42 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed September 22, 2013 via mobile

The hotel is very outdated. The rooms are of a nice size but the are very damp. The smell in the rooms is terrible. The bathrooms have mold marks on the ceiling. The foid in the restaurants is extremely pricey and of a more than average quality. The fitness is in a bad state of disrepair and the showers are... More 

Was this review helpful? Yes 5
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this review

Dear Skigasp, Thank you very much for choosing to stay at Hilton Salalah Resort, Sultanate of Oman and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. Please accept our sincere apologies as we consider it most unfortunate for not having been able... More 

Shah Alam, Malaysia
1 review
5 of 5 stars Reviewed September 16, 2013

It was a great 2 nights getaway for us at Hilton Salalah. Excellent service by staff, especially from the Al-Maha restaurant. Wifi was available at the coffee house only, though. I think the hotel won Best Hotel in Oman award, and I can clearly why. A very child friendly hotel, so that's a big plus for families.

Review collected in partnership with Hilton Hotels & Resorts

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haitham_elbehairy, Manager at Hilton Salalah, responded to this review

Dear Irnee N , Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated. Rest assured that myself and the hotel team will continue providing the excellent service which will keep... More 

Muscat, Masqat, Oman
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 12, 2013

Salalah is a very beautiful place, especially for those in the middle east who wish to relish some greenery and enjoy some showers, and Hilton is the best place to stay when you're there; you can reach there via a 20 min drive from the airport. Its a beach-side hotel with breathtaking sea views from the rooms. Salient features include... More 

Was this review helpful? Yes
haitham_elbehairy, Manager at Hilton Salalah, responded to this review

Dear RemyaV , Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated. Rest assured that myself and the hotel team will continue providing the excellent service which will keep you... More 

Carlisle, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2013

My stay at the Slalah Hilton Hotel was without doubt the most enjoyable stay that I have ever had at any hotel. My sincere thanks to all the staff from the cleaner and her line manager, Mayfair Coffee staff, Breakfast and Restaurant teams and the reception team for ensuring that my stay was a truly memorable experience.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
haitham_elbehairy, Manager at Hilton Salalah, responded to this review

Dear Steven, Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated. Rest assured that myself and the hotel team will continue providing the excellent service which will keep you and... More 

London
Top Contributor
58 reviews 58 reviews
49 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 6, 2013 via mobile

I'm not sure that the Hilton family would feel that this property represents what they stand for. We popped down from Dubai for a weekend. Whilst it is probably the best hotel in Salalah and the staff are friendly, it's stuck in 1999 - the year it opened. The food is probably the worst I've had in a hotel for... More 

Was this review helpful? Yes 1
haitham_elbehairy, Manager at Hilton Salalah, responded to this review

Dear MarcusWillTravel , First of all, I would like to thank you very much for choosing Hilton Salalah Resort for your stay and for taking the time to write to us. As we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. Please accept our sincere apologies as we consider it most... More 

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