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Al Falaj Hotel

PO Box 2031, Ruwi 112, Oman
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Al Falaj Hotel
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Al Falaj Hotel
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295 reviews from our community

Traveler rating
    55
    136
    76
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    10
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111
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glasgow, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel twice this month. On my first stay I had a very restless night because my room was underneath the Japanese restaurant on the 8th floor which meant there was noise from chairs scrapping on the floor etc. The hotel staff were great in moving me to the other side of the hotel for my second... More 

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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The lady who checked us in was just rude. It really started us off on a bad foot. She wasn't welcoming at all and never smiled at us. The room was ok, a little bit run down. But clean and comfortable. There was one waiter in the restaurant who was very friendly and helpful. The buffet breakfast was delicious. Over... More 

Was this review helpful? Yes 1
Budapest, Hungary
Top Contributor
52 reviews 52 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent only 1 night in the Al Falaj Hotel reall deserve its star rating. The staff was welcoming, there were plenty of options for dinner (buffet and international ala carte) and the breakfast slection was excellent too. The room itself was spacious and clean. WiFi is free and has good coverage. There was an ironong board abd iton inroom... More 

Was this review helpful? Yes 2
London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a fairly average hotel. We were here as part of a tour group and were enthusiastically greeted. The service was good. However I was very concerned about their practice of forcing the two round pin plugs on the lights into 13A rectangular sockets. this of course means that the metal lights are not earthed. I also noticed that... More 

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OmanHotels, General Manager at Al Falaj Hotel, responded to this review

Dear Client, Thank you very much for your comments and we certainly take the safety issue very seriously and all our light fittings do meet all fire regulations and safety standards. However we have taken a note of your comments bout the Fire evacuations notice and we have rectified it as it was meant for the corner room. we thank... More 

Reading, Berkshire
Top Contributor
50 reviews 50 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Al Falaj is very comfortable with no complaints apart from a few cracked tiles in the bathroom. There is a dining room which was only serving a buffet on the evening we stayed, but had a good choice off the menu at lunch time and a nice seating area outside. There was a licence bar, which was a bit... More 

Was this review helpful? Yes 2
OmanHotels, General Manager at Al Falaj Hotel, responded to this review

Dear Client, Our heartfelt thank you for your review of our services and the hotel. The Al Falaj hotel which is managed by Aitken Spence Hotel has a Local Omani Interior and its unique character that is enjoyed by most of our clients. We do have a Souk Café serving both Al La Carte and Buffet in addition to that... More 

Amman, Jordan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Imagine entering a hotel with a booking for two adults and a toddler. At the same time a large tour group enters the lobby. The large group is offered a drink on arrival to welcome them. The family with the toddler gets no welcome drink, but is told that the child is supposed to sleep in bed with the parents,... More 

Was this review helpful? Yes 1
OmanHotels, General Manager at Al Falaj Hotel, responded to this review

Dear Client, We thank you for your valuable time for taking some time off your busy schedule to write about our service and products. I have taken a note of you comments about your stay with us .We feel awful about the situation and do apologize for any inconvenience caused. We do not charge toddlers and extra beds provide for... More 

Guernsey, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 17, 2015

Stayed here for 5 nights on a business trip. The Hotel offers good value, staff are friendly (even if the service can be a bit slow), the facilities are very good. Breakfast is excellent, offering a wide choice of food for all tastes; and nice omelettes cooked to order. The rooms are spacious and well appointed, WiFi always worked in... More 

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OmanHotels, General Manager at Al Falaj Hotel, responded to this review

Dear Client, Many thanks for your valuable feedback and comments. Your endorsement of our services a great encouragement for the entire team and it will help improve our services and quality of products delivery even further. I do apologize for the noise your experienced and in a situation like this we would have been more than happy to offer you... More 

Senior Contributor
40 reviews 40 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 9, 2015

Good ambience, neat, clean and tidy. Food is very good. Breakfast was awesome. Nice health club and fitness centre. Degree of service in the restaurants is not as expected from a 4 star hotel. However, room service was good.

Was this review helpful? Yes
OmanHotels, General Manager at Al Falaj Hotel, responded to this review

Dear Client, Thank you for choosing Al Falaj as your preferred place of stay and further more taking some time to write about your experience with us. This is our expectation. Our customer comments are the most voluble for our team. This is the way we could provide the write product to our clients. One again thank you for your... More 

Bury St. Edmunds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

I had a brief visit to Oman for 3 days on business and was allocated the hotel by my customer in Muscat. Firstly, everything is very clean and more than adequate for any stay. I recently stayed in a similarly rated hotel in the USA and it was much more luxurious but I suppose it is just how the ratings... More 

Was this review helpful? Yes
OmanHotels, General Manager at Al Falaj Hotel, responded to this review

Dear Client, My sincere thank you for your time and valuable feedback. I am so happy to hear that our service up to your expectation even with little draw backs. I do apologize for the delay at the check in and we have taken your positive comments into consideration on how we could improve our services. In regards to your... More 

manchester
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 24, 2015

I stayed at this is hotel for 3 nights at the end of Oct 14. The hotel feels as though it is accustomed mainly to guests on business however it's location in Rami near old Muscat was ideal for exploring the city. The staff were helpful and friendly, always willing to help us and answer questions, even when we had... More 

Was this review helpful? Yes 1
OmanHotels, General Manager at Al Falaj Hotel, responded to this review

Dear Guest, Our gratitude to you for spending some valuable time of yours to write about us. We are happy to read comments from satisfied client and glad to hear your stay with us was a memorable one .I have passed around your comments to our team members and personably thanked them for the efforts and going that extra mile... More 

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