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L'Heure Bleue Palais

Travelers' Choice award winner
2, Rue Ibn Batouta | Bab Marrakech, Essaouira 44000, Morocco
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L'Heure Bleue Palais
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L'Heure Bleue Palais
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413 reviews from our community

Traveler rating
    295
    62
    32
    16
    8
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66
235
17
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for L'Heure Bleue Palais
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just spent 3 nights at L'Heure Blue, Essouria, Morroco. What a fantastic experience! As soon as a patron enters, he is swept into another world of luxury. The hotel is very atmospheric and elegantly decorated. However, it is the service that is truly superb. This starts with the check in when you are greeted with hot towels and appetizers... More 

Was this review helpful? Yes 1
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

Dear madam, this is very kind of you to have posted your message regarding Heure Bleue and its team. This is the least that we're mobilized with you around your husband during this moment and we are happy to read that everything is in order now. We hope to see you both again soon in our beautiful Riad. More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 18, 2015

We spent one night, Wednesday 15 April in suite 18 of this hotel. Problems: at three in the morning, trying to turn on the light we find out the suite was out of electricity. Calls to reception and visit by electrician who switching keys on and off made electricity return….for ten minutes and then blackout again; so, I did the... More 

Was this review helpful? Yes
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

Thank you for your positive comment on the service. I am giving you the same answer than on Booking.com where you posted same comment… I'm sorry that your overnight stay was disturbed by electrical problems in your room. The technician came twice in the night to help you out but without success. We have never had such a problem before... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

An elegant hotel on the edge of the Medina, with great rooms and very frielndly, helpful staff. The food seems expensive, so we ate elsewhere, but it's a great place to stay and easy to access the highlights of Essaouira from there.

Was this review helpful? Yes
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

Thank you very much for taking the time to comment on our hotel. We are delighted that you enjoyed your stay with us and we do hope to see you soon at Heure Bleue More 

Genoa, Italy
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

We spent four days in Essaouira at L'Heure Blue. The weather have not been fantastic, but this hotel made the stay something to remember: the room was very comfortable, well equipped and stylish in each detail; the lounge and the patio very warm, but the personnel is the real plus of this place: friendly, always ready to help and take... More 

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f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

Thank you for your very nice comment. My entire team is proud to have given you this moment of happiness. It is true that the Moroccan kindness is great in Essaouira and spontaneity is permanent! We will always be happy to welcome you in Heure Bleue Palais ! More 

Camberley, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 30, 2015

Hotel chosen from a brochure based on location and amenities.Hotel didn't disappoint in any way.The location in the Medina in Essaouira was very different from any other place we've ever visited.Entirely different culture from every aspect-language,people,life styles,cuisine,shopping etc.Service at the hotel was outstanding in every way,from the breakfast room in the riad up to the rooftop pool and grill bar.The... More 

Was this review helpful? Yes 1
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

The entire team of Heure Bleue joins me in thanking you for your compliments. We are humbled and proud that you have so loved our Riad. Now it's a little bit your home. We do hope to see you soon! More 

Chevy Chase, Maryland
Top Contributor
83 reviews 83 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 26, 2015 via mobile

Hotel is in the medina of Essaouira, easy walking to everything interesting. The hammam is exceptional. Breakfast is very French, including croissants...and pork products...but also included almond butter with argan oil, a local specialty. We were spoiled from staying in smaller riads, so this place didn't seem as special, because it is a bit larger. It is a lovely place,... More 

Was this review helpful? Yes
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

Thank you very much for taking the time to comment on our hotel. We are delighted that you enjoyed your stay with us and we do hope to see you again at Heure Bleue. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

I decided to take 4 days off to manage to assume my heavy workload of the moment. When I arrived at l'Heure Bleue, I found a real harvest of peace and tranquility. Everything is made for you to be able to relax. Employees are so delicate in the way they treat you. Always a nice word, always very discreet as... More 

Was this review helpful? Yes 1
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

Thank you so much for your comment. We are all glad that you enjoyed our “Moments d’Exception”. These activities have been created especially and exclusively for guests of Heure Bleue. They show people and places that you could like if you discover Essaouira culture. Thank you again! More 

Staffordshire
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 24, 2015

I can only sing the praises of this hotel. The location, right on the wall of the medina, was very convenient. It is only a 5 minute walk to the beach and around the same to be right in the centre of the medina. All the staff are very attentive and well mannered. We did not speak French, however we... More 

Was this review helpful? Yes 1
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review

Thank you for sharing your impressions about our property. We are delighted that our services and advices helped you to spend beautiful moments in Essaouira. We all hope to see you soon at Heure Bleue! More 

1 review
5 of 5 stars Reviewed March 23, 2015

I have read a number of other reviews of this hotel that are mixed. It is often said that he who critiques says more about himself than that which he is critiquing, and some of these reviews bear this out. One person, whose review is prominently highlighted, takes great exception to the noise and bustle and smells outside the hotel.... More 

Was this review helpful? Yes
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review

dear sir, dear madam we thank you for taking time to write your long but nice comment, sure that all of our team are glad to read this, we are very pleased that you loved our riad, our wine, the cuisine of the chef. you are welcome whenever you want. i hope to see you once again in our beautiful... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

We chose this hotel after considerable research and studying trip advisor! It is on the edge of the Medina- so we expected some noise, but staying in such a beautiful , traditionally designed house more than made up for it ... We found all staff to be friendly and responsive. A word of warning- it is still early in the... More 

Was this review helpful? Yes
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review

The whole team of the Heure Bleue thank you for your nice comment. they hope to see you soon in our riad. More 

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