My wife and I just came back from a 10-day visit to Morocco, in which we visited Fes, Meknes, Marrakech, Merzouga, Dades and Todra Gorge, and Essaouiria, and out of 7 different hotels/riads we stayed in, this was the only negative experience, and by far the worst service I've ever received in a hotel. The woman in the reception has...
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These guests stayed half an hour in the triple room they had booked and then complained to the receptionist (who speacks really well english, otherwise this incident would'nt have been possible...). They asked for another cheaper room (which we were not able to offer on that day) or another rate (which is a common trick we sometimes have to face:...