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Villas Caroline

3.0 of 5
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Flic En Flac, Mauritius
Best prices for:1 room 1 adult
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Villas Caroline
Villas Caroline
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631 Reviews from our TripAdvisor Community

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Durban
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived late in the afternoon and were impressed from the start with the service we received from ALL the staff. I see that a number of other reviewers had problems with the staff. My guess is that you are only going get treated the way you treat others. There was problem with our friends room, but that was as... More 

Helpful?
Thank Africantourer
Rotherham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 3, 2016 via mobile

We arrived on the 1st December,the location of the hotel is very good and the room we were allocated ,room 307 was to a high standard,very clean,the bathroom was very modern with a large shower head, hot water when you required it,a hair dryer and complimentary shower gel etc. The air con worked , the tv channels were very limited... More 

Helpful?
2 Thank Edward W
Vikash S, Responsable relations clients at Villas Caroline, responded to this review

Dear Edward W, We thank you very much for having left your comments on Trip Advisor, following your recent visit at Villas Caroline and are very thankful for all the descriptive appreciation of our hotel in general. At the same time, we are terribly sorry for all the issues you had met and want to inform that necessary steps have... More 

Johannesburg, South Africa
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 21, 2015

We are a gay couple that booked at Villas Caroline from 08/12/2015 - 15/12/2015. When we arrived at Hotel, the reception was rude, they were insisting on a accommodation voucher - but our travel was paid and booked for by Thompsons Holiday with no voucher. The Villas we were in was 342 - the unit was a standard room as... More 

Helpful?
3 Thank Thyann
Vikash S, Guest Relations Manager at Villas Caroline, responded to this review

Dear Thyann, Thanks very much for the comments left on Trip Advisor, following your recent visit at Villas Caroline. We are really sorry to read that you had such an eventful stay amongst us and will surely pass on all your remarks to the corresponding departments so that appropriate actions be taken shortly. Please note that we have three different... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 18, 2015 via mobile

Hi, We recently visited Mauritius for the 2nd year in a row. We really had a good stay year one in the North at Grand Baie, this year we were not so lucky. There was a few irratating things about Villas Caroline. Not all were bad. Firstly The views from the restaurant and our rooms were spectacular. Breakfast were goidnas... More 

Helpful?
3 Thank Henry D
Vikash S, Guest Relations Manager at Villas Caroline, responded to this review

Dear Henry D, Thank you very much for your review post your recent stay at our hotel, which will surely help us in improving and have to apologise that our services did not meet your expectations. Please be informed that we treat all our reservations very seriously and all requests for amendments are also looked after promptly, and that we... More 

Black River Falls, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 13, 2015

was there just for some snack and drinks. the hotel was almost empty. it take 20 min to get the menu card. 20 more minute to get a juice. they take my glass and i was not finished and it was very expensive for the quality and product they served

Helpful?
3 Thank moutouk45
Vikash S, Guest Relations Manager at Villas Caroline, responded to this review

Dear moutouk45, Thank you very much for taking your time to leave your review on Trip Advisor, as these remarks are very important for us to improve, and we would like to add that we have already started to look into this surprising matter. Please note that we have a buffet everyday (breakfast, lunch and dinner), which has been upgraded... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 24, 2015 via mobile

Just spent 11 nights at this hotel and all I can say is that it was brilliant .The hotel was excellent the food was very good the service from the staff was also very good. The bungalows were very clean towels changed daily.Nothing was too much trouble and every thing was done with a happy smile.Our holiday was made all... More 

Helpful?
5 Thank Elaine B
Vikash S, Guest Relations Manager at Villas Caroline, responded to this review

Dear Elaine B, Thank you for taking the time to write your review about your recent stay at our hotel, Villas Caroline and you can rest assured that your comments are very much valued. We take great pride in finding out that all our services offered, have suited you and of course, we will convey your remarks to Nitish, John... More 

Dubai, United Arab Emirates
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed September 24, 2015

This is a great little bungalow hotel in the heart of Flic en Flac. The rooms are a reasonably good size and comfortable and the best part is you wake up to a gorgeous sea view! They have free wifi and the rooms are at the doorstep of your villa. We watched some of the most beautiful sunsets and had... More 

Helpful?
4 Thank eletnahc
Vikash S, Guest Relations Manager at Villas Caroline, responded to this review

Dear eletnahc, We are really thankful to you for having taken your precious time to write your positive review on Trip Advisor, following your recent stay at Villas Caroline, which we are actually taking great pride in reading, as your description of our hotel has been well detailed. We have actually passed all your remarks to related departments and the... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 8, 2015

Great hotel with great people, Rajesh at the bar cant do enough for you and Bhim and in the restaurant were great. Most staff very polite and friendly. The buffet was nice although a brief menu on the board the night before would be great and guests would have the opportunity to eat out if they wish to do so.... More 

Helpful?
5 Thank Zara15
Vikash S, Guest Relations Manager at Villas Caroline, responded to this review

Dear Zara 15, We are very grateful to you, for having left your comments on Trip Advisor, following your recent stay at our hotel, Villas Caroline and we want to re-assure you that we will be looking into all your statements and everything will be dealt with, straight away. We will inform Rajesh and Bhim about your appreciation of their... More 

Mauritius
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed August 13, 2015

Although this is a small hotel it sits on one of the best pieces of coastline in Mauritius. It has been on this site for many, many years, and boast being one of the original hotels on the Island. All the rooms are within several paces from the beach, and they are all extremely comfortable. The food is excellent, and... More 

Helpful?
5 Thank AlanMauritius
Vikash S, Responsable relations clients at Villas Caroline, responded to this review

Hi AlanMauritius, It's with great pleasure that we have read your comments, following your recent visit to Villas Caroline and we are really thankful to you, for having found some time to give us your feedback, which relates to your entire appreciation of our hotel. Hoping to see you very soon,... More 

Oslo, Norway
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 13, 2015

I stayed at Villas Caroline for a week, in room 305. The room was on the right side of the reception, with palm trees in front of the balcony that unfortunately blocked most of the sea view as well as the sun, so the room was always in the shadow. (If you would like a sea view without trees in... More 

Helpful?
3 Thank NadineOslo
Vikash S, Responsable relations clients at Villas Caroline, responded to this review

Dear NadineOslo, Thanks very much for all your comments following your recent stay at our hotel, and we will like to clear a few points... we have checked the most suitable superior room that we could fit an unexpected guest in at 22h30 and as there was only room 305 left on our side, we had to check you in,... More 

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