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Sofitel Mauritius L'Imperial Resort & Spa

Certificate of Excellence
Flic En Flac, Flic En Flac, Mauritius
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Sofitel Mauritius L'Imperial Resort & Spa
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Ranked #7 of 18 Hotels in Flic En Flac
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
John C Johannesburg, Gauteng, South Africa
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1,041 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, Gauteng, South Africa
Top Contributor
53 reviews 53 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a few stays in Mauritian hotels that have left much to be desired the Sofitel Flic en Flac really came up to the expected standard. The rooms are great, the service is EXCELLENT and the food is great. One of the better beach hotels I have stayed at. A special mention to Monika, the manager (is she?) who constantly... More 

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Milan, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed at Sofitel Mauritius L’Impérial Resort, room 345, from 21/3 to 29/3. Our package was pre-payed directly through the site of Sofitel with my Amex card beginning of February. At our checkout, while we were paying the bill for the extras, the lady at the desk, Miss Shirley, told us that our Amex pre-payment for the room wasn’t enough:... More 

Was this review helpful? Yes 1
SofitelImperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you for your comments on TripAdvisor. We would like to sincerely apologize to you for the inconvenience you encountered during departure. We have investigated the issues you mentioned regarding your settlement and are crediting back the amount we wrongfully debited from your card. We have sent you a mail on your private address to clear out this... More 

Zurich, Switzerland
Top Contributor
152 reviews 152 reviews
75 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Accor and Sofitel are known for running hotels well. That's the reason I try who stay there whenever possible. This Sofitel hotel was another positive surprise. At a great location with very nice and clean beach. Outstanding water sports offering, partially included. Restaurants are good, with good food and friendly service; there are Buffett restaurants and several a la carte... More 

Was this review helpful? Yes 1
Lugano, Switzerland
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful. The staff is very polite and friendly. Wonderful beach, with a fantastic garden. We really enjoyed the fact that the hotel has three different restaurants. The main restaurant has a lot of choice, the ethnic restaurant (Chinese and Japanese food) has a very impressive terrace and restaurant on the sea, where the main kitchen is fish,... More 

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Port Louis
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was invited twice at this hotel for dinner by close family. The location is awesome and the hotel grounds well kept with amazing views. However, the food itself is not worth for a 5 star property. It is to be noted that each time we had the buffet dinner. There is also a chinese themed restaurant which we never... More 

Was this review helpful? Yes 1
Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Oh where to begin from! Let me start with the good, and move to the bad and finish with the ugly. -The good: The hotel is amazing when it comes to facilities, food, beach, surroundings. It is truly a paradise that you'll suffer when you leave it. We had our wedding in the hotel and it was the best moments... More 

Was this review helpful? Yes 3
Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 30, 2015

I stayed there as part of our honeymoon for a few nighta. Staff were very friendly and rooms were well comfortable. By and large, i enjoyed our stay and can recommend if staying for a couple of days. They have many restaurants with various cuisines to boost and a massive pool to top it all.

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you very much indeed for your review on TripAdvisor. We are delighted to learn that your stay has been enjoyable and will forward your appreciation to all our staff who will all the more be motivated to continue on this track. We hope to have the honour of your visit again, and wish you all... More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2015

We stayed a few weeks ago for 3 nights - very French and I am not saying that is a bad thing but I want to feel a little more relaxed and its maybe and this is just me a little to formal. It is very pretty though - Joy the Head concierge arranged a gorgeous bouquet of flowers and... More 

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you for posting your review on TripAdvisor. We are pleased to learn that our services have been up to your expectations and will share your comments with our Staff. We look forward to serving you again and wish you all the best, Christian Bräu Executive Assistant Manager More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2015

A very nice hotel. Room neat and always smelling good.food excellent.Tima from Spa very professional in welcoming always on duty everytime we were at the spa; reception staff should also be like her. Very good service.

Was this review helpful? Yes 2
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you very much indeed for taking the time to write the review of our hotel. We are pleased to learn of your satisfaction of our services, in particular the services at the Spa and at Reception. We hope to have the honour of welcoming you back and wish you all the best. Kind Regards Antonio... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 21, 2015

The hotel was breathtaking and well maintained, despite a recent severe storm, and the staff and its management were all helpful, professional must most important, FRIENDLY! Food was good (buffets) but restaurant was a little disappointing (not much value and mediocre quality). spa services were exceptional! The island has many wonderful attractions, enjoyed the safari tour, hired a taxi for... More 

Was this review helpful? Yes 1
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