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All 18 Flic En Flac hotels

Sofitel Mauritius L'Imperial Resort & Spa

5.0 of 5 Hotel   |   Flic En Flac, Flic En Flac, Mauritius
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82%
Ranked #6 of 18 hotels in Flic En Flac
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Krishna J Beau Bassin - Rose Hill
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829 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Beau Bassin - Rose Hill
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

really liked it!! when i checked in the room, did not want to leave it because the bed was so comfortable!! the best ive seen in a hotel.. the food during dinner and breakfast also was awesome and wide range available.. worth its price

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SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Mr Krishna, Thank you very much indeed for having shared your review of our Hotel on TripAdvisor. We are pleased to learn that you enjoyed the "heavenly" comfort of the Sofitel MyBed which is a standard in all Sofitel Hotels. We look forward to the pleasure of your visit soon again at the Sofitel L'Imperial and thank you for... More

Johannesburg, South Africa
Contributor
20 reviews 20 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 1 week ago

We visited this hotel after a scenic day out for lunch and cocktails. The entrance of the hotel is shocking - I actually asked if it was a 5 star hotel. Decor tired, water feature at the entrance was green. Gardens poorly maintained and generally very shabby looking. I have stayed at the Sofitel brand in Cairo and Bangkok and... More

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to post your review of our Hotel on TripAdvisor. We are sorry that your visit and our service were not up to your expectations. We did encounter a problem with the pond at the entrance and will not delve into intricate technical details and are now in the process of... More

Chertsey, United Kingdom
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

It takes around 30-45 min by taxi from the airport, depending on the traffic, but this hotel on the west side of the island is stunning. It is self-contained, which is good because the nearest village - Flic en Flac is a couple of kilometers away.Built in an open style, with seasoned wood beams and large overhangs to keep the... More

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you for sharing your review of our hotel on TripAdvisor and your detailed description of our Resort which affords the reader a very good impression indded. We are delighted to learn that your stay has been enjoyable and that you enjoyed the comfort of your room and the dinners at the Chinese Restaurant and Japanese Teppanyaki tables.... More

New York City, New York
Top Contributor
77 reviews 77 reviews
39 hotel reviews
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed 1 week ago

An exceptional exchange with the exercise room attendant: the room closes at 9pm, I showed up at 8pm and he was demonstratively unhappy to see me arrive. The room has two televisions, and the exercise cycles have no headphone jacks. When I asked to have the movie on screen 1 shown on screen 2, he accommodated me, but left the... More

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SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you for having shared your review of our hotel on TripAdvisor. We are very sorry that some services did not quite meet your expectations and would like to apologize to you for the poor customer service you experienced. We are investigating your complaints and shall take appropriate measures to prevent reoccurence. Reiterating our thanks for your review... More

Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful. Our room was big and nicely decorated. We enjoyed the breakfast buffet and the variety it offered, fresh fruits, pastries, pancakes, omeletes, fresh bread and coffee anything you can think of. We enjoyed mostly dinners. There was so much to choose from and everynight was a different theme. Our favorite was the Mauritian night, with all... More

Was this review helpful? Yes 2
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you very much indeed for having taken the time to share your experience at the Sofitel Mauritius L'Imperial Resort. We are delighted to learn that you loved your stay at our resort and enjoyed the room, facilites and the mealtime experiences. We shall transmit your appreciations to our Staff who pampered you; they will be... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am still at the hotel. I arrived a week ago and I will be staying 12 days more. After a week I believe I have collected sufficient experience. The hotel is pretty. I have used the restaurants, the pool, the gym the spa and water sports. All of them very good and very friendly staff. The location is good,... More

Was this review helpful? Yes 2
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you for sharing your opinion of our Hotel on TripAdvisor . Upon reading your remarks, our Rooms Division Manager met with you. As explained, the terrace lighting required a half day intervention due to a technical issue. You have been moved to another room where you can enjoy the rest of your stay. We apologize on behalf... More

Emirate of Dubai, United Arab Emirates
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Beautifull hotel, great location, excellent staff BUT.................. The FOOD is not even a 3 star. The school cafeteria has better food than the food in a lunch restaurant. Our travel agent recommended us to take a full board...... And I would not recommend it to anyone as it is a very limited choise of 2 dishes with no standards, no... More

Was this review helpful? Yes 2
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Thank you for taking the time to share your review on TripAdvisor. We are so sorry that you have been disappointed with the quality of our lunch, please accept of apologies. Your remarks will be forwarded to our Chef who will work with his team to improve our offers at lunchtime. We are pleased to learn that you... More

Dublin
Top Contributor
88 reviews 88 reviews
74 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the hotel is set in beautiful grounds right on the beach in flic en flac. the Japanese garden is particularly tranquil and attractive. the breakfast staff are extremely helpful. Christine at the Boathouse is a credit to the hotel and our room was always very clean. our outlook was extremely attractive from the balcony and the beds were comfortable. lots... More

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you very much indeed for having shared your review of our hotel on TripAdvisor. We are pleased to learn that you enjoyed the location as well as most of the services. We would like to apologise however, for the inconvenience you mentioned and encountered during your stay. Your feedback which will be shared among our... More

Zurich, Switzerland
1 review
3 of 5 stars Reviewed 4 weeks ago

Pleasant stay at Sofitel Impèrial Mauritius - but... Nice room, fine food, nice location. Had to complain several times about noise (extremely loud music from rezeption/bar) until 12 p.m! It was impossible to sleep. Very unfriendly und not professional treatment from night-manager (23 May); he replied "we have other customers..." and finally hung up.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you for having shared your feedback on TripAdvisor following your stay at our property . We are pleased to learn that you enjoyed the "nice room, fine food and nice location" and would like to sincerely apologise for the noise disturbance from our evening entertainment. We hope that the above inconvenience did not tarnish the happy memories... More

Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I spend two and a half week at this amazing hotel in March 2014 with my wife and son. What an amazing hotel! Beautiful surroundings combined with an extremely nice and helpful staff. A special thanks to Jennifer, Joy, Claudine and Alvin for making our stay perfect! The only downside is that we found the food and beverages a little... More

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you very much indeed for your very positive review of our Hotel on TripAdvisor. We are delighted to learn that your stay has been "perfect" and that you enjoyed our "amazing hotel with beautiful surroundings with extremely nice and helpful staff. We shall share your appreciations with our Team who will all the more be motivated to... More

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Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Flic En Flac, Flic En Flac, Mauritius
Phone Number:
Location: Mauritius > Riviere Noire District > Flic En Flac
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac

786 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#6 Romantic Hotel in Flic En Flac #6 Luxury Hotel in Flic En Flac #6 Family Hotel in Flic En Flac #6 On the Beach Hotel in Flic En Flac #6 Spa Hotel in Flic En Flac
Hotel Class
Official Description (provided by the hotel)
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 
Number of rooms
191

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