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Sofitel Mauritius L'Imperial Resort & Spa

Certificate of Excellence
Flic En Flac, Flic En Flac, Mauritius
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Sofitel Mauritius L'Imperial Resort & Spa
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Ranked #7 of 18 Hotels in Flic En Flac
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
Kaajal B Mauritius
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1,054 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mauritius
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good points: Beautiful grounds Nice room with the most comfy bed Most personnel very kind and helpful (especially Joy, the Head Concierge) Very satisfactory spa experience An array of activities is proposed. A major bad point which made the Sofitel experience average is its cuisine which lets it down big time. Except for one amazing main at the Jacaranda and... More 

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Johannesburg, Gauteng, South Africa
Top Contributor
54 reviews 54 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a few stays in Mauritian hotels that have left much to be desired the Sofitel Flic en Flac really came up to the expected standard. The rooms are great, the service is EXCELLENT and the food is great. One of the better beach hotels I have stayed at. A special mention to Monika, the manager (is she?) who constantly... More 

Was this review helpful? Yes 1
Milan, Italy
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed at Sofitel Mauritius L’Impérial Resort, room 345, from 21/3 to 29/3. Our package was pre-payed directly through the site of Sofitel with my Amex card beginning of February. At our checkout, while we were paying the bill for the extras, the lady at the desk, Miss Shirley, told us that our Amex pre-payment for the room wasn’t enough:... More 

Was this review helpful? Yes 3
SofitelImperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you for your comments on TripAdvisor. We would like to sincerely apologize to you for the inconvenience you encountered during departure. We have investigated the issues you mentioned regarding your settlement and are crediting back the amount we wrongfully debited from your card. We have sent you a mail on your private address to clear out this... More 

Zurich, Switzerland
Top Contributor
153 reviews 153 reviews
75 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 16, 2015

Accor and Sofitel are known for running hotels well. That's the reason I try who stay there whenever possible. This Sofitel hotel was another positive surprise. At a great location with very nice and clean beach. Outstanding water sports offering, partially included. Restaurants are good, with good food and friendly service; there are Buffett restaurants and several a la carte... More 

Was this review helpful? Yes 4
Lugano, Switzerland
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 16, 2015

The hotel is beautiful. The staff is very polite and friendly. Wonderful beach, with a fantastic garden. We really enjoyed the fact that the hotel has three different restaurants. The main restaurant has a lot of choice, the ethnic restaurant (Chinese and Japanese food) has a very impressive terrace and restaurant on the sea, where the main kitchen is fish,... More 

Was this review helpful? Yes 1
Port Louis
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 14, 2015

I was invited twice at this hotel for dinner by close family. The location is awesome and the hotel grounds well kept with amazing views. However, the food itself is not worth for a 5 star property. It is to be noted that each time we had the buffet dinner. There is also a chinese themed restaurant which we never... More 

Was this review helpful? Yes 1
Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 10, 2015

Oh where to begin from! Let me start with the good, and move to the bad and finish with the ugly. -The good: The hotel is amazing when it comes to facilities, food, beach, surroundings. It is truly a paradise that you'll suffer when you leave it. We had our wedding in the hotel and it was the best moments... More 

Was this review helpful? Yes 3
Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 30, 2015

I stayed there as part of our honeymoon for a few nighta. Staff were very friendly and rooms were well comfortable. By and large, i enjoyed our stay and can recommend if staying for a couple of days. They have many restaurants with various cuisines to boost and a massive pool to top it all.

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you very much indeed for your review on TripAdvisor. We are delighted to learn that your stay has been enjoyable and will forward your appreciation to all our staff who will all the more be motivated to continue on this track. We hope to have the honour of your visit again, and wish you all... More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2015

We stayed a few weeks ago for 3 nights - very French and I am not saying that is a bad thing but I want to feel a little more relaxed and its maybe and this is just me a little to formal. It is very pretty though - Joy the Head concierge arranged a gorgeous bouquet of flowers and... More 

Was this review helpful? Yes 1
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you for posting your review on TripAdvisor. We are pleased to learn that our services have been up to your expectations and will share your comments with our Staff. We look forward to serving you again and wish you all the best, Christian Bräu Executive Assistant Manager More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2015

A very nice hotel. Room neat and always smelling good.food excellent.Tima from Spa very professional in welcoming always on duty everytime we were at the spa; reception staff should also be like her. Very good service.

Was this review helpful? Yes 2
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you very much indeed for taking the time to write the review of our hotel. We are pleased to learn of your satisfaction of our services, in particular the services at the Spa and at Reception. We hope to have the honour of welcoming you back and wish you all the best. Kind Regards Antonio... More 

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