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Hotel Grand Continental

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Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
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1 room 1 guest
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122 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (122)
  • Mar-May only
    (38)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (18)
All months
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was just an overnight stay at this hotel but it was good experience. The room is big and the price was quite affordable. The staff were pleasant and friendly too. I would definitely stay here again in case I go back to Kuala Terengganu. I think its one of the good hotels in this area.

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. I have read through your comments and I am glad to know that you enjoyed your stay with us. Once again thank you and we are looking forward to welcoming you back to the hotel soon. Best regards. James Chan General Manager More 

Karachi, Pakistan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Terrible experience. Stayed 3 nights in an executive room. First night ok. Made a mistake on our room service but no big deal. Next day they didn't clean our rooms even though we put the "room service please" label outside the door from 10 AM. When we calld to request they said we had a DND sign out. No problem,... More 

Was this review helpful? Yes 2
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through each of your comments highlighted. First of all, I would like apologise for the unpleasant experience you encountered during your stay with us. For your information, I will certainly go through your comments with my team and will take immediate measures... More 

Travelers are raving about these Kuala Terengganu hotels

Edinburgh, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here on our way to the East Coast Islands. We arrived on the evening of the end of Ramadan. Kuala Terengganu was very quiet! The hotel check-in staff were lovely and helpful, as well as the concierge. The rooms are dated, bathrooms could be modernised but it was comfortable and conveniently located for one night. There was a... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. We are delighted to know that you had a comfortable stay with us and we are looking forward to welcoming you back to the hotel soon. Best regards. James Chan General Manager More 

Seremban, Malaysia
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 stars Reviewed July 7, 2015

I booked a room for 3 guests ( triple sharing) as my youngest son tagged along on the trip.I had requested for a non smoking room and had stated clearly in my request that I wanted a very clean room with clean sheets and also a clean bathroom. I had pointed out that the reviews of the hotel are not... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are delighted to know that you enjoyed your stay with us and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 23, 2015

Book premium triple room for less than RM300, including 3 breakfast, complimentary wifi, I think it's still affordable. Room located at 13th floor and more quite. Room is spacious for family of 4. View not very interesting but it's okay. Have standard amenities, tv have limited channels as always at many hotel. Price for room service food a bit pricey... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. I have read through each of your comments highlighted and I will certainly look into improving the cleanliness level of the rooms. I will also look into the rest of the comments for further improvement. Once again, thank you and we are looking forward to... More 

Selangor, Malaysia
1 review
1 of 5 stars Reviewed June 10, 2015

on 6/6 i had make phone call to ask about availability room there but unfortunately the operator ruby i think her name answer my question very rude and no have greeting or what ..SO BAD!! yes i know that day is busy time but it is ur services to speak loud and rude by phone if someone ask about ur... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comments highlighted and I am very sorry to hear that you had an unpleasant experience with my staff. For your information, I am looking into this matter seriously. I will certainly investigate this matter and take appropriate action for improvement.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 9, 2015

The free Wifi is very slow. And although it's available on every level, you will need to sign in again when you travel from the ground floor to your room, and vice versa. You can't control the temperature, of the aircon in the rooms. But I think the temperature is just right. Only the fan speed can be changed.

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have taken note of your comments highlighted and I will certainly look into improving it. Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager More 

Taiping, Malaysia
1 review
3 of 5 stars Reviewed June 9, 2015

This is the first time im stay at your hotel. Arrived at your hotel around 04.00pm. Feeling very unsatisfied with one of your men staff. During check in time he not welcomed, not friendly, not even smiling toward us. The men who wearing in black blazer doesnt speak at all with me and just asking me about the payment. The... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the review with regard to your stay with us recently. I have read through each of your comments highlighted and I would like to apologise for the unpleasant experience you encountered during your stay with us. For your information, I am looking into this matter very seriously. I will certainly investigate this matter and I... More 

Kuala Lumpur, Malaysia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed June 5, 2015

We almost had unable to book our room due to fully booked, fortunately a kind helpful of person - Ruby has helped us to get our last room available on the same day we are checked in. Check in - The worst part. This lady staff was unable to show friendliness and not even smile at me when i first... More 

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. Having read through each of your comments highlighted, I would like to apologise for the unpleasant experience you encountered during your stay with us recently. I will certainly investigate this matter seriously and I will take corrective measures for improvement. Once again, thank you for... More 

Singapore, Singapore
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 5, 2015

Stayed here just for a night enroute to Pualu Redang. The hotel appears and smells old. Lack of other options, chose this one to stay with the family. Located centrally, walkable to Chinatown and the Market. The room was quite big and nothing much to complain but the view through the window had nothing to offer. Breakfast was included and... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through each of your comments highlighted and I will certainly evaluate it and discuss it with my team for further improvement. Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again.... More 

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