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Hotel Grand Continental

3.0 of 5
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Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
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Ranked #11 of 29 Hotels in Kuala Terengganu
A recent review
3 of 5 stars reviewed 3 days ago
lsparrow Kuala Lumpur, Malaysia
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109 reviews from our community

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    5
    32
    48
    20
    4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
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Kuala Lumpur, Malaysia
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were given a warm welcome at the front desk. For the price we paid, I am very happy to get a very spacious room. In fact, we could see the sunrise from our room window, which was breath taking. No musty smell in the room although a refurbishment would do the hotel a lot of good as the bathroom... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comments highlighted and I will certainly look into improving the services at the pool. By the way, it would be very much appreciated if you could provide me your room number so that I could look into the leakage at... More 

Havant, England, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

staying at hotel as i write this. The room we cannot complain about, it is clean, tidy and the staff are friendly. The breakfast on the otherhand is rubbish, served from 6:30 till 10:30, by 09:30 there is no food left and they do not seem bothered to replenish it. Expected a lot more, very poor standards.

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comment and I would like to apologise to you on the breakfast which was not replenished and as highlighted. I will certainly look into corrective measures to ensure that it will not happen again in the future. Once again, thank... More 

Kuala Terengganu, Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago

My husband and I were passing by this town on our way to Kota Bharu and decided to make this place a day trip. We booked the premium studio during the low season. The view from the premium floor facing the sea was beautiful and we get to see the sunrise from the comfort of our bed. The bed was... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are delighted to know that you enjoyed your stay with us and we are looking forward to welcoming you back to stay with us again soon. Best regards. James Chan General Manager More 

Jersey City, New Jersey
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 2, 2015

We stayed here 2 times in one trip. The staff was nice food was great fro breakfast and nice area. We walked to Chinatown from here but got lost coming home. If you go there to the hotel go to the beach area just south of the hotel there's a park there and also a lot of food stalls that... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us in January 2015. We are glad to know that you enjoyed your stay with us and we are looking forward to welcoming you back to the hotel in the near future. Best regards. James Chan General Manager More 

Sydney
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 18, 2015

We stayed 3 nights in the Hotel Grand Continental and found the staff friendly and the rooms clean and tidy. The breakfast that was included in the room cost was great. The Hotel is a short taxi ride from the main area of Kuala Terengganu, the staff were very helpful when it came to organizing taxis. The hotel doesn't seem... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us in February 2015. I am glad to know that you enjoyed your stay with us. We are sorry to hear that your email to us was not replied. I will certainly investigate it. For your information, all emails to us are attended promptly. Just in case,... More 

Selangor
Top Contributor
61 reviews 61 reviews
52 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed February 24, 2015

I stayed here for one night only last week. The check in and out was smooth. The standard triple room was roomy, the beds were comfy, a/c was in good working condition and everything was clean. I have no issue at all with this hotel and I stayed in a standard room, not premium ones where the rooms feature upgraded... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are glad to know that you enjoyed your stay with us. I have taken note of the areas that need improvements and I will certainly look into improving it. Once again, thank you for your review and we are looking forward to welcoming you... More 

Kuching, Malaysia
Contributor
16 reviews 16 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 21, 2015

The hotel is pretty shabby considering on the price that i paid. the gym is creepy, i can barely last 5 mins there alone. The basic toiletries like toothbrush are not provided in their bathroom. There is a dirty looking mat in the tub, maybe because people always use the shower instead of the tub itself. the reception desk is... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the review with regard to your stay at Hotel Grand Continental, Kuala Terengganu recently. I have read through your comments highlighted and I will certainly look into improving it. Once again, thank you for your review as it gives us an opportunity to improve and we are looking forward to another opportunity in welcoming you... More 

Travelers are raving about these Kuala Terengganu hotels

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2015 via mobile

I booked a room beforehand for quite a cheap price, but they gave little to no info regarding the room. I was rushing during that moment so I didn't check with them before confirming my booking so it was probably my mistake. The room I booked for didn't come with free breakfast and many more are missing. After half an... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your previous stay with us. I have read through your comments highlighted and I would like to apologise for the unpleasant experience you encountered with my staff. I will certainly investigate this matter further and I will take corrective measures accordingly. Once again, thank you and we are looking forward... More 

Labuan Island, Malaysia
Top Contributor
134 reviews 134 reviews
45 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed February 1, 2015

Unlike other hotels under the rand Continental brand, this hotel is below par. Rooms and the fittings are old and worn out. The towels are stiff. Facilities are very basic. Front office staff are unfriendly and not welcoming. The bathroom fittings are like DIY job, especially the shower head. I would definitely stay elsewhere

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us previously. I have read through your comments highlighted. I will evaluate it and I will take immediate measures to improve our services as well as our products in order to serve our guests well. Once again, thank you and we are looking forward to another opportunity... More 

Penang, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 29, 2014

Stay at this hotel for 1night.I make a booking through booking.com,unfortunately upon arriving the old lady (receptionist) doesnt welcome us with a good service. this is due to the reservation i made doesnt reached to their email.with very rude language the reception named rubiah say 'booking takde! takde!' is this the proper way you treats your guest.luckily 2 of your... More 

Was this review helpful? Yes 2
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comment highlighted and I would like to apologize for the unpleasant experience you encountered with my staff. I will certainly look into this matter seriously. I will take appropriate action and corrective measures accordingly. Please feel free to contact me... More 

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