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Hotel Grand Continental

3.0 of 5
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Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
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Hotel Grand Continental
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Ranked #11 of 29 Hotels in Kuala Terengganu
A recent review
5 of 5 stars reviewed 3 weeks ago
Jimmymont Jersey City, New Jersey
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106 reviews from our community

Traveler rating
    5
    31
    46
    20
    4
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28
7
24
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
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    (34)
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Jersey City, New Jersey
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here 2 times in one trip. The staff was nice food was great fro breakfast and nice area. We walked to Chinatown from here but got lost coming home. If you go there to the hotel go to the beach area just south of the hotel there's a park there and also a lot of food stalls that... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us in January 2015. We are glad to know that you enjoyed your stay with us and we are looking forward to welcoming you back to the hotel in the near future. Best regards. James Chan General Manager More 

Sydney
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 18, 2015

We stayed 3 nights in the Hotel Grand Continental and found the staff friendly and the rooms clean and tidy. The breakfast that was included in the room cost was great. The Hotel is a short taxi ride from the main area of Kuala Terengganu, the staff were very helpful when it came to organizing taxis. The hotel doesn't seem... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us in February 2015. I am glad to know that you enjoyed your stay with us. We are sorry to hear that your email to us was not replied. I will certainly investigate it. For your information, all emails to us are attended promptly. Just in case,... More 

Selangor
Top Contributor
60 reviews 60 reviews
51 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed February 24, 2015

I stayed here for one night only last week. The check in and out was smooth. The standard triple room was roomy, the beds were comfy, a/c was in good working condition and everything was clean. I have no issue at all with this hotel and I stayed in a standard room, not premium ones where the rooms feature upgraded... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are glad to know that you enjoyed your stay with us. I have taken note of the areas that need improvements and I will certainly look into improving it. Once again, thank you for your review and we are looking forward to welcoming you... More 

Kuching, Malaysia
Contributor
16 reviews 16 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 21, 2015

The hotel is pretty shabby considering on the price that i paid. the gym is creepy, i can barely last 5 mins there alone. The basic toiletries like toothbrush are not provided in their bathroom. There is a dirty looking mat in the tub, maybe because people always use the shower instead of the tub itself. the reception desk is... More 

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GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the review with regard to your stay at Hotel Grand Continental, Kuala Terengganu recently. I have read through your comments highlighted and I will certainly look into improving it. Once again, thank you for your review as it gives us an opportunity to improve and we are looking forward to another opportunity in welcoming you... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2015 via mobile

I booked a room beforehand for quite a cheap price, but they gave little to no info regarding the room. I was rushing during that moment so I didn't check with them before confirming my booking so it was probably my mistake. The room I booked for didn't come with free breakfast and many more are missing. After half an... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your previous stay with us. I have read through your comments highlighted and I would like to apologise for the unpleasant experience you encountered with my staff. I will certainly investigate this matter further and I will take corrective measures accordingly. Once again, thank you and we are looking forward... More 

Labuan Island, Malaysia
Top Contributor
134 reviews 134 reviews
45 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed February 1, 2015

Unlike other hotels under the rand Continental brand, this hotel is below par. Rooms and the fittings are old and worn out. The towels are stiff. Facilities are very basic. Front office staff are unfriendly and not welcoming. The bathroom fittings are like DIY job, especially the shower head. I would definitely stay elsewhere

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us previously. I have read through your comments highlighted. I will evaluate it and I will take immediate measures to improve our services as well as our products in order to serve our guests well. Once again, thank you and we are looking forward to another opportunity... More 

Penang, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 29, 2014

Stay at this hotel for 1night.I make a booking through booking.com,unfortunately upon arriving the old lady (receptionist) doesnt welcome us with a good service. this is due to the reservation i made doesnt reached to their email.with very rude language the reception named rubiah say 'booking takde! takde!' is this the proper way you treats your guest.luckily 2 of your... More 

Was this review helpful? Yes 2
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comment highlighted and I would like to apologize for the unpleasant experience you encountered with my staff. I will certainly look into this matter seriously. I will take appropriate action and corrective measures accordingly. Please feel free to contact me... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 7, 2014

Which satisfies the condition of the room with a clean, breakfast is also plenty of choice, car parking available, but the pool is too much chlorine content should be corrected. If no vehicle may be a bit difficult because the location is quite far from shopping.

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. We are pleased to know that you enjoyed your stay with us. Regarding the swimming pool as highlighted, we will certainly look into it. Once again, thank you and we are looking forward to welcoming you back to stay with us again. Best regards. James... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 10, 2014

Just spend a nite after went to Perhentian. Anyway we had a good rest before start a journey to K.Lumpur the next day. Very clean room and the service was excellent. B.fast just okay. Near to Pasar Payang & Jetty.

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are delighted to know that you enjoyed your stay with us. It was a pleasure being of service to you and we are looking forward to welcoming you back to stay with us soon. Best regards. James Chan General Manager More 

Brisbane
Top Contributor
65 reviews 65 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 6, 2014 via mobile

Stayed at the Hotel Grand Continental for one night on a road trip from Penang, down the east coast of Malaysia & then onto KL. We were 2 families consisting of 4 adults & 3 children - so were looking for somewhere that could accommodate us without having to book extra rooms to fit the kids into. Several hotels that... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. We are glad to hear that you enjoyed your stay with us and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager More 

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