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Hotel Grand Continental

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Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
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Best prices for: 1 room 1 guest
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Hotel Grand Continental
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117 Reviews from our TripAdvisor Community

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Traveler rating
    5
    33
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    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (38)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (18)
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Book premium triple room for less than RM300, including 3 breakfast, complimentary wifi, I think it's still affordable. Room located at 13th floor and more quite. Room is spacious for family of 4. View not very interesting but it's okay. Have standard amenities, tv have limited channels as always at many hotel. Price for room service food a bit pricey... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. I have read through each of your comments highlighted and I will certainly look into improving the cleanliness level of the rooms. I will also look into the rest of the comments for further improvement. Once again, thank you and we are looking forward to... More 

Selangor, Malaysia
1 review
1 of 5 stars Reviewed 3 weeks ago

on 6/6 i had make phone call to ask about availability room there but unfortunately the operator ruby i think her name answer my question very rude and no have greeting or what ..SO BAD!! yes i know that day is busy time but it is ur services to speak loud and rude by phone if someone ask about ur... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comments highlighted and I am very sorry to hear that you had an unpleasant experience with my staff. For your information, I am looking into this matter seriously. I will certainly investigate this matter and take appropriate action for improvement.... More 

Travelers are raving about these Kuala Terengganu hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The free Wifi is very slow. And although it's available on every level, you will need to sign in again when you travel from the ground floor to your room, and vice versa. You can't control the temperature, of the aircon in the rooms. But I think the temperature is just right. Only the fan speed can be changed.

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have taken note of your comments highlighted and I will certainly look into improving it. Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager More 

Taiping, Malaysia
1 review
3 of 5 stars Reviewed 3 weeks ago

This is the first time im stay at your hotel. Arrived at your hotel around 04.00pm. Feeling very unsatisfied with one of your men staff. During check in time he not welcomed, not friendly, not even smiling toward us. The men who wearing in black blazer doesnt speak at all with me and just asking me about the payment. The... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the review with regard to your stay with us recently. I have read through each of your comments highlighted and I would like to apologise for the unpleasant experience you encountered during your stay with us. For your information, I am looking into this matter very seriously. I will certainly investigate this matter and I... More 

Kuala Lumpur, Malaysia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We almost had unable to book our room due to fully booked, fortunately a kind helpful of person - Ruby has helped us to get our last room available on the same day we are checked in. Check in - The worst part. This lady staff was unable to show friendliness and not even smile at me when i first... More 

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. Having read through each of your comments highlighted, I would like to apologise for the unpleasant experience you encountered during your stay with us recently. I will certainly investigate this matter seriously and I will take corrective measures for improvement. Once again, thank you for... More 

Singapore, Singapore
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here just for a night enroute to Pualu Redang. The hotel appears and smells old. Lack of other options, chose this one to stay with the family. Located centrally, walkable to Chinatown and the Market. The room was quite big and nothing much to complain but the view through the window had nothing to offer. Breakfast was included and... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through each of your comments highlighted and I will certainly evaluate it and discuss it with my team for further improvement. Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again.... More 

Kuala Lumpur, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The twin sharing room was quite large and comfortable. The sea view from the window are superb in the morning and you can wait for the sunrise from the comfort of your room. Although a bit far from the city centre, nearby convenient store and restaurants are available at a walking distance.

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us previously. We are delighted to know that you enjoyed your stay with us and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager More 

Kuala Lumpur
Level Contributor
132 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel tried to upgrade its rooms by just replacing the TV and some furniture. It failed miserably. The plumbing and ventilation of the rooms still needs to be worked at. The hotel's breakfast buffet really has to buck up. None of the dishes on the buffet even qualify for an acceptable rating.

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through each of your comments highlighted and I will certainly look into it with my team for further improvement in order to serve our guests better. Once again, thank you for your feedback as it gives us the opportunity to improve and... More 

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 27, 2015

We were given a warm welcome at the front desk. For the price we paid, I am very happy to get a very spacious room. In fact, we could see the sunrise from our room window, which was breath taking. No musty smell in the room although a refurbishment would do the hotel a lot of good as the bathroom... More 

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comments highlighted and I will certainly look into improving the services at the pool. By the way, it would be very much appreciated if you could provide me your room number so that I could look into the leakage at... More 

Havant, England, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 3, 2015

staying at hotel as i write this. The room we cannot complain about, it is clean, tidy and the staff are friendly. The breakfast on the otherhand is rubbish, served from 6:30 till 10:30, by 09:30 there is no food left and they do not seem bothered to replenish it. Expected a lot more, very poor standards.

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comment and I would like to apologise to you on the breakfast which was not replenished and as highlighted. I will certainly look into corrective measures to ensure that it will not happen again in the future. Once again, thank... More 

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