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All 29 Kuala Terengganu hotels

Hotel Grand Continental

3.0 of 5 Hotel   |   Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
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Hotel Grand Continental
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Ranked #12 of 29 Hotels in Kuala Terengganu
A recent review
3 of 5 stars reviewed 1 week ago
NJQistina Selangor
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104 reviews from our community

Traveler rating
    4
    30
    46
    20
    4
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28
27
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Selangor
Top Contributor
60 reviews 60 reviews
51 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars NEW

I stayed here for one night only last week. The check in and out was smooth. The standard triple room was roomy, the beds were comfy, a/c was in good working condition and everything was clean. I have no issue at all with this hotel and I stayed in a standard room, not premium ones where the rooms feature upgraded... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are glad to know that you enjoyed your stay with us. I have taken note of the areas that need improvements and I will certainly look into improving it. Once again, thank you for your review and we are looking forward to welcoming you... More 

Kuching, Malaysia
Contributor
13 reviews 13 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is pretty shabby considering on the price that i paid. the gym is creepy, i can barely last 5 mins there alone. The basic toiletries like toothbrush are not provided in their bathroom. There is a dirty looking mat in the tub, maybe because people always use the shower instead of the tub itself. the reception desk is... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the review with regard to your stay at Hotel Grand Continental, Kuala Terengganu recently. I have read through your comments highlighted and I will certainly look into improving it. Once again, thank you for your review as it gives us an opportunity to improve and we are looking forward to another opportunity in welcoming you... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I booked a room beforehand for quite a cheap price, but they gave little to no info regarding the room. I was rushing during that moment so I didn't check with them before confirming my booking so it was probably my mistake. The room I booked for didn't come with free breakfast and many more are missing. After half an... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your previous stay with us. I have read through your comments highlighted and I would like to apologise for the unpleasant experience you encountered with my staff. I will certainly investigate this matter further and I will take corrective measures accordingly. Once again, thank you and we are looking forward... More 

Labuan Island, Malaysia
Top Contributor
134 reviews 134 reviews
45 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Unlike other hotels under the rand Continental brand, this hotel is below par. Rooms and the fittings are old and worn out. The towels are stiff. Facilities are very basic. Front office staff are unfriendly and not welcoming. The bathroom fittings are like DIY job, especially the shower head. I would definitely stay elsewhere

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us previously. I have read through your comments highlighted. I will evaluate it and I will take immediate measures to improve our services as well as our products in order to serve our guests well. Once again, thank you and we are looking forward to another opportunity... More 

Penang, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 29, 2014

Stay at this hotel for 1night.I make a booking through booking.com,unfortunately upon arriving the old lady (receptionist) doesnt welcome us with a good service. this is due to the reservation i made doesnt reached to their email.with very rude language the reception named rubiah say 'booking takde! takde!' is this the proper way you treats your guest.luckily 2 of your... More 

Was this review helpful? Yes 2
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comment highlighted and I would like to apologize for the unpleasant experience you encountered with my staff. I will certainly look into this matter seriously. I will take appropriate action and corrective measures accordingly. Please feel free to contact me... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 7, 2014

Which satisfies the condition of the room with a clean, breakfast is also plenty of choice, car parking available, but the pool is too much chlorine content should be corrected. If no vehicle may be a bit difficult because the location is quite far from shopping.

Was this review helpful? Yes 1
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. We are pleased to know that you enjoyed your stay with us. Regarding the swimming pool as highlighted, we will certainly look into it. Once again, thank you and we are looking forward to welcoming you back to stay with us again. Best regards. James... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 10, 2014

Just spend a nite after went to Perhentian. Anyway we had a good rest before start a journey to K.Lumpur the next day. Very clean room and the service was excellent. B.fast just okay. Near to Pasar Payang & Jetty.

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are delighted to know that you enjoyed your stay with us. It was a pleasure being of service to you and we are looking forward to welcoming you back to stay with us soon. Best regards. James Chan General Manager More 

Brisbane
Top Contributor
65 reviews 65 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 6, 2014 via mobile

Stayed at the Hotel Grand Continental for one night on a road trip from Penang, down the east coast of Malaysia & then onto KL. We were 2 families consisting of 4 adults & 3 children - so were looking for somewhere that could accommodate us without having to book extra rooms to fit the kids into. Several hotels that... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. We are glad to hear that you enjoyed your stay with us and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager More 

KL
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 4, 2014

Stayed in this hotel for 1 night. We arrived quite late due to flight delay but the doorman and receptionist were very friendly to entertain our queries... They gave us the rooms on the top floor as those are newly refurbished... The hotel is also located near to Malay eateries during the afternoon and seafood at night... Overall,I am happy... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the feedback with regard to your stay with us recently. We are happy to know that you have enjoyed your stay with us. It was a pleasure being of service to you and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager More 

Kangar, Malaysia
Contributor
19 reviews 19 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 14, 2014

Its been a long time since I last stayed here. Well nothing much have changed, so the maintenance must be doing a good job upkeeping the place. Except for the shower head in the room, which cannot be adjusted, everything else is fine. Service, we called the reception, duty manager and operator after 11pm but nobody answered the phone. Had... More 

Was this review helpful? Yes
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Mr Mohd Nasiruddin, Thank you for staying with us recently, we have read your constructive sincere comments which will greatly help us to improve & to support us in upgrading our service to all our guests in achieving goal of excellence in our "Customer Care Programme". On behalf of the Management we would like to apologize for the inconvenience... More 

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Additional Information about Hotel Grand Continental

Address: Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
Phone Number:
Location: Malaysia > Terengganu > Kuala Terengganu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Grand Continental 3*
Number of rooms: 190
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Also Known As:
Grand Continental Hotel

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