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All 29 Kuala Terengganu hotels

Merang Suria Resort

3.0 of 5 Resort   |   Lot 1841 Kampang Rhu Tapai | Merang Setiu, Kuala Terengganu 21010, Malaysia
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Merang Suria Resort
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Ranked #25 of 29 Hotels in Kuala Terengganu
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26 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Bangkok, Thailand
Top Contributor
120 reviews 120 reviews
16 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed September 8, 2014

This resort is located right on the beach and has the entire stretch of the beach to itself. The place is huge, it has very well managed services within the resort. Well on the downside, customer service can be way better, we had done the booking using Hotels.com and arrived post midnight. The reception, had never heard of hotels.com! Very... More 

Was this review helpful? Yes 4
SuriaresortsMY, Manager at Merang Suria Resort, responded to this review

Dear Jishnu575 Thank you for taking the time to share your feedback on Tripadvisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment in regards to your experience at our resort recently. We... More 

Kuching, Malaysia
Contributor
13 reviews 13 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 25, 2014

Checked in with my wife. We requested for a queen bed room and the receptionist immediately asked us how many nights we are going to stay. We told her only for a night n she directly said that 2 single bed room is left (caught her lying). So we went inside the room n there was this very weird n... More 

Was this review helpful? Yes 2
Penang Island, Malaysia
Top Contributor
89 reviews 89 reviews
27 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed March 23, 2014

Decided to take family for a trip to the East Coast via Gerik from Penang. Spent 2 nights here and really not worth coming to this resort & location as nothing much to do. Resort is old and rundown. Basic room, entrance door has gaps that can see through & warped...so gets stucked when opening. Door latch almost fallung of... More 

Was this review helpful? Yes 4
Leeds, England
Top Contributor
68 reviews 68 reviews
51 hotel reviews
95 helpful votes 95 helpful votes
1 of 5 stars Reviewed November 21, 2013

I joined a colleague on a conference visit. The conference was at a nearby hotel which was full and so we booked the Merang Surai Resort for two nights. The approach to the hotel was grim and on arrival we noticed everything was dusty and had an air of neglect and lack of maintenance. Our twin room was dark and... More 

Was this review helpful? Yes 3
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 2, 2013

Stayed for 1 night during school holiday in this hotel because most of the hotels are fully booked. I read most reviews about this hotel before came here so i did not expect much. Check in was fast and given a room facing the pool. Seriously their room really need refurbishment as well as their buildings.Breakfast was a simple meehon... More 

Was this review helpful? Yes 1
Melaka
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 13, 2013 via mobile

We booked a one nite stay on transit to redang. Upon arrival, their credit card machine was not working so we had to pay for our two rooms plus additional deposit (refundable) in cash. Whilst walking to our rooms, there was a strong smell of sewer along the ground floor corridor. Once in the room, we were greeted by a... More 

Was this review helpful? Yes 1
Brighton
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed December 19, 2012

We have been travelling for 6 months all around Asia and always look back on this place as possibly the worst food we have had in this period. The resort is quiet and on the beach, however I am not sure how safe it is to swim. The rooms are cheap and clean, the staff are pretty friendly and helpful.... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 10, 2012

We booked a night just for a stopover prior to the trip to Redang. Location wise its quite but there's not a lot to be done if staying in. The pool was out for repairs due to leaks hence it detracts some of the good points of the hotel. Pros - clean basic room, 2km to the jetty, Facebook like... More 

Was this review helpful? Yes 1
SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

Thank you for taking the time to share your review with us. We appreciate your kind comments and certainly look forward to welcoming you again in the future. More 

Kota Bharu, Malaysia
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2012

Not an easy location to get to, especially for foreign travellers and definitely require own transport or taxi to get to, quite a long walk from the main road, thus public transport would not be advisable. Rooms were clean, with standard facilities. Beach is easily accessible from the resort. No commercial motorised water sport found, thus quite a quiet and... More 

Was this review helpful? Yes 1
SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

Thank you for spending some valuable time reviewing us. I will share your comments regarding our food and restaurant to our Food and Beverage manager for their review. We appreciate your kind comments and certainly look forward to welcoming you again in the future. More 

Paris, France
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 6, 2012

We stayed one night in Merang to go to Redang the day after. There were almost no client, but the staff was not capable of helping us. They propose a shuttle to go to the jetty but told us a higher price than written in the rooms (which is already expensive). They refuse we pay in cash and agoda took... More 

Was this review helpful? Yes 1
SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

Thank you for spending some valuable time reviewing us. We are sorry to hear you were disappointed with your stay and that we were unable to resolve your issues on site. We take all feedback seriously as we strive to improve our services all round and appreciate you took the time to offer your valuable feedback. More 

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Additional Information about Merang Suria Resort

Address: Lot 1841 Kampang Rhu Tapai | Merang Setiu, Kuala Terengganu 21010, Malaysia
Location: Malaysia > Terengganu > Kuala Terengganu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Merang Suria Resort 3*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Asiatravel.com Holdings, Despegar.com, Hotels.com, TripOnline SA, Agoda, Odigeo and Tingo so you can book your Merang Suria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Merang Suria Hotel Kuala Terengganu
Kuala Terengganu Best Western
Best Western Kuala Terengganu

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