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All 34 Kuala Terengganu hotels

Merang Suria Resort

3.0 of 5 Resort   |   Lot 1841 Kampang Rhu Tapai | Merang Setiu, Kuala Terengganu 21010, Malaysia
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Merang Suria Resort
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24 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Penang Island, Malaysia
Top Contributor
85 reviews 85 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Decided to take family for a trip to the East Coast via Gerik from Penang. Spent 2 nights here and really not worth coming to this resort & location as nothing much to do. Resort is old and rundown. Basic room, entrance door has gaps that can see through & warped...so gets stucked when opening. Door latch almost fallung of... More

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Leeds, England
Top Contributor
63 reviews 63 reviews
50 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed November 21, 2013

I joined a colleague on a conference visit. The conference was at a nearby hotel which was full and so we booked the Merang Surai Resort for two nights. The approach to the hotel was grim and on arrival we noticed everything was dusty and had an air of neglect and lack of maintenance. Our twin room was dark and... More

Was this review helpful? Yes 2
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 2, 2013

Stayed for 1 night during school holiday in this hotel because most of the hotels are fully booked. I read most reviews about this hotel before came here so i did not expect much. Check in was fast and given a room facing the pool. Seriously their room really need refurbishment as well as their buildings.Breakfast was a simple meehon... More

Was this review helpful? Yes 1
Melaka
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 13, 2013 via mobile

We booked a one nite stay on transit to redang. Upon arrival, their credit card machine was not working so we had to pay for our two rooms plus additional deposit (refundable) in cash. Whilst walking to our rooms, there was a strong smell of sewer along the ground floor corridor. Once in the room, we were greeted by a... More

Was this review helpful? Yes 1
Brighton
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed December 19, 2012

We have been travelling for 6 months all around Asia and always look back on this place as possibly the worst food we have had in this period. The resort is quiet and on the beach, however I am not sure how safe it is to swim. The rooms are cheap and clean, the staff are pretty friendly and helpful.... More

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 10, 2012

We booked a night just for a stopover prior to the trip to Redang. Location wise its quite but there's not a lot to be done if staying in. The pool was out for repairs due to leaks hence it detracts some of the good points of the hotel. Pros - clean basic room, 2km to the jetty, Facebook like... More

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SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

Thank you for taking the time to share your review with us. We appreciate your kind comments and certainly look forward to welcoming you again in the future. More

Kota Bharu, Malaysia
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 20, 2012

Not an easy location to get to, especially for foreign travellers and definitely require own transport or taxi to get to, quite a long walk from the main road, thus public transport would not be advisable. Rooms were clean, with standard facilities. Beach is easily accessible from the resort. No commercial motorised water sport found, thus quite a quiet and... More

Was this review helpful? Yes 1
SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

Thank you for spending some valuable time reviewing us. I will share your comments regarding our food and restaurant to our Food and Beverage manager for their review. We appreciate your kind comments and certainly look forward to welcoming you again in the future. More

Paris, France
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 6, 2012

We stayed one night in Merang to go to Redang the day after. There were almost no client, but the staff was not capable of helping us. They propose a shuttle to go to the jetty but told us a higher price than written in the rooms (which is already expensive). They refuse we pay in cash and agoda took... More

Was this review helpful? Yes 1
SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

Thank you for spending some valuable time reviewing us. We are sorry to hear you were disappointed with your stay and that we were unable to resolve your issues on site. We take all feedback seriously as we strive to improve our services all round and appreciate you took the time to offer your valuable feedback. More

Kajang
Top Contributor
87 reviews 87 reviews
54 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed July 27, 2012

I stayed here because I had a meeting somewhere very nearby. The hotel is far from the city centre, and quite a distance from the main road. You have to pass through the National service Camp and the Holiday Camp before reaching your hotel, thus very secluded and far from the main road. However, the beach is just behind my... More

Was this review helpful? Yes
SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

I am sorry to hear you were dissapointed with your stay and that we were unable to resolve your issues on site. We take all feedback seriously as we strive to improve our services all round and appreciate you took the time to offer your valuable feedback. More

Bangi, Malaysia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 18, 2012

Came here for my office retreat for 3d2n. Everything look quite okay while we arrive here. The sales coordinator was very helpful and friendly. She's help me a lot. First room I get the air-con was leaking. After 3 times I report about the heat on that night then the maintenance technician told me that air-con gas was leak and... More

Was this review helpful? Yes 1
SuriaresortsMY, Guest Relations Manager at Merang Suria Resort, responded to this review

Thank you for spending some valuable time reviewing us. I will share this comment with our Director to improve our service & also facilities that we have currently. We appreciate your kind comments and certainly look forward to welcoming you again in the future. More

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Additional Information about Merang Suria Resort

Also Known As:
Merang Suria Hotel Kuala Terengganu
Kuala Terengganu Best Western
Best Western Kuala Terengganu
Address: Lot 1841 Kampang Rhu Tapai | Merang Setiu, Kuala Terengganu 21010, Malaysia
Location: Malaysia > Terengganu > Kuala Terengganu
Amenities:
Beach Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 34 hotels in Kuala Terengganu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Merang Suria Resort 3*
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