We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sumai Hotel Apartment

Hotel website
Lot 4479 Jalan Persinggahan,, Kuala Terengganu 20400, Malaysia (Formerly Sumai Suite Hotel)
Sumai Hotel Apartment
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Ranked #3 of 29 Hotels in Kuala Terengganu
A recent review
3 of 5 stars reviewed 4 days ago
raizmukhliz Kuala Lumpur, Malaysia
Add Your Review

35 reviews from our community

Traveler rating
    4
    15
    13
    2
    1
See reviews for
17
4
1
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (35)
  • Mar-May only
    (7)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (6)
All months
Kuala Lumpur, Malaysia
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A family of 3 adults and 2 kids, stayed for 2 nights. Took the 2 room apartment, the check-in was efficient, friendly front office staff, the room a little bit of a let down, yes it is very spacious but lack decor and empty, bed were old, stiff and asked for a change of mattress. The bathroom is clean but... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Top Contributor
59 reviews 59 reviews
19 hotel reviews
489 helpful votes 489 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Our family of 7 stayed one night at their 4 bedroom apartment on 12/3/2015 to catch the early 9am boat to Pulau Redang. Hotel location is good near Pantai Burok and only about 3 km to Shahbandar Jetty. Hotel have no concierge or bellboy to carry your luggage so you have to do it all by yourself. Front counter staffs... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2015 via mobile

My family and I are frequent guests at this hotel. We experienced good service every single time. If there's one thing this hotel should improve is the wifi -- a bit slow and some spots in the room don't receive signal. It's free and unlimited, however. Also some rooms we've stayed at has poor TV reception.

Was this review helpful? Yes
Shah Alam, Malaysia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2014

Strategically located at the Pantai Batu Buruk. Arrived at 11am and was allowed to check in early. Stayed at their three room apartment. Room was spacious and clean. Equipped with tv, kettle, iron board and iron. With the price that I paid the breakfast was okay.

Was this review helpful? Yes 1
penang
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 11, 2014

We move to this hotel after we found that our accommodation at Pantai Teluk Ketapang doesn't meet our expectation as cleanliness is my priority. This hotel located at Pantai Batu Burok and we stayed at 2 room apartment for one night including 3 breakfast, one double bed and two single bed, it is clean, equipped with TV, refrigerator, iron &... More 

Was this review helpful? Yes 2
Kuantan, Malaysia
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 31, 2014

Hotel location strategically located within the town and Pantai Batu Buruk. I was Check-in 2 pm with family and being welcoming by the front desk accordingly. We need to ask the front desk for the bell boy services. Hotel lobby was clean and specious. Complete with the nice sofa set and electric message chair. Customer can choose either to stay... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 27, 2014

The room was a Suite Room with 2 single beds. The room was equipped with basic TV, refrigerator, iron with iron board but no hairdryer. It had an excellent free wifi in the room. 2 free mineral bottles were given everyday and placed in the refrigerator. The mattress was a bit hard which uncomfortable to sleep on. The breakfast was... More 

Was this review helpful? Yes 1
Klang, Malaysia
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 18, 2014

Had to stay here for a business trip. Room which is an apartment converted is quite small for the price on RM 191/night. Basic tv, proper bathroom, no fancy stuff double single beded. However the restaurant was really poor service. On the first day, we order half boiled eggs and 6 sets of full bold eggs arrived. Malaysian buffet breakfast... More 

Was this review helpful? Yes 1
Malaysia
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 1, 2014

We thought this was a decent hotel in Kuala Terengganu. There were four of us so options were a bit limited. The apartments were quite large actually and had a kitchen and kitchen table so that was really nice. A few things though - the feel was very three star (Seri Malaysia ish if that means anything to you). There... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

Sumai apartment hotel is not a luxury hotel. This is a hotel apartment concept. If you want a luxury hotel please stay in Ri-Yaz Heritage | Marina Resort & Spa and you must be willing to PAY the same as you would expect.

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (37)
Viewed
Room/suite (7)
Viewed
View from room (5)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (1)
Viewed
Dining (3)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Hotel & grounds (28)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question