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Tanjong Jara Resort

Travelers' Choice award winner
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Batu 8 | Off Jalan Dungun, Dungun 23000 Dungun, Malaysia
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Tanjong Jara Resort
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Tanjong Jara Resort
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743 reviews from our community

Traveler rating
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    48
    21
    12
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198
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Top Contributor
104 reviews 104 reviews
80 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I have visited this property several times since it first opened 30 years ago. Although YTL Hotels did a complete upgrade several years ago, the original buildings still remain. They will close the property for 2 months at year's end to refresh the areas in need of a refresh. It is probably the best resort in Malaysia offering top quality... More 

Was this review helpful? Yes 1
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Greetings from Tanjong Jara resort! We are very touched by the description of your experience at our resort, to hear that you see us as the best resort in Malaysia offering top quality rooms, services and cuisine in a Malay seaside kampung is really empowering and driving us to do better in order to keep on top of the competition.... More 

Huddersfield, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Practically the rooms are specious, well serviced and full of character with beautiful views of the sea. Restaurants offer good choices and quality food. The resort is well laid out with planting of indigenous flora and fauna. But what makes this resort special is its staff and ambience. Enjoy cooking with Chef Anne - a memorable and beautifully recorded experience... More 

Was this review helpful? Yes 1
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Greetings from Tanjong Jara resort! Thank you for your positive comments on our resort and team, I am glad to know that you enjoyed our foods and services in all our F&B outlets. We make it a point to preserve our flora and fauna, living in the middle of a beautiful jungle is something we want to share with our... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My last minute choice turned out to be a fabulous one indeed! It has Malay cultures and I just love the whole experience. From our arrival to departure. Check in staff Mr Alcoln (pardon me if it is wrong) was pleasant and helpful, Emma dropped by during breakfast (the next day) to check on the guests and communicate with us... More 

Was this review helpful? Yes 1
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Dear Sir, Greetings from Tanjong Jara resort, Thank you for sharing your feedback, I appreciate you taking the time to do so! I also wish to thank you for sharing your feelings on our resort, the description you made about our resort and its team of dedicated professional is perfect and I could not have done better as a General... More 

Glasgow, United Kingdom
1 review
1 of 5 stars Reviewed 6 days ago NEW

We booked 5 nights at the Tanjung Jara through expedia for our upcoming honeymoon to Malaysia in June 2015, inadvertently we had booked the wrong dates and only realised the error after the dates had passed and we received an email asking us to review our trip. We phoned Expedia the hotel immediately when we realised the error to see... More 

Was this review helpful? Yes 1
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Dear Madam, Based on your wordings on the TripAdvisor.com, I understand that you booked your upcoming honeymoon through Expedia.com, for that reason your claim should have been lodged with them and not out "Central Reservation Office", you mentioned that your phoned Expedia.com? I understand that your booking was classified as "No show" by our reservation office. On our side if... More 

Kuantan District, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Five star resort with five star service. my guest and i was very satisfied the service provided by Tanjong Jara Resort. Especially for PR in Tanjong Jara Resort, they really polite, patient and professional in solve my problem. This was the first time i get this kind of service in resort. Bravo, i will plan for another business trip in... More 

Was this review helpful? Yes 1
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Greetings from Tanjong Jara resort! Thank you very much for your complimentary comments on our resort, we always try our very best to deliver for our guests a five stars service. I am glad to see that you noticed it! I will share with our Guests Liaison Agents your good comments, we are all awaiting you for your next visit! More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Waited more than 15 minutes to place dinner orders. Nobody came despite various reminders. So, I left! Lodged an official complaint so that this doesnt happen to other guests. Other services have been good so far. Staff has been very accommodative.

Was this review helpful? Yes
Athens
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was seamless from checkin to checkout. The hotel had excellent grounds. And the rooms were excellent and in perfect working order. The staff we more than helpful and very polite. The hotel had so many things to do that you could stay for a week and still keep busy. The excursions to the island near buy was excellent touch... More 

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philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Greetings from Tanjong Jara resort! Thank you for your compliments on our services, as well as for noticing our maintenance and gardening. I do agree with you that the resort offers enough activities to keep busy for a week! I am happy so is the rest of our culinary team to know that our breakfast offering was large and plentiful.... More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Waited more than 15 minutes to place dinner orders. Nobody came despite various reminders. So, I left! Lodged an official complaint so that this doesnt happen to other guests. Other services have been good so far. Staff has been very accommodative.

Was this review helpful? Yes
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Dear Sir, Thank you for sharing your feedback on Trip Advisor, I appreciate you taking the time to do so! I also thank you for sharing your feelings on our lapses of service from Chef Ann and her team and for not interacting more with you while in the restaurant. As you rightfully expected, the role of our Master Chef,... More 

Munich, Germany
1 review
5 of 5 stars Reviewed 1 week ago

For 7 days my wife and I escaped into tranquility and peace of mind. Picture a multi-acre enclave of tropical gardens, palm trees, elegant and spacious villas, a large horizon pool overlooking the ocean, and a pristine white sand beach all to yourself. The resort is distinctively designed with a unique combination of traditional Malaysian style architecture combined with modern... More 

Was this review helpful? Yes
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Greeting from Tanjong Jara resort, We are happy to know that your stay with us was tranquil and that you experienced a peace of mind. We pride ourselves in maintaining our grounds, I wish to say thank you as well for noticing our efforts as a team to provide our guests with a warm, friendly, polite and helpful services. I... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

29 of us, adults and children, stayed in the hotel last weekend for 3N4D. When we first arrived, there were minor hiccups with regard to our accommodation. That was almost immediately rectified by Mr. Philippe Cavory, the GM himself. Due to our large group, the kitchen had some challenges at the begining, but once again, that was sorted out the... More 

Was this review helpful? Yes
philippe_cavory, General Manager at Tanjong Jara Resort, responded to this review

Greetings from Tanjong Jara resort It was our pleasure to have attended to you and your group last week, thank you very much for your understand on our "hiccups" as you kindly describe it. We experienced major difficulties with our electronic systems which created hardship for my team but I am glad to know that they responded efficiently and professionally,... More 

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