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All 8 Subang Jaya hotels

Dorsett Grand Subang Hotel

4.0 of 5 Hotel   |   Jalan SS12/1, Subang Jaya 47500, Malaysia
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Dorsett Grand Subang Hotel
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Ranked #1 of 8 Hotels in Subang Jaya
A recent review
5 of 5 stars reviewed 6 days ago
CK2020 Singapore, Singapore
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328 reviews from our community

Traveler rating
    70
    138
    66
    39
    15
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47
36
24
189
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed 6 days ago NEW

My family and I took a roadtrip from Singapore to KL from 17-20 August, and stayed at the Dorsett Grand Hotel. we stayed at the junior suite in the old wing. The hotel is a short drive from local attractions such as Sunway Lagoon and I-city, and also provides free shuttles to both locations. There were also several restaurants and... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear CK2020, Thank you for taking time off from your busy schedule to give us the positive and kind review. Guest satisfaction is important to us hence we aspire to make each guest stay a memorable and unique experience. From your review we are delighted to know that we have succeeded in delighting our guests with our quality services and... More

Brisbane, Australia
Top Contributor
77 reviews 77 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We came here to attend my cousins wedding which was held in The Selangor Ballroom. Fantastic location and very tastefully decorated. Very popular with the locals. The Hotel is located about 20 mins.walk from the KTM train station. The staff are all really fantastic. For people who want to fly to Langkawi or Penang the Subang airport is close by.... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Frank, Thank you for your kind positive feedback. We aspire to provide guest with the best in hospitality and service. Your positive comments will definitely motivate our Associates to continuously strive for excellence. We are glad that you have enjoyed the Hotel facilities in and the attractions around the vicinity of the Hotel We look forward to welcoming you... More

Melbourne, Victoria, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel, nice staff. not sure why the gym was closed till 9 on a Sunday morning. Food was OK, not the greatest variety, plenty of places outside to eat at. Good value for a hotel not too far from various facilities such as the Sunway

Review collected in partnership with this hotel

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear David P. Thank you for your feedback. Your comment has been brought to the attention of the respective heads of department including the GYM Management for corrective measures and will response accordingly. We look forward to welcoming you back soon. Best Regards, Mr. Vincent Pillai Executive Assistant Manager More

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

I have always used the same hotel b'coz the staff know exactly what i wanted and have always reserve the Deluxe Plus room for me. The rooms are newly refurbish and clean. The staff are all absolutely fabulous from the bell boy, front desk and even in the restaurant; always smiling and offering to be of service to you all... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear EK H Thank you for your kind review and the recommendation. We are delighted to hear that our staff was attentive and friendly, making your stay a pleasant one. Your positive comments on our Associates attitude will definitely motivate them to continuously strive for excellence. It was a real pleasure having you stay with us and would like to... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there for 2 days in August for business. Friendly staff and check in process is quick. Room is spacious but the bath room was a bit worn out. The bar at the lobby was nice except some part of the floor actually vibrate with the very loud music from the live band. Breakfast was reasonable too.

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Edmand C. Thank you for your feedback. Your feedback is important to us as it will help us to continuously improve our services and facilities. Your comments have been highlighted to the respective departments for corrective measures and we really appreciate your positive comments. We look forward to welcome you back soon. Best Regards, Mr. Vincent Pillai Executive Assistant... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

pretty good on it location, just few miles away from Sunway. probably a good place which might you dont prefer stay in KL town and always jam. room facilities were good especially those with bathtub n king size bed.

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Xavier Sim Tze Keng Thank you, it was a pleasure having you stay at our hotel. Your positive comments will definitely inspire and motivate our Associates to strive for excellence to continue providing the high quality service levels for all our Guests. We look forward to welcome you back soon. Best Regards, Mr. Vincent Pillai Executive Assistant Manager More

1 review
4 of 5 stars Reviewed 1 week ago

Everything is fairly good, staff are helpful and friendly, rooms are nice but bathroom sometimes smells not so good, location is not very convenient as there are no eating places or shops within walking distance.

Review collected in partnership with this hotel

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Quynh Ngan D. Thank you for staying at our hotel. Your feedback has been received and housekeeping has been informed and will take corrective measures. Thank you and we hope to welcome you back soon. Regards, Mr. Vincent Pillai Executive Assistant Manager More

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice and comfortable hotel. The room was very clean, bed plush and comfortable..Good Service. The best thing is the pool because of it total exposure to the sun, it was warm during evening and nice to swim in the late mornings..Kids did not complain of cold at all. One recommendation would be if the hotel can provide a small room... More

Review collected in partnership with this hotel

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Foong_13 We are delighted to hear that you had enjoyed your stay at our hotel. We take pride in our selves in providing our guest with the best in service standards and facilities for our guests to enjoy. Thank you for your suggestion about the playroom for kids and will be taking your constructive feedbacks into consideration for implementation.... More

Singapore
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Plus points: 1) Only 1: Service staff at counter & concierge was friendly and efficient Minus points: 1) Water from basin tap was yellowish in colour. Disappointing In the capital of Malaysia.. 2) Bathroom was extremely old and only had a fixed shower head which was partly faulty. Water was spraying to the wall behind resulting in wet toilet floor... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear safeDrive, Thank you for your comments and your constructive feedback. Please accept our sincere apologies for the inconveniences during your stay at the hotel. We assure you that guest satisfaction is our highest priority. Your comment has been brought to the attention of our engineering and housekeeping for corrective measures including upgrading and will act accordingly. Once again thank... More

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is not bad, except for the dimmer lightings in the room. Stayed several times, and recommended many to stay there, until recent visits was turning into nightmares to me. The first experience was from a "Manager" who told my colleague that there were no smoking room, but in less than a minute when another italian guest was doing... More

Was this review helpful? Yes 2
DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Xpinnacle, Thank you for your constructive feedback and comments. Please allow us to extend to you our sincere apologies for the lack of positive attitude from our Associates during your experience at our hotel. We take our guest satisfaction very seriously especially concerning Staff attitude and let me assure you that we view this very seriously. We assure that... More

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Additional Information about Dorsett Grand Subang Hotel

Address: Jalan SS12/1, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Grand Subang Hotel 4*
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

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