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All 8 Subang Jaya hotels

Dorsett Grand Subang Hotel

4.0 of 5 Hotel   |   Jalan SS12/1, Subang Jaya 47500, Malaysia
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Ranked #1 of 8 hotels in Subang Jaya
A recent review
4 of 5 stars reviewed 1 week ago
Scott M Burr Ridge, United States
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320 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Singapore
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed yesterday NEW

Plus points: 1) Only 1: Service staff at counter & concierge was friendly and efficient Minus points: 1) Water from basin tap was yellowish in colour. Disappointing In the capital of Malaysia.. 2) Bathroom was extremely old and only had a fixed shower head which was partly faulty. Water was spraying to the wall behind resulting in wet toilet floor... More

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Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The hotel is not bad, except for the dimmer lightings in the room. Stayed several times, and recommended many to stay there, until recent visits was turning into nightmares to me. The first experience was from a "Manager" who told my colleague that there were no smoking room, but in less than a minute when another italian guest was doing... More

Was this review helpful? Yes 2
Burr Ridge, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

This hotel is located very close to three major shopping malls which is good to be away from because of the traffic around the shopping malls. All of the employee's are very friendly and helpful in making your stay very pleasurable. Being on the Club floors is very good for a relaxing drink and snack at night and enjoying the... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Scott M, We appreciate the time taken to write your feedback about Dorsett Grand Subang with extensive positive ratings. It is a great pleasure to know that you had a good time during your stay with us. We have forwarded your comments to our staffs as their efforts have always been to the fullest in making our guest comfortable... More

Singapore, null, Singapore
2 reviews
3 of 5 stars Reviewed 1 week ago

Stayed for just one night & cut short the visit because of vibe. I was sleeping on & off throughout the night & 1st time in my life I skipped the morning breakfast in the hotel though I checked out around 8 am in the morning. The reception service during check-out at 8.30 am was so slow that I felt... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear PeckGeok, Thank you very much for your feedback as it is very important to us. We are glad that you had a comfortable feeling in the hotel. Your comments will be passed to our housekeeping department as it will give them a better motivation to do their best. We would also like to sincerely apologize for any shortcoming or... More

Kuala Lumpur, Malaysia
Top Contributor
174 reviews 174 reviews
63 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The first impression... oh.... "Are we going back in time?" When you get into the lobby, still the same impression. After checking in and got in the room, Ah.... it is quite okay. Breakfast place, well, kind of small. When you get in a little later in the morning, may find it difficult to find a table. Well, it used... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Long M, Thank you very much for you kind feedback. Our hotel is committed to providing the highest standards in product, presentation and hospitality to our guest and loyal customers like your good-self. We are continuously improving our services and facilities and currently going through some soft renovation in the hotel for our guest to have a better and... More

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

When I first arrived at this hotel, I was rather disappointed at its looks. Outside, it looked it hasn't been painted in years and some portions of structure were damaged. Nonetheless, I checked in for 30 days of stay which later got changed to about 50 days. Room, it is very clean and renovated to meet modern standard. Staff, everyone... More

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DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear TravelBuddy12014, Greetings from Dorsett Grand Subang! We appreciate your time writing this review as it is essential for us to improve further on our facilities and services. It is a great pleasure to know that you generally enjoyed your stay with us. We have forwarded your positive comments to all our associates. This gives us more motivation to serve... More

Singapore
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here twice. First time booked by company, therefore the state of the room was still acceptable, though they missed out stuff like toiletries etc for the no. of pax. Insufficient water too. Stayed here again but this time round, it's a last minute biz trip therefore I booked myself. And I'm given the older wing, everything is terrible. Squeeky... More

Review collected in partnership with this hotel

Was this review helpful? Yes
DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Starybell, Thank you for writing to us, your feedback is highly valued. We are truly sorry that your stay at our hotel did not meet your expectations. We assure you that our customer satisfaction is our top priority and we want our product and services at our hotel to reflect the principle. Your comment has got our high attention... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

The room is dirty..clogging bathtub with some hairy leftovers...service is very poor...maintenance is very poor not worth the rate and reputation as a five star hotel..my advise avoid this hotel either you are local Or tourist..

Was this review helpful? Yes 1
DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Naluri, Thank you for writing to us. We appreciate you taking the time to write your feedback as it is important to us to continuously improve on our services. We sincerely apologize regarding your disappointment on your experiences in our hotel. We assure you that our customer satisfaction is our top priority. We have already informed the housekeeping, maintenance... More

Nottingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I recently arrived at the Dorsett Grand Subang Hotel to be greeted by friendly, and on the face of it friendly staff until check in commenced, where I was informed that the room I had already pre- booked was no longer available and I would have to pay extra if I wanted a double bed (which I had already reserved),... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Stephen H, We would like to express our sincerest apologies for your check in experience at our hotel. Your comment has been brought to the attention of management to investigate and respond accordingly. Thank you for your review, it is guest like your goodself that makes our Associates strive for excellence and we hope you will consider staying with... More

Bievres, France
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff were wonderfully welcoming, very helpful and patient with our group. We felt really at home. The club lounge was a real treat and daily rendez-vous point for family members. The breakfast buffet was also very good.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DorsettGrandSubang, Manager at Dorsett Grand Subang Hotel, responded to this review

Dear Sheila, Thank you for your kind feedback. Our hotel is committed in providing guest with the highest standard of product, presentation and hospitality. Your comment has been conveyed to management and we pleased that you have enjoyed your time at the hotel. Thank you and we look forward to welcoming you back to the hotel soon. More

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Additional Information about Dorsett Grand Subang Hotel

Address: Jalan SS12/1, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Grand Subang Hotel 4*
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 
Number of rooms
478

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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