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Holiday Inn Kuala Lumpur Glenmarie

4.0 of 5 1 Jalan Usahawan U1/8, Seksyen U1, Shah Alam 40250 , Malaysia
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Holiday Inn Kuala Lumpur Glenmarie
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430 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chislehurst, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We have stayed in this hotel 4 times now and we absolutely loved it. The service is good and we got free room upgrades and late check out as well. Very laid back and quiet surrounding (golf course).Will definitely recommend this hotel.

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greeting from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your nice feedback posted on Tripadvisor. It is great to read of your experience during your stay with us and we are so pleased we were able to make your stay a memorable one. It makes all our hard work and effort worthwhile. Our aim is always to... More 

Wellington, New Zealand
Top Contributor
80 reviews 80 reviews
66 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 3 nights in a club room over the Christmas holiday period 2014, the rooms are tired, you could kick your toes if you do not watch it walking between the entrance way into the toilet. Lounge service was very good,and friendly, adequate food choices and beverages, breakfast was the standard fare in club lounges, nothing to shout about, but... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for you honest feedback, we always appreciate this. We have taken good note of your feedback for some of our services and facilities that need improving and corrective action will be taken to ensure that we have to keep on improving our services. We would like to offer our... More 

Lucerne, Switzerland
Contributor
19 reviews 19 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I cannot really complain as overall I was comfortable, however, there are several things that I would like to comment about: a) there was a water pipe leak on one of the days so there was water all over in parts of the hotel. Luckily my room was not affected but there was a lot of sweeping going on and... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your honest feedback, we always appreciate this. We do apologize for the maintenance issues that you have experienced. Please rest assured that we have taken all your feedback and this shall be discussed with the relevant department for improvement. Despite this, we are glad to hear that our... More 

Bangkok
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Have stayed here several times in the last year. This time we had a friendly check in agent, great golf course view. Just want to highlight - booking vs. a consolidator vs. Holiday Inn website (even with the Best Rate Guarantee). The hotel website showed a rate just $1 over the consolidator (net rate), so I went with the hotel... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you for choosing Holiday Inn Kuala Lumpur Glenmarie during your recent stay at the hotel. We truly apologize for the inconvenience you encountered during your stay due to the billing discrepancy, we thanked you for accepting the resolution on this issue. Once again, we are sorry for the experience that you have... More 

Senior Contributor
25 reviews 25 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After entering an impressive lobby check-in is done nice and easy by very friendly staff. My room was clean, comfortable, quite spacious and equipped with everything you need. However you can notice that it's already a little worn down (room and also hallways). Rooms are along a "Valley" and "garden" wing and supposedly the garden wing rooms are a little... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to write your review of our property, your feedback are very much valued. The positive comment especially on the services will definitely motivate our team to always give our best services to our guests. We look forward to another opportunity to host you at our property, and... More 

Bhubaneswar
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

Was their for a night, room was very average and looked old for Holiday Inn standard but the view of golf course was great. Hotel is situated 60mins ride from airport and very difficult to hook up with Uber. Bell boy was not helpful or even inviting I felt he was little rude.

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to share your feedback following your recent stay at HIKLG. We regret to hear that your stay was not entirely to your expectations. We can assure you that our team seek to provide each guest, with a professional and courteous service while staying with us so as... More 

Singapore, Singapore
Top Contributor
93 reviews 93 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 26, 2015

Stayed twice in Jan , checkin process is absolutely swift with all information kept ready same when check out as well. Personal needs are taken care of at great speed without need to remind. Food served is delicious

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you for your positive review on your recent stay with us at HIKLG. We are glad to hear that you enjoyed your stay and that you found the services and facilities are to your satisfaction. We pride ourselves in providing excellent experience for all our guests, and your kind comments are very... More 

Co.Durham
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 24, 2015 via mobile

check in was superb, warm and friendly. As a platinum member I was informed I was being upgraded, I was put in the garden wing with a room on the 4th floor. On opening the door the room smelt damp and unaired. It was late, I was tired so accepted it. The shower has two heads and a switch to... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your review and for taking the time to provide us with your feedback on your recent stay at HIKLG. We are extremely sorry for the experience you had in the room. This indeed is an unacceptable experience that should not have happened. We have shared the feedback concerning... More 

Bangkok, Thailand
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 22, 2015

Nice open Hotel with the standard comforts afforded to the Holiday Inn. Probably the reason I choose to stay with them. Food from in house dining was very good with a follow up phone call to see how everything was. Unusual but welcome. The staff were very helpful , especially when I had problems with an adapter. The lady behind... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to share your stay experience during your recent visit with us. It is always rewarding for us to know that our guests are happy and satisfied with our services and facilities. We strive for great customer satisfaction and love to get feedback that will keep us deliver... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 19, 2015

This hotel is simply excellent. The rooms are well appointed and comfortable with scenic views across the nearby golf course. The restaurant offers a range of food from traditional Malay to European. The bar is comfortable, if a little expensive. However it's the staff that make this hotel so good - from the complimentary orange juice at check in to... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you so much for taking time off to write us this review and we are glad you enjoyed your stay with us. Your compliments are greatly appreciated and it is an honour to receive your positive feedback on our people and it inspire us to serve our guests better. Making our guests... More 

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Additional Information about Holiday Inn Kuala Lumpur Glenmarie

Address: 1 Jalan Usahawan U1/8, Seksyen U1, Shah Alam 40250 , Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Shah Alam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Kuala Lumpur Glenmarie 4*
Number of rooms: 260
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Also Known As:
Holiday Inn Kuala Lumpur Glenmarie Hotel Shah Alam
Holiday Inn Shah Alam
Shah Alam Holiday Inn

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