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Holiday Inn Kuala Lumpur Glenmarie

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1 Jalan Usahawan U1/8, Seksyen U1, Shah Alam 40250 , Malaysia
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Holiday Inn Kuala Lumpur Glenmarie
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Holiday Inn Kuala Lumpur Glenmarie
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435 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Ipoh, Malaysia
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A very spacious and comfortable room. The reception upon arrival was fairly cordially though it can be more welcoming to a tired traveller. But it was fast,very cordially and exemplary, upon check out. There was a slight fumble on my 2 days booking because I was locked out on the evening of my first day. Being tired it was not... More 

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Malaysia
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel with wonderful staff. The staff here are the friendliest of any IHG anywhere. They do everything they can to make your stay perfect. The hotel isn't the most modern but rooms are very clean and comfortable and the lobby has plenty of seating with fans and gentle breezes wafting through the enormous windows. The hotel is on the... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Dear oiram2015, Greetings from Holiday inn Kuala Lumpur Glenmarie! It is with such a pleasure to read your feedback and thank you so much for being our guest and choosing to stay with us at HIKLG. We are glad that the services you experience from our team member have made a positive impact of your stay. It is our goal... More 

Sydney, Australia
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been using IHG brand for some time, and this property always stands out in my books. I have seen the same staff working there for last 4 years and that reflect good management rapport between employer/employee. It reflect also on the level of courtesy and professionalism displayed by all At the moment due to road works with an... More 

Was this review helpful? Yes 3
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Dear SKYKING_DUCATI, Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you for your valuable feedback regarding your recent stay in HIKLG. It is a pleasure to see that you enjoyed the services and facilities we have in stored for you. We are delighted to read that you have enjoyed your stay especially your positive comments about our team members which... More 

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had spent only one day in Kualalumpur and booked this hotel through IHG reward points. The ambience of this Hotel is outstanding providing amazing view of Golf Course! The service provided by staff was wonderful especially the lady from the reception. Pool facility with pool bar is nice. Overall had a wonderful time and highly recommend others to stay... More 

Was this review helpful? Yes 1
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Dear JanhaviOgale, Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your most kind review of our property. We are very pleased to read that you enjoyed your stay and very much delighted to know we met your expectations in most areas of our hotel especially with the amazing view of the Golf Course and service provided... More 

George Town, Malaysia
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 8, 2015

First time in the hotel for a meeting in the vicinity. Was picked up from KLIA with the hotel limo. The transfer was smooth and pleasant. Requested at the front desk for king size bedroom. Unfortunately, none is available and was upgraded to executive club twin bed for free. The corridor leading to the room has some stairs, so guest... More 

Was this review helpful? Yes 1
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Dear Asrul, Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your detail feedback of your experiences and it was a pleasure being of service to you. We certainly value your comments and feedback that would help us to work further for improvement. We take pride in making sure that our guests are well taken care and... More 

Chislehurst, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

We have stayed in this hotel 4 times now and we absolutely loved it. The service is good and we got free room upgrades and late check out as well. Very laid back and quiet surrounding (golf course).Will definitely recommend this hotel.

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greeting from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your nice feedback posted on Tripadvisor. It is great to read of your experience during your stay with us and we are so pleased we were able to make your stay a memorable one. It makes all our hard work and effort worthwhile. Our aim is always to... More 

Wellington, New Zealand
Top Contributor
82 reviews 82 reviews
68 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 17, 2015

Stayed 3 nights in a club room over the Christmas holiday period 2014, the rooms are tired, you could kick your toes if you do not watch it walking between the entrance way into the toilet. Lounge service was very good,and friendly, adequate food choices and beverages, breakfast was the standard fare in club lounges, nothing to shout about, but... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for you honest feedback, we always appreciate this. We have taken good note of your feedback for some of our services and facilities that need improving and corrective action will be taken to ensure that we have to keep on improving our services. We would like to offer our... More 

Lucerne, Switzerland
Contributor
19 reviews 19 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 16, 2015

I cannot really complain as overall I was comfortable, however, there are several things that I would like to comment about: a) there was a water pipe leak on one of the days so there was water all over in parts of the hotel. Luckily my room was not affected but there was a lot of sweeping going on and... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your honest feedback, we always appreciate this. We do apologize for the maintenance issues that you have experienced. Please rest assured that we have taken all your feedback and this shall be discussed with the relevant department for improvement. Despite this, we are glad to hear that our... More 

Bangkok
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 11, 2015

Have stayed here several times in the last year. This time we had a friendly check in agent, great golf course view. Just want to highlight - booking vs. a consolidator vs. Holiday Inn website (even with the Best Rate Guarantee). The hotel website showed a rate just $1 over the consolidator (net rate), so I went with the hotel... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you for choosing Holiday Inn Kuala Lumpur Glenmarie during your recent stay at the hotel. We truly apologize for the inconvenience you encountered during your stay due to the billing discrepancy, we thanked you for accepting the resolution on this issue. Once again, we are sorry for the experience that you have... More 

Senior Contributor
27 reviews 27 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 8, 2015

After entering an impressive lobby check-in is done nice and easy by very friendly staff. My room was clean, comfortable, quite spacious and equipped with everything you need. However you can notice that it's already a little worn down (room and also hallways). Rooms are along a "Valley" and "garden" wing and supposedly the garden wing rooms are a little... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to write your review of our property, your feedback are very much valued. The positive comment especially on the services will definitely motivate our team to always give our best services to our guests. We look forward to another opportunity to host you at our property, and... More 

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