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Holiday Inn Kuala Lumpur Glenmarie

4.0 of 5 1 Jalan Usahawan U1/8, Seksyen U1, Shah Alam 40250 , Malaysia
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Holiday Inn Kuala Lumpur Glenmarie
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Holiday Inn Kuala Lumpur Glenmarie
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424 reviews from our community

Traveler rating
    165
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    74
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bhubaneswar
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Was their for a night, room was very average and looked old for Holiday Inn standard but the view of golf course was great. Hotel is situated 60mins ride from airport and very difficult to hook up with Uber. Bell boy was not helpful or even inviting I felt he was little rude.

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to share your feedback following your recent stay at HIKLG. We regret to hear that your stay was not entirely to your expectations. We can assure you that our team seek to provide each guest, with a professional and courteous service while staying with us so as... More 

Singapore, Singapore
Top Contributor
93 reviews 93 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed twice in Jan , checkin process is absolutely swift with all information kept ready same when check out as well. Personal needs are taken care of at great speed without need to remind. Food served is delicious

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you for your positive review on your recent stay with us at HIKLG. We are glad to hear that you enjoyed your stay and that you found the services and facilities are to your satisfaction. We pride ourselves in providing excellent experience for all our guests, and your kind comments are very... More 

Co.Durham
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

check in was superb, warm and friendly. As a platinum member I was informed I was being upgraded, I was put in the garden wing with a room on the 4th floor. On opening the door the room smelt damp and unaired. It was late, I was tired so accepted it. The shower has two heads and a switch to... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie! Thank you very much for your review and for taking the time to provide us with your feedback on your recent stay at HIKLG. We are extremely sorry for the experience you had in the room. This indeed is an unacceptable experience that should not have happened. We have shared the feedback concerning... More 

Bangkok, Thailand
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice open Hotel with the standard comforts afforded to the Holiday Inn. Probably the reason I choose to stay with them. Food from in house dining was very good with a follow up phone call to see how everything was. Unusual but welcome. The staff were very helpful , especially when I had problems with an adapter. The lady behind... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to share your stay experience during your recent visit with us. It is always rewarding for us to know that our guests are happy and satisfied with our services and facilities. We strive for great customer satisfaction and love to get feedback that will keep us deliver... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is simply excellent. The rooms are well appointed and comfortable with scenic views across the nearby golf course. The restaurant offers a range of food from traditional Malay to European. The bar is comfortable, if a little expensive. However it's the staff that make this hotel so good - from the complimentary orange juice at check in to... More 

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Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you so much for taking time off to write us this review and we are glad you enjoyed your stay with us. Your compliments are greatly appreciated and it is an honour to receive your positive feedback on our people and it inspire us to serve our guests better. Making our guests... More 

Top Contributor
51 reviews 51 reviews
45 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Living in the city, most city dwellers would head out of town to enjoy the weekend. I tried staying here. Still within half an hour from home it was like being in a different city. Food is good. The coffee house serves excellent food, even for room service. Don't forget to try the Japanese restaurant which, although pricey, is definitely... More 

Was this review helpful? Yes 1
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to review our property following your recent stay with us. We are pleased you had such a relaxing stay and enjoyed our hotel facilities, particularly the quality of the food and that the staff made you feel welcome. We pride ourselves on delivering great service to our... More 

Melbourne, Victoria, Australia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this property during a recent 3 day business trip. The property is well located between the airport and the centre with lush gardens and nice surroundings. The hotel had all the necessary ammenities with nice large rooms. I didn't get a chance to use the gym or spend too much time checking out all the facilities, but... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you very much for staying with us and your time in reviewing our hotel. It is most rewarding to read that you enjoyed your stay with us.Your kind comments regarding our staff are most welcome and we are glad to know that our team were able to display their helpfulness during your... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed recently during our family trip in Holiday Inn, the hotel property is spread across large area in lush green surroundings. Rooms are spacious and equipped with everything required. Beds were cozy as well. Sleep quality is good and rooms have a nice view of the golf court.Staff is really helpful and considerate. The food at their restaurant was... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur! Thank you for sharing your comments following your recent stay with us. At the HIKLG, we aim to provide our guests with memorable experience and we are glad you found the service and amenities up to your expectations. We thank you for your feedback and recommendation and look forward to the pleasure of serving... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed from 20 - 22 Dec 2014. We came as a family of 7 adults, 1 kid and an infant. The hotel do not have connecting rooms, luckily the staff was able to allocate us rooms that were near one another. We stayed in the cheapest room of about $70 SGD/night (no breakfast). Therefore, we got the carpark view.... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from Holiday Inn Kuala Lumpur Glenmarie. Thank you for taking the time to complete a review about your recent stay with us. We assure you that we are committed to delivering quality in all aspects and appreciate your feedback. With regards to your request on the room, we would like to inform that connecting rooms are available in the... More 

2 reviews
4 of 5 stars Reviewed December 21, 2014

I stayed here in Dec 1st week, my stay was good and was overwhelmed by the gesture shown by the hotel staffs to welcome us on our wedding anniversary. Everything is good except its location, very difficult to commute to main places in KL but Hotel has a shuttle which runs hourly. Breakfast was good but the person or cook... More 

Was this review helpful? Yes
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review

Greetings from the Holiday Inn Kuala Lumpur Glenmarie. Thank you for sharing your stay experience with us. It is great to know you had a warm welcome experience provided by our colleagues at your arrival. However, we are sorry you received such an upsetting experience from one of our team in the Restaurant during breakfast. We have shared your review... More 

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Additional Information about Holiday Inn Kuala Lumpur Glenmarie

Address: 1 Jalan Usahawan U1/8, Seksyen U1, Shah Alam 40250 , Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Shah Alam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Kuala Lumpur Glenmarie 4*
Number of rooms: 260
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Also Known As:
Holiday Inn Kuala Lumpur Glenmarie Hotel Shah Alam
Holiday Inn Shah Alam
Shah Alam Holiday Inn

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