We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Empress Hotel Sepang

Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia
Hotel amenities
Empress Hotel Sepang
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #9 of 12 Hotels in Sepang
A recent review
5 of 5 stars reviewed yesterday
Valsoldese Ko Samui, Thailand
Write a Review

218 reviews from our community

Traveler rating
    9
    66
    69
    49
    25
See reviews for
24
54
23
18
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (218)
  • Mar-May only
    (44)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (54)
All months
Ko Samui, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I do not understand how people who travel on Airasia for 3 dollars can then complain because they are put up in an hotel that is not 5 star... Since i came here by choice I have to say that this hotel did not fault me once during my stay of 5 nights. staff were very polite and helpful breakfast... More 

Was this review helpful? Yes 1
Bali, Indonesia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was actually staying at this hotel in 2012, yes its been long time ago to write, nowadays not sure but from those review and told by friends who is staying there now, there is not change. Yes you may carry your own luggage to the room, as the staff seems to busy with their job lol. Lobby was far... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Placed here by airline service because my flight had been cancelled. This place has one of the worst service ive ever been to. Got there and we had to put our own luggage onto the trolley and roll it in, no bellman to help at all, asked for a 6am wake up call, lucky i made my own alarm because... More 

Was this review helpful? Yes 3
uk
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Delayed out of Heathrow and missed the connection to Hanoi by 7 hours so had to overnight here. We weren't the only ones, it appears that the majority of this hotels' business is via Malaysia Airlines and Air Asia delayed flights. The room was adequate for the few hours we spent there. Food was so so, a buffet for dinner... More 

Was this review helpful? Yes 1
Gold Coast Australia
Top Contributor
57 reviews 57 reviews
28 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed at this hotel overnight as we had a flight to catch the next morning. Check in went well and so was the customer service at the front desk. The room was vey clean and so was the bathroom, we did have a good nights sleep. However the whole place has seen better days and needs to be refurbished.... More 

Was this review helpful? Yes 1
Rosebud, Australia
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 3, 2015

This is the third time I have stayed here in two years. It is tired, needs a major overhaul. No hot water, rooms small, hard to find power outlets, very little in way of room supplies. Staff at front desk and in dining room were great and very helpful. If we come back to KL again and have to stay... More 

Was this review helpful? Yes 1
Kuching, Malaysia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 9, 2014

Only good for those expecting clean bed sheets and a good shower. No proper food outlets surrounding the hotel. Not a place to stay for those wanting to shop. Don't expect good service. The only people you can communicate with are those at the front desk.

Was this review helpful? Yes 1
Perth Western Ausralia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 3, 2014

Every year we return to the Empress on the Motogp weekend. Yes its no five starr hotel but for what we want its great. The front desk girls are all very friendly and helpful. Yes the hotel lacks in a few areas but the rooms are allways clean, the beds are comfortable (alot of beds in asia are so hard)... More 

Was this review helpful? Yes
Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 9, 2014

Malaysia airlines cancelled my flight and put me up for 12 hours in this wondrous place. Strange choice of hotel for Malaysia airlines to place customers that should be valued customers especially when they are already cranky over a cancelled flight. It's a good 30minute cab to this place when there are hotels much closer. The rational for the choice... More 

Was this review helpful? Yes 2
Ipoh, Perak, Malaysia
Contributor
17 reviews 17 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 25, 2014

i not understand what is the problem with this hotel management. What thier thinking when they join in hospitality business. Hotel management must consider to implement business process re-engineering. Start with counter service where most important as a frontliners. there are just so not friendly. Lobby decoration not attracting and just tasteless. Room furniture outdated with nostalgic television set. very... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Hotel & grounds (9)
Viewed
Bathroom (6)
Viewed
Room/suite (8)
Viewed
View from room (3)
Viewed
Pool/beach area (1)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question