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All 12 Sepang hotels

Empress Hotel Sepang

3.0 of 5 Hotel   |   Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia
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Empress Hotel Sepang
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Ranked #10 of 12 Hotels in Sepang
A recent review
3 of 5 stars Reviewed January 7, 2015
Tony1306 Gold Coast Australia
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213 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Gold Coast Australia
Top Contributor
56 reviews 56 reviews
28 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed at this hotel overnight as we had a flight to catch the next morning. Check in went well and so was the customer service at the front desk. The room was vey clean and so was the bathroom, we did have a good nights sleep. However the whole place has seen better days and needs to be refurbished.... More 

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Rosebud, Australia
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 3, 2015

This is the third time I have stayed here in two years. It is tired, needs a major overhaul. No hot water, rooms small, hard to find power outlets, very little in way of room supplies. Staff at front desk and in dining room were great and very helpful. If we come back to KL again and have to stay... More 

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Kuching, Malaysia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 9, 2014

Only good for those expecting clean bed sheets and a good shower. No proper food outlets surrounding the hotel. Not a place to stay for those wanting to shop. Don't expect good service. The only people you can communicate with are those at the front desk.

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Perth Western Ausralia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 3, 2014

Every year we return to the Empress on the Motogp weekend. Yes its no five starr hotel but for what we want its great. The front desk girls are all very friendly and helpful. Yes the hotel lacks in a few areas but the rooms are allways clean, the beds are comfortable (alot of beds in asia are so hard)... More 

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4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 9, 2014

Malaysia airlines cancelled my flight and put me up for 12 hours in this wondrous place. Strange choice of hotel for Malaysia airlines to place customers that should be valued customers especially when they are already cranky over a cancelled flight. It's a good 30minute cab to this place when there are hotels much closer. The rational for the choice... More 

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Ipoh, Perak, Malaysia
17 reviews 17 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 25, 2014

i not understand what is the problem with this hotel management. What thier thinking when they join in hospitality business. Hotel management must consider to implement business process re-engineering. Start with counter service where most important as a frontliners. there are just so not friendly. Lobby decoration not attracting and just tasteless. Room furniture outdated with nostalgic television set. very... More 

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3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 31, 2014

a really bad experience specially for a family with children traveller...smelly, unfriendly staff...above all my husband turned into the bell man on our arrival as o one was their to bring our luggage to the room...please dont go there even if it is given to you for free

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Senior Contributor
45 reviews 45 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed July 21, 2014

I was stuck in Kuala Lumpur after the MH17 tragedy and Malaysian Airlines put me up here for a few hours. I know it was a difficult situation and they were probably limited where they could put 12 stranded passengers in the middle of the night, but this place was disgusting. The room was dirty and covered in stains, the... More 

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Senior Contributor
44 reviews 44 reviews
11 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 3, 2014

Malaysian airlines put me here after flights were changed and I was forced to spend an overnight in KL. 20 minutes from the airport. The only positive I found about it was the dinner buffet and even then I could have passed. The room lacked any place to charge anything, in fact I had to unplug the tv in order... More 

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Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed June 28, 2014

Very tacky hotel ........we had to stay here because we were forcibly put here since Malaysian airlines decided to offload us even after a confirmed booking...the hotel looks very shady.very very dirty and stinky carpets, stained curtains, no hot water....awfully stinky lobby and common areas...very noisy guests...lack of charging points in room for cellphones the waiter knows no difference between... More 

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Additional Information about Empress Hotel Sepang

Address: Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia
Location: Malaysia > Selangor > Sepang District > Sepang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Empress Hotel Sepang 3*
Number of rooms: 324
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Also Known As:
Sepang Empress Hotel

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