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Empress Hotel Sepang

Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia
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Empress Hotel Sepang
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Ranked #9 of 12 Hotels in Sepang
A recent review
5 of 5 stars reviewed 4 weeks ago
Valsoldese Ko Samui, Thailand
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221 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Perth, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Due to flight complications our airline booked my husband & I in this hotel overnight. The reception did their best at 2.00am in the morning as we had a bus load of people. The room was old, dingy & stunk of cigarettes. The bed was hard as wood & so were the pillows. We couldn't even switch the entry light... More 

Was this review helpful? Yes 1
Springfield, Missouri
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Driver from the hotel was hired to pick me up at the KUL airport and had to be called twice making my wait between clearing customers and arriving at the hotel 2 hours. Hotel was in a horrible area and calling it a dump is being kind. Would sleep about anywhere besides here again. Breakfast was equally as dreadful. Couldn't... More 

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Ko Samui, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I do not understand how people who travel on Airasia for 3 dollars can then complain because they are put up in an hotel that is not 5 star... Since i came here by choice I have to say that this hotel did not fault me once during my stay of 5 nights. staff were very polite and helpful breakfast... More 

Was this review helpful? Yes 3
Bali, Indonesia
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was actually staying at this hotel in 2012, yes its been long time ago to write, nowadays not sure but from those review and told by friends who is staying there now, there is not change. Yes you may carry your own luggage to the room, as the staff seems to busy with their job lol. Lobby was far... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 12, 2015 via mobile

Placed here by airline service because my flight had been cancelled. This place has one of the worst service ive ever been to. Got there and we had to put our own luggage onto the trolley and roll it in, no bellman to help at all, asked for a 6am wake up call, lucky i made my own alarm because... More 

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uk
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed March 6, 2015

Delayed out of Heathrow and missed the connection to Hanoi by 7 hours so had to overnight here. We weren't the only ones, it appears that the majority of this hotels' business is via Malaysia Airlines and Air Asia delayed flights. The room was adequate for the few hours we spent there. Food was so so, a buffet for dinner... More 

Was this review helpful? Yes 1
Gold Coast Australia
Top Contributor
57 reviews 57 reviews
28 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed at this hotel overnight as we had a flight to catch the next morning. Check in went well and so was the customer service at the front desk. The room was vey clean and so was the bathroom, we did have a good nights sleep. However the whole place has seen better days and needs to be refurbished.... More 

Was this review helpful? Yes 1
Rosebud, Australia
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 3, 2015

This is the third time I have stayed here in two years. It is tired, needs a major overhaul. No hot water, rooms small, hard to find power outlets, very little in way of room supplies. Staff at front desk and in dining room were great and very helpful. If we come back to KL again and have to stay... More 

Was this review helpful? Yes 1
Kuching, Malaysia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 9, 2014

Only good for those expecting clean bed sheets and a good shower. No proper food outlets surrounding the hotel. Not a place to stay for those wanting to shop. Don't expect good service. The only people you can communicate with are those at the front desk.

Was this review helpful? Yes 2
Perth Western Ausralia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 3, 2014

Every year we return to the Empress on the Motogp weekend. Yes its no five starr hotel but for what we want its great. The front desk girls are all very friendly and helpful. Yes the hotel lacks in a few areas but the rooms are allways clean, the beds are comfortable (alot of beds in asia are so hard)... More 

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