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Empress Hotel Sepang

Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia
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1 room 1 guest
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Empress Hotel Sepang
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231 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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    (231)
  • Mar-May only
    (49)
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    (79)
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Malaysia
Level Contributor
469 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Let's be real here... Empress Hotel is not going to win any accolades or awards in the hospitality segment anytime soon. Having said that, we also need to understand the reason this hotel was built in the first place. The hotel's largely relies on the business from the surrounding industrial community from Sepang and stretching all the way to Dengkil.... More 

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Jakarta
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had stayed here for a couple of times because this was one of the corporate hotels that my company have but every time I come here the experience was worse and worse Last experience I had was the worst! Had to meet with a colleague in a nearby hotel and the frond desk said there were no regular taxi's... More 

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Travelers are raving about these Sepang hotels

Auckland Region, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 12, 2015

What a terrible place to overnight. Absolutely dreadful hotel with tacky fittings and a very aged/distressed look to it. Don't waste your money here as its so far from everything and costs so much money just to go into KL sentral and back. It's also not convenient to go anywhere from here as its not close to any train/bus lines.... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 30, 2015

Went there for work related seminar 3D2N. Brought my son and husband along. The room was comfy, toilet was clean although there was some smell i attributed to lack of ventilation. The food there was superb! Wide spread of choices and each of it were tasty! Will come back for the food.

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Perth
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 14, 2015

We had to stay overnight due to flight delays from MAlaysian airlines. When a bus load of 40 passengers arrived, at 115am, they only had 1 staff member checking in, although there were 3 others around the reception desk. They other staff, the so called manager said he could not do check in as well as MAS wanted the names... More 

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London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 4, 2015

Our Malaysia Airlines flight out of Heathrow was delayed for several hours & we missed our onward connecting flight to Perth just before Christmas. Consequently the airline put us all up at the Empress for the few hours before our rescheduled flight left KL . When the reception area doesn't look good you do start to wonder about the condition... More 

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Perth, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 4, 2015 via mobile

Due to flight complications our airline booked my husband & I in this hotel overnight. The reception did their best at 2.00am in the morning as we had a bus load of people. The room was old, dingy & stunk of cigarettes. The bed was hard as wood & so were the pillows. We couldn't even switch the entry light... More 

Was this review helpful? Yes 1
Springfield, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 3, 2015

Driver from the hotel was hired to pick me up at the KUL airport and had to be called twice making my wait between clearing customers and arriving at the hotel 2 hours. Hotel was in a horrible area and calling it a dump is being kind. Would sleep about anywhere besides here again. Breakfast was equally as dreadful. Couldn't... More 

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Ko Samui, Thailand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 30, 2015

I do not understand how people who travel on Airasia for 3 dollars can then complain because they are put up in an hotel that is not 5 star... Since i came here by choice I have to say that this hotel did not fault me once during my stay of 5 nights. staff were very polite and helpful breakfast... More 

Was this review helpful? Yes 5
Bali, Indonesia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 25, 2015

I was actually staying at this hotel in 2012, yes its been long time ago to write, nowadays not sure but from those review and told by friends who is staying there now, there is not change. Yes you may carry your own luggage to the room, as the staff seems to busy with their job lol. Lobby was far... More 

Was this review helpful? Yes 1
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