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Empress Hotel Sepang

Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia
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Empress Hotel Sepang
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Ranked #9 of 12 Hotels in Sepang
A recent review
3 of 5 stars reviewed 4 weeks ago
hafsah2k Kuala Lumpur, Malaysia
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229 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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  • Chinese (Simplified) first
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Auckland Region, New Zealand
Level Contributor
6 reviews
1 of 5 stars Reviewed 3 weeks ago

What a terrible place to overnight. Absolutely dreadful hotel with tacky fittings and a very aged/distressed look to it. Don't waste your money here as its so far from everything and costs so much money just to go into KL sentral and back. It's also not convenient to go anywhere from here as its not close to any train/bus lines.... More 

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Kuala Lumpur, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Went there for work related seminar 3D2N. Brought my son and husband along. The room was comfy, toilet was clean although there was some smell i attributed to lack of ventilation. The food there was superb! Wide spread of choices and each of it were tasty! Will come back for the food.

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Perth
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 14, 2015

We had to stay overnight due to flight delays from MAlaysian airlines. When a bus load of 40 passengers arrived, at 115am, they only had 1 staff member checking in, although there were 3 others around the reception desk. They other staff, the so called manager said he could not do check in as well as MAS wanted the names... More 

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London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 4, 2015

Our Malaysia Airlines flight out of Heathrow was delayed for several hours & we missed our onward connecting flight to Perth just before Christmas. Consequently the airline put us all up at the Empress for the few hours before our rescheduled flight left KL . When the reception area doesn't look good you do start to wonder about the condition... More 

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Perth, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed April 4, 2015 via mobile

Due to flight complications our airline booked my husband & I in this hotel overnight. The reception did their best at 2.00am in the morning as we had a bus load of people. The room was old, dingy & stunk of cigarettes. The bed was hard as wood & so were the pillows. We couldn't even switch the entry light... More 

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Springfield, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 3, 2015

Driver from the hotel was hired to pick me up at the KUL airport and had to be called twice making my wait between clearing customers and arriving at the hotel 2 hours. Hotel was in a horrible area and calling it a dump is being kind. Would sleep about anywhere besides here again. Breakfast was equally as dreadful. Couldn't... More 

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Ko Samui, Thailand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 30, 2015

I do not understand how people who travel on Airasia for 3 dollars can then complain because they are put up in an hotel that is not 5 star... Since i came here by choice I have to say that this hotel did not fault me once during my stay of 5 nights. staff were very polite and helpful breakfast... More 

Was this review helpful? Yes 5
Bali, Indonesia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 25, 2015

I was actually staying at this hotel in 2012, yes its been long time ago to write, nowadays not sure but from those review and told by friends who is staying there now, there is not change. Yes you may carry your own luggage to the room, as the staff seems to busy with their job lol. Lobby was far... More 

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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 12, 2015 via mobile

Placed here by airline service because my flight had been cancelled. This place has one of the worst service ive ever been to. Got there and we had to put our own luggage onto the trolley and roll it in, no bellman to help at all, asked for a 6am wake up call, lucky i made my own alarm because... More 

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uk
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed March 6, 2015

Delayed out of Heathrow and missed the connection to Hanoi by 7 hours so had to overnight here. We weren't the only ones, it appears that the majority of this hotels' business is via Malaysia Airlines and Air Asia delayed flights. The room was adequate for the few hours we spent there. Food was so so, a buffet for dinner... More 

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