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AVANI Sepang Goldcoast Resort

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Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )
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AVANI Sepang Goldcoast Resort
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AVANI Sepang Goldcoast Resort
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800 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for AVANI Sepang Goldcoast Resort
See the most recent reviews
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 24, 2014

- Check in process was extremely slow. Moreover there's a long waiting line to get a cart ride to the club house. Then we had to walk to the room in the rain without being provided with umbrellas with three small children (age 3, 6 and 8) to the two bedroom villas. - We were informed each room should have... More 

Was this review helpful? Yes 2
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear expatWorld, Thank you for taking the time to send us your review following your stay, though naturally I would wish your review to have been more favorable, and I would like to apologize for any inconveniences experienced. Rest assured that your detailed comments have been noted and will be discussed within the team to ensure improvements are made for... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 24, 2014

This is an award winning resort - for being the worst. I could not find any redeeming value, as hard as I may look for it. 1. From check-in experience itself. The moment we arrived, we have to park a fair bit away from the resort, near the Go-Kart track. Not a problem, usually we start off our vacation in... More 

Was this review helpful? Yes 6
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Thefoosh, I would like to apologize for the inconveniences you have experienced, and at the same time thank you for the detailed feedback, which we have already had a look into for improvements going forward. My Director of rooms has since then been in touch with you to discuss more details, as well as a way to try and... More 

Kuta, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 24, 2014

Room layout is great .I just checked in the room and was taken aback by the strong uncomfortable stench / smell in the room . Suggestion to management to add some aromatic candles or oil or any other odour removal . This is not fr the beach lover but more fr a resort stay n relaxation with family .limited tv... More 

Was this review helpful? Yes 2
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Jayacindy, Thank you for your generally positive feedback, though I have taken note of your comments pertaining the room and the room service, which I have investigated as we in principle do not stop room service at any time, and as such apologize for this incident. I do hope this will not have deterred you from visiting us again,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 23, 2014

No program sheets for guest when checking on Saturday, only received on Sunday. It would be ideal if program sheets is given upon check in for better planning and enjoyment of the resort facilities. The sea sports equipments were old and poorly maintained. It does not create a good experience which can impact the overall stay at Avani Sepang Resort.

Was this review helpful? Yes 1
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Jan090199, Thank you very much for providing us with your feedback, I apologize for the fact that the normally standard in-room information brochure was omitted to be placed in your specific room. We do indeed have a lot of activities to enjoy, mostly free of charge such as various exercise classes, kids activities and watersports, as well as some... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 23, 2014 via mobile

Nice resorts with over the water chalet.. nice bathroom over looking the sea. Room service top notch. Room with nice soft bed, plenty of TV channels, free cable internet, nice Infinity pool. Will definitely return again.

Was this review helpful? Yes
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Jamie W, Thank you very much for providing us your great feedback following your stay, I was glad to see you enjoyed all products and services offered by the team! I look forward to welcoming you back in due time for another relaxing stay in our "nice soft bed, with plenty of TV channels, free cable internet, nice Infinity... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 22, 2014

Good comments : good for quality family time, away from busy city life. Rooms: stayed in a 2 bedroom villas which is only 5 villas away from club house. It was facing other villas (no privacy)and angle view of beaches. The toilet flushing system was lousy, it was not working in mornings, waited for 3 hours before it was back... More 

Was this review helpful? Yes 3
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Rest_n_relax_serene, Thank you for providing us with your feedback following your stay, though of course I wish your review would have been reflecting a higher level of satisfaction, I apologize for any inconvenience caused. I am genuinely concerned with some of your feedbacks, and most of all with your comments towards the friendliness of the team, which in general... More 

Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

We travelled as a family just right before my wife giving birth to our second child, was really a nice and comfortable stay we had! Depart from KL and honestly it is not a straight forward way to get there, but one thing impressed us even before our arrival to the resort is that the signage that leading to the... More 

Was this review helpful? Yes 1
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear YellowIsMan, Thank you very much for your kind review following your stay! I was glad to see you had a rejuvenating stay, and that the various team members (as well as the road signage!) helped you in reaching us as well as enjoying your stay. We have also noted your comments pertaining areas of potential improvement, and rest assured... More 

Adelaide, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 20, 2014

Lovely resort away from bustle and had good experience with Azlin and Aween for manicure at the Avanti spa Both girls were friendly and entertained my 12 yr old daughter to give her a nice manicure Looking forward to next three days for the massage and spa experience Juthika

Was this review helpful? Yes
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear juthika5066, Thank you for your positive feedback following your stay, I was happy to note your daughter enjoyed the Spa treatment, and hopefully we can welcome you all back at your convenience for another relaxing stay with spa experience! Kind regards, Erwin van der Veen General Manager More 

Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 19, 2014

Love the hotel which is beautifully in architecture and layout. Wonderful sunsets, lovely views of the most serene surroundings. Really loved the Kids Club where we did a batik painting which we love. Love the beach and activities, e.g. bicycle tour around the surrounding area. Saw a few huge monitor lizards in the big drains along the way.

Was this review helpful? Yes
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear JoyceG73, Thank you very much for taking the time to send your review following your stay, I was glad to see that you had an overall enjoyable time, and that the children enjoyed the kids club and the activities! We hope to see you again next time! Kind regards, Erwin van der Veen General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 19, 2014 via mobile

Superior room is very nice and big enough to accommodate small family. The sofa bed is very useful and comfortably fit small children. Baby cot can be request and it is FOC. 1st floor superior room feels larger due to higher ceiling and nice decorative lighting. Unfortunately, the check in and check out arrangement is not efficient. The car park... More 

Was this review helpful? Yes
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear qsharmj, Thank you very much for your review following your stay, we are glad you overall rated us positive. Rest assured that your comments pertaining check-in will be shared and reviewed for potential improvements. As for the room service, given the logistical challenges due to size of the property, we are currently reviewing areas to be enhanced, and have... More 

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