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AVANI Sepang Goldcoast Resort

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Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )
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AVANI Sepang Goldcoast Resort
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AVANI Sepang Goldcoast Resort
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846 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
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There are newer reviews for AVANI Sepang Goldcoast Resort
See the most recent reviews
Manchester, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I consider myself as someone who was travelled a fair bit around various places in the world and have experienced a good range of hotels from the awful to the sublime. As I am writing this, I feel a sense of huge disappointment after hearing all the hype about AVANI Sepang Goldcoast Resort. This was meant to be a 4/5... More 

Was this review helpful? Yes 6
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Zaid I, Thank you for taking the time to send your elaborate review following your stay. Rest assured it has been read and discussed in detail, and I am happy to inform you that many of the points mentioned (team member training, wifi, etc) are already being improved as we speak, and we are confident these will shortly show... More 

Singapore, Singapore
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Pretty disappointed stay. As we are not familiar on how far it was from KL City, we asked the staff for advise on the time for their taxi to pick us up. She mentioned to pick us at 1pm. Taxi arrived on time. When we reached there at 2pm, we were told that we're not able to check in yet.... More 

Was this review helpful? Yes 2
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear wkja, Thank you for your feedback on tripadvisor, yet I apologize for the lapses of service you experienced, which were due to your stay running over a national festive weekend. Needless to say this should not lead to such lapses, and rest assured that your feedback will be used to review operational procedures during such periods. The wifi unfortunately... More 

Colombo, Sri Lanka
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in the hotel in July as a family. The villas were well maintained and clean. The staff at the hotel were very friendly and attentive. They were willing to help. The staff and the management were very understanding and flexible. If you arrive at the KLIA2 talk to the budget transport at the car counter which will cost... More 

Was this review helpful? Yes 1
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Respected Guest, Thank you for taking the time to send your feedback. Rest assured that your feedback has been noted with thanks, positive feedback will be shared with those involved for positive encouragement. Once again, thank you and we appreciate and value your feedback. Please do give us the pleasure of welcoming you soon again. The Management AVANI Sepang... More 

Kota Kinabalu, Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

check in time - the staff was OK. we have to wait for the buggy to arrive, no system anything. My husband had to carry the luggage himself to the room located at 1st floor. the room was ok, the shower has issue. No bath robe in the room. we had to called and waited almost an hr for that.... More 

Was this review helpful? Yes 4
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear AishahZakariah, First of all our apologies for not having met your expectations during your stay, and for the incidents you encountered whilst at our resort. Though your stay was over a peak period, and where as a result of incidents beyond our control we faced some unacceptable delays in service for the rooms, this is indeed never a valid... More 

Kuala Lumpur, Malaysia
3 of 5 stars Reviewed 1 week ago

Not enough toilet amenities in a hotel like this. Only two bath towels provided, been in a quite numbers of hotels they had face towel and etc. Maybe cutting down on cost I guess. The place is actually nice but lack on maintenance and finesse. Staffs are very friendly, I felt very welcomed here.

Was this review helpful? Yes
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Lambhasni, Thank you for taking the time to send your feedback. Rest assured that your feedback has been noted with thanks, positive feedback will be shared with those involved for positive encouragement, whereas we apologize for any constructive criticism, which will be reviewed within the management team for potential inclusion in improvement plans where deemed possible. We appreciate and... More 

Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

We are staying here for 7 days and today is our last day and I am quite sad to leave. My husband and I absolutely had the best time with the private balcony dinner for our anniversary yesterday and it was such a wonderful experience. We were chauffeured to the 3 bedroom villa at the end and had the amazing... More 

Was this review helpful? Yes
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Respected Guest, Thank you for taking the time to send your feedback. Rest assured that your feedback has been noted with thanks, positive feedback will be shared with those involved for positive encouragement, especially to our Chefs and waiter who gave you a memorable time. Whereas we apologize for any constructive criticism, which will be reviewed within the management... More 

perth
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I used a Luxury Escape voucher for a weeks accommodation here recently. Check in was smooth and we were upgraded to a larger two bedroom villa with a great ocean view. The villa itself was fantastic, beautifully furnished and very spacious. The en suite was enormous and the king bed extremely comfortable. There is a choice of... More 

Was this review helpful? Yes 1
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Arna, Thank you for taking the time to send your feedback. Rest assured that your feedback has been noted with thanks, positive feedback will be shared with those involved for positive encouragement, whereas we apologize for any constructive criticism, which will be reviewed within the management team for potential inclusion in improvement plans where deemed possible. Please do give... More 

Hong Kong
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We purchased a holiday package that stops over at Singapore before going to KL. The transit was just one hour and the flight to KL took within one hour. The hotel car picked us up and it took around 40 mins from KLIA (KL International Airport) to Avani Sepang resort. THE ROOMS The resort is nicely laid out in a... More 

Was this review helpful? Yes 2
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear Sycheung, Thank you for taking the time to send your feedback. Rest assured that your feedback has been noted with thanks, positive feedback will be shared with those involved for positive encouragement, whereas we apologize for any constructive criticism, which will be reviewed within the management team for potential inclusion in improvement plans where deemed possible. We appreciate and... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is the worst experience for 1st timer like me. Do Not come here for your holiday ! I reach around 1pm, after waited until 3pm, i ask if i can checked in now , all the receptions keep saying, we will let you know when it's ready. Each and every 30mins i need to keep asking until i really... More 

Was this review helpful? Yes 1
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear bernycheam, First of all our apologies for not having met your expectations during your stay, and for the incidents you encountered whilst at our resort. Though your stay was over a peak period, and where as a result of incidents beyond our control we faced some unacceptable delays in service for the rooms, this is indeed never a valid... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

At first we had to give our car to caket for 20 rm and there was a massive queue. On check in massive queue, then tge wait for buggy was another queue. Felt like a theme park. Upon arrival in our room the room smelt bad. Floors not clean, flies on bed, and upon opening the wardrobe wet filthy towels... More 

Was this review helpful? Yes
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review

Dear AlburnW, First of all our apologies for not having met your expectations during your stay, and for the incidents you encountered whilst at our resort. Though your stay was over a peak period, and where as a result of incidents beyond our control we faced some unacceptable delays in service for the rooms, this is indeed never a valid... More 

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Prices are for 1 room, 2 adults
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