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All 28 Petaling Jaya hotels

Pyramid Tower Hotel at Sunway Resort Hotel & Spa

2.5 of 5 Hotel   |   Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
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Ranked #4 of 28 Hotels in Petaling Jaya
A recent review
4 of 5 stars reviewed 2 days ago
krishnaruizramos Manila, Philippines
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412 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Manila, Philippines
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It's our second time here (first in Sunway Resort Hotel and Spa) and the hotel is still beautiful, with links to the mall and the theme park. The breakfast is abundant, the rooms are spacious and clean. Overall, the experience is amazing except that we had a bad experience with one of the front desk personnel. We got to the... More

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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 3 nights here for a short getaway! Room was great and the view is awesome as it face the sunway lagoon. Breakfast is good but located on sunway resort and spa hotel as the lobby cafe is undergoing a major renovation. I might say its a one stop hotel as everything of your needs are just at your... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

Yet to spend my first of two nights but already regretting. Bought a family (2adults 2kids) package for rm1200 incl waterpark. Am not a fussy person but the bed is old and lumpy (photo attached) and springs can be felt. They put a thick top cover (probably so guests wont feel the springs) and this to me is really cheap.... More

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Shanghai
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Lots of marble. Lots of large (concrete) animals out front. A huge lagoon and bungie platform out back over the pool. It really is 80s-tastic but in quite a charming way... Old school rooms which are huge but could do with a polish and a refurb. Slept well in a firm bed with an efficient a/c system. Nice location with... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Overall very good. Near to theme park. Near to mall, foods and amenities. Very fast service when asked about extra bed. The only thing is that you meed to go to the other hotel to go for a swim. But the pool really good. Recommended for theme park visitor.

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Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our short family trip to KL. We went to Sunway Lagoon so staying the Sunway Pyramid was the best choice. The hotel was also connected to the mall so it was convenient for us to shop a little and we had a wide range of restaurants to choose from.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Andy0819, It is great to hear that you and your family had an enjoyable stay with us, thank you for providing us with this wonderful review. Should you ever choose to return for another stay with us, please do let us know as it will be our pleasure to welcome you and your family back for another wonderful stay... More

Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: Location and view was very nice from my room. Take the room facing Sunway Lagoon, can be noisy but very nice location.. Breakfast has good menu and choices Connected to Pyramid mall which has many options for shopping and entertain. Staff is very friendly Cons: Not very clean News Paper get delivered when you ask for it Massive taffic... More

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Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Girwar M, Thank you very much for providing us with your review of your stay with us. We apologise for the inconvenience faced during your stay with us and the feedback provided is very much appreciated. We will be sure to inform our management staff of your comments to help improve our services better. We are sorry to also... More

1 review
2 of 5 stars Reviewed 1 week ago

My wife and I decided to stay in this hotel as Sunway brand has always been one of our main choice. But this stay experience definitely had made some damage to it. Check in experience was good as the process was quick and hassle free. Our luggage were taken upon our entrance to hotel and delivered to room without fuss.... More

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Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Steven S, We are completely saddened to hear of your inconvenience with our services during your stay. There is no excuse to the service that you had experienced with us and we are truly apologetic that you had to go through it. Rest assured that we will run another round of retraining and to improve our services better to... More

London
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here as we got a special offer for the stay plus entry to the lagoon park, for the kids. Unfortunately the hotel restaurant was under renovation so we were told, once we had checked in, we would be having breakfast in the next door hotel. Unfortunately this also meant we would be using their pool too. Our room... More

Was this review helpful? Yes
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Noname08, Firstly, please accept our apologies for the inconvenience faced with the cleanliness of the room carpets. We will be sure to look into improving the state of our rooms in here. It is great however to hear that your transition to Sunway Resort Hotel & Spa has been without any issues and we hope that we were able... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

We mistakenly booked a twin bed and asked the front desk staff to kindly change it to a double bed room. However, the staff declined us immediately without even checking, and says the whole hotel is full. We went to different booking sites to check and it says many double rooms are available. After being confronted, the staff, with an... More

Was this review helpful? Yes 1
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Jjaassoon, It is with great sadness that we hear of your inconvenience especially from the start of your stay with us. Rest assured that this is not the type of service we expect to provide to any of our guests and it has been an oversight on our behalf. We will be sure to remind our staff of their... More

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Additional Information about Pyramid Tower Hotel at Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Pyramid Tower Hotel at Sunway Resort Hotel & Spa 2.5*
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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