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All 28 Petaling Jaya hotels

Pyramid Tower Hotel at Sunway Resort Hotel & Spa

2.5 of 5 Hotel   |   Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
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Ranked #4 of 28 hotels in Petaling Jaya
A recent review
3 of 5 stars reviewed 3 days ago
Noname08 London
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404 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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London
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here as we got a special offer for the stay plus entry to the lagoon park, for the kids. Unfortunately the hotel restaurant was under renovation so we were told, once we had checked in, we would be having breakfast in the next door hotel. Unfortunately this also meant we would be using their pool too. Our room... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

We mistakenly booked a twin bed and asked the front desk staff to kindly change it to a double bed room. However, the staff declined us immediately without even checking, and says the whole hotel is full. We went to different booking sites to check and it says many double rooms are available. After being confronted, the staff, with an... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Great option for stopover in KL, especially when travelling with kids as don't need to travel far to get to theme park and shopping centre as all connected to the hotel. Friendly staff and were fortunate to be upgraded to a room with a kitchenette which was very spacious.Would definitely return there.

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Johor Bahru, Malaysia
Top Contributor
51 reviews 51 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one good hotel, with nice spacious rooms, good room service and friendly staff. Excellent location as it is close to the lagoon and the shopping malls- so overall a great experience. The breakfast buffet is excellent with many choices and oveall a wonderful time can be had with family or friends.

Was this review helpful? Yes 1
Johor Bahru, Johor, Malaysia
1 review
3 of 5 stars Reviewed 2 weeks ago

Basically i just not satisfy with the room acoustic, The sound insulation is poor. Had booked king's size bed but been informed that only twin bed room were available. How ever, the hotel manage to change the room for me. Feel a big dissapointed as it suppose to be much more better than this. Not really worth for the money... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Winston P, We are very sorry to hear of your inconvenient stay with us during your visit. We have taken note of your inconvenient experience and promise to improve further in our services to accommodate our current and future guests. Thank you for providing us with your comments and we will do our best to improve and hopefully welcome... More

Plano, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

It was an average hotel, the room is small especially for family with kids. It's like a 3 star hotel to me. However it has the best possible location, connected to a mall and theme park. I spend most of my times at the mall so other minor things about the hotel doesn't really matter. If you like shopping, here... More

Was this review helpful? Yes
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear BPY123, We appreciate your feedback and we are glad that you had an enjoyable time with us. We hope that the inconvenience caused did not deter your stay with us and we hope that you will return again for another stay in the future. Thank you again for providing us with your feedback and taking the time in writing... More

1 review
2 of 5 stars Reviewed 2 weeks ago

This was our second visit to this hotel, we stayed there in 2011 and everything was fine so we thought we would return there once more as the service, treatment and hotel was great back then. Unfortunately, we cannot say the same this time round. Our first interaction with the hotel was the front desk where we would check in,... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Ami V, We are very sorry to hear of your inconvenient stay with us during your visit. We have taken note of your feedback and promise to improve further in our services to accommodate our current and future guests. Thank you for providing us with your comments and we will do our best to improve and hopefully welcome you... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Perfect for every thing. Service, Quality & Team Spirit I'll visit you again next year to see the new innovations. Thank for Mr. Faizal Ghazali for following up with all guest. Also, I’ll Like to add my voice to Award Ms. Faridah (The lady in charge for the Fuzion Restaurant) and his team. They are deserve that. My Regards Helmi... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Helmi E, Thank you from the bottom of our hearts for such an excellent review provided. It gives us great pleasure to be part of such a memorable moment for you and your family. We hope that your stay with us has convinced you to return again in the future and should that happen, we will be beyond happy... More

Malaysia
Contributor
18 reviews 18 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at the Pyramid Tower several times for business, the standard room is no-fuss but clean and equipped with all the basic necessity. Like many hotels, the Pyramid Tower faces different sides--commercial area, theme park and the highway. Do ask for the side facing the theme park as the view is spectacular. It's directly joined to the Sunway... More

Was this review helpful? Yes 1
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear YvonneWoi, We appreciate your feedback and we are glad that you had an enjoyable time with us. We hope that the inconvenience caused did not deter your another stay with us and we hope that you will return again for business or family trip soon. Thank you again for providing us with your feedback and taking the time in... More

Austin Texas
Top Contributor
53 reviews 53 reviews
37 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an average hotel. However, the shopping mall next door and shops across the street make it a wonderful place to stay. There is nothing special about the hotel, lobby, corridors. Just average stuff that one would expect. I could have given it 4 stars but those stars are for the restaurants and shops around and not for the... More

Was this review helpful? Yes 1
Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Nils_KR, Thank you for choosing to stay with us here at Pyramid Tower Hotel. Please accept our apologies for the inconvenience faced during your stay and your feedback in regards to the staff experience has been taken note of and provided to the management to improve further. Thank you again for taking the time in writing us your feedback... More

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Additional Information about Pyramid Tower Hotel at Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Pyramid Tower Hotel at Sunway Resort Hotel & Spa 2.5*
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Spa Hotel in Petaling Jaya
Hotel Class
Official Description (provided by the hotel)
Just 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre, the 4-star Pyramid Tower Hotel presents an alternative for discerning yet value-conscious business and leisure travelers. It offers 534 Superior rooms with contemporary style of furnishing, fitted with amenities and services including "Take-Out & Go" food and beverage service, a common lounge with iron and ironing board facilities, and ice and beverage vending machines on each guest floor. ... more   less 
Number of rooms
764

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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