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All 25 Petaling Jaya hotels

Pyramid Tower Hotel at Sunway Resort Hotel & Spa

4.0 of 5 Hotel   |   Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
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Pyramid Tower Hotel at Sunway Resort Hotel & Spa
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Ranked #5 of 25 hotels in Petaling Jaya
A recent review
3 of 5 stars reviewed 5 days ago
Mohan K Singapore, Singapore
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351 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Singapore, Singapore
Top Contributor
81 reviews 81 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is part of the Sunway Lagoon & Resort complex. Although the hotel is has a good location with a large mall attached, it seems a bit old & tired and needs new life. The furniture & furnishing & toilet fittings etc appear old and therefore the hotel seems to be expensive. The breakfast spread is wide and nice... More

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Mohan K, Thank you for providing us with your comments and feedback of your stay. We will be sure to share your insights with our management team to see what can be improved for our current and future guests of the Hotel. Thank you again for taking the time in writing us this review and we hope to welcome... More

Qatar
1 review
5 of 5 stars Reviewed 1 week ago

Very good hotel . Azrain is a friendly proffesional . Love the place as it has themepark and big mall . Room are not that bad I really love it here . Breakfast is full of choices and all staff are always smiling especially reception

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Guest, Thank you for the amazing review! We are really happy to hear of your great review and stay with us. Thank you again for choosing to stay with us during your break and we hope that you will return again soon. All the best from all of us at Sunway Resort Hotel & Spa. More

Bintulu
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 weeks ago

A hefty price to pay for convenience. Good location as it is attached next to Sunway Pyramid. Only opt for this if location is a major selection criteria. The room is distastefully furnished and can be rated at most with 3 stars.

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear JalenOng, We are sorry to hear that we were unable to leave an impression during your stay with us. Please accept our apologies for the inconvenience and we hope to be able to improve further to convince you to return in the future. Thank you again for your time and comment and we hope to improve better to welcome... More

Dubai, United Arab Emirates
2 reviews
2 of 5 stars Reviewed 2 weeks ago

In 2009 our impression on the first visit to this hotel was good. This year unfortunately did not live to our expectation we are very disappointed with service and hospitality of this hotel especially reception were not accurate on giving us all necessary detail such a second visit does not requires a deposit which put in very awkward situation with... More

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear alabkam1, It is with deep regret that we hear of your inconvenient stay with us especially for a returning guest such as yourself. If you do not mind, our management staff would like to reach out and contact you to personally apologise for the inconvenient stay with us. We thank you again for your time in providing us with... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a city hotel compared to the hotel next door but almost 30% off. So one can't complaint so much. The room is compact but problem is the wall is too thin where one can hear what is going on next door. Also there is no separation of business traveller vs family fun vacation goers, all house under one... More

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear sayvonna, Thank you for providing us with your feedback and we apologise for the inconvenience faced during your stay with us. Your feedback to us is important and it will help us improve our services better. Thank you again for staying with us and we will strive to improve our services better to accommodate our current and future guests.... More

2 reviews
2 of 5 stars Reviewed 2 weeks ago

Room was very very plain. No view. It may be the cheapest category room but for the same room rate, I could have gotten much nicer room in a 5-star hotel located about 10-min drive away. This 4-star hotel did not actually have its own swimming pool. You have to go to its sister hotel located next door to access... More

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Mohd Azhan I, We are sorry to hear that we were unable to meet your expectations during your stay with us. Thank you however for choosing to stay with us during your holidays. We appreciate the feedback given and will see what can be done to help improve our services better. Thank you once again for your time and... More

Kota Kinabalu, Malaysia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

My family,2 adults and 3 kids.booked two executive connecting rooms when we checked in. we think it is strange a 4 stars hotel do not provide metal teaspoon that usually comes with your tea and coffee making amenities. we went to sunway lagoon the next morning.upon coming back to the hotel.i found a manager in my children's room.telling me that... More

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear denisechua, Please accept our apologies for the inconvenience faced during your stay with us. Thank you for highlighting your comments to us. Our management staff will look this and try to learn more of your stay. Thank you for finding the time in writing us this review and have a great week ahead. All the best from all of... More

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed for 1 night last Saturday 29/03/2014 with my family...what can i say the room are really terrible. From all my holiday this is the worst room i ever stayed.Is it because i've booked under booking.com thats why the Hotel have to treat their customer so and so????you can check my details when i'm check in on 29/03/2014 (room... More

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear nhaslina, We are sorry to hear that we were unable to meet your expectations during your stay with us. Please rest assured that all our guests receive the same service and none will be treated differently based on where the reservations are made. Our management staff would like to personally contact you to apologise and to learn more of... More

Taipei, Taiwan
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

If you want to have a very easy hotel to access shops and good restaurants it is a very good selection, staffs are very friendly and will to help guests with smiley faces..very good C/P value, good choice not only business trips also good for family trips, only one little thing I can complain is that this hotel is very... More

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Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Teddy-DP8389TW, Thank you very much for your great review! We are glad you had an enjoyable stay with us during your business trip and it had been a great pleasure to have welcomed you here. Should you ever decide to return for another stay in the future, please do let us know and we will be very happy to... More

Brunei
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose this hotel, as we were looking for a hotel close to both the sunway lagoon theme park and sunway pyramid mall, and at a reasonable price. Stayed for one night with 2 connecting rooms. The room is quite spacious, but rather basic. The breakfast was ok, with a reasonable variety of choices I only have 2 improvement advice 1)... More

Was this review helpful? Yes
Craig T, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Firdaus 188, Thank you very much for the kind review provided. We are glad that you had enjoyed your stay with us and we have also taken note of your comments in regards to the improvements and will forward them to the management team to deliberate. Thank you again for your time in writing this review and we hope... More

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Additional Information about Pyramid Tower Hotel at Sunway Resort Hotel & Spa

Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Tower Hotel At Sunway Lagoon
Pyramid Hotel At Sunway Lagoon
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Petaling Jaya
#4 Family Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pyramid Tower Hotel at Sunway Resort Hotel & Spa 4*
Official Description (provided by the hotel):
Just 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre, the 4-star Pyramid Tower Hotel presents an alternative for discerning yet value-conscious business and leisure travelers. It offers 534 Superior rooms with contemporary style of furnishing, fitted with amenities and services including "Take-Out & Go" food and beverage service, a common lounge with iron and ironing board facilities, and ice and beverage vending machines on each guest floor. ... more   less 
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