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All 27 Petaling Jaya hotels

Pyramid Tower Hotel at Sunway Resort Hotel & Spa

4.0 of 5 Hotel   |   Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
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67%
Ranked #5 of 27 hotels in Petaling Jaya
A recent review
4 of 5 stars reviewed 3 days ago
Jane F Belfast, Northern Ireland, United Kingdom
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388 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Belfast, Northern Ireland, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

We arrived in PJ on the 6th July and while the Sunway Pyramid Tower is not a 5* hotel ( we could not get accommodation at the resort ) the staff (Mr. Irwin ) more than compensated for a problem with our booking and upgraded our entire family of 8 to executive suites. The rooms are a little dated but... More

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San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Writing this review in our room on the last night in this hotel. We stayed in the Resort Suites that are located from 12 floor and up. Total of 13 nights, and we have stayed/ slept/ transferred to 5 different rooms. The only compensation was an additional night that will not work for us because we need another 4 nights... More

Was this review helpful? Yes 1
Abu Dhabi, United Arab Emirates
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We traveled there as a family of four for a figure skating competition at the mall. We stayed in connecting rooms, a necessity as the rooms are quite small. We wouldn't call it a resort but it is convenient to the water park and mall. It is not the best place to stay for visiting KL but fine if you... More

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Taro_Tan, Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear hvdvoorde, Thank you for providing us with your review on your stay. We are glad to have been able to meet your expectations during your stay with us. We are glad to hear that you will consider returning again should the opportunity arise and we hope to improve further to impress you when you return. Thank you for your... More

Ras Al Khaimah, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay, it was clean, the staff were prompt, and their breakfasts had a wide selection, from continental, to local, and even a Middle Eastern section. The swimming pool is also a great experience. The only incident I had was when due to personal reasons, not related to any dissatisfaction with the Hotel, we decided to check out... More

Review collected in partnership with this hotel

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a stay within the vicinity of Sunway Pyramid and the Lagoon, this is somehow a modest stay. Bare in mind that noise insulation is very bad. Breakfast is still good enough though.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Christina_Barlet, Guest Relations Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Tang Teng F, Thank you very much for writing us your review! We are however saddened for not being able to assist you further with the noise disruptions from your room. However we thank you for your helpful feedback and we hope to improve further so that we can welcome you back to a more comfortable stay. Thank you... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just what you would expect at this price point. Comfortable in the standard rooms on level 8. With access to other Sunway hotel facilities (pool, fitness centre etc) and the integration withe the Pyramid mall this is a great option. Oh and the breakfast buffet is the best I have ever experienced, and the friendly attentive staff very well trained.... More

Was this review helpful? Yes 1
Christina_Barlet, Guest Relations Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Matt P, It is wonderful to hear from you and for such a wonderful review provided of your stay. Thank you very much for you kind words and we hope that you will return again in the future for another stay. Please do let us know when you return and we will be happy to welcome and accommodate you... More

Perai, Malaysia
1 review
3 of 5 stars Reviewed 2 weeks ago

Went to check in couple of days ago thinking just taking my kids for fun. I checked in and about 10 mins later i checked out due to family matter and need to leave urgently. I thought they could cancel my reservation since i only checked in 10 mins but they only refund me 50% and charged me for half... More

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jakarta
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As the title states, the hotel is in need of a renovation. The paint is faded, carpets are worn, bathroom drains need unclogging and the furniture is chipped and showing it's age. Also note that there are no amenities other than a bar and the breatfast restaurant. No gym, no swimming pool. Have to say though that the location is... More

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Christina_Barlet, Guest Relations Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear csu021, We are sorry to hear that we were unable to meet your expectations during your stay with us. The condition of the room is no excuse and we will be forwarding your feedback to our management staff to consider improving our facilities. Please do note however that the guests of Pyramid Tower Hotel are free to utilise the... More

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was a little old; rollaway bed was screeching, but the maintenance has kept up and nothing actually break apart. The staff was helpful and knowledgable. The breakfast selection was quite wide with even middle-eastern choices. Walking to swimming is quite far and even have to walk through 2 lobbies.

Review collected in partnership with this hotel

Was this review helpful? Yes
Christina_Barlet, Guest Relations Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear OzbeeKee, We are grateful for your positive review of your stay with us despite some of the inconvenience faced. We are glad to have been able to make up with the rest of the facilities that we have to offer here in Sunway Resort City. It is great to hear from you and we hope that you have a... More

Singapore, Singapore
Top Contributor
108 reviews 108 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didnt get my room to check-in till 3 plus. Rooms are clean and big, havd a good sleep. The location is very good, next to shopping mall. Opposite of the hotel are shops of foods and pubs. There is a local food van which operate at night, call the "LOK LOK" ... skewer food...park right infront of the Station... More

Was this review helpful? Yes
Christina_Barlet, Guest Relations Manager at Pyramid Tower Hotel at Sunway Resort Hotel & Spa, responded to this review

Dear Leslie3663, Thank you for providing us with your review. We are happy to hear that we had managed to meet your expectations during your stay with us. Should you ever decide to return for another stay, do let us know and we will be happy to accommodate and welcome you back again. Take care and have a great day... More

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Additional Information about Pyramid Tower Hotel at Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pyramid Tower Hotel at Sunway Resort Hotel & Spa 4*
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Spa Hotel in Petaling Jaya #4 Luxury Hotel in Petaling Jaya
Hotel Class
Official Description (provided by the hotel)
Just 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre, the 4-star Pyramid Tower Hotel presents an alternative for discerning yet value-conscious business and leisure travelers. It offers 534 Superior rooms with contemporary style of furnishing, fitted with amenities and services including "Take-Out & Go" food and beverage service, a common lounge with iron and ironing board facilities, and ice and beverage vending machines on each guest floor. ... more   less 
Number of rooms
764

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