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Pyramid Tower East at Sunway Resort Hotel & Spa

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Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
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1 room 1 guest
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Pyramid Tower East at Sunway Resort Hotel & Spa
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733 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Nashik, India
1 review
4 of 5 stars Reviewed yesterday NEW

Good Service & Nice Ambience.More Indian Cuisine varieties need to be added to menu.Rooms lacks a bit of natural sunlight but still ambience is very good.rooms are spacious & staff pretty much supportive

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, General Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear vikasborvankar, It has been a pleasure to have you staying at Pyramid Tower East, and we do appreciate you taking the time to share your experience of your stay on TripAdvisor. Thank you for your kind review, I am happy to hear that our services made such a positive impression,delivering to a great experience throughout your stay. Best regards,... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Terrible damp carpet in an old building. Old rooms. No sound proof. Horrible breakfast. The place for breakfast is like a massive food court or a food market rather than a restaurant of a hotel. The hotel staff are the least sympathetic and helpful I have ever dealt with. I did not have enough ringgits to pay for taxi so... More 

Was this review helpful? Yes 1

Travelers are raving about these Petaling Jaya hotels

A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

Location was great next to sunway pyramid and sunway lagoon. Very convenient for family with children and old forks. Food stalls is everywhere and also lots of night entertainment. Really a great place for everyone.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, General Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear A TripAdvisor Member, It is our pleasure to know that you have thoroughly enjoyed your stay here with us! We will continuously strive to exceed our guests’ expectations and make it our passion to extend a warm and memorable experiences. Thank you once again for choosing to stay with us and we hope to welcome you and your family... More 

HK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

MYR 527 per night, no king size bed is per reserved, no greeting smile on receptionist, took very long time queuing when check-in, basic commodity - body lotion is not provided, breakfast place layout is a mess...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel is located next to the shopping mall hence it is pretty convenient for guests to find food and shopping.The room design is slightly outdated and probably require some revamping. The gym is not located at the same buildings and you have a walk across to the next hotel building. Breakfast is pretty localized but limited choices. Overall I... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, General Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear paulpoh, Thank you very much for taking time to write a review for us on Tripadvisor.com. I am pleased to know that you have enjoyed your stay here as well as the Sunway Pyramid Mall which provides easy access to a variety of food and shopping. Rest assured that we have taken into account of various aspects which will... More 

Melbourne, Australia
1 review
3 of 5 stars Reviewed 3 days ago NEW

Booked thru online website agency Sperior room, when i arrived told room only had single beds, had to pay extra for the upgrade, felt like I had been scammed Strange smell also made it bit weird. Restaurants and shopping were a definate plus

Review collected in partnership with this hotel

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london
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Overall if it wasn't for the location, we really wouldn't have enjoyed our stay. The king size bed that our room was supposed to have, certainly wasn't a king size bed.... it was a queen. The room was small for an executive room and not worth the additional charge, The breakfast isn't something that is going to inspire you, its... More 

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear dudbux, Thank you for taking your time to share your experiences through tripadvisor.com. It is with regret to know that you have encountered several unfavorable experiences throughout your stay here at Pyramid Tower East. Please accept my apologies for the inconvenience caused. We will certainly use your feedback and review our operating procedures accordingly. Thanks again for your constructive... More 

Dhahran
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

I traveled with my wife and two kids and a two-year baby. We had two rooms not connecting facing Sunway Lagoon WaterPark. Connected rooms are not available with a good view. We had a very good time at Sunway. The hotel has a very nice food court with variety of restaurants from all tastes that comes with reasonable prices. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, General Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear ibrahimsq, Thank you for taking time to write a review on us via Tripadvisor.com. It is great to hear that you had a fantastic stay on this occasion and we look forward to welcome you and your family back for a much longer stay, the next time. We enjoyed serving you and look forward to your return soon. Till... More 

Kuwait
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

First thing they didn't gave me queen bed as I requested before second thing the is not clean and they gave me bad view saying if you want god view we will charge you 80 per night I think there is better than this hotel

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear Moji89, Our deepest apology for the experience you have encountered during your recent stay. We will make sure to share your feedback with the respective team and be rest assured that our management team is looking into it as we speak. Thank you again for sharing your review with us and we hope to be able to improve our... More 

Kolkata
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel is located very near to the city centre, it has an amusement park, shopping mall, various eating places & good connectivity to the city. The breakfast has a very dood spread. It is best suited for holiday makers but not for business travelllers. The rooms are clean but small in comparison to other hotels. practically No Room service... More 

Was this review helpful? Yes
Gan_Jerry, General Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear asish_chandra, Thank you for taking time to write a review for us on TripAdvisor. It is with utmost pleasure that we are able to provide the best service and facilities to our guests. We have also taken note on your feedback and be rest assured that we will improve our room facilities in our next renovation. Best regards, Jerry... More 

Hotel Review Summarization

What travelers say

  • Shopping mall(11)
  • Breakfast buffet(4)
  • Very good(4)
  • Very nice(3)
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318 photos of this hotel

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