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Pyramid Tower East at Sunway Resort Hotel & Spa

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Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
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Pyramid Tower East at Sunway Resort Hotel & Spa
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Pyramid Tower East at Sunway Resort Hotel & Spa
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588 reviews from our community

Traveler rating
    116
    236
    151
    53
    32
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199
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195
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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  • German first
  • Indonesian first
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  • All months
    (588)
  • Mar-May only
    (161)
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medan
1 review
5 of 5 stars Reviewed 4 days ago NEW

excellent , very good place , clean , but just for suggeation about the room price is alittle bit high. i will go yo malaysia kuala lumpur on this july , hope that will give me and get the best promotion price . thanks

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear robinlauw, Thank you very much for writing to us and providing us with your review. Please be sure to check our website to learn of any new promotions that we have at the Hotel. We hope that you had an enjoyable stay with us and we cannot wait to welcome you back soon. Best regards, Jerry Gan Hotel Manager More 

1 review
2 of 5 stars Reviewed 4 days ago NEW

no minibar very limited food selection ... almost norhing slow internet no guest guide breakfast wasn't good I was charged additional 162 MYR for double bed room though my initial booking was double ...

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Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear Yemen S, Please accept our apologies for the inconvenience that you had experienced during your stay with us. We have taken your comments and feedback into consideration and will share it with the team to help improve in the future. Thank you for your time in providing us with you feedback and we hope you have a pleasant day... More 

Travelers are raving about these Petaling Jaya hotels

Kuwait
1 review
3 of 5 stars Reviewed 6 days ago NEW

My reservation was two rooms connected not give me two rooms connected and I had booked the same hotel last booking was delayed for 9 hours until it was entering the defect did not know where ........

Review collected in partnership with this hotel

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Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear AlzayerN, We apologise for the inconveniences experienced during your stay with us. We would like to learn more of your stay with us, hence could you kindly provide us with your details and further explanation of your stay to us via email at ptguestrelations@sunwayhotels.com. We appreciate your time in writing to us and we look forward to hear from... More 

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 6 days ago NEW

The morning buffet breakfast was pretty bad In terms of taste and variety. Drinks are cordial instead of juices. Usually hotel's breakfast Is Satisfying but unfortunately not this one. The Tv Channels is limited.

Review collected in partnership with this hotel

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Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear sijun79, Please accept our apologies on the inconveniences faced during your breakfast with us. We appreciate your comments and feedback and will forward them to the necessary parties to better improve our facilities for our current and future guests. Thank you for taking the time to write to us and we hope to be able to improve further on... More 

Johor Bahru, Malaysia
1 review
2 of 5 stars Reviewed 6 days ago NEW

With room rate of rm500++ i definately can get a better hotel in surrounding area. Feel like staying in genting first world hotel. Especially the bed, terrible. Breakfast is below average. I should have listen to my wife suggestion to stay in other hotel and buy Sunway lagoon pass separately. Staff are friendly and professional. Hotel Infrastructure need upgrade!!

Review collected in partnership with this hotel

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Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear ce c, We are disappointed to hear that we were unable to meet your expectations during your stay with us. Please note that there are indeed plans to upgrade our facilities and infrastructure in the coming months and we appreciate your comments in regards to your stay. Thank you for choosing to stay with us and we hope that... More 

Jakarta
2 reviews
3 of 5 stars Reviewed 1 week ago

everything was as expected as tourist class hotel. no negative impression, no positive impression. connected with shopping mall, so easy and convenient. many restaurant and other shops in the area, 7-11, Massage Shop, Curry ...

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear Hiro O, Thank you for your feedback in your review. We look forward to improving our services better and perhaps to welcome you back again in the future. Thank you again for your time and we hope you have a pleasant day ahead. Best regards, Jerry Gan Hotel Manager More 

Johor bahru
1 review
5 of 5 stars Reviewed 1 week ago

I was enjoy while I stay in Pyramid Tower East at Sunway Resort & Spa with my husband, nice environment and satisfy with the customer service at the reception. Anyway, I have an unforgettable trip with sunway resort!

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear zidingfoo, Thank you very much for your kind review of your stay with us. We are glad that you and your husband had enjoyed your stay with us and we hope that you will choose us again should you return for another stay in the future. Thank you for your time and have a pleasant day ahead. Best regards,... More 

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I would categorize this as a basic business hotel. Clean and good sized room. The hotel is connected to the shopping mall so I guess that's a plus for the shoppers. There are no extra facilities in the hotel such as gym and pool. If you want to use this you will have to go over to the "sister" hotel... More 

Was this review helpful? Yes
Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear Mr_wiberg, Thank you very much for your feedback and providing us with your review. We have taken note of the inconveniences that you had experienced and we will look into improving these facilities to better serve you and our guests in the future. Thank you again for your time and we hope you had a comfortable travel back. Take... More 

Singapore, Singapore
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was alright except for the smelly pillows.... there are humming noise from outside of the room. I guess its the airconditional system. TV a bit small. Airconditioning adjustment is either too cold or too stuffy.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear teckbeng_ong, We apologise for the inconvenience that you had experienced with your stay with us. Please be assured that Pyramid Tower East will soon be undergoing a renovation and your comments has been highlighted to be improved during this exercise. Thank you very much for your feedback and we look forward to improving to better serve you in the... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks very nice from the outside , lobby is big and looks new ( i think they just recently renovated) . One thing I find is funny , the elevator is covered with bathroom mozaic so is fell that you are in the bathroom . The bedroom is big and clean .. the linen such as bed sheets,... More 

Was this review helpful? Yes
Gan_Jerry, Manager at Pyramid Tower East at Sunway Resort Hotel & Spa, responded to this review

Dear Orlando k, Thank you very much for the kind review provided of your stay with us. It is great to hear that despite the inconveniences experienced, you have had a comfortable stay with us. Rest assured that Pyramid Tower East will be undergoing a renovation in the coming months and we will look to improve every aspect of our... More 

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