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The Royale Chulan Damansara

2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya 47810, Malaysia (Formerly The Royale Bintang Damansara)
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The Royale Chulan Damansara
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244 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (244)
  • Mar-May only
    (51)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (75)
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Perth, Australia
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

Amazing hotel and staff , the room was excellent and the staff went out of there way to make our experience the best , Just wished we had stayed longer , it felt just like home , knowing that the was everything at your finger tips and two major shopping centres in walking distance , plus the hotel ice rink... More 

Was this review helpful? Yes
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Greetings from The Royale Chulan Damansara! We are pleased to know that you had a wonderful stay with us. Thank you for choosing our hotel to accommodate your stay. We hope to see you again in the nearest future. Best regards. More 

Bayan Lepas, Penang
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I never stayed in this hotel before and it is our first time stay. The reception area is very simple but spacious. The hotel room is massive and nicely done. The toilet is huge and although no bathtub, the rainshower is excellent with good pressure of waters. The rooms are given 4 complementary water bottles which personally i think is... More 

Was this review helpful? Yes
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Thank you for choosing The Royale Chulan Damansara as your choice of hotel. We are delighted to know that you and your family had a good stay with us. We look forward to welcoming you and your family again for another stay in the near future. Warm regards. More 

Level Contributor
7 reviews
3 of 5 stars Reviewed 2 weeks ago

Prior to my arrival at the hotel, I have written to the reservation manager that I will need an extra bed. The manager replied promptly. On my arrival, the very unfriendly lady receptionist checked my online voucher and asked me to come back in an hour as the room was not ready. I reminded her I will need an extra... More 

Was this review helpful? Yes 1
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Thank you for taking a bit of your time to write your review regarding your stay with us. Your comments are valued important as it can help improve our services to serve you better. We are sorry that you have experienced a delay during your check-in. Please accept our sincerest apology. With that being said, we hope to see you... More 

Kuala Lumpur
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Is there a reason why nobody ever picks up the phone at the general line? Is this even a real hotel or a haunted empty building? And they even claim to be 5 star?! I tried 10 times to call their general line and nobody is picking up the phone! Be professional please!

Was this review helpful? Yes
TRBD, General Manager at The Royale Chulan Damansara, responded to this review

Dear Diana, On behalf of The Royale Chulan Damansara, I would like to apologize for the inferior service you encountered. Please know that providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we address immediately. Do allow me to assist you. I have sent a private message to... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In my absentmindedness I left my cellphone on the dining table after my breakfast and left for my business. Only 10 mins later I remembered and rushed back. Staff had called security to put away my phone in lost and found. Am very grateful that they helped keep and returned my phone.

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 30, 2015

Booked standard room, never expect Big room size, 5-star bed and pillows, adequate bathroom size. Had the great selection for breakfast. Appropriate size for infinity pool. 3mins walk to Laundry Bar. Could not imagine if book the suites. Great night stay! Suitable for single and family.

Was this review helpful? Yes 1
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Greetings from The Royale Chulan Damansara! Thank you for your time to write a review regarding your recent stay. We are pleased to know that you had a pleasant experience during your stay. We look forward to your future stay with us. Best regards. More 

Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 24, 2015 via mobile

We booked a twin room for 1 night to facilitate a visit to Kidzania which is round the corner from the hotel as well as the ice skating rink which is in the hotel building itself. The hotel's location is very convenient- both for shopping, dining and kids' entertainment. However there were many issues with our stay in the hotel... More 

Was this review helpful? Yes 1
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Thank you for taking the time to share with us your review on Tripadvisor. Please accept our sincere apologies regarding the inconvenience faced during your recent stay with us. We have informed the respective departments regarding your comments as mentioned above. Necessary corrective actions have been taken to provide a better service to our guests. Thank you again for your... More 

Singapore, Singapore
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 24, 2015

Location of the hotel is convenient as it is located near the shopping mall. Breakfast spread is good with alot of choices. I love the swimming pool as it is very big. Will definitely stay here again and recommend others to this hotel.

Was this review helpful? Yes
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Greetings from The Royale Chulan Damansara! Thank you very much for sharing a review regarding your recent stay with us. We look forward to welcoming you for another stay soon. Until then, have a wonderful day ahead. Kind regards. More 

Dipolog, Philippines
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 19, 2015

We stayed 2 nights 14/15th June room only so have no idea about the hotel food. It's a nice enough hotel with good sized bedroom and bathroom which has a separate toilet with a very strange window so, if you want to watch someone doing their business, you can. Takes all sorts I suppose. Thankfully, you can close off the... More 

Was this review helpful? Yes 1
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Greetings from The Royale Chulan Damansara! Thank you very much for sharing a wonderful review regarding your recent stay with us. It is rewarding to know that we are able to provide a joyful stay for you and your family. We look forward to welcoming you and your family again soon. Until then, have a wonderful day ahead. Kind regards. More 

Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 17, 2015

Gd hotel to stay with shopping centres nearby. You can shop and eat easily. Well connected by the bridges and covered walkways Poor signage and with ongoing construction around it, finding it can be difficult and frustrating.

Was this review helpful? Yes 1
TRCDManagement, General Manager at The Royale Chulan Damansara, responded to this review

Thank you very much for taking the time to share your review with us on Tripadvisor. It gives us great pleasure to know that you had a pleasant experience during your recent stay. We have shared your comment regarding the hotel signage with our respective departments for further actions. Prior to the on-going construction around the hotel area, we would... More 

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