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Eastin Hotel Petaling Jaya

13, Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
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Eastin Hotel Petaling Jaya
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384 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (384)
  • Mar-May only
    (95)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (106)
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Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Would like to give thanks to the team assigned to my wedding on 27 june. We had a luncheon and from a couple's point of view, everything went well and we received good feedback frm our guests on food. Special mention to Diknesh who very proactive in attending to our needs. The honeymoon suite was also excellent. I would recommend... More 

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear 135may First of all "congratulations & best wishes for many years of wedded bliss " ! Thank you for posting your comments on the food , service & facilities of the Eastin . Your compliments will be shared with Diknesh . We are ever so grateful for the positive endorsement & look forward to welcoming you both back (perhaps... More 

Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Rooms are spacious,modern and clean.Staffs are friendly and helpful.Food at Chinese and Japanese restaurant are marvelous.Breakfast served at Coffee house are well spread waiters are attentive. Check in process is fast, room temperature and overall ambient is fantastic.

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Teh Thank you for such a wonderful review on our services and facilities . I really appreciate your kind words and will be sure to share them with all our Associates. Positive client endorsement is the single most important goal we all work towards and when we hear back from clients such as yourself , it truly provides us... More 

Johannesburg, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 15 days in June 2015.Could not fault this hotel with much. Staff were very helpful and rooms very comfortable. There were shuttles to various shopping malls which is great after a day in the Office. Only place where there can be improvement is the coffee and tea served in the morning. I had to keep asking for HOT... More 

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Sandra I am thankful to you for expressing your positive sentiments about our hotel. The restaurant manager has been alerted to your comments on the lukewarm coffee and we will definitely improve on this area. I hope you will visit Kuala Lumpur soon as it will be our pleasure to have you stay with us again. Warm Regards Jane... More 

Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean and comfortable. Especially loved the warm hospitality of the reception crew, and how we were politely greeted by the staff who stations by the lift.The executive deluxe room was spacious and in top-notch condition. Loved how the decorations (that comes with the honeymoon package) on the bed were kept simple and sweet. Overall a great stay only that the... More 

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Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Joey I am delighted that you experienced the warm Eastin hospitality of our Associates and appreciate the little touches which come with the honeymoon package . Your comment on the slow service at the Swez Braserrie have been noted. I will be sure to pass this on to my team for improvement. We look forward to welcoming you again... More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been staying at this hotel for the past few years and their customer service always amazed me. Every time I am there, their service is better than the last. Even though this may not be those "giant chain" hotels, their customer service and their management team goes beyond their duty. They make sure that I am well taken... More 

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Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Sylvia I am always grateful to clients who share positive comments about their stay with us . In this case, I am delighted to note that our Associates went the "extra mile " to ensure you & your niece had a memorable stay . Your comments and review are a great indication to us that we are making our... More 

Durham, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here twice on a recent business trip. The hotel is really nice, the rooms are comfortable and the pool & gym are great. The staff were really friendly and the location is great. The breakfasts are varied and cater to all tastes/cultures. On the downside check-in & check-out was quite slow and inefficient and meals in the standard... More 

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear David We are delighted you were comfortable in our care and could take advantage of our facilities especially the gym, pool and great location. Your kind comments with regards to the food at our Japanese restaurant Eyuzu Japanese Cuisine will definitely be shared with the Executive Japanese Chef and Restaurant Manager. I am sorry that you experienced a delay... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The best thing about this hotel is the size of the rooms compared with the price. So totally worth the money as the room are huge but still cozy. The buffet breakfast was great and there was ample parking and service by the staff was always given with a smile. The service by the staff is one of the best... More 

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Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear idzerqqy a I am so pleased to read your review and to hear that the service from our Associates was one of the best you had ever experienced . We hope you will return to stay with us & look forward to welcoming you back soon . Warm Regards Jane Suppiah General Manager More 

Hong Kong
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been staying at the Eastin for over ten years now. The one thing that has remained the same is the high level of customer service. The moment I walk in the entire reception staff addresses me by name with a smile and even if the line is long for check in they make it a point to greet... More 

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Christopher First of all thank you for your extensive and encouraging review. I really appreciate your kind words and will be sure to share your review with all our Associates especially Jeevan . Thank you for making us your preferred hotel and we look forward to your continued support and patronage . Looking forward to welcoming you back soon.... More 

kuala lumpur
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed May 30, 2015

Stayed two nights in Eastin this week, as was attending a work event. The room was quite large, with a spacious bathroom, although some of the fittings and walls etc look a bit dated. Despite the many light fixtures in the room, it was a little dim and not very good for reading. I had a bit of a problem... More 

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Vicky Thank you for the feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. We sincerely regret any inconveniences you experienced . Thank you for your post and for choosing to stay at the Eastin Hotel Petaling Jaya and I look forward to welcoming you... More 

Jakarta, Indonesia
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 22, 2015

Location: If you are in Kuala Lumpur or Petaling Jaya area NOT for business, then this hotel is in the middle of nowhere. It is located in the Phileo Damansara II business complex, so the only neighbors you have there are offices. Luckily, if you are bored with hotel food, on the ground floors of the office buildings you can... More 

Was this review helpful? Yes 1
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Paul S Thank you for your well documented feedback with regards your stay . Your comments with regards to the Executive Deluxe room benefits on the web have been noted and addressed on the description page . You will be pleased to note on your next stay , you will be able to borrow the umbrella without having to... More 

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