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All 25 Petaling Jaya hotels

Eastin Hotel Petaling Jaya

4.0 of 5 Hotel   |   13, Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
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Eastin Hotel Petaling Jaya
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71%
Ranked #3 of 25 hotels in Petaling Jaya
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
Bruce W Loughborough, United Kingdom
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265 people have reviewed this hotel

Traveler rating
    48
    139
    64
    6
    8
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28
35
27
92
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Chinese (Simplified) first
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English first
Loughborough, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Basically a nice and decent hotel. Hotel staff were all very helpful from check in to room service and in the restaurant as well. I have to compliment all the staff they were very helpful. Breakfast was good, I enjoyed the selection. Room settings are up to standard. Nothing fancy, I will use it again. I had business in that... More

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Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Bruce Thank you for your review of our hotel . It is always a good start to the week when you receive positive endorsement about the helpfulness of the Eastin team . Your comments will definitely be shared with them to help motivate and encourage them in continuing to render hospitality of the highest standards . Our Chef has... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Spacious room, nice breakfast and pleasant experience until we encounter a security breach due to the housekeeper's negligence. Lodged incident report but unfortunately the chief of security did not look very keen on improving the situation at all. In his words, "it's the housekeeping. they always forget. I will try to brief them". We honestly think that it is not... More

Was this review helpful? Yes 1
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear tweyl Thank you for reviewing your stay at the Eastin Hotel Petaling Jaya. I am sorry to hear that your otherwise pleasant stay was marred by the negligence of one of our housekeeping team member's carelessness . The response given by our Security Officer was not appropriate & both parties will be counselled on their performance to reinforce the... More

Ipoh, Malaysia
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Bad experience. No response from their CS when i sent an email to change my booking date. The hair dryer was broken (they did provide another hair dryer) and worst of all, their alarm clock suddenly on by it own and wake us up (freak us up!) With the price i paid, i expected more amenities (only basic amenities) although... More

Was this review helpful? Yes 1
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Andy K Thank you for taking the time to provide us with feedback regarding your stay . On checking with the Reservations team , the said email was indeed received with a request to revise the check-in date. Since it was a prepaid booking, the team assisted by sending an e-mail to Agoda on the same day as Agoda... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel was not easy to get to as there is no LRT/MRT/KTM/monorail.That meant you depend on road transport but the roads were so badly congested that I spent up to 2 hours to get to 1 Utama shopping mall which should have taken 20 mins. The hotel does say it offers shuttle bus service but I couldn't get a... More

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Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Sumiology Thank you for reviewing your stay with us in December last year . We do apologize for the unforeseen circumstance of a burst water pipe which resulted in a temporary stoppage of water supply . Water supply was restored to rooms as soon as the problem was fixed . Once again , we do apologize for the inconvenience... More

Johor Bahru, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

Stay here for three days. I think most of the people who stay here are business man so it's kinda weird to us (we're young couple). But, the room is spacious and clean, the bed and pillow is unexpectedly soft, I love it!!! Service was ok, it'll be better if the staff can serve us with a smile.The only thing... More

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Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Xueminnnn Thank you for taking the time to review our facilities & services . I will definitely remind our team members to provide service with a smile which is the cornerstone of the Eastin Hotel PJ's service philosophy . Our hotel provides complimentary pre-scheduled shuttle services to the KL Sentral Station as well as the Kelana Jaya LRT (Light... More

Townsville, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I had a very pleasant 2 weeks' stay here because it was convenient for the local University Hospital. General vacationeers may find it is out of the way for the usual tourist places. That being said, I could not fault the service, room amenities or the staff. All were polite, cheerful and contributed positively to the general atmosphere. May I... More

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Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Michael Thank you for taking the time to review the Eastin Hotel Petaling Jaya . I am delighted you enjoyed your two weeks' stay with us and your compliments with regards our service, room amenities & staff will definitely be made known to them . Mizan , our Chef Concierge in particular will be happy to hear that he... More

San Francisco, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Please do not stay in this hotel, the housekeeping staff steal your things from your room while you're away (a lot of things, not only one thing). When my husband confronted the manager, some of them came up & returned my stuff but a few things are still missing & the manager is acting as if nothing happened & even... More

Was this review helpful? Yes 1
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear CTan5465 Thank you for highlighting issues you faced during your recent stay . I understand from our Director of Rooms that he had personally spoken to you to explain the situation which arose out of a miscommunication at the Front Desk and to apologize for the inconvenience caused . The associate concerned has been counselled & re-training on standard... More

Alor Setar, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Basically a nice and decent hotel. Hotel staffs are helpful from check in to room service to check out. Everything was handled in a professional way. Breakfast was good, not much choice but fresh at least. Room settings are up to standard. Nothing fancy but comfy. Worth the $$ i spent.

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear CWKG Thank you for your positive comments on our team's professionalism . I will share these comments which will definitely motivate them to excel further . We look forward to welcoming you back soon to the Eastin Hotel Petaling Jaya . Warm Regards Jane Suppiah General Manager More

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1 review
3 of 5 stars Reviewed 4 weeks ago

Stayed for 2 night .. love it but make sure to put money in safe place .. forgot 10 rm & coins on table couldnt find it when we came back, guess the one who clean the room stole it !!! Wth gonna talk to them about it !!!

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear 2381988 Thank you for taking the time to review our hotel . . Your comments have been highlighted to the housekeeping department for further investigation. The importance of honesty & diligence in performing job responsibilities is continuously stressed upon on at the hotel & anyone found not in compliance is severely dealt with. We sincerely apologise & hope this... More

Mexico City, Mexico
Contributor
19 reviews 19 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spend some days on a business trip here. Great hotel - very friendly service, good food. Location is not very convenient unless your business engagement is close. Quality of rooms was very good, room service very fast.

Was this review helpful? Yes
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review

Dear Georgi Tsvetanov Thank you for taking the time to review your stay at the Eastin Hotel Petaling Jaya . I am delighted you think we are a great hotel & that our services met your expectations. Please do let us know when your travels bring you back this way again as we look forward to welcoming you back to... More

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Additional Information about Eastin Hotel Petaling Jaya

Also Known As:
Doubletree Petaling Jaya
Address: 13, Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#5 Family Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Eastin Hotel Petaling Jaya 4*
Official Description (provided by the hotel):
Eastin Hotel Petaling Jaya hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 
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