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Eastin Hotel Kuala Lumpur

13, Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
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Eastin Hotel Kuala Lumpur
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449 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Kudos to all staff, they did their job very well. Deluxe room was clean, bathroom was also clean. The bed was very comfort. Ample parking lot. Nothing to complain about. Location wise is strategic, near to One Utama & Tropicana City Mall. I was welcomed by roses petals on my bed and a slice of cake for my honeymoon. Thank... More 

Helpful?
Thank troutlover86
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear troutlover86 I am delighted to hear the hotel team looked after you well and we created a memorable guest experience for you on your honeymoon. We have wonderful accommodation deals which are bookable on our website and we hope to see you back at the Eastin Hotel Kuala Lumpur sooner than having to wait until your next anniversary to... More 

Waikeke Island
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Room was large and comfortable, but a little dated. The bathroom often smelt of cigarettes, not sure where it was coming from. The bed was very compfortable and the free wifi very useful. The location of the hotel was in a business district with no restaurants/cafes or tourist attractions within walking distance. They do provide shuttles to markets and other... More 

Helpful?
Thank michellemO7630JU
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear michellemO7630JU It was a pleasure having you stay with us and we thank you for having taken the time to share your experience . We look forward to being able to welcome you back to the Eastin Kuala Lumpur soon . Warm Rgards Jane Suppiah General Manager More 

Colombo, Sri Lanka
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was pleasantly surprised in the manner in which I was welcomed at the hotel and everything after that............. It started with Faiq at the reception who attended to all my needs despite my early check -in. Each staff had a smile on their face and were always very attentive to my needs. The room ( Junior suite) was absolutely... More 

Helpful?
Thank Lasantha P
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Lasantha P Thank you for taking the time to review your recent stay with us . I am delighted you found our services warm and attentive. Your positive endorsement of both the hard and software will definitely motivate us to continue serving our guests to the best of our ability . We look forward to welcoming you back to... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Booked last minute,price value for money! Stayed here few times,room is clean and big (even for a basic room). Location is a bit out for outsiders or tourist,those who drive wont have a problem. Ordered room service,arrived fast but quality of food is just so-so. To conclude,price of the room just unbeatable,nearby hotels much higher price.

Helpful?
Thank Farique S
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Farique S Thank you for your recent review. For those without transportation , I wish to highlight that we have complimentary prescheduled shuttle services departing at regular intervals to nearby train stations as well to shopping malls . Yes, indeed we represent value-for-money and hope this will encourage our guests to continue supporting us. We look forward to your... More 

Radomlje
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked this hotel because of the location of my next day event which was near by and I find it very good. The room was spacious and comfortable, staff was friendly and helpful. The food was very good it has a lovely small pool in the backyard. Recommended if you are looking for a place to sleep in this... More 

Helpful?
Thank SasaNemanic
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear SasaNemanic We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to the Eastin Hotel Kuala Lumpur . Warm Regards Jane Suppiah General Manager More 

Bengaluru (Bangalore), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I Stayed hear for 2 Weeks. I had just landed in KL for the first time to join My Organisation in July 2014. It is a good hotel. Food was hygienic and international standard I liked it the food spread was excellent and had local, International and Special food of the day. Overall a good place to stay! I had... More 

Helpful?
Thank Piyas_Kumar_Das
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Piyas Kumar Das I am pleased to note that our services and facilities were to your satisfaction. It was indeed a pleasure having you at the Eastin Hotel Kuala Lumpur and we look forward to welcoming you again. Warm Regards Jane Suppiah General Manager More 

Singapore, Singapore
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The room was clean. The staffs were helpful with taxi booking and queries. The breakfast selection was great. The lifts required the key to be slot in before I could press the floor level. I needed to try a few times in order for the sensor to read the card. Some malfunctions for the card reader in the lifts. Would... More 

Helpful?
Thank flowerpotbee
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear flowerpotbee Thank you for the feedback you have provided. I am happy to note you were satisfied with our services . Your comment on the guest lift key-card has been noted and will be looked into . We look forward to welcoming you back to the Eastin Hotel Kuala Lumpur soon . Warm Regards Jane Suppiah General Manager More 

jakarta
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

+ Rooms are quite large, spacious and good quality, bed is comfy, bathroom is large with bathtub and separate shower, and toilet has jet washer. Reasonably good soundproofing also, hardly heard any noise from rooms next doors. + Breakfast spread is reasonable, with some indian and malay variery, taste good, especially its croissants + Service is good and courteous, check... More 

Helpful?
Thank gotenchi
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear gotenchi Thank you for your generous compliments. We’re delighted that enjoyed your stay at the Eastin Hotel Kuala Lumpur . Your comments and review is a great indication that we are on the right track to achieving guest satisfaction. Should your travel plans bring you back to Kuala Lumpur , please do come & stay with us again. The... More 

Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 30, 2015

Rooms come with great amenities, free wi-fi, and a host of good cable channels. Rooms are of a good size and well furnished. Hotel staff are friendly and eager to please. The gym is fairly well equipped. Swimming pool is a tad small for my kids' tastes and the keycard access system in the elevators are too sensitive and not... More 

Helpful?
Thank aikichin
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear aikichin We are delighted you were comfortable in our care and could take advantage of our facilities, services and great location. Thank you for staying with us and we look forward to welcoming you back to the Eastin Hotel Kuala Lumpur soon. Warm Regards Jane Suppiah General Manager More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 30, 2015 via mobile

Check in took over 20 minutes, because my suite wasn't prepared (I was checking in at 5pm), when they finally sent me up there was a baby crib smack in the middle of the room, and so within the first 15 minutes they had to send 2 people to clear various things left from the room that wasn't cleaned. There... More 

Helpful?
Thank Victor L
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Victor L Thank you for the feedback you have provided. We sincerely regret any inconveniences you experienced and are very sorry we did not meet your expectations during your stay with us . Your comments have been shared with the relevant departments to ensure we consistently maintain our quality procedures and service standards. We hope that if you consider... More 

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