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Hilton Petaling Jaya Hotel

Certificate of Excellence
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No 2 Jalan Barat, Petaling Jaya 46200, Malaysia
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1 room 1 adult
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Hilton Petaling Jaya Hotel
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783 Reviews from our TripAdvisor Community

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Delaware, United States
5 of 5 stars Reviewed yesterday NEW

super friendly staff! The rooms were always cleaned to perfection No hesitation, very high recommendation for this hotel! The location is quiet nice and close to local transportation. Fantastic hotel in a strategic location in the heart of Petaling Jaya. Excellent service and facilities. The staff here are courteous.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jignesh M
Singapore, Singapore
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked a suite room for Lunar New Year this time with the points accumulated. Had stayed here for a number of times. Although the road works at the surrounding were a little confusing and no signs were available, we managed to find the place with the help of Google Map. Phew! Their staff are always very friendly and helpful.... More 

Helpful?
Thank TripleOneThree
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear TripleOneThree, Thank you for your time in reviewing your recent stay with us. We are glad that you enjoyed your stay at the Hilton Petaling Jaya. We appreciate your feedback on our facilities and attentive team members, which contributed positively towards your stay. Our team members work hard to ensure that all our guests experience quality that is synonymous... More 

singapore, Singapore
4 of 5 stars Reviewed 2 days ago NEW

From 30 years of experience with the same exact hotel, I have experience a true home away from home now. I highly recommned all weary business travellers to stay in this hotel. All the staffs are very helpful, polite and professional. From check-in reception to check-out reception and concierge, the flow is flawless. Breakfast is delicious and fills nealry all... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Seng Tjung T
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Seng Tjung T, We are glad that you enjoyed your recent stay at the Hilton Petaling Jaya. We appreciate your feedback on our facilities and attentive team members, which contributed positively towards your stay. Your comment has been shared with the team. Our team members work hard to ensure that all our guests experience quality that is synonymous with... More 

Petaling Jaya, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I strongly recommend Hilton PJ to any travellers to stay and feel the warm greetings and welcome from Hilton PJ staffs. Recently, I had a moment of truth experience at the Paya Serai Restaurant during breakfast with my wife. All the staffs in the restaurant are very helpful, fast service, smiling faces, attendable, and cheerful. As we taking our breakfast,... More 

Helpful?
Thank Parthiban S
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Parthiban S, I truly appreciate you taking time to share your feedback on your recent stay with us. It is delightful to know that you had a pleasant stay.Thank you for your kind words to my team, which I've passed on to them. Your comments gives us great pleasure and motivates the team to perform even better at delivering... More 

1 review
3 of 5 stars Reviewed 3 days ago NEW

This road works really affects moving around the hotel. It can be improved if there was better signs and directions to help visitors. There are many food places around the hotel where you can get access to nearby food outlets and local cuisines. I really like the supermarket nearby as well where we can get some drinks or snacks to... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Fabian N
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Fabian N, Greetings from Hilton Petaling Jaya Thank you for your comments and feedback regards your stay with us. The road works in front of the hotel is due to the recent one-way traffic implemented by the local council. The roadworks will be completed soonest which will result in improved traffic flow to and from the hotel, sufficient signage... More 

Queenstown, New Zealand
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The best Hilton Hotel that I have ever stayed. HOD's to staff, all of them were excellent and dedicated. Halilah, best customer service and she is excellent. We would like to thank Josef and Raj for acknowledging us. Ismail from the restaurant was excellent and dedicated to his regular guest. Chef Rizuan always there to greet and the local cuisine... More 

Helpful?
Thank Rajes_11
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Greetings from Hilton Petaling Jaya Dear Rajes_11, I am pleased that you have truly enjoyed your stay with us and we have made you feel at home! Your comments gives us great pleasure and motivation to perform even better at delivering impeccable service to our esteemed guest such as yourself. Your kind words has been passed on to my team.... More 

Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel for a business trip. Hotel entirety is very good. Huge gym compared to other hotels I've been to. The staff are very pleasant, friendly and helpful. I had a good room as well. Internet speed is good. I was able to work. Breakfast is so-so, need to be more particular on the presentation of the food.... More 

Helpful?
Thank Anthony S
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Thank you for writing to us on your feedback. It is great and satisfying to read that you've had a pleasant and comfortable stay with us. I have noted your comment on the breakfast buffet at Paya Serai and have forwarded your comment to the Executive Chef for his immediate action. I assure you that frequent quality checks are done... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Overall a very pleasant stay but the arrival at check in is ruined by an overpowering smell of stale beer and cigarette smoke form a restaurant/bar next to check in. Otherwise the hotel is very good value and premium guests are treated very well

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David G
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear David G, Thank you for writing to us on your feedback. It is great and satisfying to read that you've had a pleasant and comfortable stay with us. I have noted your comment on the odor issue at the lobby that you've experienced. We have investigated this issues and taken remedial actions to ensure optimal guest comfort is up-kept... More 

Johor, Malaysia
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

TV interruptions for about few mins. No sugar, just a sachet of equal sugar. I expect much more than this. But room was OK. Hotel located in the middle of Petaling Jaya. Only 1 reception counter was open just now. I'll think twice to come and stay at this hotel in future.

Helpful?
Thank ummiislah
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear ummiislah, Thank you for staying with us and taking your time to review your stay. We regret that your experience was less than satisfactory this time around. We have noted your comment on the front office staff as well as the amenities in your room. Rest assured, we are taking remedial actions to ensure the issues are addressed immediately.... More 

Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night with our two going children in an executive suite (room 1971) as we had an engagement to attend close by. We were really pleased with hotel from start to finish. There are roadworks (major ones) outside which makes getting to the hotel a little tricky. However, having arrived, parking is plentiful and check in was... More 

Helpful?
Thank kuantannewbie
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear kuantannewbie, Thank you for staying with us, and I appreciate you taking time to share your feedback on the hotel. I was delighted to read that you enjoyed your stay. I'm glad you had the opportunity to dine in one our restaurants and enjoyed the experience as well. Thank you again for the feedback and I look forward to... More 

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