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Hilton Petaling Jaya Hotel

Certificate of Excellence
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No 2 Jalan Barat, Petaling Jaya 46200, Malaysia
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Hilton Petaling Jaya Hotel
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621 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Greek first
  • Indonesian first
  • Japanese first
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Edinburgh, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We enjoyed another excellent stay in April - very many thanks. Service in the Executive Lounge was excellent - thanks to Marissa. Isaac and Rostum. Many thanks also to Radzuik, Hassan and Felix who provided first class food outwith the menu. Room cleaning was very efficient and staff were very willing to please. Only one minor point - please put... More 

Was this review helpful? Yes
Weggis, Luzern, Switzerland
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Externally The hotel looks old but internally its grand. The breakfast is amazing with a lot of varieties and in room dining is a must to try (super service). The room definitely comfortable. It's a strategic location with a lot of fast food option just by walking distance. The hotel also provide shuttle buses to famous shopping malls. Overall it... More 

Was this review helpful? Yes
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Vemal M, Thank you for your kind review of the Hilton Petaling Jaya, it always pleases us to hear that our guests have enjoyed their stay experience! We appreciate your positive comments on our breakfast, room service and facilities. The team continues to work hard to deliver outstanding Hilton hospitality experience to all our guests. It was our pleasure... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 2 days ago NEW

I can not fault any of the staff I've been in contact with. The Duty Manager at check in let me into my room early, the staff in the Executive Lounge made my room change painless (due to early morning noise) and the Concierge, who made a number of phone calls on my behalf to secure my trip to the... More 

Was this review helpful? Yes
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Lois S, Greetings from Hilton Petaling Jaya Thank you for taking your time to review us following your stay with us. Creating a memorable guest experience is one of our most important objectives & we are delighted that we were able to achieve this through the services provided by our team members. We have noted your comment on the... More 

Johor Bahru, Malaysia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed there for 2 nights.the room was okay but i hate the fact that i get a very smelly room.hot water and aircond works perfectly.breakfast was great.front desk staffs give me a very suspicious look and asking if i pay the deposit by cash or credit card using rude voice tone.this is so unacceptable.i came from hundred mile away and... More 

Was this review helpful? Yes 2
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear NurHidayah2344, Thank you for taking the time to share your experience with regards to your recent stay with us. I'm glad you found the facilities in the room to your satisfaction. It is unfortunate I can't say the same for the odor in the room. I apologies that your stay was made unpleasant by this. Rest assured, your comments... More 

Johor Bahru, Malaysia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pj Hilton is the only one 5 star hotel in the heart of PJ, located at strategic place next to highway to airpot and city of KL except the one way traffic can make you lost. The staffs is very polite, professional and full of smiles and respect. Room very is spacious except the view with construction side but you... More 

Was this review helpful? Yes 6
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear RONORENE, Thank you very much for taking time and providing feedback with regards to your recent stay with us. I am glad to read that you have enjoyed our facilities and the service rendered by our team members. It is very unfortunate that you had to experience the unpleasant incident in Uncle Chilli's on the last night of your... More 

5 of 5 stars Reviewed 5 days ago NEW

Excellent service from Duty Manager's staff and Concierge during my visit from 25 to 29th June. Unfortunately I left some medicine in the fridge when I left and couldn't get a response from Duty Managers from emails Still waiting.

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HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Onn C, Thank you for taking time to provide feedback with regards to your recent stay with us. We are glad that we were able to make your stay pleasant and memorable. We noticed that you've left your belongings with us. Rest assured, it is in the safekeeping of the Housekeeping team. My manager has personally emailed you with... More 

Wellington, New Zealand
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a one night stay, with access to the executive lounge, and as there is a certain uniformity to Hiltons across the world, this was everything you'd expect. Very comfortable, with unimaginative beige-themed décor. That said, I would happily have stayed longer.

Was this review helpful? Yes 1
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear huakyn, Greetings from Hilton Petaling Jaya Thank you for taking time to provide feedback with regards to your recent stay with us. We are glad that we were able to make your stay pleasant and memorable. Your kind words to my team members have been passed on. Once again , thank you and we look forward to seeing you... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is a hidden treasure tucked away that from the outside you would probably not stop and take a second look at due to the construction all around. Don't let this fool you as once you arrive at the entrance the Hilton experience is amazing with the fabulous attention by staff, welcoming atmosphere and great entrance and foyer. The... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Don P, Thank you for taking time to provide feedback with regards to your recent stay with us. We are glad that we were able to make your stay pleasant and memorable. Your kind words to my team members have been passed on. We truly appreciate the recommendation given to the Hotel. Once again , thank you and we... More 

Kuching, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent stay.. will definitely come again. Felt home away from home from check in to check out. Reception and Concierge staff was very informative and helpfull towards my needs. The housekeeping maid was also very friendly and helpfull. Thank YOU ALL for this wonderful stay. :)

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Robert A, Thank you for your positive feedback on the Hotel and the experience you've had with us. It delights me to read that our team made you comfortable and feel at home throughout your stay. Your comments have been passed on to my team. Once again thank you and we look forward to being of service to you... More 

Johannesburg, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hilton keeps up to its brand name. Priced well. Staff are very pleasant. Rooms and showers pleasant. Would recommend this hotel to anyone. Restaurants has a wide variety to cater for all nationalities. Breakfast also offers the best to begin your day.

Was this review helpful? Yes
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review

Dear Nazseedat, Greetings from Hilton Petaling Jaya! Thank you for staying at Hilton Petaling Jaya, we really appreciate you taking time to share your positive feedback on the hotel with us. I was delighted to read that you enjoyed our facilities and warm hospitality from our team members. We look forward to welcoming you back to Hilton Petaling Jaya in... More 

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