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Sunway Resort Hotel & Spa


Hotel class 4.5 of 5
Persiaran Lagoon, Bandar Sunway | (formerly Sunway Lagoon Resort Hotel), Petaling Jaya 46150, Malaysia
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Reviews you can trust

73% Recommend
4.0 of 5 stars 64 reviews
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3 of 5 stars
veralee   1 contribution
singapore
Dec 1, 2009 | Trip type: Family New

waited for more than half an hour to check-in with small children in tow and saw strands of hairs in the basin and bathtub... what a turn off! mini bar was unfilled upon check-in and inconsistency in service deliveries i.e. first night bottled water was refilled and subsequently for the next two nights, nothing has been done. room attendant did... more

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3 of 5 stars
SingaporeYuki   1 contribution
singapore
Nov 16, 2009 | Trip type: Family

Although I have booked a newly renovated room as the staff say so, the room is very small as it come with Junior Queen bed which is much smaller than normal. The pool water is so dirty and cloudy that we do not feel good swimming in it. The jacuzzi pool was not functioning well with some pumps not working... more

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1 of 5 stars
khicks   4 contributions
St. John's, Canada
Nov 14, 2009 | Trip type: Business

Well, I don't know were all these other people are staying who rave about the Sunway because frankly...... IT IS a DUMP!!! I travelled to Malaysia with my husband on business, myself and my one year old on vacation. I had read several reviews and decided to stay at Sunway because of the pool, shopping and beautiful pictures of the... more

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5 of 5 stars
shoes1970   2 contributions
Adelaide, South Australia
Oct 24, 2009 | Trip type: Couples
1/1 found this review helpful

If I had not seen pictures of the hotel before we arrived, I would have been convinced that we had been delivered to the wrong place. Even the street leading down to the hotel was impressive, due to the fact we arrived the last day of Deepavali, the Festival of Light. The hotel reception area was amazingly opulent, I commented... more

Management response from
RekhaDutt, Director of Marketing Communications

Dear Sir, Thank you for your favourable feedback. We are glad to have been able to make your visit to Malaysia enjoyable and memorable, and certainly look forward to having you come back and stay with us again in the near future. Yours sincerely, Rekha Dutt

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5 of 5 stars
Flashy01   3 contributions
Adelaide
Oct 20, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed at this hotel in their Club Rooms and celebrated our 4th Wedding Anniversary while there. The staff all made us feel very welcome and on our Anniversay day they arranged as a surprise for us a cake which they left in our room. We both had read negative comments regarding this hotel and it was obvious from the... more

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4 of 5 stars
YodaManPerth   1 contribution
Perth
Oct 14, 2009 | Trip type: Business

I am an expatriate based here in KL. I have projects running around the Klang Valley with one currently in Bangsar. I booked this hotel for a client who insisted because of the resort surroundings. I must admit that I frequent KL more for the happenings but was surprised at what Sunway could offer. The restaurants are plentiful and the... more

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1 of 5 stars
Kimbosan   2 contributions
Prague, CZ
Aug 5, 2009 | Trip type: Business

Worst trip of my life. Room, facilities and amenities were all actually quite good. Pool is great. Very friendly staff. What they left out of the brochure is that this area of KL has had very bad Dengue Fever issues this year. Especially Sunway. For example, there is a section of trail between the pool and the Duplexes (rental apartments... more

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5 of 5 stars
keekee6bin   2 contributions
Bukit Timah
Jul 30, 2009 | Trip type: Family
1/1 found this review helpful

I was truly impressed by the comfortable rooms. I booked for 2 deluxe rooms ajoining and the upgraded me to a suite for one of the rooms. The kids went wild with the huge tub. The beds were huge so I can easily sleep two to a bed. The best part of the trip was the buffet breakfast which had... more

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4 of 5 stars
bluebell_bear   1 contribution
london
Jul 17, 2009 | Trip type: Business, Couples
1/1 found this review helpful

Stayed at this hotel for 7 days with my husband. We were in a king size room first off and after a couple of days we were upgraded to a suite which was nice. Breakfast food was amazing - my husband particularly liked the curry for breakfast ! they had it all there though, fruit, fresh made omeletes great bread... more

Dissapointed
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3 of 5 stars
747travel   2 contributions
melbourne
Jul 16, 2009 | Trip type: Family

Just returned from my second stay at Sunway, and was highly dissapointed. Four years ago I thought this hotel was fantastic, hence the return visit. Rooms have been re-furbished in a more modern decor but they were still sub-standard for a 5 star hotel. Bathroom in need of re-tiling, no conditioner for hair, bed too small, LCD TV not clear... more

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Sunway Resort Hotel & Spa Also Known As

  • Sunway Hotel Petaling Jaya
Address: Persiaran Lagoon, Bandar Sunway | (formerly Sunway Lagoon Resort Hotel), Petaling Jaya 46150, Malaysia
Petaling Jaya Hotels Sunway Resort Hotel & Spa
4.0/5.0
64