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Sunway Resort Hotel & Spa

Travelers' Choice award winner
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Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500, Malaysia
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1 room 1 guest
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Sunway Resort Hotel & Spa
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1,037 Reviews from our TripAdvisor Community

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Traveler rating
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    363
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1037)
  • Mar-May only
    (250)
  • Jun-Aug only
    (294)
  • Sep-Nov only
    (247)
  • Dec-Feb only
    (246)
All months
1 review
5 of 5 stars Reviewed yesterday NEW

Thank you Fatin. You are helpful and professional. I have enjoyed my stay there. the rooms were clean and the view was nice, on the waterpark. the wifi was good and the restaurant was the best. I will remember my stay there

Was this review helpful? Yes
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

I have v good experience with this hotel and park, My family enjoyed the stay, food , rooms & park Need to offer medical bed on request to enjoy better sleep Recommended to extend park time from 5 to 7

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Shanghai, China
Level Contributor
158 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

It is very disappointing to see the fast deteriorating service and quality of this previously excellent hotel. No focus on loyal business customers anymore as obviously wealthy tourists with their families are deemed to be more important. In only one night I had got two rooms which were not worth the one money - extremely noisy (techno pub just below... More 

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Colombo, Sri Lanka
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel for one week and it was a very comfortable stay. The check in was also quick even though there wee quite a crowd for checking in that time. But ofcourse the reception staff can be more friendly. The room was spacious and clean. All facilities available. No complaints. However, I prefer is the rooms were sound... More 

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Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Hotel location , lobby ,swimming pool and gym all of them are excellent but when it comes to the room... Its really disappointed!!😔😔😔 No insulation or soundproofing you can hear almost every thing nearby

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear mohammeddk, On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience. It is our pleasure to know that you have enjoyed our facilities and we are also looking into improving several areas in our renovation in the near future. Thank you again for your review and... More 

Mecca, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The location is great Excellent cleanliness All services near you There is a water park in the hotel There is a wonderful top-floor club rooms Staff at the hotel nice Various food Excellent swimming pool

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear nayef102sa, Thank you very much for your kind comments. We are happy to know that you have had a great time at Sunway Resort Hotel & Spa. Once again, thank you for your time and we look forward to welcome you back in the not too distant future. Best regards, Jerry Gan General Manager More 

Selangor, Malaysia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Great stay, one of the best buffet lunch offered by hotel. This hotel is a one stop for those who wanted to stay and go for shopping mall shopping. Tons of fashion brand, local and Japanese food available here.

Was this review helpful? Yes
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear TheRealAlvinLim, Thank you so much for the beautiful review you wrote for us on TripAdvisor. We are delighted that you had an enjoyable stay and hope to see you back soon. It’s our pleasure to serve you. Best regards, Jerry Gan General Manager More 

Hong Kong
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

As the title suggested this hotel is not for couples looking for romantic hideaway. It is full of families looking for water fun next door at the Sunway Lagoon Theme Park. The rooms are large but the decorations are a bit outdated and not very high class. Cleanliness is ok but other than that you cannot expect it to be... More 

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear manheiw, Thanks very much for taking time to write a review and to share your experience of your stay on TripAdvisor. I am pleased to know that you have enjoyed our facilities and to receive compliments on our staff, Anisan. Thanks again and we will definitely take note on your constructive feedback. My team and I look forward to... More 

Salalah, Oman
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The lightning entrance with the statues of elephants and tigers, the luxury lobby, the 5 stars restaurant on the ground floor( i dont remember its name ), and the view from the room. Everything made me speechless, and it's more than what i expected. Really cant explain how i enjoyed my stay there. I recommend this resort for any couples.

Was this review helpful? Yes
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Salim_Omar, Thank you for sharing your feedback on your recent stay with us at Sunway Resort Hotel & Spa. I am happy to hear that you had a wonderful holiday and thoroughly enjoyed all aspects of your experience and stay with us. We do look forward to welcoming you back for more memorable moments. Best regards, Jerry Gan General... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I visited Sunway Lagoon “Resort” Hotel for 4 nights with my wife and kids. We booked two connected rooms yet that has been one of the most disappointing experiences during our 17 days stay in Malaysia. It is NOT a 5 or even 4 stars hotel and it has nothing in common with a resort. No one greeted us at... More 

Was this review helpful? Yes 2
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Konrad K, Thank you for taking your time to share your experiences through tripadvisor.com. Please accept our apologies for the inconvenience caused in relation to your arrival and we will certainly use your feedback and review our operating procedure accordingly. Our deepest appreciation for your constructive comments. Once again, thank your for your time and we look forward to... More 

Hotel Review Summarization

What travelers say

  • Theme park(17)
  • Shopping mall(15)
  • Breakfast buffet(6)
  • Very good(3)
  • Club lounge(3)
Questions? Get answers from hotel staff and past guests. Ask a question

769 photos of this hotel

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Hotel & grounds (193)
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Other (155)

Management photos: Courtesy of the property manager

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Room/suite (3)
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Hotel & grounds (34)
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Pool/beach area (2)
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Dining (4)
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Other (4)
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