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Sunway Resort Hotel & Spa

Travelers' Choice award winner
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Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500, Malaysia
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Sunway Resort Hotel & Spa
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Sunway Resort Hotel & Spa
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1,006 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
  • All months
    (1006)
  • Mar-May only
    (250)
  • Jun-Aug only
    (263)
  • Sep-Nov only
    (247)
  • Dec-Feb only
    (246)
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Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic stay, will definitely be back! Would like to see some kids meals on all the menus at more reasonable prices, especially for the 7 years and younger!! Also should offer a better price for hotel guests for the water theme park, it is very expensive for a family! We would have loved to go back for another day of... More 

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Perth, Western Australia, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This is a beautiful hotel. Beds were comfortable, staff were lovely, food was awesome - buffets were amazing and great location - right next to a massive shopping centre with an ice-skating rink and attached to Sunway Lagoon theme park. Upgraded to club lounge which was well worth it - endless canapes and drinks. Pool area was gorgeous! An amazing... More 

Was this review helpful? Yes 1
Riyadh
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Second time in the Sunway Resort and it's getting better, food variety is much better than the last time and staff are more hospitable and friendly, we'll always come back to the Sunway Resot and Spa.

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Riyadh
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

* Location: OK * Rooms: Furnished in an extremely cheap, low quality, bad taste, oldies style way * Bathrooms: Very very small, cheap looking, and stupidly designed * Cleanliness of rooms : Not up to the standard by all means * Staff: Nice / polite but are not helpful / knowledgeable (e.g. when we asked them what can be done... More 

Was this review helpful? Yes 1
Australia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I am a frequent business traveler and normally stay in nothing lower than a five star hotels, my local agent booked me into this hotel, the service at Sunway Resort & Hotel I would rate as excellent. The staff are very helpful and pleasant and ready to help at any time. I held meetings in the club lounge meeting room... More 

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Noelene H, Thank you very much for such a high praise in your review. We couldn't be any more happier to hear of your wonderful stay with us. It had been a real pleasure welcoming you and assisting to make your business travel with us as comfortable as possible. We really do hope to see you again soon. Best... More 

Milan, Italy
5 of 5 stars Reviewed 1 week ago

I slept in the hotel for business. The rooms were fresh and newly renovated with complementary wifi and drink. The atmosphere was overall very quiet and relaxing. Fitness center has a bit old equipments.

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Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Alessandro C, Thank you very much for the kind review. Your feedback is very valuable to us and we will use it to better improve our facilities here in the Hotel. Thank you again for choosing us as your preferred destination of travel and we hope you had a successful business meeting with us. Best regards, Jerry Gan General... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived early in the morning after an overnight flight. Our impression of the check in staff was not great, she was not friendly and told us we could not get to our rooms until 2pm unless we paid extra to upgrade to a waterpark view room. We also organized an extra bed for our third child which was an... More 

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Ehwright, Firstly, please accept our apologies for the inconvenience that you had experienced from the moment of your check-in. We will look into provide re-training to our Front Office staff to better serve our guests in the future. We are glad however to hear that we were able to make up for the our amenities and facilities. Thank you... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Service beyond expectation. While hubby and I waiting for the front office staff to process the document for our check-in, 2 staffs walk passed the counter. They politely turned to us and asked if anyone has come to assist us. The hotel is considerate enough to give us connecting twin room and complimentary baby crib for my toddler, and our... More 

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Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Wei S, It had been a great pleasure welcoming you and your family to our esteemed resort. Thank you very much for taking the time to write us this wonderful review. We appreciate the kind comments shared of our wonderful staff and services provided. We also hope to see you again in the near future, thank you again for... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

Good service and nice breakfast. I enjoyed the breakfast especially with the helpful and cheerful chef.. They are doing a great job! But some of the furniture need to do some maintenance. The television please upgrade to bigger one.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear maxL7042WC, Thank you very much for your kind review and comments on our chef's great work. We appreciate the time taken to write us this review. We hope that you will consider us again in the future and hopefully there will be a bigger television for you when you return. Best regards, Jerry Gan General Manager More 

Melbourne
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are a family of five people who stayed here for 9 nights in the past fortnight. The hotel staff are warm and friendly. The Club room is good value and provided excellent light meals and nice Australian wines each night. The swimming pool is magnificent. The hotel rooms were excellent and cleaned well each day. We particularly enjoyed Mr... More 

Was this review helpful? Yes 1
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Hefen, Thank you for such a detailed and wonderful review provided. It is great to hear of your wonderful stay with us and sharing your insightful tips with the other travellers. We hope that your stay with us has been enjoyable enough to welcome you back for another stay in the future. Thank you for your time and we... More 

Hotel Review Summarization

What travelers say

  • Theme park(17)
  • Shopping mall(15)
  • Breakfast buffet(6)
  • Very good(3)
  • Club lounge(3)
Questions? Get answers from hotel staff and past guests. Ask a question

758 photos of this hotel

Traveler photos: See what travelers like you saw

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Hotel & grounds (193)
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Pool/beach area (86)
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Room/suite (121)
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Dining (40)
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View from room (54)
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Bathroom (57)
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Family/play areas (6)
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Business center/function rooms (6)
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Videos (3)
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Other (145)

Management photos: Courtesy of the property manager

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Room/suite (3)
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Hotel & grounds (34)
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Pool/beach area (2)
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Dining (4)
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Other (4)
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