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Sunway Resort Hotel & Spa

4.5 of 5 Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500, Malaysia
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Sunway Resort Hotel & Spa
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Sunway Resort Hotel & Spa
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721 reviews from our community

Traveler rating
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    268
    83
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    20
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311
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184
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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Houston
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a hotel-resort-shopping center all built around a former open pit mine that is now filled with a water park. There are 5 hotels, a hospital, a university and a huge golden pyramid shaped shopping mall all built around the former mine. Of all the hotels I've ever stayed at (or even seen) this one was the most impressive... More

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Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Small problem at the check in but fortunately it cleared itself quickly. Don’t ask the concierge for any directions or suggestions on where to go (restaurants or attractions and how to get there). Prepare this information before you arrive. Pool area is very nice with a creative layout, but noisy from the lagoon park. Room and washroom are nice and... More

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Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 days ago NEW

I had booked the suite for 4days and 3 nights getaway. The package came with theme park tickets and re-entry passes. The hotel was undergoing revamping, but the service crew made the reception that much better, even with the ongoing works. The room was above average, and was neatly made every morning. Turn-down service was also provided daily, with ice... More

Review collected in partnership with this hotel

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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

We are actually checked-in at pyramid tower however our breakfast is at fuzion at sunway resorts and hotels. The staffs in fuzion are nice. They are very accommodating. Specially Sarbine and Bih-Ying, and also the guy who makes the wonton soup. All the staffs in fuzion will make you feel special. :) this is my 3rd visit in Malaysia. Makes... More

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Brunei, null, Brunei
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It really nice place to stay & one of the most wonderful stay i ever had..I would love to stay there with my family next time...Excellent & quality services had been served from all the staffs, especially i love most the remarkable restaurant location the views & the amazing swimming pool with waterfalls.

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Was this review helpful? Yes 2
Riyadh, Ar Riyad, Saudi Arabia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Indeed this was one of the most wonderful stay I ever had, we have enjoyed the hotel very much starting from the reception teem, the excellent service, the breakfast specially the remarkable restaurant location the views, the astonished swimming pool with water falls. This is in addition to the location of the resort as it is almost attached to the... More

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a ball in KL! The hotel is great. Even though the local tour guide insisted that it is a 5-star hotel with 3-star service, that was not our experience. Apart from the shower door not closing properly and the reading lamp not working, I really have no criticism worth mentioning. It is very nice having the theme park... More

Was this review helpful? Yes 1
Perth, West Australia
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Too often you look at the photo's of a hotel from overseas and when you arrive disappointment quickly follows. We stayed at the Sunway Resort for a week and were constantly elated with the building, food and quality service from all the staff. From the huge banquet of breakfast and evening meals, to the hotel pool and surrounds and a... More

Was this review helpful? Yes 2
Singapore, Singapore
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The customer service is extremely terrible!! 1) Me and my bf made a booking for a Premier Room (1 Double Bed) but the time we check in, the lady gave us a (2 single bed). We both did not hear clearly tht and so we went to our room. Noticed that the room was a 2 single bed which seperated,... More

Was this review helpful? Yes 3
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review

Dear chongkitling, Please accept our apologies for the inconvenience during your stay with us. Your feedback has been duly noted and forwarded to our management staff to help improve our services better. We thank you for your support and we look forward to improving further and hopefully to welcome you back to the resort in the near future. Thank you... More

Contributor
14 reviews 14 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On arrival, I was very impressed with the grand entrance and the foyer. My family decided to upgrade to a junior suite with club lounge access. The room (1902) definitely needs a refurb. The carpet was dirty with cigarette burns. The walls were dirty and there were chips in the furniture. See photos of the glass work desk and the... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Shaun F, We apologise for the inconvenience faced during your stay with us. Thank you however for bringing this matter to our attention. We are currently introducing upgrades to our facilities in the coming months and we appreciate your feedback to help us improve. We thank you for your support and we look forward to improving further and hopefully... More

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Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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