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All 42 Kuching hotels

Ariva Gateway Kuching

4.0 of 5 Hotel   |   No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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Ariva Gateway Kuching
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64%
Ranked #20 of 42 hotels in Kuching
A recent review
4 of 5 stars reviewed 1 week ago
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177 people have reviewed this hotel

Traveler rating
    19
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    18
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

The room was clean and beautiful. Easy access to many hot spots. The staff overall were very friendly and helpful. Love the amneties. Breakfast is really bad though, hence the 4 stars. I wish I could give 4.5. We checked out late at 5pm and only paid RM50 so it's very convenient. The housekeeping, gym guys and maintenance were excellent... More

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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is good, easily access to town, restaurants and hot spot. Rooms are spacious, clean, well furnished but not well maintained. However apartment of 2 rooms with only one bathroom. It is good to has TV with ASTRO but the channels are limited. Hotel is quite big and it was too crowded, especially during breakfast. Not enough seat and... More

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melbourne
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Rooms filthy, doors rotting beds as hard as rocks. Area dark and scary at night, disgusting smell in the lifts. Washing machine broken, pool too dirty to swim in..just don't stay there, not worth it. Even the staff at reception were not that helpful. I loved Kuching but would never stay here again. The breakfast was shocking with only a... More

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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 26, 2014

When you arrival at Ariva building, you need to find yourself how to go to lobby Ariva Gateway. The hotel should mention the hotel lobby located at level fourth of the building on Booking.com website. need good signage at level 4 too. The hotel staff friendly and I get great view from hotel room facing Sungai Sarawak. The room was... More

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Kuching, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 22, 2014

Booked into the Ariva Gateway Hotel today (01/22/2014) and was advised there would be an extra charge of 16% on top of the internet agreed prices. I was handed a page with extra costs and advised the website got the pricing incorrect. After standing my ground I was able to "provide" evidence that stated the total amount. BEWARE when dealing... More

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malaysia
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 27, 2013

I do not want a repeat stay here unless they change their service staff and refurbished the place and equipped the place with surveillance cameras. The fittings are old and in such deplorable state. It was raining during our entire stay and water seeped in through the built in cabinets. Even the floor carpets are wet. And you get to... More

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Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
4 hotel reviews
4 of 5 stars Reviewed December 3, 2013

Stayed here during business trip. Room was ok. However they messed up the room as at first they said they did not have twin sharing but at the end they gave me one. Nicely located in town center with lots of amenities. 7 eleven and a lot of eateries are nearby. There is also one shopping mall but still not... More

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Zama, Japan
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 27, 2013 via mobile

Stayed for 3 days with a friend and have no real complaints. Breakfast is a little stingy with very small cups and glasses. Staff was very helpful with all of our questions. I reported the air con leaking water on our last night there but it was not fixed so I put a pot from the kitchen under the drip.... More

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Putrajaya, Malaysia
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 27, 2013

You arrive at the upper ground level, walk up the stairway to the lift and make your way to the 4th floor to the reception. Check in is a breeze.I think you could drive to the ground floor if you got many luggage and stuff. Stayed in a two-room apartment. My family of 6 is happy as the place is... More

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Mukah, Sarawak, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 5, 2013

Good location, within walking distance to the River front & old town areas. Room is a bit old though quite clean. The shower head was broken & need to hold it to shower. Quite unbelievable that the hotel does not has any extra pillow! I do not know that they refuse to provide or they really don't have any. Breakfast... More

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Additional Information about Ariva Gateway Kuching

Also Known As:
Ariva Gateway Kuching Hotel Kuching
Ariva Gateway Kuching Hotel
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
Official Description (provided by the hotel):
Ariva Gateway is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and luxurious serviced residences within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 
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