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All 48 Kuching hotels

Ariva Gateway Kuching

4.0 of 5 Hotel   |   No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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Ariva Gateway Kuching
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Ranked #27 of 48 Hotels in Kuching
A recent review
4 of 5 stars reviewed yesterday
HengFuNg Penang, Malaysia
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202 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Penang, Malaysia
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars NEW

Stayed in 2 bedrooms deluxe apartment with complimentary wi-fi and breakfast included. Spacious, clean apartment and value for money accommodation for groups. Located not far and within walking distance to shopping complexes, eateries and major tourist attractions along Kuching riverside. Breakast was just OK and satisfactory for the price that we paid.

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Bintulu, Malaysia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Greetings, My family and I just booked in your hotel last week for 3 nights 4 days stay. My review about the hotel - well the front office staff are friendly upon check in. The rooms itself 3 bedroom apartment spacious, clean and comfortable. But it was a bit frustating, the washing machine was not functioning although a technician was... More 

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Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 18, 2015

I stayed here for one week on a leisure trip with some friends. I found out that the service was non existent. The maintenance was very poor. The building is very old and from what I heard from the service staff, it was build some time early in the year 2001. I also understand it was then known as Somerset... More 

Was this review helpful? Yes 2
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Lisafrancious, Singapore, We sincerely apologize for our late response. We thank you for taking time to share your review in TripAdvisor following your stay with us in Ariva Gateway Kuching. We are consistently upgrading, up-keeping and improving our facilities for the comfort of our guests. It is indeed a great pleasure to hear you have enjoyed your stay with... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 9, 2015

My family stayed at the Ariva Gateway from the 12/12/2014 to 14/12/2014 and enjoyed the comfort, space and convenient location provided by our unit in this motel. The two bedroom serviced apartment provided our family with welcome space and privacy. Travelling with two fifteen year old teenage daughters is an expensive exercise given that they are treated as adults when... More 

Was this review helpful? Yes 4
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Rialemsc We sincerely apologize for the late response. We thank you for taking time to post your review in TripAdvisor following your stay in Ariva Gateway Kuching. We also thank you for your compliments about our services and apartment facilities. Your kind information in sharing the facilities/tourist attraction/eateries in our surrounding area will be very useful reference to our... More 

Pontianak
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2015 via mobile

We stayed for 4 nights at Ariva Gateway Kuching. It is a serviced apartment so do not expect doorman or hotel staff coming to greet you and help you with your luggages. Checking-in is at the lobby on the 4th floor. Location is good; Topspot restaurant is behind the apt, 7-11 and eateries are just across the street. Kuching waterfront... More 

Was this review helpful? Yes 2
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Htono, Pontianak We sincerely apologize for the late response. We thank you for taking time to post your review in TripAdvisor following your stay in Ariva Gateway Kuching. We also thank you for your compliments about our service and also the information on the facilities/tourist attraction in our surrounding area for our viewers easy reference. It is indeed a... More 

Petaling Jaya, Malaysia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 13, 2014

If you are travelling with family members, this is definitely one of the apartment that I would highly recommend. The apartment is located within the down area where the river front is within 10 minutes walk. The interior deco is very up-to-date with home-feel design and it is very clean. So as its status as apartment, facilities provided are new... More 

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Hongching, PJ Msia We sincerely apologize for the delay in response. We thank you for taking time to post your review in TripAdvisor following your stay in Ariva Gateway Kuching. It is indeed a pleasure to hear you enjoyed your stay with us and thank you for your compliments about our facilities. We sincerely look forward to welcoming you... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 8, 2014

Ariva Gateaway Kuching was formerly Somerset Kuching. Its a good Somerset management decision to remove themself from the Service residence. No customer service or PR by Front desk. No flare its just a job to them . You complaint they ignore..I won't recommend this place to anyone to stay. Totally 1 star.

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Dures,' We would firstly like to apologize for the late response. We thank you for taking time to post your review following your stay in Ariva Gateway Kuching. Your comments on our services is noted. We are consistently coaching our team members to provide pleasant services and a comfortable stay for our guests. We hope this will not deter... More 

New Delhi, India
Top Contributor
346 reviews 346 reviews
127 hotel reviews
266 helpful votes 266 helpful votes
4 of 5 stars Reviewed November 29, 2014

It is the staff, particularly the manager, who make this a comfortable place to stay. The location is great, being close to the river and many places to eat and drink and shop. But the facility itself is a bit rough around the edges and needs some upgrading. The exercise equipment is limited and one of the two treadmills does... More 

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings AdventurePhiles We sincere apologies for the late reply and thank you for taking time to post your review following your stay in Ariva Gateway Kuching. It is great to hear you enjoyed your stay with us despite a few shortfalls which we tried our utmost best to go the extra mile for the comfort of our guests. We are... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 25, 2014

1.First night when we want to take a bath at the night after taking a long flight, we found out that the drain on the floor and the sink is blocked, we call the service to check it out, only the sink there fixed it but the drain on the floor is still blocked. We request to change the other... More 

Was this review helpful? Yes 5
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Jeis123 We would firstly like to apologize for the late reply. We thank you for taking time to post your review following your stay with us. Your comments on our facilities, room cleanliness and service is noted and we are consistently training our team members in providing a pleasant, memorable and comfortable stay for our guest. The Hotel has... More 

Kuala Lu
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 11, 2014

Stayed for one night in this serviced apartment with my friends. Upon check in, it was smooth. However, I felt insecure due to no CCTV along the hallway to the room, in the lift and public area. If something happen to the guest, I wondering how the hotel will take action and do investigation. In th room, I found a... More 

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Nurhfzmd, We would firstly, like to apologize the late reply. We thank you for taking time to post your review on Trip Advisor following your stay at Ariva Gateway Kuching. Your comments about room cleanliness and service is also noted with necessary actions and training. We will also be improving our security system soonest. Once again, thank you for... More 

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Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Hotel Style:
#7 Luxury Hotel in Kuching

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