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All 47 Kuching hotels

Ariva Gateway Kuching

4.0 of 5 Hotel   |   No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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Ariva Gateway Kuching
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Ranked #27 of 47 Hotels in Kuching
A recent review
4 of 5 stars reviewed 5 weeks ago
BillyS3 Kota Kinabalu, Malaysia
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

1.First night when we want to take a bath at the night after taking a long flight, we found out that the drain on the floor and the sink is blocked, we call the service to check it out, only the sink there fixed it but the drain on the floor is still blocked. We request to change the other... More

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Kuala Lu
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed for one night in this serviced apartment with my friends. Upon check in, it was smooth. However, I felt insecure due to no CCTV along the hallway to the room, in the lift and public area. If something happen to the guest, I wondering how the hotel will take action and do investigation. In th room, I found a... More

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Senior Contributor
29 reviews 29 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is the dirtiest hotel I've stayed in. The towels are frayed with holes I them. Room smells musty. Safe doesn't work. Situated in a dodgy neighborhood. Will never ever stay there again or recommend anyone

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings. Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Your comments about our room cleanliness and facilities are noted. We will take necessary measures to improve from your kind feedback. Once again, thank you for your kind comments and we hope to have you back with us again. Yours sincerely... More

Kota Kinabalu, Malaysia
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I had previously used their 2 room serviced apartment and now their twin bed room. After reading what others had commented I was of course concerned. However this visit I would greatly recommend and will stay at this hotel for next visit. However I will not recommend their buffet breakfast which is mediocre at its best and lots of local... More

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings, Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to hear you enjoyed your stay with us with your family. We have taken note on your comments with regards to the gym and breakfast items and will look into improvements in these areas. Once again, thank you... More

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 11, 2014

It doesn't feel like a 4-star at all. Checking in process is slow and receptionist on duty need to be trained better. When I asked about the hotel parking (we rented a car), the receptionist kept repeating "It's behind this building" with no clear instructions despite probing further. So when I decided to ask if it's an open space car... More

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Harmonie N Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More

Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 9, 2014

Stayed here fr 2 nights. The only good thing is the room is big & spacious. Clean enough & pleasant. Breakfast was horrible, service is so-so. Wifi was practically nonexistent. We rented a car & there's no proper plc to park. Kuching municipal council is very strict & hv weird coupon system. Ended up with LOADS of summonses. Prolly they... More

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Karla K Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 29, 2014

Location is good and within walking distance to shops and riverside. A short drive to the airport and about 40 minutes to the Sarawak Cultural Village. Disappointing breakfast spread as one would think for the price one pays, there would be more food to offer. Room was fairly clean (could use a little freshening up overall), service was good, though,... More

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Monica M Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More

Basel
Contributor
14 reviews 14 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 29, 2014

We stayed 3nights in this hotel- unfortunately. Pro: pool on the 16th floor (Open-air gym up there) Close to shops, "Top spot foodcourt", busstation to Bako national park Friendly staff but they dont talk with each other (as we wante to organize a taxi, we had to talk to 3different people, but they didnt know if the person working before... More

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 14, 2014

The position of this hotel is perfect close to the waterfront and plenty of eateries. The rooms are clean and comfortable but the breakfast was so disappointing , minimal choice and often cold.The pool was the highlight for the kids with wonderful views over kuching .

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Bronwyn-Glen, Thank you taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are glad you... More

malaysia
Top Contributor
57 reviews 57 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed June 30, 2014

It is a serviced apartment and not a hotel. Ariva Gateway has a good location, well centered in the city, and walking distance to waterfront, Topspot Food Court, Carpenter Street and some amenities like 7-11. The service was acceptable during our stay and the management responded to the pumping problem within 1 hour. The breakfast provided by the management was... More

Was this review helpful? Yes
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay in Ariva Gateway Kuching. We are very pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and is looking forward to make arrangements to have our Apartments to be refurbished too upon completion of the Superior rooms.... More

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Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak

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