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Ariva Gateway Kuching

4.0 of 5 No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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Ariva Gateway Kuching
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Ariva Gateway Kuching
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196 reviews from our community

Traveler rating
    21
    94
    49
    22
    10
See reviews for
61
22
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Petaling Jaya, Malaysia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are travelling with family members, this is definitely one of the apartment that I would highly recommend. The apartment is located within the down area where the river front is within 10 minutes walk. The interior deco is very up-to-date with home-feel design and it is very clean. So as its status as apartment, facilities provided are new... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Ariva Gateaway Kuching was formerly Somerset Kuching. Its a good Somerset management decision to remove themself from the Service residence. No customer service or PR by Front desk. No flare its just a job to them . You complaint they ignore..I won't recommend this place to anyone to stay. Totally 1 star.

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New Delhi, India
Top Contributor
334 reviews 334 reviews
121 hotel reviews
245 helpful votes 245 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It is the staff, particularly the manager, who make this a comfortable place to stay. The location is great, being close to the river and many places to eat and drink and shop. But the facility itself is a bit rough around the edges and needs some upgrading. The exercise equipment is limited and one of the two treadmills does... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 25, 2014 via mobile

1.First night when we want to take a bath at the night after taking a long flight, we found out that the drain on the floor and the sink is blocked, we call the service to check it out, only the sink there fixed it but the drain on the floor is still blocked. We request to change the other... More 

Was this review helpful? Yes 4
Kuala Lu
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 11, 2014

Stayed for one night in this serviced apartment with my friends. Upon check in, it was smooth. However, I felt insecure due to no CCTV along the hallway to the room, in the lift and public area. If something happen to the guest, I wondering how the hotel will take action and do investigation. In th room, I found a... More 

Was this review helpful? Yes 1
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed August 30, 2014

This is the dirtiest hotel I've stayed in. The towels are frayed with holes I them. Room smells musty. Safe doesn't work. Situated in a dodgy neighborhood. Will never ever stay there again or recommend anyone

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings. Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Your comments about our room cleanliness and facilities are noted. We will take necessary measures to improve from your kind feedback. Once again, thank you for your kind comments and we hope to have you back with us again. Yours sincerely... More 

Kota Kinabalu, Malaysia
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 26, 2014

I had previously used their 2 room serviced apartment and now their twin bed room. After reading what others had commented I was of course concerned. However this visit I would greatly recommend and will stay at this hotel for next visit. However I will not recommend their buffet breakfast which is mediocre at its best and lots of local... More 

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings, Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to hear you enjoyed your stay with us with your family. We have taken note on your comments with regards to the gym and breakfast items and will look into improvements in these areas. Once again, thank you... More 

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 11, 2014

It doesn't feel like a 4-star at all. Checking in process is slow and receptionist on duty need to be trained better. When I asked about the hotel parking (we rented a car), the receptionist kept repeating "It's behind this building" with no clear instructions despite probing further. So when I decided to ask if it's an open space car... More 

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Harmonie N Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 9, 2014

Stayed here fr 2 nights. The only good thing is the room is big & spacious. Clean enough & pleasant. Breakfast was horrible, service is so-so. Wifi was practically nonexistent. We rented a car & there's no proper plc to park. Kuching municipal council is very strict & hv weird coupon system. Ended up with LOADS of summonses. Prolly they... More 

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Karla K Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 29, 2014

Location is good and within walking distance to shops and riverside. A short drive to the airport and about 40 minutes to the Sarawak Cultural Village. Disappointing breakfast spread as one would think for the price one pays, there would be more food to offer. Room was fairly clean (could use a little freshening up overall), service was good, though,... More 

Was this review helpful? Yes
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Monica M Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More 

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Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Hotel Style:
#7 Luxury Hotel in Kuching

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