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Ariva Gateway Kuching

No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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Ariva Gateway Kuching
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Ranked #26 of 47 Hotels in Kuching
A recent review
3 of 5 stars reviewed 1 week ago
rachpin99 Kuala Lumpur, Malaysia
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205 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

From the stench in the lobby, to the decaying surrounds of the fetid swimming pool, this place is just absolutely awful. Both the common parts and the rooms were filthy, the facilities badly decayed, and the breakfast was both disgusting and bizarre. Upon arrival we had to ask for a pillow to be changed as the pillowcase had a bloodstain... More 

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Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for 3 nights. We had a rental car & the hotel is a convenient location for getting in & out of town with the car. However while the hotel website says onsite parking is provided, 3 different receptionists were very vague about where or if any parking was provided - fortunately some parking spaces available nearby which we... More 

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Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in the Premium 2-Bedroom Apartment, and it's suits well for our family. You getting a washing machine with a dryer, full kitchen equipment and large living room that you could put another 2 extra beds in it. The rooms itself both are large and comfy, we had 1 King size bed and another room with 2 single beds.... More 

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings GlobeTrekkie007 Thank you for taking time to post your review following your stay in Ariva Gateway Kuching. We are glad you and your family had an enjoyable stay with us. We sincerely thank you for your kind compliments on our facilities and services. Your review and information about our facilities provided in the apartment will be a great help... More 

Penang, Malaysia
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in 2 bedrooms deluxe apartment with complimentary wi-fi and breakfast included. Spacious, clean apartment and value for money accommodation for groups. Located not far and within walking distance to shopping complexes, eateries and major tourist attractions along Kuching riverside. Breakast was just OK and satisfactory for the price that we paid.

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings HengFuNg, Penang Thank you for taking time to post your review following your recent stay in Ariva Gateway Kuching. It is indeed a pleasure to hear that you and your friends enjoyed your stay with us. Your review is informative and will be a great help to our viewers. We sincerely hope to have you and your friends with... More 

Bintulu, Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago

Greetings, My family and I just booked in your hotel last week for 3 nights 4 days stay. My review about the hotel - well the front office staff are friendly upon check in. The rooms itself 3 bedroom apartment spacious, clean and comfortable. But it was a bit frustating, the washing machine was not functioning although a technician was... More 

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Nancyv9836RT, Bintulu Thank you for taking time to post your reviews following your recent stay with us in Ariva Gateway Kuching. We are very glad to hear that you and your family had an enjoyable stay with us. Your comments on our apartment facilities and the lift are noted for our continuous improvement. We also provide a Laundry Room... More 

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 18, 2015

I stayed here for one week on a leisure trip with some friends. I found out that the service was non existent. The maintenance was very poor. The building is very old and from what I heard from the service staff, it was build some time early in the year 2001. I also understand it was then known as Somerset... More 

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Lisafrancious, Singapore, We sincerely apologize for our late response. We thank you for taking time to share your review in TripAdvisor following your stay with us in Ariva Gateway Kuching. We are consistently upgrading, up-keeping and improving our facilities for the comfort of our guests. It is indeed a great pleasure to hear you have enjoyed your stay with... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 9, 2015

My family stayed at the Ariva Gateway from the 12/12/2014 to 14/12/2014 and enjoyed the comfort, space and convenient location provided by our unit in this motel. The two bedroom serviced apartment provided our family with welcome space and privacy. Travelling with two fifteen year old teenage daughters is an expensive exercise given that they are treated as adults when... More 

Was this review helpful? Yes 4
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Rialemsc We sincerely apologize for the late response. We thank you for taking time to post your review in TripAdvisor following your stay in Ariva Gateway Kuching. We also thank you for your compliments about our services and apartment facilities. Your kind information in sharing the facilities/tourist attraction/eateries in our surrounding area will be very useful reference to our... More 

Pontianak
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2015 via mobile

We stayed for 4 nights at Ariva Gateway Kuching. It is a serviced apartment so do not expect doorman or hotel staff coming to greet you and help you with your luggages. Checking-in is at the lobby on the 4th floor. Location is good; Topspot restaurant is behind the apt, 7-11 and eateries are just across the street. Kuching waterfront... More 

Was this review helpful? Yes 2
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Htono, Pontianak We sincerely apologize for the late response. We thank you for taking time to post your review in TripAdvisor following your stay in Ariva Gateway Kuching. We also thank you for your compliments about our service and also the information on the facilities/tourist attraction in our surrounding area for our viewers easy reference. It is indeed a... More 

Petaling Jaya, Malaysia
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 13, 2014

If you are travelling with family members, this is definitely one of the apartment that I would highly recommend. The apartment is located within the down area where the river front is within 10 minutes walk. The interior deco is very up-to-date with home-feel design and it is very clean. So as its status as apartment, facilities provided are new... More 

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Hongching, PJ Msia We sincerely apologize for the delay in response. We thank you for taking time to post your review in TripAdvisor following your stay in Ariva Gateway Kuching. It is indeed a pleasure to hear you enjoyed your stay with us and thank you for your compliments about our facilities. We sincerely look forward to welcoming you... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 8, 2014

Ariva Gateaway Kuching was formerly Somerset Kuching. Its a good Somerset management decision to remove themself from the Service residence. No customer service or PR by Front desk. No flare its just a job to them . You complaint they ignore..I won't recommend this place to anyone to stay. Totally 1 star.

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Dures,' We would firstly like to apologize for the late response. We thank you for taking time to post your review following your stay in Ariva Gateway Kuching. Your comments on our services is noted. We are consistently coaching our team members to provide pleasant services and a comfortable stay for our guests. We hope this will not deter... More 

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