We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ariva Gateway Kuching

4.0 of 5 No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ariva Gateway Kuching
Professional photos View all
Browse nearby
Ariva Gateway Kuching
Write a Review

200 reviews from our community

Traveler rating
    21
    97
    49
    22
    11
See reviews for
61
23
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (200)
  • Mar-May only
    (37)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (43)
All months
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed here for one week on a leisure trip with some friends. I found out that the service was non existent. The maintenance was very poor. The building is very old and from what I heard from the service staff, it was build some time early in the year 2001. I also understand it was then known as Somerset... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family stayed at the Ariva Gateway from the 12/12/2014 to 14/12/2014 and enjoyed the comfort, space and convenient location provided by our unit in this motel. The two bedroom serviced apartment provided our family with welcome space and privacy. Travelling with two fifteen year old teenage daughters is an expensive exercise given that they are treated as adults when... More 

Was this review helpful? Yes 2
Pontianak
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights at Ariva Gateway Kuching. It is a serviced apartment so do not expect doorman or hotel staff coming to greet you and help you with your luggages. Checking-in is at the lobby on the 4th floor. Location is good; Topspot restaurant is behind the apt, 7-11 and eateries are just across the street. Kuching waterfront... More 

Was this review helpful? Yes 1
Petaling Jaya, Malaysia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 13, 2014

If you are travelling with family members, this is definitely one of the apartment that I would highly recommend. The apartment is located within the down area where the river front is within 10 minutes walk. The interior deco is very up-to-date with home-feel design and it is very clean. So as its status as apartment, facilities provided are new... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 8, 2014

Ariva Gateaway Kuching was formerly Somerset Kuching. Its a good Somerset management decision to remove themself from the Service residence. No customer service or PR by Front desk. No flare its just a job to them . You complaint they ignore..I won't recommend this place to anyone to stay. Totally 1 star.

Was this review helpful? Yes 1
New Delhi, India
Top Contributor
346 reviews 346 reviews
127 hotel reviews
256 helpful votes 256 helpful votes
4 of 5 stars Reviewed November 29, 2014

It is the staff, particularly the manager, who make this a comfortable place to stay. The location is great, being close to the river and many places to eat and drink and shop. But the facility itself is a bit rough around the edges and needs some upgrading. The exercise equipment is limited and one of the two treadmills does... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 25, 2014 via mobile

1.First night when we want to take a bath at the night after taking a long flight, we found out that the drain on the floor and the sink is blocked, we call the service to check it out, only the sink there fixed it but the drain on the floor is still blocked. We request to change the other... More 

Was this review helpful? Yes 5
Kuala Lu
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 11, 2014

Stayed for one night in this serviced apartment with my friends. Upon check in, it was smooth. However, I felt insecure due to no CCTV along the hallway to the room, in the lift and public area. If something happen to the guest, I wondering how the hotel will take action and do investigation. In th room, I found a... More 

Was this review helpful? Yes 1
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 30, 2014

This is the dirtiest hotel I've stayed in. The towels are frayed with holes I them. Room smells musty. Safe doesn't work. Situated in a dodgy neighborhood. Will never ever stay there again or recommend anyone

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings. Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Your comments about our room cleanliness and facilities are noted. We will take necessary measures to improve from your kind feedback. Once again, thank you for your kind comments and we hope to have you back with us again. Yours sincerely... More 

Kota Kinabalu, Malaysia
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 26, 2014

I had previously used their 2 room serviced apartment and now their twin bed room. After reading what others had commented I was of course concerned. However this visit I would greatly recommend and will stay at this hotel for next visit. However I will not recommend their buffet breakfast which is mediocre at its best and lots of local... More 

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings, Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to hear you enjoyed your stay with us with your family. We have taken note on your comments with regards to the gym and breakfast items and will look into improvements in these areas. Once again, thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Ariva Gateway Kuching? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Despegar.com, Asiatravel.com Holdings, Odigeo, TripOnline SA and Tingo so you can book your Ariva Gateway Kuching reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Hotel Style:
#7 Luxury Hotel in Kuching

68 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Room/suite (25)
Viewed
Dining (6)
Viewed
Hotel & grounds (4)
Viewed
View from room (3)
Viewed
Pool/beach area (4)
Viewed
Family/play areas (1)
Viewed
Bathroom (3)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay