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Ariva Gateway Kuching

4.0 of 5 No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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Ariva Gateway Kuching
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Ariva Gateway Kuching
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201 reviews from our community

Traveler rating
    21
    98
    49
    22
    11
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62
23
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Bintulu, Malaysia
1 review
4 of 5 stars NEW

Greetings, My family and I just booked in your hotel last week for 3 nights 4 days stay. My review about the hotel - well the front office staff are friendly upon check in. The rooms itself 3 bedroom apartment spacious, clean and comfortable. But it was a bit frustating, the washing machine was not functioning although a technician was... More 

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Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 18, 2015

I stayed here for one week on a leisure trip with some friends. I found out that the service was non existent. The maintenance was very poor. The building is very old and from what I heard from the service staff, it was build some time early in the year 2001. I also understand it was then known as Somerset... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 9, 2015

My family stayed at the Ariva Gateway from the 12/12/2014 to 14/12/2014 and enjoyed the comfort, space and convenient location provided by our unit in this motel. The two bedroom serviced apartment provided our family with welcome space and privacy. Travelling with two fifteen year old teenage daughters is an expensive exercise given that they are treated as adults when... More 

Was this review helpful? Yes 4
Pontianak
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2015

We stayed for 4 nights at Ariva Gateway Kuching. It is a serviced apartment so do not expect doorman or hotel staff coming to greet you and help you with your luggages. Checking-in is at the lobby on the 4th floor. Location is good; Topspot restaurant is behind the apt, 7-11 and eateries are just across the street. Kuching waterfront... More 

Was this review helpful? Yes 2
Petaling Jaya, Malaysia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 13, 2014

If you are travelling with family members, this is definitely one of the apartment that I would highly recommend. The apartment is located within the down area where the river front is within 10 minutes walk. The interior deco is very up-to-date with home-feel design and it is very clean. So as its status as apartment, facilities provided are new... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 8, 2014

Ariva Gateaway Kuching was formerly Somerset Kuching. Its a good Somerset management decision to remove themself from the Service residence. No customer service or PR by Front desk. No flare its just a job to them . You complaint they ignore..I won't recommend this place to anyone to stay. Totally 1 star.

Was this review helpful? Yes 1
New Delhi, India
Top Contributor
346 reviews 346 reviews
127 hotel reviews
264 helpful votes 264 helpful votes
4 of 5 stars Reviewed November 29, 2014

It is the staff, particularly the manager, who make this a comfortable place to stay. The location is great, being close to the river and many places to eat and drink and shop. But the facility itself is a bit rough around the edges and needs some upgrading. The exercise equipment is limited and one of the two treadmills does... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 25, 2014 via mobile

1.First night when we want to take a bath at the night after taking a long flight, we found out that the drain on the floor and the sink is blocked, we call the service to check it out, only the sink there fixed it but the drain on the floor is still blocked. We request to change the other... More 

Was this review helpful? Yes 5
Kuala Lu
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 11, 2014

Stayed for one night in this serviced apartment with my friends. Upon check in, it was smooth. However, I felt insecure due to no CCTV along the hallway to the room, in the lift and public area. If something happen to the guest, I wondering how the hotel will take action and do investigation. In th room, I found a... More 

Was this review helpful? Yes 1
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed August 30, 2014

This is the dirtiest hotel I've stayed in. The towels are frayed with holes I them. Room smells musty. Safe doesn't work. Situated in a dodgy neighborhood. Will never ever stay there again or recommend anyone

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings. Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Your comments about our room cleanliness and facilities are noted. We will take necessary measures to improve from your kind feedback. Once again, thank you for your kind comments and we hope to have you back with us again. Yours sincerely... More 

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Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Hotel Style:
#7 Luxury Hotel in Kuching

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