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All 46 Kuching hotels

Ariva Gateway Kuching

4.0 of 5 Hotel   |   No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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63%
Ranked #25 of 46 hotels in Kuching
A recent review
3 of 5 stars reviewed 1 week ago
bronwyn-glen Melbourne, Australia
  • Overview
  • Reviews (184)
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  • Room tips (19)
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184 people have reviewed this hotel

Traveler rating
    20
    90
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The position of this hotel is perfect close to the waterfront and plenty of eateries. The rooms are clean and comfortable but the breakfast was so disappointing , minimal choice and often cold.The pool was the highlight for the kids with wonderful views over kuching .

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Bronwyn-Glen, Thank you taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are glad you... More

malaysia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It is a serviced apartment and not a hotel. Ariva Gateway has a good location, well centered in the city, and walking distance to waterfront, Topspot Food Court, Carpenter Street and some amenities like 7-11. The service was acceptable during our stay and the management responded to the pumping problem within 1 hour. The breakfast provided by the management was... More

Was this review helpful? Yes
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay in Ariva Gateway Kuching. We are very pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and is looking forward to make arrangements to have our Apartments to be refurbished too upon completion of the Superior rooms.... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Located at the town centre. Pales in comparison with the newer hotels nearby (e.g Pullman) but you get what you pay. definitely agree that there should be more signage to guide guests to the lobby situated on the 4th floor. Word of caution, it's a serviced apartment cum hotel. Remember to check if your room comes with a small kitchenette.

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make... More

Kuala Lumpur, Malaysia
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 12, 2014

Based on standard 4 star hotel, the property is totally rundown with poor management. Hotel reception on 4th level with almost non-existence lobby appearance. The free wifi never worked as described. Lousy breakfast selection. The only positive point for this hotel is the perfect location and nothing else.

Was this review helpful? Yes
ArivaGateway, Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 27, 2014

Stayed 7 nights in the 2 BDRM Premier Apt on the 8th floor with wife and 2 young kids. Very large spacious apts a little old & worn but that didn't worry us one bit. The staff were brilliant, very helpful, smiling and genuinely nice. The rooftop pool is great to cool down, its shallow approx 1m deep but ideal.... More

Was this review helpful? Yes 3
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make... More

Sydney, Australia
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 30, 2014

We had 3 x 2 bedroom apartments, they where very spacious and clean, the roof top pool was great to cool down and also for the view. Great to get the tours done from and was only a short walk to chinatown or fast food places and shopping centres, was very close to topspot seafood. I recommend and would go... More

Was this review helpful? Yes 3
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Our sincere apologies for responding late to your favorable comments and we are very glad to hear your enjoyed your stay with us. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2014

The room was clean and beautiful. Easy access to many hot spots. The staff overall were very friendly and helpful. Love the amneties. Breakfast is really bad though, hence the 4 stars. I wish I could give 4.5. We checked out late at 5pm and only paid RM50 so it's very convenient. The housekeeping, gym guys and maintenance were excellent... More

Was this review helpful? Yes
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Our sincere apologies for responding late to your favorable comments. We are very glad to hear you enjoyed your stay with us and complimenting our Housekeeping, Gym and Maintenance team. We are pleased to update that we are currently... More

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 21, 2014

The location is good, easily access to town, restaurants and hot spot. Rooms are spacious, clean, well furnished but not well maintained. However apartment of 2 rooms with only one bathroom. It is good to has TV with ASTRO but the channels are limited. Hotel is quite big and it was too crowded, especially during breakfast. Not enough seat and... More

Was this review helpful? Yes
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior Rooms. Our sincere apologies... More

melbourne
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed March 19, 2014

Rooms filthy, doors rotting beds as hard as rocks. Area dark and scary at night, disgusting smell in the lifts. Washing machine broken, pool too dirty to swim in..just don't stay there, not worth it. Even the staff at reception were not that helpful. I loved Kuching but would never stay here again. The breakfast was shocking with only a... More

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Our sincere apologies for responding late to your comments. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after... More

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 26, 2014

When you arrival at Ariva building, you need to find yourself how to go to lobby Ariva Gateway. The hotel should mention the hotel lobby located at level fourth of the building on Booking.com website. need good signage at level 4 too. The hotel staff friendly and I get great view from hotel room facing Sungai Sarawak. The room was... More

Was this review helpful? Yes
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Our sincere apologies for the late response to your comments. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior rooms and hope to be able to make arrangements to refurbish our Apartments... More

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Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak

57 photos of this hotel

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Pool/beach area (4)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Kuching
Hotel Class
Official Description (provided by the hotel)
Ariva Gateway is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and luxurious serviced residences within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 
Number of rooms
68

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