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All 47 Kuching hotels

Ariva Gateway Kuching

4.0 of 5 Hotel   |   No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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Ranked #26 of 47 hotels in Kuching
A recent review
4 of 5 stars reviewed 6 days ago
BillyS3 Kota Kinabalu, Malaysia
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190 people have reviewed this hotel

Traveler rating
    20
    92
    49
    20
    9
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61
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This is the dirtiest hotel I've stayed in. The towels are frayed with holes I them. Room smells musty. Safe doesn't work. Situated in a dodgy neighborhood. Will never ever stay there again or recommend anyone

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Kota Kinabalu, Malaysia
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had previously used their 2 room serviced apartment and now their twin bed room. After reading what others had commented I was of course concerned. However this visit I would greatly recommend and will stay at this hotel for next visit. However I will not recommend their buffet breakfast which is mediocre at its best and lots of local... More

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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It doesn't feel like a 4-star at all. Checking in process is slow and receptionist on duty need to be trained better. When I asked about the hotel parking (we rented a car), the receptionist kept repeating "It's behind this building" with no clear instructions despite probing further. So when I decided to ask if it's an open space car... More

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Harmonie N Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here fr 2 nights. The only good thing is the room is big & spacious. Clean enough & pleasant. Breakfast was horrible, service is so-so. Wifi was practically nonexistent. We rented a car & there's no proper plc to park. Kuching municipal council is very strict & hv weird coupon system. Ended up with LOADS of summonses. Prolly they... More

Was this review helpful? Yes 1
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Karla K Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location is good and within walking distance to shops and riverside. A short drive to the airport and about 40 minutes to the Sarawak Cultural Village. Disappointing breakfast spread as one would think for the price one pays, there would be more food to offer. Room was fairly clean (could use a little freshening up overall), service was good, though,... More

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Monica M Thank you for taking time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are very... More

Basel
Contributor
14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed 3nights in this hotel- unfortunately. Pro: pool on the 16th floor (Open-air gym up there) Close to shops, "Top spot foodcourt", busstation to Bako national park Friendly staff but they dont talk with each other (as we wante to organize a taxi, we had to talk to 3different people, but they didnt know if the person working before... More

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 14, 2014

The position of this hotel is perfect close to the waterfront and plenty of eateries. The rooms are clean and comfortable but the breakfast was so disappointing , minimal choice and often cold.The pool was the highlight for the kids with wonderful views over kuching .

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Greetings Ms Bronwyn-Glen, Thank you taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make arrangements to refurbish our Apartments after the completion of the Superior. We are glad you... More

malaysia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed June 30, 2014

It is a serviced apartment and not a hotel. Ariva Gateway has a good location, well centered in the city, and walking distance to waterfront, Topspot Food Court, Carpenter Street and some amenities like 7-11. The service was acceptable during our stay and the management responded to the pumping problem within 1 hour. The breakfast provided by the management was... More

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ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay in Ariva Gateway Kuching. We are very pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and is looking forward to make arrangements to have our Apartments to be refurbished too upon completion of the Superior rooms.... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2014

Located at the town centre. Pales in comparison with the newer hotels nearby (e.g Pullman) but you get what you pay. definitely agree that there should be more signage to guide guests to the lobby situated on the 4th floor. Word of caution, it's a serviced apartment cum hotel. Remember to check if your room comes with a small kitchenette.

Was this review helpful? Yes
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make... More

Kuala Lumpur, Malaysia
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 12, 2014

Based on standard 4 star hotel, the property is totally rundown with poor management. Hotel reception on 4th level with almost non-existence lobby appearance. The free wifi never worked as described. Lousy breakfast selection. The only positive point for this hotel is the perfect location and nothing else.

Was this review helpful? Yes
ArivaGateway, Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Ariva Gateway Kuching offers great value to your stay in terms of location and facilities. We are pleased to update that we are currently undergoing progressive refurbishment works for our Superior Rooms and hope to be able to make... More

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Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Kuching
Hotel Class
Official Description (provided by the hotel)
Ariva Gateway is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and luxurious serviced residences within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 
Number of rooms
68

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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