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Citadines Uplands Kuching

4.0 of 5 No 55 Jalan Simpang, Kuching 93350, Malaysia
#6 of 47 hotels in Kuching
84 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Citadines Uplands Kuching
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Citadines Uplands Kuching
  • Overview
  • Reviews (84)
  • Photos (66)
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  • Room tips (22)
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84 people have reviewed this hotel

Traveler rating
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Miri, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent 5 nights at the Citadines Uplands, Kuching. Most pleasant and enjoyable stay. The free buffet breakfast is so so but it is more than enough. The staff is excellent. Great service. Everything anyone can ask for in a home away from home. Am coming back in Dec 2014 with the rest of the family. Keep up the great... More

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Petaling Jaya, Malaysia
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything is great. The room come with pantry which is lovely and very near to The Street Mall. I love the room. The only minor thing not happy is the bathroom piping is not really smooth as water flowing out slow. And the wifi is super slow, basically I m not using the wifi

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Kuala Lumpur
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 3 nights in an 1-bedroom executive room in this Apart' Hotel. The facilities are like what the photo images show. The bedroom, living room and bathroom were good size, well fitted and in rather new condition. The bathroom has a good shower but beware there isn't a bath-tub. (There is a pool on level 3). It has access... More

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Manchester, United Kingdom
Top Contributor
56 reviews 56 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my second stay in the same apartment hotel this year. First time round in March and again in August. This apartment hotel is based within small mall complex with the very good Library bar on ground floor round the corner. Staff are very helpful and even assisted with my online check in for my departure flights. Rooms usually... More

Was this review helpful? Yes 1
Sarawak
Top Contributor
98 reviews 98 reviews
23 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place is new & a big surprise. Wasn't expecting much from the amazingly low promotion price. I was blown away by how well-equipped the studio was. The room was spacious, well- furnished & very clean. It has everything you need from working desk to bedside night-lights to ironing boards to a complete functioning kitchen & refrigerator. Tried out the... More

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CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review

Hello ahkamkoko, We are glad that you had an enjoyable stay. I will share your compliments with my team and your feedback definitely motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Yours sincerely, Charlene Chan Assistance Residence Manager Citadines Uplands Kuching More

Senior Contributor
29 reviews 29 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights. Facilities such as the pool and gym was excellent. But in need of variety in breakfast spread. Location is close and walking distance to a shopping mall which is convenient. The room was in good condition with a nice view of the city.

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CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review

Dear rhairul, Thank you very much for taking time to tell us about your recent stay. With reference to your feedback on breakfast service, we have highlighted your feedback to our F&B operator and reiterated that need to improve breakfast variety as well as service standard. We acknowledge your concerns regarding the quality of food served at breakfast spread and... More

Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for three nights in a really nice and clean suite on the seventh floor. A view of the town (and the great government building) was lovely at night. The swimming pool is large, clean and rather cold but quite refreshing after a day in the heat. The bus stop is right outside but we caught taxis to get... More

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CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review

Dear jdeandrew, Greetings from Citadines Uplands Kuching! Thank you very much for the taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Citadines Uplands Kuching. Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank... More

Kuala Lumpur
Top Contributor
59 reviews 59 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 18, 2014

Good location with the Spring Departmental Store just opposite the hotel. Well equipped with kitchenette and clean bed sheets. Everything looks new. My only problem was there was no wifi. It's important if you're on a business trip that wifi is a must. Only after I complained on the 2nd night that the reception said there had been a few... More

Was this review helpful? Yes 1
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review

Dear jerrylowyl, Thank you very much for taking time to tell us about your recent stay. I am sorry to hear about your disappointment with your recent stay. Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in... More

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed July 15, 2014

Friendly and helpful staff. Rooms were tidy and clean. Family had a great time at the swimming pools and kitchen facilities were useful. Food choices plenty with the Spring shopping mall opposite, convenience store located below and Spoon Cafe just beside. Special thanks to Ms. Charlene for going the extra mile on birthday wishes. Stayed there 30/5/2014 to 2/6/2014.

Was this review helpful? Yes
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review

Dear Happytourist80, Thank you very much for your recent feedback and for choosing Citadines Uplands Kuching as your preferred service apartment. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Citadines Uplands Kuching and feedback such as yours... More

malaysia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 14, 2014

Stayed for 2 nights in Studio Suite, the room comes with a small and well equipped kitchen, basic cookwares, electric stove, microwave and freezer included. Basic amenities are provided in the room, overall the room and washroom are very clean, very comfortable stays. Breakfast served in buffet style but not many choices. Just opposite the hotel there is shoppong mall,... More

Was this review helpful? Yes
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review

Dear kikilala123 Greetings from Citadines Uplands Kuching! Thank you very much for the taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Citadines Uplands Kuching. Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect. We shall share... More

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Additional Information about Citadines Uplands Kuching

Address: No 55 Jalan Simpang, Kuching 93350, Malaysia
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Citadines Uplands Kuching 4*
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Also Known As:
Citadines Uplands Kuching Sarawak

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Amenities

Hotel Style
#3 Luxury Hotel in
Hotel Class
Official Description (provided by the hotel)
Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone. ... more   less 
Number of rooms
215

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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