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Merdeka Palace Hotel & Suites

Jalan Tun Abang Haji Openg | Jalan Tun Abang Haji Openg, Kuching 93000, Malaysia
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Merdeka Palace Hotel & Suites
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Merdeka Palace Hotel & Suites
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142 Reviews from our TripAdvisor Community

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    44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (142)
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    (41)
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's hard to rate the Merdeka Palace. It's pretty handy for shops and the waterfront but it has definitely seen better days. The lobby is spectacular. Never seen a better one. If you don't stay here its still worth a look. Unfortunately it goes downhill a bit from there. We travelled with friends and had booked a two bed suite... More 

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I pick you hotel because I was travel around Borneo and it was very exhausting and we looked for a good, nice, and confortable hotel. For my wife and I the surprise was huge because the hotel it wasn't what we though. We booked the hotel with the early check in, because we came from a very long trip, and... More 

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Travelers are raving about these Kuching hotels

Johor Bahru, Malaysia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 8, 2015

Location is the only plus. Room service was bad. Floor was not vacuumed and room furniture and windows not wiped off. Coffee and tea not replenished. Same with toilet bath soap and shampoo. Overall room service is poor.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

First of all, thank you very much for your input and feedback. We would like to offer our sincerest apologies for the problems you encountered during your stay at the Hotel. We also thank you in appreciation of your time in writing down the unpleasant incident which you’ve encountered and was brought to the management attention. Whilst an apology will... More 

Kota Bharu, Malaysia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 6, 2015

the location is superb, located near the waterfront, it was walking distance to the main bazaar and also the eating place. Across the road was the merdeka plaza shopping mall, but the fun is next to the carpenter street where u can get good breakfast, lunch and even dinner. There are few pubs too at that area. However the hotel... More 

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property and great tips to help other travelers. We are glad that you are happy with your stay. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. On the other hand, we will soon be... More 

Norrkoping, Sweden
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 11, 2015

We stayed here for 2 nights, the lobby was big and luxurious. Our room was small but big enough for us, but the furnitures had seen better days. The room was a little dusty but other than that clean. The staff was friendly and breakfast was nice and had variety, sadly breakfast area was a bit too small and got... More 

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property and great tips to help other travelers. We are glad that you are happy with your stay. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. We have also brought the dust issue to... More 

Ipoh, Malaysia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed May 3, 2015

Stayed in the hotel room and also got to stay in the apartments as part of a programme. Very friendly staff especially the receptionist, pricey but it's reasonable for the service and standard they offer. It's pretty much central to everywhere, there is a mall nearby with a food court if you looking for alternative to expensive hotel food. Although... More 

Was this review helpful? Yes 2
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property by providing us with a positive rating and great tips to help other travelers. We are glad that you are happy with your stay. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. On... More 

A TripAdvisor Member
3 of 5 stars Reviewed May 2, 2015

This is a grand old hotel which has seen better days. Deluxe Room looks dated, although it was clean and amenities in working order. I was told they would be renovating or refurbishing the hotel soon. Good, because it needs it.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property. Also thank you for sharing the news regarding the renovation/refurbishment that will start soon. We are looking forward to provide our guests with better rooms in near future. Input and the feedback from all of our guests are vitally important to us and we always want guest expectations... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

Need a major refurbishment. Wallpaper pilling, stained carpet (hopefully they change the carpet quickly). Front office staff gave us wrong direction for our rooms. Also gave us wrong room card. We was suppose to go to the apartment but they gave us the standard room instead. All in all, I would personally rate this hotel as 2 star hotel.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

We would like to offer our sincerest apologies for the problems you encountered during your stay at the Hotel. We also thank you in appreciation of your time in writing down the unpleasant incident which you’ve encountered and was brought to the management attention. Whilst an apology will regrettably not alter the outcomes of your experience on this occasion, we... More 

Kuala Lumpur, Malaysia
Level Contributor
83 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed April 1, 2015

The Hotel is designed quite well and grand but it badly needs refurbishment, especially the rooms in order to restore it to a 5 star standard. The furniture & carpets are old and worn out + the lighting is not bright.

Was this review helpful? Yes 3
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property. Input and the feedback from all of our guests are vitally important to us and we always want guest expectations to be met upon arrival. Good news is that we are in the midst of doing some refurbishments, do expect better rooms to come in near future. If... More 

Kuching, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

Good business class hotel with classy designed. Recommended for travel agents & business travelers. It has the best Italian Restaurant in town equipped with wooden oven which and will ensure authenticity of Italian Foods to be served to the guests.

Was this review helpful? Yes 1
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property by providing us with a positive rating and great tips to help other travelers. We are glad that you are happy with your stay. Input and the feedback from all of our guests are vitally important to us and we always want guest expectations to be met upon... More 

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