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Merdeka Palace Hotel & Suites

Jalan Tun Abang Haji Openg | Jalan Tun Abang Haji Openg, Kuching 93000, Malaysia
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1 room 1 guest
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Merdeka Palace Hotel & Suites
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149 Reviews from our TripAdvisor Community

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Traveler rating
    16
    53
    47
    16
    17
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47
31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (28)
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    (46)
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Bintulu, Malaysia
1 review
3 of 5 stars Reviewed today NEW

The problems I got when staying there: Sockets did not work. There's 2 tiny holes next to the television. A connecting door which has been block by the office table. But overall it was a quite nice hotel since the staff has been kind to me, their service is very good and the location is quite strategic for travelers. Almost... More 

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Osaka Prefecture, Japan
1 review
2 of 5 stars Reviewed yesterday NEW

Met with bad customer service even before check-in. Called in for enquiry but was told if I have questions just ask at the front desk during check-in; the lobby was bombarded with too many adornments; the place was chaotic when I arrive, slow queue at the reception, the elevators were working slow and a crowd formed with people waiting impatiently... More 

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Travelers are raving about these Kuching hotels

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I had booked this hotel as it was at the vicinity of the Kuching Marathon that I participated. The rates are higher than usual perhaps due to the strong demand during that period and I considered myself lucky to secure a room. However, though this is a highly rated hotel I can't help to feel that I am being treated... More 

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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a standard room in advance since we were going to be in Kuching for a few days for the marathon. However, when we arrived, we realised that standard rooms face the car park and has the worse kind of window view there is! We were not able to upgrade since the hotel was full house. The hotel is... More 

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Kuala Lumpur
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a 2-room apartment (corner) on the 11th floor facing the Padang (field). So it has a good view with 2 sets of windows; to one side, the museum and to the other, the river, State mosque, Electra house, Petrajaya. It is also a short walk to the water front. We lile the location near cathedrals and famed schools.... More 

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

First of all, thank you very much for your input and feedback. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. We have brought the water seepage, soiled carpet, and paint peeling issues to the management attention. Whilst an apology will regrettably not alter the outcomes... More 

Kuantan, Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we came, there was a preparation for DS Najib coming for national day program. Therefore at night we can hear loud music and fireworks. There is shopping mall nearby called Merdeka Plaza. Lobby decoration is nice. They served drinks (guava juice I guess) - I mean you can take it on your own. Friendly staff at the receptionist. I... More 

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mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

First of all, we would like to thank you for staying with us. Your praises will be extended to the relevant department for the great job they had done. Secondly, we would also like to thank you in appreciation of your time in writing down your experience. The issue regarding the Internet, TV, and cutlery are brought to the management... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 8, 2015

It's hard to rate the Merdeka Palace. It's pretty handy for shops and the waterfront but it has definitely seen better days. The lobby is spectacular. Never seen a better one. If you don't stay here its still worth a look. Unfortunately it goes downhill a bit from there. We travelled with friends and had booked a two bed suite... More 

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property and great tips to help other travelers. Your praises will be extended to the relevant department for the great job they had done. The issues mentioned were brought to the management attention. Whilst an apology will regrettably not alter the outcomes of your experience on this occasion, we... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 6, 2015

I pick you hotel because I was travel around Borneo and it was very exhausting and we looked for a good, nice, and confortable hotel. For my wife and I the surprise was huge because the hotel it wasn't what we though. We booked the hotel with the early check in, because we came from a very long trip, and... More 

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

First of all, thank you very much for your input and feedback. We would like to offer our sincerest apologies for the problems you encountered during your stay at the Hotel. We also thank you in appreciation of your time in writing down the unpleasant incident which you’ve encountered and was brought to the management attention. Your feedback was reviewed... More 

Johor Bahru, Malaysia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 8, 2015

Location is the only plus. Room service was bad. Floor was not vacuumed and room furniture and windows not wiped off. Coffee and tea not replenished. Same with toilet bath soap and shampoo. Overall room service is poor.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

First of all, thank you very much for your input and feedback. We would like to offer our sincerest apologies for the problems you encountered during your stay at the Hotel. We also thank you in appreciation of your time in writing down the unpleasant incident which you’ve encountered and was brought to the management attention. Whilst an apology will... More 

Kota Bharu, Malaysia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 6, 2015

the location is superb, located near the waterfront, it was walking distance to the main bazaar and also the eating place. Across the road was the merdeka plaza shopping mall, but the fun is next to the carpenter street where u can get good breakfast, lunch and even dinner. There are few pubs too at that area. However the hotel... More 

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property and great tips to help other travelers. We are glad that you are happy with your stay. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. On the other hand, we will soon be... More 

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