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Merdeka Palace Hotel & Suites

Jalan Tun Abang Haji Openg | Jalan Tun Abang Haji Openg, Kuching 93000, Malaysia
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Merdeka Palace Hotel & Suites
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Merdeka Palace Hotel & Suites
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138 reviews from our community

Traveler rating
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28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Norrkoping, Sweden
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights, the lobby was big and luxurious. Our room was small but big enough for us, but the furnitures had seen better days. The room was a little dusty but other than that clean. The staff was friendly and breakfast was nice and had variety, sadly breakfast area was a bit too small and got... More 

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mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property and great tips to help other travelers. We are glad that you are happy with your stay. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. We have also brought the dust issue to... More 

Ipoh, Malaysia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the hotel room and also got to stay in the apartments as part of a programme. Very friendly staff especially the receptionist, pricey but it's reasonable for the service and standard they offer. It's pretty much central to everywhere, there is a mall nearby with a food court if you looking for alternative to expensive hotel food. Although... More 

Was this review helpful? Yes 2
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property by providing us with a positive rating and great tips to help other travelers. We are glad that you are happy with your stay. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. On... More 

A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago

This is a grand old hotel which has seen better days. Deluxe Room looks dated, although it was clean and amenities in working order. I was told they would be renovating or refurbishing the hotel soon. Good, because it needs it.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property. Also thank you for sharing the news regarding the renovation/refurbishment that will start soon. We are looking forward to provide our guests with better rooms in near future. Input and the feedback from all of our guests are vitally important to us and we always want guest expectations... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

Need a major refurbishment. Wallpaper pilling, stained carpet (hopefully they change the carpet quickly). Front office staff gave us wrong direction for our rooms. Also gave us wrong room card. We was suppose to go to the apartment but they gave us the standard room instead. All in all, I would personally rate this hotel as 2 star hotel.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

We would like to offer our sincerest apologies for the problems you encountered during your stay at the Hotel. We also thank you in appreciation of your time in writing down the unpleasant incident which you’ve encountered and was brought to the management attention. Whilst an apology will regrettably not alter the outcomes of your experience on this occasion, we... More 

Travelers are raving about these Kuching hotels

Kuala Lumpur, Malaysia
Top Contributor
78 reviews 78 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed April 1, 2015

The Hotel is designed quite well and grand but it badly needs refurbishment, especially the rooms in order to restore it to a 5 star standard. The furniture & carpets are old and worn out + the lighting is not bright.

Was this review helpful? Yes 3
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property. Input and the feedback from all of our guests are vitally important to us and we always want guest expectations to be met upon arrival. Good news is that we are in the midst of doing some refurbishments, do expect better rooms to come in near future. If... More 

Kuching, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

Good business class hotel with classy designed. Recommended for travel agents & business travelers. It has the best Italian Restaurant in town equipped with wooden oven which and will ensure authenticity of Italian Foods to be served to the guests.

Was this review helpful? Yes 1
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property by providing us with a positive rating and great tips to help other travelers. We are glad that you are happy with your stay. Input and the feedback from all of our guests are vitally important to us and we always want guest expectations to be met upon... More 

Rome, Lazio, Italy
Contributor
18 reviews 18 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed March 18, 2015

No free WiFi in the hotel. Better to go to the near Starbucks where to have coffee and free connection. Rooms are old and the bathroom is not very clean. We got a room for 2 nights. I have asked to be advised at 9am about any possible arrangement for 2 extra nights. The only person able to take the... More 

Was this review helpful? Yes 1
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

We would like to offer our sincerest apologies for the problems you encountered during your stay at the Hotel. We also thank you in appreciation of your time in writing down the unpleasant incident which you’ve encountered and was brought to the management attention. We regret that we were not able to offer you two more nights due to the... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed February 22, 2015

I spent 3 nights in the family suite here. Upon arrival, the entrance and lobby are quite impressive. Unfortunately the room itself doesn't have the standard.The carpet looks old and dirty. The wall papers are falling off. One of the power points in the master bedroom is broken, exposing the wires (luckily we don't have any lil kids). The doors... More 

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property. We empathize with the points you mentioned in your review, especially on the room conditions and breakfast issue. Whilst an apology will regrettably not alter the outcomes of your experience on this occasion, we do extend it with all sincerity. We will address the issues with the concerned... More 

Kuala Lumpur, Malaysia
Top Contributor
75 reviews 75 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 30, 2015

The hotel is not bad but impressive either. The ambiance exudes a nostalgic pre-independence feel. The room is not very spacious and a little too old for my liking. The positive is, there is a new shopping mall a stone throw away. Not very convenient to most landmarks, albeit still within walking distance.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property. We hope your stay was a pleasant one. Regarding your concerns, we have various room categories and sizes available. Also, we will have something new coming up in near future. Your input and the feedback from all of our guests is vitally important to us and we always... More 

Singapore, Singapore
Top Contributor
59 reviews 59 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 22, 2015

Was here on a business trip in mid 2014. Never in mind would I expect a hotel of such standards in small town Kuching. The colonial setup of the place gives the impression of a grand palace, which definitely is. Privacy is assured and service is top notch. Definitely on par with all the 5-star global brands. Highly recommended.

Was this review helpful? Yes
mphskuching, Marketing & Communications Manager at Merdeka Palace Hotel & Suites, responded to this review

Thank you very much for taking the time to review our property and providing us with a positive rating. We are glad that you are happy with your stay. Your praises will be extended to the relevant department for the great job they had done to make your experience a pleasant one. Your input, and the feedback from all of... More 

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