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Borneo Highlands Resort

Jalan Borneo Heights | Padawan, Kuching 94200, Malaysia
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1 room 1 adult
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Borneo Highlands Resort
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67 Reviews from our TripAdvisor Community

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Kuching, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 22, 2015

First to get to know this resort, i am glad that Sarawak has one to be compared to Cameron Highlands or other resorts in Peninsulars. However, when the four of us try to get there, the roads are terrible and scary (we have reached Aman 6) with zero maintenance has been done which later we decided not to proceed with... More 

Helpful?
1 Thank r0wena11
Benard_Tiang_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear r0wena11, Pleasant Greeting from Borneo Highlands Resort. We appreciate the time taken to review and rate us as we believe that with our guests feedback, further improvements could be made to meet our guests expectation. In regards to the Resort foothill road leading up to our clubhouse (main building), regular maintenance such as grass cutting, drain & road cleaning,... More 

Beijing Region, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 16, 2015

Two female manager from the back office were very rude and cold every time speaking with no asian guests. Their English very poor in pronunciation and grammar. Food very bad, Natural beauty not common as the only good thing. Kuching people sucks. Hotel needing to be restored outside because of the humidity.

Helpful?
6 Thank Mata H
Benard_Tiang_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear Mata H, Pleasant Greetings from Borneo Highlands Resort. Thank you for your feedback and we value all feedback for us to improve further. The issues raised has been discussed with our team and we are committed to improve further to meet our guests expectation. We look forward to welcome you back once again to Borneo Highlands Resort. Thank You More 

Travelers are raving about these Kuching hotels

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 13, 2015

Not knowing what this place has to offer, it was a pleasant experience coming in with little to no expectations. Going up to the highlands or mountains isn't anything new to me, so the drive up was what was expected. The resort provides a shuttle service from the foothill as it can be somewhat dangerous to inexperienced drivers who wants... More 

Helpful?
1 Thank Nicuma
Benard_Tiang_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear Nicuma, Pleasant Greetings from Borneo Highlands Resort. Thank you for taking time to review and rate your recent stay with us. We are glad that you have enjoyed your stay. We value all feedback from our guests for improvements and we have discussed with the team in regards to the water pressure issue as mentioned. We look forward to... More 

Ipoh, Malaysia
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed October 14, 2015 via mobile

The location of the resort is perfect for nature lovers. Located on a hill top with beautiful vistas all round. The only problem is the owner seems to left the resort to rot. For RM449 a night I definitely did not expect to see a Broken toilet seat or bedroom full of bugs.

Helpful?
3 Thank JEK Y
Benard_Tiang_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear JEK Y, Pleasant Greetings from Borneo Highlands Resort! Thank you for your feedback. We value all feedback as we want to meet our guests expectation and for us to improve further. We have taken the necessary steps to ensure that such issue does not happen in the future and our team has been briefed to be more detailed. This... More 

Johor Bahru, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 1, 2015

Visited this place April 2014 and it was an amazing experience for me. Ideal for those who love natural beauty. Highly recommended for nature's lover and want to get away from the hustle and bustle of the city. Very calm but when I go to Jacuzzi and sauna, both not function properly. If it is fully functional I will give... More 

Helpful?
Thank sahasuhana
Benard_Tiang_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear sahasuhana, Pleasant Greetings from Borneo Highlands Resort! Thank you for your feedback and review of your experience. We are glad that overall you have enjoyed your stay with us. We apologise for the spa facilities malfunction and steps has been taken to rectify the problem areas. We look forward to welcome you back once again to Borneo Highlands Resort.... More 

Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 8, 2015 via mobile

Due to the Borneo highland road closed we drive a very long way to reach there .We reach there about 3pm and start raining. ..we can only stay at our room, the room is abit old but is big & comfortable .The hot water pool is not bad just have to pay 15 ringgit for each person ,The tasted of... More 

Helpful?
2 Thank Vinie chai y
Benard_Tiang_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear Vinie chai y, Pleasant Greetings from Borneo Highlands Resort! Thank you for the feedback on your recent stay here with us. We sincerely believe that only through our guests' feedback that we are able to continue to improve on our services and facilities. We are glad that overall you have enjoyed your stay with us and that you will... More 

1 review
4 of 5 stars Reviewed August 6, 2015 via mobile

We booked the birdie room which comes with king sized bed and ample room space and it was as described. The room was both cozy and designed to allow cool air circulation. The rain shower was awesome and the hot water was constant. This hotel is good for a nights stay but I would not recommend any more as there... More 

Helpful?
Thank huzaifa03898
Resort_Manager_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear huzaifa03898, Warmest greetings from Borneo Highlands Resort. Thank you very much for your feedback and rating. We were delighted that you have enjoyed your recent stay with us. Our concept have always been on eco-wellness where our guests experience healthy living with Mother Nature in line with our tagline "Back to Nature, Back to Basics" We hope to welcome... More 

Kuala Lumpur
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 29, 2015

Great nature escape places with cosy serounding forest, especially the kalimantan jungle trecking is fun. Rooms consider spacious & comfortable bed with very good shower room that great for honeymoon maker. Foods serve only vegetarian, massage not bed. but most fascilities were quite run down with very poor management. Of 3 days 2 night here at the resort, We spend... More 

Helpful?
2 Thank Manwkn
Resort_Manager_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear Manwkn, Pleasant Greetings from Borneo Highlands Resort. Thank you very much for your kind review and rating. We are delighted to note that you have enjoyed the nature, accommodation, and massage during your recent stay with us. Your feedback regarding the facilities are well noted and have discussed with our team. We have already initiated the repairs and maintenance... More 

Melbourne Beach, Florida
Level Contributor
260 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 stars Reviewed May 19, 2015

Excellent place to enjoy nature and view some unique Bornean birds. There is much forested areas within the resort and a few well marked trails. The Kalimantan overlook offers some delightful views of Indonesia. The rooms are comfortable with good beds and good showers. No need for air conditioning as it is cool in the evening and usually rains in... More 

Helpful?
Thank updog247
Resort_Manager_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear updog247, Warmest Greetings from Borneo Highlands Resort. Thank you very much for your review and rating. We were very delighted and have shared with the team of your great experience encountered while staying with us. We have also mentioned to our team to maintain the service standard and provide our guests the best experiences during their stay here. We... More 

Kuching, Malaysia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed May 4, 2015

The access road to the resort was eroded due to heavy down pour end of last year but yet to be done. Room guests need to walk for quite a distance through the wood uphill. Too bad if you carry a lot of luggage. Hotel staff were not well trained and they do not seemed to know much about the... More 

Helpful?
Thank FEEDBACKS2014
Resort_Manager_BHR, Manager at Borneo Highlands Resort, responded to this review

Dear FEEDBACKS2014, Warmest greetings from Borneo Highlands Resort. Thank you for your feedback and we regret the discomfort during your recent visit. We have discussed your feedback with the team for improvements. We value all feedbacks from our guests as we strive to provide the best experience and service. The main access road leading to our foothill collapsed on 19th... More 

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