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All 45 Kuching hotels

Pullman Kuching

5.0 of 5 Hotel   |   No. 1A, Jalan Mathies, Kuching 93100, Malaysia
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Pullman Kuching
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86%
Ranked #2 of 45 hotels in Kuching
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Thewebb2014 London, United Kingdom
  • Reviews (1,114)
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1,114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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English first
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The rooms are spacious and clean, but the beds were very hard. The location was also great, central to eating, shopping and the waterfront. However, the service we received here is the worst we have received at any hotel and we have travelled throughout Europe, Asia and Australia extensively. The staff were very unfriendly and not very helpful. We had... More

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PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Gabro58, May I begin by thanking you for your review on Tripadvisor for your visit to Pullman Kuching recently, and may I extend my sincerest apology for your the unpleasant experience during your stay. I would bring up this matter to all our Head of Departments in order to rectify all the issues that you encountered during your stay... More

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

Good hotel, central. Rooms were ok, bright and spacious, bathroom was good and TV choice. The hotel breakfast was quite limited in terms of choice available, the swimming facilities were poor and dated it needs up grading as it really needs it. We probably wouldn't stay there again. Staff not really on the ball, problems checking in as credit card... More

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PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Thewebb2014, Thank you for your review concerning your stay at Pullman Kuching recently. Your feedback is very much appreciated and we have taken notice of the shortfall that you have encountered during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you could kindly find the time... More

Singapore
Top Contributor
68 reviews 68 reviews
36 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 1 night. Arrived late and was checked in smoothly. Would suggest a high floor so a get a good view of the city. The bathroom is spacious and comfortable king size bed. Near to shopping mall if you want to do some shopping and also the good seafood in Top Spot.

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PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Poh Chang C, Thank you so much for your positive review on your previous stay at Pullman Kuching. It is through feedback such as yours that we are able to maintain the quality of our service to our guests. We would love to have the pleasure of seeing you as a regular guest at Pullman Kuching and we really... More

Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 1 week ago

After a rather bad experience during our stay in June 2013, the then GM Mr. Eric Tan sent us an email to apologize and request that we drop him a mail on our next visit to Kuching so that he will be able to personally make arrangements for us and let us experience the true Pullman Service culture. Hence, we... More

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PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear jumpingjackmah, May i begin by thanking you you for your review on Tripadvisor on your previous stay at Pullman Kuching and please accept my sincerest apologies on the shortfall that you and your family encountered during your stay. Your comments inspire us to strive harder in servicing our guests and please rest assured that we are taking the appropriate... More

melbourne
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Sitting proudly above its competition on a hill overlooking Kuching and the Sungai Santubong, with a shopping mall below, and only a short stroll down the hill to the river, the Pullman Kuching is a first class hotel. The rooms are large and well fitted. The gym is large and well stocked and outside pool is of generous dimensions. The... More

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PullmanKuching, General Manager at Pullman Kuching, responded to this review

Dear Mr jarthurMelbourne, Thank you so much for your very kind feedback from your stay with us at Pullman Kuching. It is such a pleasure to receive such positive feedback to our friendly and helpful service staff. We cherish and honour all feedbacks from our guests as a way to further improve our service standards for all our guests. We... More

Kuala Lumpur, Malaysia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is is small to medium in size with a rather small but functional pool. The rooms and bathrooms are pretty large but not much thought has been put into its decor leaving guest rooms to look rather empty. As with everything else in Sarawak, the hotel and its rooms are clean, the service is efficient and friendly. I... More

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PullmanKuching, General Manager at Pullman Kuching, responded to this review

Dear ziKiQoTu, Thank you so much on your comments about Pullman Kuching, and rest assure your comments is highly important to us. My sincere aplogies if your stay with us did not meet your expectation. We shall look into improving our bedroom decoration as well as the bathroom decoration to make our rooms more lively. We would also look into... More

Kuala Lumpur, Malaysia
Top Contributor
60 reviews 60 reviews
47 hotel reviews
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed again. This time was worse. Hotel is very run down, see pics. It needs paint and some general maintenance. Housekeeping is pretty sad. My toiletries were definitely not new as they were only half full. Housekeeping also left a plate with remnants of the cookies they gave me as a welcome gift. As a result, I had ants all... More

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PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Mr jchanlifat, On behalf of Pullman Kuching, please accept my deepest apologies on your unpleasant stay with us previously. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We would like to ask for your kind consideration to inform us in detail on your experience... More

1 review
5 of 5 stars Reviewed 1 week ago

Modern, Clean, comfy bed and Nice hotel. Staff can speak and understand well in English. Good security system. Nice breakfast and Dim sum is nice too, reasonable price. Highly recommended! Will stay at Pullman again.

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PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear IvyT, Thank you for the great review for Pullman Kuching. We strive hard to ensure that every guests is treated with 5-star treatment, and I am glad to see that those efforts pay off on your last visit. Please do let me know if you have plans to stay at Pullman Kuching on your next visit to Kuching, Sarawak.... More

Scottsdale, Arizona, United States
Top Contributor
52 reviews 52 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having just come from the Mandarin Oriental Hotel Club floor in Kuala Lumpur (which was excellent), this colored my opinion. But overall, my experience would prompt me to repeat it. We were first led to general check-in, but once redirected to private check-in, it was swift but lacked the promptness of greeting from the host and delivery of the welcome... More

Was this review helpful? Yes 1
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Linda A, Thank you so much for your positive review on Pullman Kuching as well as our Executive/Club Floor - The Peak. We are very pleased that you have enjoyed your stay with us and we look forward to welcoming you again to Pullman Kuching on your next trip to Kuching, Sarawak. We will definitely look into the matter... More

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Additional Information about Pullman Kuching

Address: No. 1A, Jalan Mathies, Kuching 93100, Malaysia
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Kuching 5*
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Also Known As:
Pullman Kuching Hotel Kuching
Pullman Kuching Sarawak

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Luxury Hotel in Kuching #1 Family Hotel in Kuching #1 Spa Hotel in Kuching #2 Business Hotel in Kuching #3 Romantic Hotel in Kuching
Hotel Class
Official Description (provided by the hotel)
Pullman Kuching is the newest addition to the 5-stars international brand in the city. Located in the heart of Kuching on top of the hill at Jalan Mathies, Pullman Kuching offers astonishing panoramic view of the city and the Sarawak River. The hotel is adjacent to a two storey city life-style shopping centre “Hills Shopping Mall” and within walking distance to commercial centre and city attractions. ... more   less 
Number of rooms
389

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