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All 42 Kuching hotels

Four Points by Sheraton Kuching

4.0 of 5 Hotel   |   Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
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Four Points by Sheraton Kuching
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69%
Ranked #12 of 42 hotels in Kuching
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Meliantha T Jakarta, Indonesia
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347 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have stayed in Junior Suite for 4 nights. And it is such a great experience to stay in this hotel. Very hospitable.. very flexible... the service also excèllent..the view frok the room is so nice.. and accessible.

Review collected in partnership with tiket.com

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Bangkok, Thailand
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Negative: 1. Welcoming ants in the room 2. Mold in the refrigerator 3. Corridor so dark, dirty and stink 4. Not willing to change new room and no recognize that we are SPG member 5. Air-con mask at the lobby full of mole 6. Duty manager not dare to solve problem 7. Old towel Positive: 1. Very close to airport... More

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Unfortunately this was a very bad experience, the hotel looks new in the lobby but the elevators seem to be used to transport waste and smell of old rancid garbage, the room are no better 1) the aircon is very loud, the smell is almost unbearable and most things don't work. the breakfast is no better - the only thing... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Spacman, We are most concerned to hear that we failed to meet your expectations and please accept our sincere apologies for the service lapses and the inconvenience caused. Providing an enjoyable and comfortable experience for our guests is a high priority of the hotel and I regret that we have been inconsistent in delivering our on-brand service. I have... More

Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My first experience with four points and it was amazingly great!check in was smooth.been upgrade to a premier suite for free!stay for 1 night but it was really damn great!love the suites,love the room,unique design,large walk in closet,spacious marble bathroom,separate living and room.free high speed internet and amazing breakfast!the staff was really great and they even pick me from the... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi aismanggo, Thanks for your “Amazing experience!” review of Four Points by Sheraton Kuching! We are very pleased to know that you enjoyed your stay with us. Your highlights on our upgraded room, buffet breakfast spreads, hotel facilities and most importantly the helpful service from our associates are much appreciated. Should your next trip travel back to Kuching, we looking... More

Lawas, Sarawak, Malaysia
2 reviews
3 of 5 stars Reviewed March 7, 2014

The event planner for the hotel's restaurant should try to improve the ambiance for any function to be better and at par with other hotels with the same star rating. The varieties of food available should also be of high standard. I suggest that the chefs should have the ability to prepare delicious meal for the clients. On my previous... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi mimamason, Thanks for taking time and share with us your experience on your recent visit. I am concerned to know that your dining experience with us was disappointing. Please accept our sincere apologies for the service lapses and inconvenience caused which marred your visit. Please allow me to channel out and investigate further on your concerns. Kindly share with... More

KL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 5, 2014

It’s quite a decent business hotel. rooms are fine, with good basic amenities and facilities. I think it’s value for money. Location wise, it’s extremely near the airport, but I think I’d prefer somewhere near the city. The downside is that it doesn’t provide free WIFI in the rooms. I think this needs improvement.

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Ezeither, Thanks for your “Decent Hotel” review of Four Points by Sheraton Kuching! We are happy to hear that you had a comfortable and pleasant stay with us. Right at the moment we have Free Wifi available in our public areas (Lobby) and 2 terminals available at our Wrapped Deli outlet for our in-house guest usage. While in the... More

Sandakan, Sabah, Malaysia
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 4, 2014

Room: Book a superior room and once check-in being put to 12th floor. Highest floor and my room overlook the Kuching International Airport. Room is spacious. Can put another king size bed if request. Just the room was so perfect, some of the wallpaper does not cover the behind the cupboard. Room is clean and I love the calm atmosphere.... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Kennyahm, Thanks for your “Modern Hotel with Friendly staff” review of Four Points by Sheraton Kuching! It was great able to hear from you again and share your feedback's here. We are glad you had a great stay at our hotel and pleased to know that our facilities met your expectations. Your highlights on our helpful service from the... More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 16, 2014

The building is not well maintained. Stain on walls. Carpet at corridor smelly. House-keeping doing the minimum. No hand towel. Things I like: Room spacious. Bed nice and comfortable. Aircon excellent. :) View at 7th floor awesome. Location very near to the airport.

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Allen P, Thanks for taking time and share with us your feedback. Your and highlight on our room sizes and our signatures Four Comfort Beds are very much appreciated, we are very glad that you enjoyed it. Note on your concerns regarding the maintenance, especially on the stained wall and filthy carpet at the corridor. Currently the engineering and... More

Kuala Lumpur
Contributor
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 15, 2014

I am a gold member of SPG club and staying at SPG Hotels are always a preferred option. However, staying in the hotel was clearly a mistake. This is the worst SPG hotel experience!. This hotel was quite huge but the room needs more maintenance work. Our wardrobe cabinet is faulty. The maintenance guy had come to our room to... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Edd_81, Thanks for taking time and share with us your feedback. It is disappointing to know that we did not meet your expectations and we sincerely apologies for the inconvenience caused. Should your next trip travel back to Kuching, we hope you allow us the opportunity to serve you again and please contact me (Ivan.chai@fourpointskuching.com) directly so I can... More

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 15, 2014

We needed a weekend staycation and also to fulfill my partner's 75 SPG nights so we picked somewhere near and novel. I have never been to Kuching, and while we knew there wasn't really much to do here. Our ideal idle staycation usually involves hanging out in the club lounge, by the pool or in the hotel room. To begin... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi brownsugar_33, We are most concerned to hear that your stay with us indicated lot of shortfalls. I find it disappointing that you experienced such service lapses during your stay with us and please accept our sincere apologies for the discomfort and inconvenience caused especially on the SPG member’s recognition. One of the primary aims of online review is to... More

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Additional Information about Four Points by Sheraton Kuching

Also Known As:
Four Points By Sheraton Kuching Hotel
Four Points By Sheraton Kuching Hotel Kuching
4 Points By Sheraton Kuching
Four Points Kuching
Four Points By Sheraton Kuching Sarawak
Address: Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Kuching
#6 Luxury Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Kuching 4*
Official Description (provided by the hotel):
Get Where You Need to Go. Welcome to the Four Points by Sheraton Kuching in Sarawak, East Malaysia, on the amazing island of Borneo. We’re located in the middle of the BDC commercial hub, near The Spring mall. We’re also near Kuching International Airport (KCH), where our counter in the arrival hall can provide you with any assistance you need.Free to Choose. Whether you’re here for business or pleasure, we’ve got you covered with outstanding event spaces and contemporary restaurants and a bar. We also offer plenty of ways to stay active – such as our 24-hour fitness centre and a great outdoor pool – and to stay connected – like our 24-hour business centre and free Wi-Fi in all public areas. You’ll even get complimentary daily newspapers and bottled water. Don’t worry; there are no hidden fees.Casual Comfort. Our 435 rooms and suites are designed to make you feel right at home, featuring the oh-so-comfy Four Points by Sheraton Four Comfort™ Bed. A great night’s sleep, a fantastic rainforest shower, and genuine service – what more could you want in a hotel? ... more   less 
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