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All 47 Kuching hotels

Four Points by Sheraton Kuching

4.0 of 5 Hotel   |   Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
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Four Points by Sheraton Kuching
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Ranked #21 of 47 Hotels in Kuching
A recent review
3 of 5 stars reviewed yesterday
Zayree Kuala Lumpur, Malaysia
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384 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

i arrived here to attend a meeting and travelling with an infant and a 2 year old son Arrival: was greeted with a smile with the bell boy: pickup our 4 big suit cases. i check in .it was swift and easy. The bell boys was assisting me to the lobby lift and to the room. Meeting and conference: exquisite... More

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Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Just check-in few hours ago, very dissapointed! A towel at the main entrance to cover water leakage. There is no signboard to indicate "one-way direction" at the lobby drop-off area so we accidentally drove in and the officer speak so rude:" Are you first time here?? This is one-way and please go out and take right way!". Front desk check-in... More

Was this review helpful? Yes 1
Singapore
Top Contributor
69 reviews 69 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel service is still the same. It is inconsistent. At coffee house you cannot find a staff to servenu coffee. Staff atttiude is cold at all points of your engagement with them from the front desk to the coffee bar. Room aircon is noisy... some of the hi tech usb pods are not working. One light on the ceiling like... More

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Hong Kong, China
Top Contributor
76 reviews 76 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 1 week ago

Probably the biggest plus point if you are in Kuching is that the hotel is close to the airport. A one way early morning trip is MYR 26. When it’s raining outside, the hotels main entrance looks like a water fall as rain water comes down from the ceiling. That does not seem to bother anyone and the whole place... More

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Melaka
Top Contributor
62 reviews 62 reviews
36 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is 5 minutes from the airport and has shuttles every hour from 7.15 am (though I don't know until when). It doesn't appear very busy and the staff are friendly. Rooms are quite clean and spacious, but very generic. Water pressure in the shower was quite poor, though usable. The coffee making facilities are adequate, and there is... More

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Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I checked in late about 11pm after arriving in kuching. Check-in was pretty fast. When I got to my room, I discovered that some of the lights were out. I called reception & they said engineering department staff will come to my room to check. It took them over half hour to come. They also told me that they couldn't... More

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Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one of my business trip here. Very big room. But toilet was a bit dirty with molds seen at the corners. However, the guy at the reception was very efficient & friendly. I'd booked a king size bed, due to high occupancy, they switched me to a twin bed room. Despite this, this guy managed to change... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Eileen O, Thanks for your “Big, business stay” review of Four Points by Sheraton Kuching! Your favorable comments on our welcome experience, comfortable and well-appointed rooms, great location, and our caring and friendly associates are much appreciated. On the other hand, our sincere apologies for the inconvenience caused for the shortfall on our bathroom cleanliness. Rest assured I have... More

BINTULU
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked junior suite with quite a reasonable promotion price during that time, it was spacious & clean, however, noticed the furniture & flooring seemed to be worn out despite the fact that the hotel just opened few years ago. The receptionists looked serious & didnt even smile however the check in process was super fast, during that time nobody... More

Was this review helpful? Yes 1
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi NURY888, Thanks for your “Spacious” review of Four Points by Sheraton Kuching! We are delighted to know that overall you were happy with your visit and our associates are helpful. Your complimentary comments regarding our well-appointed room are much appreciated. Your highlight on our defective lighting, I will share it with the engineering team for their action. Should you... More

Bsb
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One of the best stay I had here in Kuching. I was given a suite and let me tell you it is breathtaking and has a nice view. The room is quite large and comfortable. Although this hotel is close to the airport, it is quite a distance to the shopping areas, which is the downside of it. Lucky for... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi coldmist11, Thanks for your “Good Stay” review of Four Points by Sheraton Kuching! We glad to know that overall you were happy with your visit with us. Your complimentary comments regarding our well-appointed room, views, comfortable bed and great location are much appreciated. Should you travel back to Kuching again, we hope we can welcome you back to Four... More

Kuala Lumpur, Malaysia
Top Contributor
68 reviews 68 reviews
55 hotel reviews
87 helpful votes 87 helpful votes
1 of 5 stars Reviewed August 15, 2014

I stayed a while back, and it was awful. For reasons I don't want to go into, I decided to give it another chance. What a mistake! Where to start? The hotel is dirty everywhere! Nothing works. Plugs in the room had no power. The floor lamp had no on/off switch and had to be unplugged to turn it off.... More

Was this review helpful? Yes 1
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi jchanlifat, We are most concerned to know that we failed to meet your expectations again and please accept our sincere apologies for the service lapsed. I have shared your comments with our Room Division Manager, housekeeping and engineering departments for their attention and action especially on the room and cleanliness concerns. Again thanks for your taking time to share... More

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Additional Information about Four Points by Sheraton Kuching

Address: Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Kuching 4*
Number of rooms: 435
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Also Known As:
4 Points By Sheraton Kuching
Four Points By Sheraton Kuching Hotel Kuching
Four Points Kuching
Four Points By Sheraton Kuching Sarawak

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