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All 47 Kuching hotels

Four Points by Sheraton Kuching

4.0 of 5 Hotel   |   Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
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Four Points by Sheraton Kuching
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Ranked #21 of 47 Hotels in Kuching
A recent review
4 of 5 stars reviewed 1 week ago
Raj A Kuala Lumpur
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389 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur
Contributor
20 reviews 20 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

It's an excellent hotel and the arrangement was fantastic.Excellent service with friendly and helpful staff. Rooms were spacious,clean and well maintained. Lot of variety for breakfast.Hotel is located 5 minutes drive from the airport and shopping mall.Stayed in this hotel for 1 night and i had to say it was good experience.

Was this review helpful? Yes 4
Kuala Lumpur, Wilayah Persekutuan, Malaysia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The wifi service is not available for free in the room. Housekeeping service is very poor, the room is not well kept after housekeeping. The sandals, shampoo and shower gel not replenished if you stay more than one day.

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Kuala Lumpur
Top Contributor
90 reviews 90 reviews
27 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed there for 2 nights for business trip. The main problem with this hotel is the staffs who are poorly trained. When I first called the hotel for free shuttle booking, there was nobody picking up the phone and I had to make several attempts. The check-in counter staffs and bellboys were not friendly and helpful. At least a... More

Was this review helpful? Yes 3
Busan, South Korea
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Traveled with my wife and two infants. We booked a Jr Suite and were upgraded to a premiere suite. It was like staying in a one bedroom apartment. The view was great, but there was no microwave, utensils, wine glasses or enough towels, so we were a bit disappointed during our stay. Pros: price and location. Across the street are... More

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Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

i arrived here to attend a meeting and travelling with an infant and a 2 year old son Arrival: was greeted with a smile with the bell boy: pickup our 4 big suit cases. i check in .it was swift and easy. The bell boys was assisting me to the lobby lift and to the room. Meeting and conference: exquisite... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Zayree, We are pleased to know that overall you and your family had a comfortable stay with us. Thanks for appreciating our well-appointed Guest and Function room we glad that you like it. Your kind words on our dining experience will certainly be shared with the whole culinary team. Your concerns on our failed service from the housekeeping department,... More

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Just check-in few hours ago, very dissapointed! A towel at the main entrance to cover water leakage. There is no signboard to indicate "one-way direction" at the lobby drop-off area so we accidentally drove in and the officer speak so rude:" Are you first time here?? This is one-way and please go out and take right way!". Front desk check-in... More

Was this review helpful? Yes 1
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Curtis Tan, Thanks for your review and taking the time to share it with us. We are sorry and most concerned to know that your recent stay with us is not pleasant. Please accept our sincere apologies for the inconvenience caused and service lapsed. Rest assured I will share your concerns with our Engineering, Security, Front Desk and Housekeeping... More

Singapore
Top Contributor
69 reviews 69 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel service is still the same. It is inconsistent. At coffee house you cannot find a staff to servenu coffee. Staff atttiude is cold at all points of your engagement with them from the front desk to the coffee bar. Room aircon is noisy... some of the hi tech usb pods are not working. One light on the ceiling like... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Lapi, Welcome back! Regret that we are unable to met your expectation again this time, again we sincerely apologies for the service lapsed and inconvenience caused. I will share your concerns with our F&B Manager and Engineering department for their action and improvement especially on the faulty USB pods and service. Should you consider giving us the opportunity and... More

Hong Kong, China
Top Contributor
76 reviews 76 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Probably the biggest plus point if you are in Kuching is that the hotel is close to the airport. A one way early morning trip is MYR 26. When it’s raining outside, the hotels main entrance looks like a water fall as rain water comes down from the ceiling. That does not seem to bother anyone and the whole place... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Thomas_0609, Thanks for taking the time to share with us your helpful feedback. We regret that your stay with us has not been as pleasant and uncomplicated as it should have been. Please accept our sincere apologies for the inconvenience experienced on this occasion. We manage fixed the leaking near our entrance area, trust it was in order now.... More

Melaka
Top Contributor
64 reviews 64 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 15, 2014

This hotel is 5 minutes from the airport and has shuttles every hour from 7.15 am (though I don't know until when). It doesn't appear very busy and the staff are friendly. Rooms are quite clean and spacious, but very generic. Water pressure in the shower was quite poor, though usable. The coffee making facilities are adequate, and there is... More

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Inftraveller, Thanks for your review and appreciating our strategic location and caring associates. Your concerns on our low water pressure in shower room, I already highlight it with our Engineering team for their attention and action. We hope your nice impressions will bring you back to the Four Points by Sheraton Kuching. Cheers, Ivan Chai Guest Experience Team More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 12, 2014

I checked in late about 11pm after arriving in kuching. Check-in was pretty fast. When I got to my room, I discovered that some of the lights were out. I called reception & they said engineering department staff will come to my room to check. It took them over half hour to come. They also told me that they couldn't... More

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi rosalynk89, Thank you for taking the time to provide feedback. We regret that your stay with us has not been as pleasant and uncomplicated as it should have been. Please accept our sincere apologies for the inconvenience experienced on this occasion. We take such feedback seriously and rest assured I have shared your constructive feedback with our Front Office... More

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Additional Information about Four Points by Sheraton Kuching

Address: Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Kuching 4*
Number of rooms: 435
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Also Known As:
4 Points By Sheraton Kuching
Four Points By Sheraton Kuching Hotel Kuching
Four Points Kuching
Four Points By Sheraton Kuching Sarawak

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