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Four Points by Sheraton Kuching

Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
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Four Points by Sheraton Kuching
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Four Points by Sheraton Kuching
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425 reviews from our community

Traveler rating
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    42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuching, Malaysia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The staffs at the counter were okayish; not that warm and friendly but yet they are polite. I like the room very comfortable and clean. The bathroom is very big. We went to the pool last minute at 7 PM, however the staff didn't allowed us to enter the pool side.

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Brisbane
Top Contributor
77 reviews 77 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is conveniently close to KCH airport - costing MYR25 for a taxi. It has the expansive lobby of a Sheraton class hotel - but the facilities are lacking. Only 2 of the 5 lifts were working, and the others looked like they had been out of operation for a while. The room was comfortable and clean. The pool was... More 

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Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Run down building, poor maintanence. Even basic lift buttons doesn't work properly. Not all basic amenities of a Sheraton/Starwood chain was given ie facial tissue/face towel. Smelly carpets! This hotel needs a major revamp

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Travelers are raving about these Kuching hotels

Kochi (Cochin), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Contrary to other recent feed-backs, I had pleasant experience, right from registration, to stay. Comfy beds, clean bath, good shower, and fresh (not 'smelly') towels and linen. May not be to typical 'Sheraton' levels, but yet comfortable.

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Toronto, Canada
Top Contributor
157 reviews 157 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed April 20, 2015

Our room was huge and looked nice, however, it smelled very strongly of mildew. Everytime we returned to the room, we were put off by the stench. Also, there was a lot of rusting around the shower area. They advertise shuttle service to the airport, but they don't pick up at the airport. I think you probably have to book... More 

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi HungryLilTravelbug, We sincerely apologies for the service lapsed & inconvenience caused, especially on the foul room. Rest assured I will share your concerns with the Engineering and Room Divisions Team for their attention. Our complimentary shuttle services is available from and to hotel – airport, advance reservation require. Feel free reach to our reservation team, reservations.kuching@fourpointskuching.com. Should you travel... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 17, 2015

Reserved for King Bed, but was told not available during check in. So was given a twin bedded room, which was ok. One of the bed seemed to sink too low in so shifted to the other bed. Room has no complimentary wifi. Was informed by receptionist that the restaurant has wifi, so had dinner at the Eatery but no... More 

Was this review helpful? Yes 1
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi IndaiNate, Welcome back! Regret that we are unable to met your expectation this time round. We sincerely apologies for the service lapsed and inconvenience caused. I will share your concerns with our Executive Chef, F&B Manager , IT and Engineering department for their action and improvement. Should you giving us the opportunity and allow us to welcome you back... More 

Alaska
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 13, 2015

1)I booked a airport pick-up, and received confirmation that it has been arranged. Upon arrival, pick-up was not done. I took a taxi instead. Came to hotel and with Concierge, my name was not registered in their pick-up list. 2)I arrived having to pull my luggages - one bellman was inside standing chatting and just looking at me. 3)Breakfast -... More 

Was this review helpful? Yes 3
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Liewina, Thank you for sharing your comments on your recent visit. We do value your feedback and I am concerned your stay fell short of your expectations on this occasion. Please be assured your comments will be shared with the team for their action and appropriate follow up. Yours Sincerely, Ivan Chai Guest Experience Team More 

JHB
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 8, 2015 via mobile

The Hotel the Sheraton forgot. Left to rack and ruin it seems this hotel has fallen hard from her glory days. The corridor smells aweful I'd hold my breath until I step into the room. The food you can taste has been made with cheap ingredients, bread was stale, yoghurt was sour the ketchup a bit off. The towels they... More 

Was this review helpful? Yes 3
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Zoes06, Thanks for your review and taking the time to share it with us. We are very sorry and most concerned to know that your recent stay with us is not pleasant. Please accept our sincere apologies for the inconvenience caused especially on the room, food and facilities. Rest assured I will share your highlights with our Maintenance, F&B... More 

Kuching, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 7, 2015

The room vas Nice, but the staff was actually incompetent.it was a prepaid room, I ordered roomservice and the waiter came and asked for Money, the reason Your staff in the reception didn't do their job and ask for my creditcard in case of we ordred anything. The waiter should hav said there is a problem With my creditcard snd... More 

Was this review helpful? Yes 2
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Zoes06, Thanks for your review and taking the time to share it with us. We are very sorry and most concerned to know that your recent stay with us is not pleasant. Please accept our sincere apologies for the inconvenience caused especially on the room, food and facilities. Rest assured I will share your highlights with our F&B Manager... More 

Bangkok
Top Contributor
218 reviews 218 reviews
89 hotel reviews
226 helpful votes 226 helpful votes
3 of 5 stars Reviewed April 6, 2015

The biggest advantage of this hotel is the short distance to/from the airport, 5 – 10 minutes. I booked it because I arrived late and checked out early thus there was no time for a stroll along the river and no need to go to town. The lobby is huge and impersonal, there was no staff to help me with... More 

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi kilovolt500, Thanks for your “Short ride from the airport; spacious room” review of Four Points by Sheraton Kuching! Your kind compliments on the room sizes and facilities are very much appreciated and it is very pleasing to know that you enjoyed your stay with us. We sincerely apologies on the short falls, I will share it with the related... More 

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