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Four Points by Sheraton Kuching

4.0 of 5 Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
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Four Points by Sheraton Kuching
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Four Points by Sheraton Kuching
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410 reviews from our community

Traveler rating
    125
    130
    89
    41
    25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (410)
  • Mar-May only
    (101)
  • Jun-Aug only
    (110)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (98)
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Selangor, Malaysia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Close to Airport and big room size. Not that far to go town as compare to what others had comment. it took me around 10-15minutes to reach town. Free parking. Good security where you can only enter to the floor that your room at. I was being allow to have an early check in since the room are available. They... More 

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Perth, Australia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

Close to Airport and room size are the plus's Hotel pool closed Lobby was drab Hallways were damp and musty, no lights when you exit elevator, door bell not working.Maintenance not so good. TV channel selection limited Some staff had great personalities the others not so good Wi fi not working Location to airport is the only reason you would... More 

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Ipoh, Malaysia
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Previously passed by this hotel and the building looks impressive from the outside. Therefore had certain level of expectation, what more with the brand it carries. It was all good until I come into the bedroom. While the furniture and layout was good, the bed felt worn out and less comfortable than expected. The overhead shower wasn't functioning. There are... More 

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Dewsbury. W. Yorks
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very disappointing stay here while visiting Sarawak. The hotel looks fine from the outside but as well as a complete lack of charm there are some more serious issues. The free Internet was welcome but suffered from terrible connectivity and was very intermittent. My room was ok but as others pointed out the corridors smelt musty. The buffet both breakfast... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

I am not sure why complaints/concerns are being reviewed here on tripadvisor but seemingly ignored on Agoda. I have written formally to 4P Kch in November 2014, but yet to receive any feedback. Besides, I think your staff would have received many complaints from me--but despite repeated complaints of similar nature, no major improvements were seen. FYI, I have been... More 

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Kuching, Malaysia
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am actually surprised that it is a Sheraton. I have stayed in Sheraton before and am a SPG member. The hotel is built poorly with problems with water leakages, plumbing, electrical and most fixtures in the hotel are either broken, missing or not working. The hospitality of the crew working there are less then professional. Maintenance is a key... More 

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi nmpstorm98, We appreciate your helpful feedbacks and truly sorry for the inconvenience caused. Your concerns I will share it with the related department head and management team for their further action particularly on the hotel facilities. Rest assured, the team are committed to reviewing and improving our products and services. Should you travel back to Kuching, we hope we... More 

Jakarta, Indonesia
Top Contributor
163 reviews 163 reviews
70 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located near airport but not so far to the shopping and business district. The hotel room is spacious, clean and well equipped. The restaurant was fine and the breakfast served variety of food. Hotel staff were friendly and helpful.

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Herman Darnel l, Thanks for your “Nice Hotel Big Room Near Airport” review of Four Points by Sheraton Kuching! It is wonderful to know that you enjoyed your stay at our hotel. Your highlights on our comfortable rooms and the uncomplicated service from our associates are very much appreciated. Again thanks for your constructive review and we look forward... More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Front Desk -Not interest in showing hospitality. When I ask whether I can get a better room as a SPG Gold Member, she just challenged me to show my Platinum membership. I explained that as Gold member, I am usually allotted a better room within the same class but she just reiterated that I am not a SPG Platinum. I... More 

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi UncleGeorge32, Thanks for your review and taking the time to share it with us. We are sorry and most concerned to know that your recent stay with us is not pleasant. Please accept our sincere apologies for the inconvenience caused and short falls. I will share your highlights with our Engineering and Housekeeping Departments for their attention and follow... More 

Kuching, Malaysia
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 24, 2014

i dont usually write review since but there are just too many things i am upset about staying in this hotel =( let me be straightforward : 1. the furnitures are old and tired, the carpet on the alley smell like damp cloth and sometimes it reminds me of the smell of dead rat too =( apart from the stink,... More 

Was this review helpful? Yes 8
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi mayamiumiu, Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve particularly on our hotel facilities. Rest assured we are committed to reviewing and improving our products and services. We are more focused than ever to provide you with nothing but uncomplicated stay. We hope this... More 

Kuala Lumpur, Malaysia
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 18, 2014

iam a loyal guest at fourpoints kuching..it have been my first choice because it was located near kuching international airport and they provide free shuttle service from airport to the hotel.i've boom the comfort room for this trip and it was a basic room type at four points.this hotel definately need a refurbishment because it was quite dates but still... More 

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi aismanggo, Welcome back & thanks for your “Good hotel near aiport” review of Four Points by Sheraton Kuching! We are delighted to know that our hotel is your preferred place of accommodation in Kuching and we thank you for appreciating our welcoming associates, comfortable rooms, and excellent location. Our aim is to cater for a variety of travellers and... More 

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Additional Information about Four Points by Sheraton Kuching

Address: Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Kuching 4*
Number of rooms: 435
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Also Known As:
Four Points By Sheraton Kuching Hotel Kuching
4 Points By Sheraton Kuching
Four Points Kuching
Four Points By Sheraton Kuching Sarawak
Hotel Style:
#6 Luxury Hotel in Kuching

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