We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 47 Kuching hotels

Four Points by Sheraton Kuching

4.0 of 5 Hotel   |   Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
Hotel amenities
Save Saved
You added Four Points by Sheraton Kuching to your Saves list
Four Points by Sheraton Kuching
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
66%
Ranked #20 of 47 hotels in Kuching
A recent review
4 of 5 stars reviewed 2 weeks ago
jfjlawai
  • Overview
  • Reviews (375)
  • Photos (215)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (71)
  • Location
  • More
true
Write a Review

375 people have reviewed this hotel

Traveler rating
    125
    121
    77
    34
    18
See reviews for
80
76
49
122
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
Top Contributor
68 reviews 68 reviews
55 hotel reviews
84 helpful votes 84 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed a while back, and it was awful. For reasons I don't want to go into, I decided to give it another chance. What a mistake! Where to start? The hotel is dirty everywhere! Nothing works. Plugs in the room had no power. The floor lamp had no on/off switch and had to be unplugged to turn it off.... More

Was this review helpful? Yes 1
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi jchanlifat, We are most concerned to know that we failed to meet your expectations again and please accept our sincere apologies for the service lapsed. I have shared your comments with our Room Division Manager, housekeeping and engineering departments for their attention and action especially on the room and cleanliness concerns. Again thanks for your taking time to share... More

Top Contributor
103 reviews 103 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel because close to airport and good meeting facilities. Room are well priced and value for money. Service attentive and caring. Most of all sincerely warm and smiling. Good English skills. Tasty breakfast and for dinner try local food. It is great. The pool was absolutely. refreshing after a day work. Good stay overall

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi jfjlawai, Thanks for your “Good stay and efficient service” review of Four Points by Sheraton Kuching! We are thrilled to know that you had a pleasant experience at our hotel. It is indeed both comforting and encouraging to receive positive reviews such as yours and to learn that we have met your expectations on all aspects of your stay.... More

Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed for one night here because it close to the airport. The room was spacious,the bed is large and comfortable. We are very happy to stay here. One thing to complain just for the breakfast. We are in hurry to the airport in the early morning and the receptionist say that we can get a take-away breakfast. But the... More

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Linda T, Thanks for your “Nice Stay” review of Four Points by Sheraton Kuching! We appreciate your favorable comments and pleased able to meet your expectations. I already shared your concerns with our F&B Manager for his attention and follow up, we sincerely sorry for the inconvenience caused. Again thanks your feedback, should you travel back to Kuching we... More

Chennai (Madras), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed four nights. Really close to the airport but quite some distance from the city centre. The lobby is laid out like a long airport terminal. Plenty of seats were provided enabling use of the free wifi which was available only in the lobby. There are garish plastic flowers and trees with music from an old ‘Chicago’ album playing all... More

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Meenakshi S, Glad to hear that you are happy with our well-situated location which is close to the transport hubs (Kuching International Airport & Kuching Sentral the Regional Bus Terminal), industrial areas and shopping (The Spring Shopping Mall, Boulevard Hyper Mall, City One Mega Mall). Please accept our sincere apologies for the inconvenience that you come across. Rest assured,... More

Top Contributor
71 reviews 71 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 27, 2014

Four points by sheraton kuching is only about 10mins drive from the airport. Its location is close to all the malls and shops and residential areas in the outskirts of the city. Pls note that this is not in the centre of the city but is easily accessible by anyone with a car. Rooms are quite big. Breakfast is ok... More

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Julian F, Thanks for your “Central Location” review of Four Points by Sheraton Kuching! Welcome back! It’s really cheering and glad to hear that you are happy with our hotel services, facilities & well-situated locations which close to the transport hubs (Kuching International Airport & Kuching Sentral the Regional Bus Terminal), industrial area and shopping (The Spring Shopping Mall,... More

Bangi, Malaysia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 27, 2014

My colleagues have stayed here before. We booked via our company using letter of understanding (LOU) and have called the hotel to make sure they understand our booking that we needed 3 rooms with one of the rooms should be two single beds with extra bed (to be occupied with 3 people); that means with extra charge, as written clearly... More

Was this review helpful? Yes 1
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi 713JaneC350, Please accept our sincere apologies for the service lapsed and the inconvenience caused. I will share your feedbacks with the Room Division Manager and Assistant Front Office Manager for their attention on the room cleanliness and service. While for the inconsistent sahur meals delivery, I will share it with our F&B Manager and Executive Chef. Should you travel... More

Sibu, Malaysia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 24, 2014

The room was ok but the things that they provide are quite double standard. I have stayed there for 3 days for a company course with my other colleagues. When i arrive, They told me that they can't find my name in the list even when I showed them my letter and I have to stand there for about 15... More

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Chong L, Thanks for staying with us and taking the time to share your constructive feedback during your visit. We sincerely apologies for the service lapsed and inconvenience caused, particularly on the room service and hassle upon check-in. I will share your notes with the General Manager for this attention and relate departments for their improvement and action. Appreciate... More

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 12, 2014

I stayed with few colleagues from 3rd to 7th July on a business trip. Hotel location is about 5 mins drive from the airport and 20mins away from Kuching town. I was expecting the same treatment we had in Four Points Sandakan and we were totally disappointed. 1. There was no valet parking except for the owner of the hotel.... More

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Reen373, Thanks for staying with us and taking the time to share your constructive feedback during your visit. It is disappointing to learn that we did not meet your expectations on this occasion and we sincerely apologies for the service lapsed and inconvenience caused, particularly on the room service and cleanliness. I will share your notes with the General... More

Pitas, Sabah, Malaysia
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 4, 2014

one word to describe this premise is Spacious. from the lobby to the corridor and to the rooms. everything is spacious and cozy. Its less than 15minutes away from the airport and another 15 minutes away from Kuching city and you might wanna put up here if you want to escape the traffic in the city area. All basic amenities... More

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Ahbimanyu A, Thanks for your “One word to describe this premise is “spacious” review of Four Points by Sheraton Kuching! We are extremely thrilled to know that you had a pleasant experience at our hotel. It is indeed both reassuring and encouraging to receive positive reviews such as yours and to learn that we have met your expectations on... More

Oxford, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2014

Our room was good, the staff were helpful and friendly but we were a bit disappointed with the restaurant. They had a buffet evening wish we did not see anything we really fancied so we picked from the menu which was OK but quite european.

Was this review helpful? Yes
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Lepode, Thanks for your “Good overnight/ business hotel” review of Four Points by Sheraton Kuching! We are thrilled to know that you had a pleasant experience at our hotel. It is indeed both reassuring and encouraging to receive positive reviews such as yours and to learn that we have met your expectations on all aspects of your stay. Not... More

Owners: What's your side of the story?
If you own or manage Four Points by Sheraton Kuching, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Four Points by Sheraton Kuching? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Kuching

Address: Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Kuching 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Asiatravel.com Holdings, Orbitz, Booking.com, Tingo, BookingOdigeoWL, Agoda, Hotels.com, Venere and Otel so you can book your Four Points by Sheraton Kuching reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Kuching Hotel Kuching
4 Points By Sheraton Kuching
Four Points Kuching
Four Points By Sheraton Kuching Sarawak

215 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (194)
Viewed
Bathroom (35)
Viewed
Room/suite (77)
Viewed
Pool/beach area (4)
Viewed
View from room (14)
Viewed
Hotel & grounds (15)
Viewed
Dining (6)
Viewed
Other (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kuching with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Kuching
Hotel Class
Official Description (provided by the hotel)
Get Where You Need to Go. Welcome to the Four Points by Sheraton Kuching in Sarawak, East Malaysia, on the amazing island of Borneo. We’re located in the middle of the BDC commercial hub, near The Spring mall. We’re also near Kuching International Airport (KCH), where our counter in the arrival hall can provide you with any assistance you need.Free to Choose. Whether you’re here for business or pleasure, we’ve got you covered with outstanding event spaces and contemporary restaurants and a bar. We also offer plenty of ways to stay active – such as our 24-hour fitness centre and a great outdoor pool – and to stay connected – like our 24-hour business centre and free Wi-Fi in all public areas. You’ll even get complimentary daily newspapers and bottled water. Don’t worry; there are no hidden fees.Casual Comfort. Our 435 rooms and suites are designed to make you feel right at home, featuring the oh-so-comfy Four Points by Sheraton Four Comfort™ Bed. A great night’s sleep, a fantastic rainforest shower, and genuine service – what more could you want in a hotel? ... more   less 
Number of rooms
435

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Four Points by Sheraton Kuching and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from Four Points by Sheraton Kuching staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer