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Four Points by Sheraton Kuching

Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
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Four Points by Sheraton Kuching
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Four Points by Sheraton Kuching
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433 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Level Contributor
57 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I chose this hotel because it’s the only SPG hotel listed in Kuching. After travelling a few days in the remote interior of Sarawak, my family and I needed a place to freshen up and to have a good shower. Our room was upgraded to a premier suite because of my SPG status. So, we did not stay overnight but... More 

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Kuching, Malaysia
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

It's a hot Saturday afternoon; we're getting restless and thinking of checking in for a quick nap. Have some SPG points to burn, hence we booked 2 rooms via the mobile apps. My expectations were zero since my judgements are skewed with the poor reviews. We have acknowledged the sorry state of the building since last year where they’re still... More 

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Kuching, Sarawak, Malaysia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Had to carry own bags whilst the bell boys/concierge stood idly by and watched. Both Rooms were poorly maintained and bathrooms were not hygienic. Bed linen had holes. Wallpaper were coming off the walls. This is by far the worst Sheraton Hotel ever encountered.

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Travelers are raving about these Kuching hotels

Sydney, Australia
Level Contributor
227 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
3 of 5 stars Reviewed 1 week ago

Location, staff, shuttle are still good. But maintenance has deteriorated. The lift to the pool has been "temporarily out of order" since I last stayed there 4 months ago. There isn't even a notice in the lift or lobby -- you find out only when approaching the non-functioning lift, then you have to get back into the lift again to... More 

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Sunway
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Four Star hotel with surprisingly inadequate level of maintenance quality. Room is spacious and the view is good, but extension wire visibly hanging right under the table. Wallpaper peeling off. Flooring is decorated with scratches with black stain. Not really up-to-par. Very rough indeed.

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Langkawi, Malaysia
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Been here before. Used to be really nice place as it is located near the airport, really good location and was luxirious enough for me. Unfortunately this time was questionable. Would never comeback here again for sure. I guess that they have scaled down to skeleton staff level and entire place has musty smell that you either become 'light-headed' or/and... More 

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Beijing, China
Level Contributor
10 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Very sad to post such a poor review of Four Points Sheraton in Kuching. The moment u walked into the lobby to check in, there was a stench. The stench continued in the lift n up to my room. Room was spacious. That's the only thing good I can say. Walls were grubby, electrical wiring hanging out n electric charging... More 

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Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
2 of 5 stars Reviewed June 10, 2015

Stayed at this hotel due to a 1-day business trip in Kuching Hotel located very near to the airport but no free shuttle bus to and fro. Booked the junior suite. The room was ok: big, run-down and quite clean. Nearby hotel got a few restaurants and food was ok. No shopping around the area. One thing strange is that... More 

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Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 27, 2015

Poor maintenance hotel, lots of spider web looking out from the gym room. bed sank and cockroach running around in my bathroom. Bathtub and basin crack. Smelly carpet at the corridor. Lift buttons not working Quiet and dim car park

Was this review helpful? Yes 1
Kuching, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 13, 2015

The staffs at the counter were okayish; not that warm and friendly but yet they are polite. I like the room very comfortable and clean. The bathroom is very big. We went to the pool last minute at 7 PM, however the staff didn't allowed us to enter the pool side.

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