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Four Points by Sheraton Kuching

Jalan Lapangan Terbang Baru, Kuching 93350, Malaysia
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Four Points by Sheraton Kuching
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Four Points by Sheraton Kuching
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427 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Beijing, China
Level Contributor
10 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Very sad to post such a poor review of Four Points Sheraton in Kuching. The moment u walked into the lobby to check in, there was a stench. The stench continued in the lift n up to my room. Room was spacious. That's the only thing good I can say. Walls were grubby, electrical wiring hanging out n electric charging... More 

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Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel due to a 1-day business trip in Kuching Hotel located very near to the airport but no free shuttle bus to and fro. Booked the junior suite. The room was ok: big, run-down and quite clean. Nearby hotel got a few restaurants and food was ok. No shopping around the area. One thing strange is that... More 

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Travelers are raving about these Kuching hotels

Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 27, 2015

Poor maintenance hotel, lots of spider web looking out from the gym room. bed sank and cockroach running around in my bathroom. Bathtub and basin crack. Smelly carpet at the corridor. Lift buttons not working Quiet and dim car park

Was this review helpful? Yes 1
Kuching, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 13, 2015

The staffs at the counter were okayish; not that warm and friendly but yet they are polite. I like the room very comfortable and clean. The bathroom is very big. We went to the pool last minute at 7 PM, however the staff didn't allowed us to enter the pool side.

Was this review helpful? Yes 1
Brisbane
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 9, 2015

This is conveniently close to KCH airport - costing MYR25 for a taxi. It has the expansive lobby of a Sheraton class hotel - but the facilities are lacking. Only 2 of the 5 lifts were working, and the others looked like they had been out of operation for a while. The room was comfortable and clean. The pool was... More 

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Kuala Lumpur, Malaysia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 6, 2015

Run down building, poor maintanence. Even basic lift buttons doesn't work properly. Not all basic amenities of a Sheraton/Starwood chain was given ie facial tissue/face towel. Smelly carpets! This hotel needs a major revamp

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Kochi (Cochin), India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 30, 2015

Contrary to other recent feed-backs, I had pleasant experience, right from registration, to stay. Comfy beds, clean bath, good shower, and fresh (not 'smelly') towels and linen. May not be to typical 'Sheraton' levels, but yet comfortable.

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Toronto, Canada
Level Contributor
170 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 20, 2015

Our room was huge and looked nice, however, it smelled very strongly of mildew. Everytime we returned to the room, we were put off by the stench. Also, there was a lot of rusting around the shower area. They advertise shuttle service to the airport, but they don't pick up at the airport. I think you probably have to book... More 

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi HungryLilTravelbug, We sincerely apologies for the service lapsed & inconvenience caused, especially on the foul room. Rest assured I will share your concerns with the Engineering and Room Divisions Team for their attention. Our complimentary shuttle services is available from and to hotel – airport, advance reservation require. Feel free reach to our reservation team, reservations.kuching@fourpointskuching.com. Should you travel... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 17, 2015

Reserved for King Bed, but was told not available during check in. So was given a twin bedded room, which was ok. One of the bed seemed to sink too low in so shifted to the other bed. Room has no complimentary wifi. Was informed by receptionist that the restaurant has wifi, so had dinner at the Eatery but no... More 

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FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi IndaiNate, Welcome back! Regret that we are unable to met your expectation this time round. We sincerely apologies for the service lapsed and inconvenience caused. I will share your concerns with our Executive Chef, F&B Manager , IT and Engineering department for their action and improvement. Should you giving us the opportunity and allow us to welcome you back... More 

Alaska
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 13, 2015

1)I booked a airport pick-up, and received confirmation that it has been arranged. Upon arrival, pick-up was not done. I took a taxi instead. Came to hotel and with Concierge, my name was not registered in their pick-up list. 2)I arrived having to pull my luggages - one bellman was inside standing chatting and just looking at me. 3)Breakfast -... More 

Was this review helpful? Yes 5
FPSheratonKuching, Guest Experience Team at Four Points by Sheraton Kuching, responded to this review

Hi Liewina, Thank you for sharing your comments on your recent visit. We do value your feedback and I am concerned your stay fell short of your expectations on this occasion. Please be assured your comments will be shared with the team for their action and appropriate follow up. Yours Sincerely, Ivan Chai Guest Experience Team More 

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