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All 46 Kuching hotels

One Hotel Santubong

3.5 of 5 Resort   |   Jalan Pantai Damai, Kuching 93748, Malaysia (Formerly Santubong Kuching Resort)
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11%
Ranked #43 of 46 hotels in Kuching
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  • Reviews (53)
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53 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Subang Jaya, Malaysia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Yes the 1Santubong hotel is operated by the sheraton 4 points but it has been my 2nd disappointing stay with the group. We booked during the rainforest weekend for GROUP of 6 ppl, to our surprise we were given rooms on opposing ends of the resort. One room was adequately sized.. but did not come with a minibar fridge or... More

Was this review helpful? Yes
Kuala Selangor, Malaysia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 23, 2014

the hotel lobby was nice and huge. building look classic and nice paint in white. some of area is make me disappointed because no entertainment at all. but thanks to front office staff that given some information for us and really friendly. one of staff that i remember is guy call Raymond or Reynold not to sure which one. him... More

Was this review helpful? Yes 1
Kuching, Malaysia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 21, 2014

second time stay here and new room block 9103 is nice but i need to change to block 7 because of my son want near pool. front office staff was very friendly and really appreciate one of staff that i though front office staff but he was the asst.manager in the resort told by F&B Staff when i having my... More

Was this review helpful? Yes 3
Lusaka, Zambia
Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2014

we stayed one night in this Hotel. Hotel is very old building. but we can see renovation is going on. But the Staff at reception and restaurants are good and friendly. I specially thank Mr Albert Lim Sales Executive of this Hotel. He guided us very well.

Was this review helpful? Yes
Kuching, Malaysia
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 31, 2014 via mobile

This hotel has seen better days. It doesn't matter how they upgrade it but it is still the suckiest hotel/resort. The room is spacious but the floor is full of sand. The food is overpriced and has no quality at all. We waited for half an hour for the food and the staff did not apologized at all. Other than... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2014

Nothing special about this hotel except for the golf course. A bit isolated from other hotel. When I check in there, they are in renovation process, so the place a bit messy. There is no television channel and phone inside the room due to so technical problem. The swimming pool is dirty with the dry leaves. Only best thing is... More

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 23, 2013

I strongly agree that one should never ever stay in this place even if it is the last choice that you have to get an accommodation in Santubong... Totally unorganized, not fully facilitated and not so professional hotel staff.... No hospitality and to make things worst, the hotel does not provide any transportation service...so for those who do not have... More

Was this review helpful? Yes 3
kuching
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 2, 2013 via mobile

I wouldn't penalize it for the rate that the hotel offers at less than RM 200 for a big room. If you pay peanuts, you get monkeys. overall the facility looks fine. The refurbishment does not bother me too much because it did not take place at the block that we stayed. The restaurant, other than the breakfast time looks... More

Was this review helpful? Yes 3
Johor Bahru
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 12, 2013

Absolutely crap hotel. Dirty, isolated (in the bad way- no buses or taxis), tv didn't work, awful atmosphere and unhelpful receptionists, pool okay but still very run down (as was the entire complex), room looked as if nobody had been in the for a year (dust and dirt), but most of all overpriced. Genuinely considered checking in to the Damai... More

Was this review helpful? Yes 4
Kuala Lumpur
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 6, 2013

The hotel is terrible. No longer Operational. I am not sure why they are still promoting the place. I am going to take the matter very serious. Paid for 3 days 2 nights. I checked in and checked out within 3 hrs on the same day. No receiption, no food and no water to drink. The place is run down.... More

Was this review helpful? Yes 5
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Additional Information about One Hotel Santubong

Address: Jalan Pantai Damai, Kuching 93748, Malaysia (Formerly Santubong Kuching Resort)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — One Hotel Santubong 3.5*
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Also Known As:
1 Hotel Santubong
Santubong Kuching Hotel
One Hotel Santubong Kuching, Sarawak

31 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Top resorts Hotel in Kuching
Hotel Class
Number of rooms
380

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