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One Hotel Santubong

Jalan Pantai Damai, Kuching 93748, Malaysia (Formerly Santubong Kuching Resort)
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One Hotel Santubong
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Ranked #43 of 47 Hotels in Kuching
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65 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Kuching, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Very good hotel for retreat and relaxation. But it has very terrible TV signal, no telephone, a bit difficult to find housekeeping. The hotel is designed specifically for urban retreat. Don't forget to bring books, golfs equipment and also bbq set. Sit back and relax. 7 Eleven is available within 4/5 KM located at Damai Central.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

stayed in at block 6 on 28/2 and check out on 1/3.the place look old and creepy.behind our block is d unoccupied building.while we entered the room..d bath tub was filled with spider web.D floor was dirty.The good thing is the room is spacy.

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Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 6, 2015

the hotel room is big but no water heater system in the room, you will not see any other guest in the resort and i am wondering if my group is the only guest in the resort during my stay. but if you would like to be alone or to have to peace of mind then this hotel will be... More 

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Amstelveen, The Netherlands
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 18, 2014

We stayed there during RWMF only because it was cheap. Don't expect much of this place since breakfast is lousy, rooms basic, no fridge since they took it out. Only reception area is renovated and ok. Staff at reception are friendly.

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 13, 2014

Okay,i make a booking tru Booking.com for a month for this Hotel..upon arrival,okay,the room looks creapy,thanks God the toilet is working,n 1 more thing,no lights in de room due to all de blubs are all missing...not worth the price at all

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2014

Stayed 1 night on the 27th Sept 2014 Very disappointing indeed..though I must firstly say the staff were very friendly & as helpful as they could possibly be...The management leaves o lot to be desired ... The place is very rundown in a lot of areas.. Our hotel room had so many broken fixtures..smelled moldy..and no telephone to reception working..... More 

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Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

We spend One Night at this hotel. First no one at the reception. Waiting for 30 minutes. Then check in. When we open the door we smelled something fishy (very bad smell). Door lock also damage. TV & phone are not function at all. No drinking water even one bottle are provided in the room. Service also very bad. To... More 

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Kuching, Malaysia
1 review
3 of 5 stars Reviewed September 11, 2014

I was wary about checking into the hotel because of the bad reviews but our stay turned out to be quite nice. The room and facilities were quite dated but the space was huge. We had a queen and a king bed, huge bath tub and shower. TV and phone were not working but we were not there to watch... More 

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Kuching, Malaysia
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 29, 2014

i book a room for a family getaway several days ago to One Hotel Santubong. The deluxe room for 2 fits about 10 pax. two huge beds, spacious, well lite and nice attach bathroom. unfortunately for breakfast for two. noticed this one guest probably from Kuching also with his wif and two little kids hijacked the omelette making stall and... More 

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Subang Jaya, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 24, 2014

Yes the 1Santubong hotel is operated by the sheraton 4 points but it has been my 2nd disappointing stay with the group. We booked during the rainforest weekend for GROUP of 6 ppl, to our surprise we were given rooms on opposing ends of the resort. One room was adequately sized.. but did not come with a minibar fridge or... More 

Was this review helpful? Yes 2
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