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All 47 Kuching hotels

One Hotel Santubong

3.5 of 5 Resort   |   Jalan Pantai Damai, Kuching 93748, Malaysia (Formerly Santubong Kuching Resort)
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One Hotel Santubong
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Ranked #44 of 47 Hotels in Kuching
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58 reviews from our community

Traveler rating
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    4
    15
    14
    22
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22
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

Stayed 1 night on the 27th Sept 2014 Very disappointing indeed..though I must firstly say the staff were very friendly & as helpful as they could possibly be...The management leaves o lot to be desired ... The place is very rundown in a lot of areas.. Our hotel room had so many broken fixtures..smelled moldy..and no telephone to reception working..... More

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Kuala Lumpur, Malaysia
2 reviews
1 of 5 stars Reviewed 2 weeks ago

We spend One Night at this hotel. First no one at the reception. Waiting for 30 minutes. Then check in. When we open the door we smelled something fishy (very bad smell). Door lock also damage. TV & phone are not function at all. No drinking water even one bottle are provided in the room. Service also very bad. To... More

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Kuching, Malaysia
1 review
3 of 5 stars Reviewed September 11, 2014

I was wary about checking into the hotel because of the bad reviews but our stay turned out to be quite nice. The room and facilities were quite dated but the space was huge. We had a queen and a king bed, huge bath tub and shower. TV and phone were not working but we were not there to watch... More

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Kuching, Malaysia
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 29, 2014

i book a room for a family getaway several days ago to One Hotel Santubong. The deluxe room for 2 fits about 10 pax. two huge beds, spacious, well lite and nice attach bathroom. unfortunately for breakfast for two. noticed this one guest probably from Kuching also with his wif and two little kids hijacked the omelette making stall and... More

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Subang Jaya, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 24, 2014

Yes the 1Santubong hotel is operated by the sheraton 4 points but it has been my 2nd disappointing stay with the group. We booked during the rainforest weekend for GROUP of 6 ppl, to our surprise we were given rooms on opposing ends of the resort. One room was adequately sized.. but did not come with a minibar fridge or... More

Was this review helpful? Yes 1
Kuala Selangor, Malaysia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 23, 2014

the hotel lobby was nice and huge. building look classic and nice paint in white. some of area is make me disappointed because no entertainment at all. but thanks to front office staff that given some information for us and really friendly. one of staff that i remember is guy call Raymond or Reynold not to sure which one. him... More

Was this review helpful? Yes 1
Kuching, Malaysia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 21, 2014

second time stay here and new room block 9103 is nice but i need to change to block 7 because of my son want near pool. front office staff was very friendly and really appreciate one of staff that i though front office staff but he was the asst.manager in the resort told by F&B Staff when i having my... More

Was this review helpful? Yes 3
Lusaka, Zambia
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 18, 2014

we stayed one night in this Hotel. Hotel is very old building. but we can see renovation is going on. But the Staff at reception and restaurants are good and friendly. I specially thank Mr Albert Lim Sales Executive of this Hotel. He guided us very well.

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Kuching, Malaysia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 31, 2014 via mobile

This hotel has seen better days. It doesn't matter how they upgrade it but it is still the suckiest hotel/resort. The room is spacious but the floor is full of sand. The food is overpriced and has no quality at all. We waited for half an hour for the food and the staff did not apologized at all. Other than... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2014

Nothing special about this hotel except for the golf course. A bit isolated from other hotel. When I check in there, they are in renovation process, so the place a bit messy. There is no television channel and phone inside the room due to so technical problem. The swimming pool is dirty with the dry leaves. Only best thing is... More

Was this review helpful? Yes 1
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Additional Information about One Hotel Santubong

Address: Jalan Pantai Damai, Kuching 93748, Malaysia (Formerly Santubong Kuching Resort)
Location: Malaysia > Sarawak > Kuching
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — One Hotel Santubong 3.5*
Number of rooms: 380
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Also Known As:
1 Hotel Santubong
Santubong Kuching Hotel
One Hotel Santubong Kuching, Sarawak

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