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Hotel Grandis

Suria Sabah Shopping Mall, 1, Jalan Tun Fuad Stephens, Kota Kinabalu 88000, Malaysia
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Hotel Grandis
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Hotel Grandis
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152 reviews from our community

Traveler rating
    53
    70
    17
    8
    4
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40
55
8
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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KL,Malaysia
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Didn't expect much from this hotel but I'm definitely wrong about it! The hotel rooms are clean and spacious, with excellent wifi connection. It has an amazing view of the sea and is 5 minutes walk away from Jesselton point (where you take the boat to the islands). Breakfast was alright - selections are good and enough to fill you... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We were very delighted during our stay. We were checked-in earlier than schedule since the room is already available. The room is big, the beds and sheets are so comfortable, the bathroom is so spacious. The crew are all helpful.There's a wide variety of food served during breakfast. It was really a hassle-free vacation. The downsidie is that, my kids... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel was absolutely amazing it's that bit of luxury I've been looking for. I stayed here for four nights and could not find fault with anything. The room was very nice and I cannot praise any higher. The facilities such as the gym and pool were very well kept and very pleasant to use. I have a room with... More 

Was this review helpful? Yes
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear Fizzy54, Thank you for staying with us and sharing your review. I am pleased to know that we have lived up to your expectation. We are all proud of our products and facilities and all our staff want to deliver the service as expected from our guests. Your compliments will definitely motivated all of us to carry on with... More 

Norwich, United Kingdom
Top Contributor
100 reviews 100 reviews
33 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It didn't start well when we had to wait until nearly 4pm to check into our room. Check in time is 2pm. There was no apology we just kept being told that the room wasn't ready. The hotel itself was very nice and we had a lovely room with seaview and all the facilities required but considering it took so... More 

Was this review helpful? Yes 2
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear Eleanor1986, Thank you for your review. I am very disappointed and sorry about your experience. Please accept my apology. There will be occasions when a specific room type is not available at check in due to high occupancy and high demand. We have limited sea view room and this is a challenge for us. However, I am just disappointed... More 

Hong Kong, China
Contributor
13 reviews 13 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights during Easter holiday. The hotel is situated next to the Jesselton jetty which make it superbly convenient for tourists to travel to islands and it is well connected to the big mall Suria Sabah at 1/F of the hotel. Staff here are generally friendly and helpful. The room is spacious however some necessary amenities... More 

Was this review helpful? Yes
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear Ka Lung C, Thank you for your review. I am sorry for the some of the service deficiency during the Easter holiday as the hotel was full and we had a bit of challenges. Please accept my apology. I am happy that despite that you still had a lovely stay. We will continue to provide the service standard as... More 

Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I write this review from the comfort of my Grandis bed on my last night here. This hotel has met, if not exceeded all of our expectations. The food is lovely and some reviews do say breakfast is poor, we have travelled alot over the years and eaten at more breakfast bars than i can count and the selection at... More 

Was this review helpful? Yes 2
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear nellca, Wow! That's my first reaction when I read the review. Thank you for sharing and sum up so well for us. Indeed, we want to offer the best that we can and ensure that all our guests enjoy their stay and that they will leave with a memorable experience. Our location is an added advantage since we are... More 

Hong Kong, China
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

New hotel with good service and food. Glorious view for sunset at Sky Blu Bar, convenient location for Island Tour and Sunday Market at Gaya Street. Just next to the Shopping mall and walking distance to the night market.

Was this review helpful? Yes
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear Lisa C, Thank you for staying with us and sharing your review here. I am pleased that you are satisfied with your stay and that our location and facilities are great for you. Hope to welcome you back soon. Regards, Michael More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Simple , Beautiful , clean , easy to go everywhere , near to jetty , awesome rooftop to go at night and morning breakfast was good too. It was my first time travelling to Kinabalu and it was my first hotel, everything was smooth. Thanks to Ms Ivy Banis for helping me throughout the booking. I think if the rooftop... More 

Was this review helpful? Yes
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear Eatherose54, Thank you for the wonderful review. We will continue to provide simple un-intrusive service and maintain our easy approach. Thank you for recognizing Ivy's assistance and she is pleased with your encouragement. I hope you will be able to visit more places and share your review with all. Thanks & regards, Michael More 

Kuching, Malaysia
Contributor
12 reviews 12 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel room & bathroom is comfortable, spacious, clean and quiet. I booked a family room that comes with 1 queen bed & 2 single bed. The pillows are a little too soft for our liking, but didn't stop us from having a good night sleep. My room view isn't that great as it is facing Suria Sabah's roof.. Room 925.... More 

Was this review helpful? Yes
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear JennKuching_Malaysia, Thank you for staying with us and sharing your review to all. Our family room is very popular for those travelling with children and the price is definitely cheaper than taking two rooms. Unfortunately all family rooms are not facing the sea. I agree with you that our location is excellent as we are quite centrally located, within... More 

Seremban, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A narrow lobby, but the peoples are friendly and polite. This is what I out of expect from this hotel. The room is tidy and clean, location is convenient, but if the price can be further discount, then that was perfect. I rate "Very Good" because Hotel Grandis still have room to improve.

Was this review helpful? Yes
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review

Dear Kennethtee815, Thank you for staying with us and sharing your review. We believe we offer value and convenience. However, you can still get special offer from times to times when we run special promotion with our business partners that offer rooms. Thank you for your encouragement and we will continue to learn and improve. Hope to welcome you back... More 

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