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Hotel Grandis

Suria Sabah Shopping Mall 1, Jalan Tun Fuad Stephens, Kota Kinabalu 88000 Malaysia
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Traveler (754)
360
Panoramas (15)
Room & Suite (356)
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About

#13 of 116 hotels in Kota Kinabalu
Location
4.7
Cleanliness
4.4
Service
4.2
Value
4.3
Travelers' Choice
Named after Ascidieria Grandis (Eria Grandis), an endemic orchid found on Mount Kinabalu. The latest hotel to grace Kota Kinabalu's sublime landscape sits in the heart of the city, a mere 15 minutes' drive from Kota Kinabalu International Airport, and right next to the hippest mall in town. Our ideal location makes us the perfect retreat for those wishing to explore the area's eclectic shopping, dining, and tourist attractions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids pool
Highchairs available
Taxi service
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Bidet
Safe
Telephone
Bottled water
Iron
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Marina View
Languages Spoken
English, Chinese, Malay
4.0
4.0 of 5 bubbles796 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Hotel Grandis earns high marks for its excellent location, nestled next to a bustling shopping mall and not far from Jesselton Jetty, though the local market requires a bit more of a stroll. Guests commend the expansive and pristine rooms, but some are disappointed with the promised sea views, now marred by construction. The staff's warmth and helpfulness shine, despite occasional slow service at peak times. Cleanliness is a standout feature, with travelers noting the impeccable state of the rooms and facilities. While the amenities are generally appreciated, issues with pool upkeep and additional charges for parking have led some guests to question the hotel's overall value.
Location
Convenient
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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796Reviews38Q+A100Room tips
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Pamela G wrote a review Feb 2024
Canterbury, United Kingdom25 contributions11 helpful votes
Excellent location for exploring. The rooms are large and everywhere is spotlessly clean. The staff are all lovely, very friendly and welcoming. The breakfast is very good, they are always checking to see if any dishes need refilling. We stayed here for 11 nights and loved it, we cannot wait to return to this lovely hotel.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Feb 6, 2024
Dear 447PamelaG, Thank you for staying with us and for sharing your review. I am pleased that you had enjoyed your stay. We always want to do more and ensure all our guests have a satisfactory staying experience with us. We are even more motivated now. Thank you very much for the encouragement. I trust that you had a lovely and memorable visit to our country and particularly Sabah. Wishing you all the best. Thanks & regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Relax66409140154 wrote a review Jan 2024
3 contributions
Grandis is a very nice hotel. Great location, polite frontdesk, helpful housekeeping, delicious food, easy access to shopping mall and most important is the cleaness of room. We will stay again in Grandis for sure.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Jan 3, 2024
Dear Relax66409140154, Thank you for staying with us and for sharing your review. I am very pleased that you had enjoyed your stay. Your encouraging feedback is a great motivation for all of us. We will continue to provide our best service and a value stay for our guests. Thank you and wishing you a very happy new year. Regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Soon29 wrote a review Dec 2023
Kuala Lumpur, Malaysia14 contributions21 helpful votes
Hotel located at the same building of modern shopping centre, easier for shopping and meal nearby. But it's ridiculous that no extra bath towel because of fully book! Is kind of joke for 4 star hotel!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Dec 19, 2023
Dear Soon29, Thank you for staying with us and for sharing your review. I apologize for the miscommunication regarding extra bath towel. We always have extra amenities to cope with additional demands and high occupancy, so it is without excuse. We will brief and train our staff again. Wishing you all the best and merry Christmas. Regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nomad639158 wrote a review Dec 2023
Petaling Jaya, Malaysia3 contributions
The room was spacious with a view of the sea on ongoing development site. Though i missed out of the Vision 4 channels, i still enjoyed movies on HBO. H/ever I was saddened as I missed out on Liverpool's game that was showing on channel 811, whilst the room had only channel 813. FYI, I'm a die-hard Liverpool fan since 1974. I'm also extremely pleased with the customer care of your FO (Irfan). His command of language was crystal clear and we hardly waited long to get our room. Also, we didn't know that our booking had a free dinner, which Irfan informed us. Such a welcome surprise after long day travelling from Kundasang and neighboring sites. Keep up the good work Irfan. You're the reason we will return to KK and stay with Grandis. You're the pride of Hotel Grandis
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Though Hotel Grandis is a business hotel but it's located only 5mins walk to Jesselton Point...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Dec 17, 2023
Dear Nomad639158, Thank you for sharing your review. I am glad that you had enjoyed your stay and that Irfan had delighted you with his service. Your comment will certainly motivate him to do more for our guests. Wishing you all the best and your Liverpool team too. As of now, Arsenal is still on top after the draw with MU. 😃 Merry Christmas and happy new year. Regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Drsumun M wrote a review Dec 2023
1 contribution
I have travel many places but Grandis is the best. Spacious room, cool aircond and nice sea view. Breakfast is just okay. Don't have time to explore rooftop swimming pool and sky cafe. Will be back in Sep 2024 and this hotel is first in my list...unless fully booked.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Worth staying here... We stayed for 4 days, no regret. It is located in Suria Mall, walking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Dec 17, 2023
Dear drsumun, Thank you for sharing your review. I am very happy that you had enjoyed your stay. Looking forward to welcoming you back in 2024. Merry Christmas and happy new year. Regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachael W wrote a review Nov 2023
1 contribution
Excellent location, highly recommended! Stayed here for four nights. Great location next to a huge mall. Team members are very pleasant, opening doors and so on. Good breakfast of freshly cooked omelettes, juices and a variety of pastries and hot coffee. Had a huge room, would highly recommend room 601 which has dual aspect windows. Would happily stay here again, thank you!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Nov 26, 2023
Dear Rachael W, Thank you for staying with us and for sharing your wonderful review. I am very pleased that you had enjoyed your stay with us. We are proud of our products and your encouragement is a great motivation for us to continue our effort to provide a value stay for our guests. Thank you for the recommendation and wishing you all the best. Looking forward to welcome you back in the future. Thanks & regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LikChuen88 wrote a review Nov 2023
Kuching, Malaysia36 contributions6 helpful votes
Warm welcome at the moment entering the lobby! The bellman was extremely helpful and the counter staff are great 👍🏻 was given a sea-view room and it was clean and comfortable. The breakfast was awesome with a lot of variety with local taste as well. The pool wasn’t clean on the days that we stayed therefore we didn’t utilised the pool during our stay however the view on roof top were great.The gym facilities are good to use~The only thing that is missing was the car park available for guests for free as it requires rm10 per entry right beside the hotel(if u exit the parking area on the same day, you will need to pay rm10 again for the next entry). This will nt be an issue if you are not renting a car for self tour. Overall im satisfied with the stay 😊
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Parking lot rm10 per entry
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Nov 19, 2023
Dear LikChuen88, Thank you for staying with us and for sharing your review. I am very pleased that you had enjoyed your stay. All of us are glad and motivated to provide a value stay for all our guests. Our pool is currently closed for renovation and only available by the weekend. Being in the center of town, it is difficult to get land for parking. We are renting the empty lots next door so that we can provide a cheaper rate than parking in the mall. Thank you again for your feedbacks which are valuable for our improvements. Wishing you all the best. Thanks & regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MJTan wrote a review Nov 2023
Singapore, Singapore61 contributions29 helpful votes
The hotel is located with excellent access to shopping, food, and the usual tourist sites. The staff were friendly and helpful. We stayed 3 nights and here are a couple of hiccups that earned them my rating as average: (1) breakfast was rather plain. Every day, the same dishes. If one were to come in around 9 am, the food would have been taken with no refills. However, the coffee from the beans was excellent. (2) we booked a Seaview room and discovered some work in progress for an upcoming building instead. As our 6th-floor room had poor sea views, our request for a higher floor was denied with an excuse that they do not have a double bed on the higher floors. The hotel's marketing on 'sea view' should be amended and not disappoint people with this false promise. Our contention is paying more for a sea view room and in reality having a construction view is indeed misleading. Hotel, please update with facts.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The room with a sea view is misleading as there is a construction WIP instead. The higher cost...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Nov 13, 2023
Dear mikejotan3, Thank you for staying with us and for sharing your review. All our staff are serious in providing the best service that we can offer. Your feedbacks are very important for us . We will definitely improve in those unsatisfactory areas that are under our control. Wishing you all the best. Thanks & regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kita kita jugak baini wrote a review Oct 2023
Labuan Island, Malaysia1 contribution
1. 4 Stars Hotel where U need to pay for an open parking area (Hotel 7 Suria 3 Stars Hotel nearby do not require guest to pay for covered parking in Suria Mall). 2. Went we arrived, it was raining cats and dogs rain. The awning will not cover driver side. You will be drenched. 3. The iron old model for a new hotel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: An average performance for a 4 Stars hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Nov 13, 2023
Dear Faraway67415256166, Thank you for your review. We are in the city center where land is scarce and so is parking space. We can't afford to offer free parking like other hotel when the rooms are constructed from car park. In case you have not notice, the side of our entrance is a covered through way leading to the entrance of the mall. It is perfect to alight during downpour. You will not be drenched. I am sorry that you missed it. We are proud of our product and services and will continue to improve and provide the best that we can offer. Thanks & regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MtRainierDave wrote a review Oct 2023
73 contributions31 helpful votes
You'd never know how nice this place in from the worn exterior. Obviously completely refurbished inside and at the delightful rooftop pool and restaurant area. Room was very large, clean and comfortable. Breakfasts had everything I feel I need to eat. Highlight is the rooftop with long refreshing pool and great sunset views. Perfect location to walk 3 minutes to the jesselton pier or 10 minutes to the other markets.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tan, General Manager at Hotel Grandis
Responded Nov 13, 2023
Dear Savyy Travelre, Thank you for sharing your review. I am pleased that you had enjoyed our products and services. We are delighted to be able to serve you. Wishing you all the best. Regards, Michael
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$61 - $91 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
188
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL GRANDIS $64 ($̶1̶3̶3̶) - Updated 2024 Prices & Reviews - Kota Kinabalu, Sabah

Frequently Asked Questions about Hotel Grandis
Which popular attractions are close to Hotel Grandis?
Nearby attractions include Kota Kinabalu City Mosque (0.2 miles), Suria Sabah (0.1 miles), and Jesselton Point (0.1 miles).
What are some of the property amenities at Hotel Grandis?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Grandis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Grandis?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Grandis?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Grandis?
Conveniently located restaurants include El Centro, Chilli Vanilla, and Little Italy @ Capital.
Are there opportunities to exercise at Hotel Grandis?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Hotel Grandis located near the city center?
Yes, it is 0.7 miles away from the center of Kota Kinabalu.
Are any cleaning services offered at Hotel Grandis?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Grandis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Grandis?
The staff speaks multiple languages, including English, Chinese, and Malay.